I was charged $700 for spark plug and transmission fluid replacement on a Lincoln MKZ-BEWARE! Also impossible to even get a return phone call to discuss this ridiculous charge.
Finally the long awaited dealership review! I just want to Thank Kevin, Brent, and the Manager for providing flexible payments for the Ford Escape I bought earlier this year. They definitely gave me the confidence because I was initially skeptic due to the interest rates and additional fees. However, they cut straight and don't beat around. Service was also excellent and quick even during a Pandemic. Will definitely buy that Navigator in 8 years!
All started out great feeling like family until I signed the lease. In summary all my experiences went down hill. From service maintenance not done in timely fashion and trying to switch from lease to financing the car after a year. I lost so much money and time in the mix. I would never recommend Ed Learn Ford Lincoln to anyone.
2 stars because I had a 930 appointment one day and was told I would receive it back later that afternoon. Then I had no contact until I initiated it that evening at 4 pm, and was told they had not had a chance to look at it yet. I was given a rental car which was great, however I did not hear anything again about my car, for another 36hrs plus. I called and left messages in that time. The time it took was not the real issue, it was the lack of communication along the way, and the only time I got any information was because I called and not the other way around. Up until this point my experiences with Ed Learn were great.
I have had our 2015 Ford Edge serviced at Ed Learn for the past 2 years. Have always been extremely happy with the service. The staff have all been amazing. I love the Quick Lane as I can get my oil changed and not have to make an appointment.
Thank you to Jake for the exceptional service, yet again! I needed some emergency service done on my Lincoln this week and Jake did everything he could to make the issue as hassle-free as possible for me. He sent me the road side assistance number, got my car in for an assessment within a few hours, and gave me a (beautiful) loaner car as soon as I got to the shop, so I didn't have to interrupt my schedule and I could get right back to work! At the end of the day I received a message with all of the recommended work for me to approve. The next morning all of the approved work was done to the vehicle and I received a message letting me know that my vehicle was ready for pick-up. When I arrived, my vehicle was waiting for me and had even received a full detail. Thank you again for the awesome service, I really do appreciate it!
Ed Learn Ford Lincoln
Feb 6, 2020
3 hour wait for a safety, the safety was done incorrectly. My vehicle failed the safety but it should not have. I investigated with the Ministry of transport and they concurred with my assessment that the mechanic at Ed learn ford was incorrect and I was right. So I had to drive back to get the original safety changed to a pass. But had I not done this it would have cost me an additional $500 plus taxes, according to Ed learn ford. I called another ford dealer and if I had done the same unnecessary repair there it would have been only $300 plus taxes. My question is how can the mechanic not know the correct safety standards of a vehicle? Honest mistake or lack of knowledge or trying to drum up more sales? Did not get an apology from anyone! I felt marginalized because I was just buying out my lease and not getting a new vehicle. Not a good experience at Ed learn ford. Will not use this ford dealer in the future. To be fair the only person that treated me with any regard was the gentleman in the finance department.
Got a ton of work done at a crazy good price. Customer service was awesome and I appreciated the level of transparency here. The other place I've been going wasn't exactly bad but this place is so much better. Would definitely recommend. Steven went above and beyond.
Recently purchased a new vehicle from Lindsay Emmerson at Ed Learn. After going to a few other dealerships who disregarded the importance of my time with lame sales tactics... Lindsay stood out from the crowd and listened to exactly my criteria and needs for a new vehicle. She promptly replied to all my previsit emails with many great options and some good initial pricing that told me they were serious. Upon my arrival for the final 'deal', Lindsay brought AJ the salesmanager into the conversation. As such, there was zero lag or waiting 'to talk to the manager'..deal was done in 30 minutes. If you are looking for new Ford and think it isn't worth your time to come out to St.Catharines, just drop Lindsay a line.
Recently brought in my truck for service and recalls to this location, after mechanics at another shop ended up causing damage to my oil pan during a regular oil change. Stephen from service was more than accommodating and helpful in sorting out the issues presented to him, by getting the necessary parts in a timely manner, and writing a detailed report for me. Additionally, he went above and beyond in helping me find a rental vehicle which would accommodate my work needs and was able to schedule all the service in a timely and efficient manner. Even went as far as calling me to make sure the vehicle rented to me was suitable to get me through the time I did not have my truck.
Not to mention, when it came time to pick up my truck, he had provided me with an exterior and interior wash, something I’ve never received from any other service location before.
Appreciate the professionalism and hospitality from this Ford dealerships service and maintenance department. Will definitely just stick to doing all oil changes and servicing on my truck at Ed Learn Ford from now on.
Thank you!
Excellent service. Service representative was very friendly and courteous. Service was quick, actual cost was very close to quoted cost, and I haven't had any issues or concerns with my vehicle. My service experience with Ed Learn Ford Lincoln has always been very good and I would recommend them anytime.
Great quick service and very accommodating on the time to get my truck worked on. No complaint overall except when I got my truck back I had two big grease stains on my middle bench seat. Other than that no complaint.
Illysa resolved my issue right away and did an awesome job on my truck. Thank you so much
After years of leasing from a different Ford and hating my car... I’m so glad I went with Ford Lincoln this time around. The staff I was dealing with were amazing and found me an amazing SUV in my price range and I absolutely love it! Lindsay, Andrew, and Chris were a dream team to work with. Thank you so much!
I was hoping that upper management could be forwarded my message. I have not always been greeted by a courteous and patient automotive service member and I felt that Jeff needed to be recognized for his excellent customer service skills. He went above and beyond today making sure that my car was repaired without delay and continually updated me on the status of my car. He gave me a timeline and apologized after services went longer than expected. He also took the time to explain every detail about the repairs and the summary of my results. I feel he should be given credit for taking the time to answer all of my questions politely without degrading me for not knowing anything about cars. In addition, he didn't seem annoyed or like he was trying to rush me, even though I know he was probably extremely busy. I will seek out assistance from him in the future if he is there because I would rather speak with someone polite than not.
Also, John Carlo Meo is the most honest and trustworthy sales representative that I have ever dealt with. He takes the time to show you ALL options that may interest you and doesn't pressure you into buying anything. He really listens to what is important to you in a vehicle choice and researches to find EXACTLY what you want. I have purchased 3 vehicles for my husband and I and also recommended him to other family members. I will continue to seek out John's assistance when buying vehicles and will always recommend him to my family and friends. Kudos to these two friendly staff at Ed Learn Ford.
Drove in, got registered, took my muffin and coffee (I brought with me) into the lounge, thinking that it would be about two hours. I had a good book with me, the chair was very comfortable and I enjoyed the peace and quite for the time to read. A bit shocked at the price of storage for my tires for a year, but since I can't carry them myself, nor can my husband help me (92). My brake light got fixed and had an oil change done. All went well. The service adviser was pleasant and even went out got my car and drove it in for me to get into. Then I was on my way home. Thanks.
Incredible Customer Service
The true test of the value that an organization places on the customer is demonstrated when things don’t go as planned. Frank Trivieri and his Team went above and beyond expectation to ensure the service they committed to performing was completed as scheduled and they did so without impacting me. I didn’t have to reschedule, worrying about the logistics of getting the car to the dealership or changing any plans for the day. I was kept informed throughout the process. It was seamless. At Ed Learn Ford the Customer is truly the priority.
Thank you for your help with purchasing our 2019 Ford Escape. We are very happy with the vehicle.
Steve Williams had such a great “no pressure” approach with us, which made our car shopping experience enjoyable. His kind, caring and trusting personality restored our confidence that there are good dealerships out there. He was such a pleasure to deal with.
There was such a great atmosphere in the dealership each time we were there. Everyone was so nice.
For my husband and I it is all about excellent service. Steve Williams and Ed Learn Ford provided excellent service.
Thank you!!
I had an amazing experience at Ed Learn Ford! John Carlo was extremely helpful, and patient with us. He was able to quickly answer all our questions, and went above and beyond numerous times. We will continue to use him in the future, and recommend him to our friends and family!!
Beyond happy with the experience I had! Everyone went above and beyond to help me out and make things happen. Couldn't complain at all! Everyone was extremely friendly and customer service was fast and efficient. No one was pushy at all or trying to make me buy something I didn't want. I find that's rare when dealing with sales people!
I would have to thank Brittany and Katie the most though for making everything happen and making the experience the best it was! For sure recommend the both of them for anyone going there and looking to purchase.
First class sales department. Go over and above to make customer happy and find right vehicle for you.
If you need service, I suggest going somewhere else. I waited over 3 hrs for an oil change even after I made the appointment. Was going to have to wait over an hour or more to get a tire plugged. I also made an appointment for that one too. Instead I went down the street and had the tire fixed in under 15 mins. Even though I had to pay for the tire being fixed instead of being covered under a warranty, time is money and having to wait an hour+ to have a tire plugged is ridiculous.
HORRIBLE SERVICE! I don't even know where to begin. Our F150 went in at 8am this morning for a routine oil change and a "quick" recall appointment to fix the block heater cord. I was told that it would be a longer than usual appointment - obviously - but not more than a few hours. Brad, the service rep, called me shortly before 9am to ask if I wanted to get an extra service; while I had him on the phone, I asked if they could detail the truck - he said "yes". The day has now come and gone and no one has bothered to call me since that first up-sale phone call. I've called the dealership multiple times, but only to be left on hold and waiting for someone to answer the call. Finally, a woman picked up the phone - instead of telling me what was going on with the truck, she sent me to voicemail. Shortly thereafter, Brad called me back to tell me the truck was finished. I let him know how disappointed I was that he had lied to me and that I wanted to speak to the manager; he instead directed my call to the finance dept, so I was left once again on hold with service when I had to call back. Brad called me back while I was on hold and told me that the courtesy car would be a half hour - we live 5 minutes from the dealership, then he got heated with me when I said how unsatisfied I was with the service. This time, he actually transferred my call to the right person, Charlie Lynch, but of course, it went to voicemail because no one is ever available at this dealership. NEW: when I got to the dealership, I found out that the truck had actually been ready for almost two hours, but Brad hadn't had the capacity to give me a call. I'm happy to know that two seconds of his time is worth two hours of mine. After speaking with the service manager, who was actually the only respectful person I had come across that day, I left without paying for the oil change, as he agreed that I was treated poorly by Brad. Once back at the truck, it was obvious that neither the interior or exterior had been cleaned at all, despite hanging out at the dealership for the past 8 hours. Charlie Lynch never returned my phone call, but he did call my husband instead - obviously just another sexist car dealership employee. He inferred that because I had gotten away with a free oil change - a $70 value - that I should be happy and remove the negative google review that I had left while I waited for the courtesy car. That fact honestly makes me even more upset, since I never got an apology from anyone and he is basically stating that my time is worth less than $10/hour - about two thirds of minimum wage. All in all: terrible, rude, disrespectful, sexist service.
Great atmosphere and awesome people. They all work together to help the customer, and my used car purchase went super smooth. Couldn't be happier with all the folks at Ed Learn! Thanks for all you do.
Jamie, Katie and the team at Ed Learn Ford were simply awesome. They made the car buying process a smooth and painless one. I’m a picky customer who had something very specific in mind and they went above and beyond to accommodate my wishes. In the end, I got everything I hoped for and am very happy with my purchase. And their process. They’re pros!
Steve, my advisor, was ready at the scheduled appointment time and greeted me right away. He explained what was going to be done and the time needed. When I picked up the car with my son, he took extra time to explain unique elements of our car to our son in a way that he could understand. I'd recommend Ed Learn, and Steven Winchur.
I wanted to personally thank the Ford Service Team for excellent and professional service.... They went the extra mile to help me repair my Ford Focus 2011. Without hesitation, I do recommend this dealership to my friends and family. Professional organization with fair pricing and courteous staff!!!
Decent experience here at Ed Learn Ford. Sales people Lucas and Andrew both exceptional people, cant say enough good things about these two. They go above and beyond for the customer, so thank you. Also, satisfied with warranty person Marian for helping us with the purchase of a new vehicle. Only bad experience was finance person chris, who belittled my family, tried to take advantage of us being vulnerable customers, very accusatory and demanding, going back on things he initially said, not professional at all. The sooner he retires, the better for customers & employees alike. I'd recommend Ed Learn and deal with either Lucas or Andrew, both great people and take care of the customer first!
For me, it’s all about Jake. They say the service department can make or break a dealership, and in this case Jake’s many years of dedication and professionalism, in my opinion have definitely contributed to this dealerships success. Top notch service, combined with their great selection, and decades of history, makes this a great choice for Ford products.
Excellent sales service from Larry and AJ. I would recommend buying through Ed Learn Ford.
My first service experience in the Quick Lane was 4/5. I was told on the phone it would take 45 minutes for an oil change and ended up being there fore 80 minutes. I was not impressed as I had an appointment to go to. The service was performed well, I just wish it was done in a more timely manner.
I now own a 2019 Ford Fusion SE. I'm part Greek so would consider myself demanding 😁. This dealership is outstanding from the front reception to the finance manager. Great people skills and always impress you by fulfilling your needs and listen to the last word you have to say before responding to your issue or request. My sales rep, Jon Carlo was friendly, fast and spot on. Great professionalism and very generous. I would recommend this dealership
I brought my Ford fusion 2014 here into Ed learn, July 2019 after it broke down roadside. The car was diagnosed and needed a replacement engine. Although it did take almost a month until my car returned, it only cost me a few thousand on an affordable plan, all the steps were taken to ensure a perfect repair, and the car is now better than when I purchased it. Overall, great service and great staff. Thank you Ford
I had great experience!!!! Marian was fantastic to work with. She was professional friendly and very organized. I would recommend this location to friends and family .
I brought my truck in for a repair that was quoted for 1 hour. I scheduled this appointment two weeks in advance.
The truck was there all day and not one representative called to give me an update. I called the service department myself and nobody answered (this is a recurring issue with Ed Learn Ford).
I ended up having to stop in shortly before they closed to see what was going on. My truck was parked and the repair was complete (for how long it was complete I have no idea).
In the end, I was unexpectedly without my vehicle for an entire day which resulted in the loss of one's day income in my own business.
Very frustrating!
Friendly staff which is a positive. However, if you book an appointment for say 8am (right when they open) your vehicle should be going in then or shortly there after. You shouldn’t have to wait over an hour just for your vehicle to get into the garage for it’s service. It appears booking an appointment or just showing up to the “quick lanes” makes no difference here.
First impressions are very important and my first visit was disappointing. My appointment was 10am, I arrived at 9:45, drove inside and waited for over 10 minutes for someone to even acknowledge was was there, there was only one other customer besides me.
There were 4 advisors at there stations, one had a client and the other three were on the phones.
I requested an oil change and also to rotate tires, upon checking my invoice and reviewing the safety check, I did not see a check mark for tire rotation, the advisor said yes.
I expected more..
Fast service! The employees were helpful on handling my requests and was straight forward on getting it done and paid for. Stress free after my overnight shift getting the car's oil changed!
Always a pleasure to take the motor in for a service. Jake has looked after me for ten+ years and it shows. Always have peace of mind knowing that everything is checked over and the work is needed. last weeks service came with an added bonus cleaned inside and out.
shuttle drivers are friendly and prompt. Couldnt ask for more. Well maybe a GT500 :)
Al Robertson in sales spent hours looking for the right Mustang for me back in 2017 and to this day I wouldn't have rather had anyone else help me with that purchase. He was professional, dedicated and personal beyond any experience I've had with a salesman ever. Ed learn Ford has been an awesome experience and the best of all Ford dealerships i've visited. Their service department has looked after me and my concerns since day 1 of choosing ford and I look forward to continuing business with them in the years to come. 5 stars, hands down.
- Evan N
First visit to Ed Learn. Also my first Lincoln after driving Lexus for 20 years. Looking for confirmation that I bought good (used) vehicle. You did that for me in less than one hour! Thank you so much!
I just want to share my experience I had at Ed Learn. I took my f-150 in for an oil change and to check for any re-calls. Jake in the service department was very professional and extremely polite and took care of all of my questions. The shuttle was on time and will not hesitate to take my truck there again. This location is further for me but with the service Jake gave me its worth the drive!
They are now better at answering their phones during the business day but they still do not access voicemail, so don't leave a voicemail. Not sure if the website booking becauseworks yet, last time I tried didn't seem like they call you back either.
However, very good experience last time at the quick lane with tire change. They test drove the car and washed it (it's a Lincoln).
I purchased a truck from Ed Learn and just picked it up this past weekend. I dealt with Larry Nelles and he was extremely helpful with looking for my needs as I had a lot of different options on the table. He wasn't pushy either, just very helpful. I was able to have a conversation with the new owner prior to settling on a purchase. He has a good vision for the company and where he wants it to go. They were also able to do some little extras that I was after, something a little out of the box, but they found options and were willing to work with me. I was really pleased with my car buying experience there.
I am not happy with the service dept handling of issues with my car. I had a seat belt problem for the spot in my car I place my child. I brought it in for service left my car for many hours. When I picked it up I was told the seat belt works. When I tried to belt my child in it did not. I was told a part then was needed to be ordered. I waited weeks then I called to see if it was in. It was but no one called to set up an appointment. The earliest appointment I could get was still. Week and half away. So that day I requested a shuttle to take me to work, I was told they could not guarantee me getting there on time. Not cool since the last time I needed a shuttle I waited a half hour missed an appointment and walked home. No one acknowledged that they never provided me a ride when I picked up my vehicle later. Ford had my car for the seatbelt repair from 7:30 am until 5:50pm. I called at 4:35pm and was told my ticket was still open and that I could talk to the service person involved only to be transferred to voice mail. I was still left at work and had to pick my child up from daycare downtown not walking distance for 5:30. I got a ride by a colleague to daycare picked my child up and walked a half hour home in the pouring rain. No one from Ford cared how I was managing without a car. Then when I was called I was a home cooking dinner still raining and Ford wants to know if I can come and get my car. I was not walking over no one offered a shuttle at this point so they drive it back thankfully. When I looked at my receipt there is no indication a new part was installed they unlatched the belt buckle with picks only. I have been inconvenienced by not having three operating belts in the back seat for over a month and had two service calls where they have my vehicle for extended periods of time only to have the problem solved very quickly and simply. This should have been taken care of a month ago without the aggravation. Now I am having a problem with my audio system. Another problem that has already had multiple service calls and part replacement.
Not only do they welcome me every time I step foot in the dealership, but they always go above and beyond what I’m there for. I needed a simple oil change and I got my truck back with the upholstery cleaned and vacuumed.
I was waiting on another dealership to fix my tint when explained my situation to the Service manager, he not only heard me out, but corrected the problem at no charge. If you ever need something taken care of, go see Charlie and consider it done.
In the last two weeks my wife and I have visited the dealership twice.
We thoroughly enjoyed ourselves at the Lincoln special event.
The food, drinks, and entertainment were only surpassed by the sales staff. They are some of the best sales professionals I have ever had the pleasure to meet.
And to top things off.
The following Tuesday I had my Lincoln in for a recall related repair.
The lounges are clean and comfortable, the newspapers fresh off the press, and great coffee.
The service reps are courteous and friendly. They go above and beyond making sure that your needs are met.
The shuttle drivers, yes drivers, more than one, are constantly making sure that no one is waiting for a ride.
I'm pleasantly surprised by the sales and service departments.
Great job!!!
P.S.
Whoever's doing the hiring made a great team.
LOVED this experience. My boyfriend and i purchased our first brand new vehicle from Brittany and Katie. They were both absolutely amazing. They were patient with all our questions. Extremely helpful and knowledgeable. They both made an experience that we were both dreading and expected to be full of stress and anxiety so easy and flawless. It was painless and way more exciting all because of these to wonderful ladies! I would recommend these two to anyone who asked me. They never once pushed us like you get at most places. I will be using Brittany and Katie again for future purchases.
We like this car dealership and they have good deals. Nice cars. Everything is good but services department for warranty appointments is pointless. When a warranty is about to expire they wanna schedule your car for couple days after warranty expired. Not helpful. Because they say diagnostic have to be before warranty expires. And I call with enough time before warranty expires. Well I got another appointment in other Ford dealer and they gave me appointment very quick for next week.
Myself and my family always go to Ed Learn to see Aaron Flonders! He is a fantastic and down to earth guy who understands your situation and tries to do the absolute best he can for you. Always has a smile on his face and makes himself available to meet your needs. Great person to have on the Ed Learn team. Thanks Aaron.
I took my vehicle into Quick Lane for an oil change, brake service and tires. Charlie was more than helpful, providing me with excellent courtesy and he explained all information regarding my vehicle. My wait time was reasonable and I left feeling like I was taken care of. I will continue to bring my vehicle in for future service.
I recently purchased a new f 150 from Jamie Adkinson at Ed Learn Ford.
The model i wanted was pretty specific so they did not have it in stock. He gave me more then fair $$$ for my trade in and i was in my new truck in under a week. I was definitely skeptical when they mentioned they were going to locate one on a dealer trade but i was amazed how smooth and fast everything came together. I went in for my first oil change and was in and out in under an hour. very pleased with this place. Thanks Jamie
Jim was very helpful and not pushy. He answered all of our questions and anticipated what questions we might have once we took the car home. He was also very patient with our kids and made sure that their experience of the dealership was good (setting them up with a game console, giving them a balloon and answering all of their questions). Jim helps us get the best value for our money. We keep buying cars at Ed Learn because we really like Jim and the service department.
I have had nothing but positive experiences with Ed Learn Ford. I purchased a new 2013 Ford Focus Titanium which had a few issues within a few months of delivery. They addressed each and every one of these issues in a timely manner. When an issue repeated they were quick to address it, apologize, and took care of my oil change at the same time they addressed the warranty issue. As long as Ed Learn Ford keeps up the great customer service I will keep coming back to them for my vehicles. Great experience from purchase through to service.