Sales team is great and helpful, service and management on the other hand are a joke, multiple occasions they could not dignose the the problem, so I had to do so myself. Seems like they charge you for a test drive, if everything appears fine on the test drive, they look no further and shoot you the bill. When you contact management about your concerns they reply in an arrogant and rude manor.
Took my F150 in for an oil change and to look at a noise coming from the muffler. Received the truck back with a quote for a turbo replacement for $3300+. Truck is older and I wasn't sure if it was worth putting the money into it so started shopping for new trucks. In the mean time I got a 2nd opinion from a turbo specialist. Specialist came back reporting that there is no issues with the turbos and fixed broken muffler which was the original reason why we brought it in...truck works perfectly after muffler fix.
Brought the matter up with Taylor Ford again as I was unhappy with the diagnosis and the time I wasted unnecessarily shopping for new trucks. Woman behind the counter looked at the quote and the broken muffler piece I brought in and said she would get back after talking to the mechanic. Next day I got a call essentially explaining the mechanic heard the noise coming from the turbo and that it was leaking oil.
I explained that I was unhappy that the quote for the turbo repair was unwarranted considering there was no engine lights indicating a problem, no errors when the specialist examined and no smoke coming from the truck which you'd expect if it was leaking oil. Furthermore, the the muffler wasn't looked at at all and that the mechanic 'listening' to the turbo didn't justify a $125 diagnostic fee.
I was told that she could not approve a refund of that fee but would get back to me. (A week ago)
Taylor Ford has treated us well over the years but I am extremely unhappy with this interaction. I get the impression that someone tried to pull a fast one this go around to the price of $3300+, which almost lead to a new truck purchase...so $60k+.
I wish when I initially brought up the concern at TF there was some ownership taken, an apology made and a proactive offer of my diagnostic fee back vs a poor excuse which didn't make much sense.
For those interested I have pictures of diagnostic tests on the turbo and the broken muffler.
Was interested in a used truck that was on the lot for 60+ days. I tried to negotiate with the sales rep (who was a bit grumpy) to get the price down to $400/mo from his original quote of $401.15/mo. He would not go down so I went to a competitor with a similar truck who gladly threw it in! Didn't have a great experience, wouldn't go back.
Just bought my third truck here great personnel great service.see Bryce great salesman, very helpful, will find what you need.
The team here is top notch, dealt with Bryce and Melony while purchasing (used Maxima with 38k on it) from over 3 hrs away. Bryce happily sent me close ups on top of the original posted photos so I knew exactly what condition the car was in. There was no surprises when I arrived whatsoever. Melony was super helpful with regards to financing needs and answering all my questions. 10/10 would do again!
Looking for a Ford? Look no further than Taylor Ford in Port Perry! Kent Taylor and his team are committed to giving their customers too notch service! Check out their amazing Google Reviews to see for yourself. Taylor Ford is actively involved in the community they serve. We at Walkaway are very proud to be a part of the Taylor Ford difference! #taylorford #F150 #walkawaydebtprotection
Thanks very much, Theresa, for your help with the 2004. I had removed an adjacent fuse to the gigar lighter fuse which happened to control the dash cluster. Once plugged in, all functions associated returned. Only the cigar lighter no longer functions. I'm very happy.
Great customer service! Jamie and Melony were very helpful with getting me set up with my new vehicle!
Excellent customer service. O going relationship with this dealership for many years.
I had the pleasure of dealing with Bryce in sales and Melony in the finance department on the recent purchase of my 2020 F250 Lariat Sport. From start to finish they were both extremely helpful and answered all of my questions. My all black truck was delivered in flawless condition, inside and out. Will definitely deal with Taylor Ford for future purchases!
-Steve
Recommend for a safety check. friendly staff at the service desk. Mark and Theresa were great. Will return.
I purchased my first truck at Taylor Ford, and when it was time to upgrade I did not hesitate to come back. Ryan in sales was an absolute pleasure to deal with!
Sales manager Theresa is exceptionally rude to customers. Staff has changed over the years. They used to have the best mechanics and amazing customer service, but it seems all of the friendly staff has left.
Brought a car here for the first time in February! Bryce was amazing! No bargaining, gives you the flat out price right up front. Got me the car I needed within a week! The customer service in the service department was just as wonderful!
Had my F150 in for an oil change today. Service was exceptional. What a great team. Its refreshing to deal with this dealership because despite everything going on they go the extra mile to help keep you rolling. Thanks .
Recently entered the market for a new car and when I went to Taylor Ford and had the pleasure of dealing with Ryan in sales. Ryan turned an often stressful time into a very great experience! He was knowledgeable and extremely helpful!! I look forward to future dealings with Ryan and the dealership. Thank you so much!
Great experience here always, very professional staff! Dealt with Ryan my last visit, great customer service!
Amazing experience with Taylor Ford in Port Perry! Kind, helpful and professional staff in both service and sales. Special thank you to Ryan Brethour for your dedication and incredible customer service!
I have been dealing with Taylor Ford for a number of years and recently had an Escape in for service. Mark was great! Had a chance to talk to Ryan, on the sales side while I was waiting, and the inventory looked good!
We have purchased a number of vehicles over the years and have always had a great experience and been treated well by the entire staff in sales and service. I last dealt with Ryan and he was very helpful.
Fantastic dealership. Everyone in sales and service are excellent. They really know how to treat their customers right. I highly recommend
Beware the owner. After close to six years of bringing in my 2 cars for 100% of their service and parts needs I am no longer a customer. I had my first and only bad service earlier this year, and as always fill out the survey. A few weeks later I heard from the operations mgr via text cc’d to the owner. I replied to all. The owner became involved and would not engage via phone. After a few texts he asked his operations mgr to give me the contact info of the nearest alternative dealer. Again no personal contact. The ops mgr phoned me (we knew each other because of my business there) and we had a frank discussion on what had happened. Owner very thin skinned only a couple of texts went back and forth with him starting off accusing me of not being cooperative. Last week the ops mgr phoned me to tell me that he had been told to return my summer tires to me, effectively telling me the owner was kicking me to the curb. Again I might add without picking up a phone himself. Until their recent change of service mgr which only happened with that last visit I knew the name of everyone in the service dept and they knew mine. No problems in 6 years. Write one review (and no it was not nasty) in 6 years and your reward for being a loyal customer? Kicked to the curb. The ops mgr and I had a long civil conversation about this after it happened. It’s only when the owner inserted himself it went bad. And he couldn’t even take the time to pick up the phone to talk to me. I guess six years of servicing 2 cars doesn’t count as being a good customer. Beware the owner. Oh and case anyone reading this may think I’m a bad customer, my last dealer (I’m I a big ford guy) I first went there in 1988 and stayed there till 2014 when I moved to port perry. My wife even taught some of the staffs children.
This is my second purchase at Taylor Ford and i couldn't be happier with the level of service I receive here. From sales to service everyone is amazing at Taylor Ford and always greets you with a smile. I would like to say thank you to Bryce O'Hare who has been my sales rep both times. He is a great guy to buy from and will treat you as if you were another human not just a potential customer. Everything will be explained in depth so should you have any Ford related questions.....Stop here!! Exceptional
Best car dealer I have ever dealt with. I have bought 2 F150 trucks from Jason and wouldn't deal anywhere else again. Taylor has made a repeat customer out of me. Jason truly goes out of his way for his customers. I tell everybody I know about Taylor Ford and would recommend it to all. Thank you Jason
I've had cars serviced at Taylor Ford since 2015. I bought my Escape there in 2018. Can't say enough about them! I am impressed with their service. Professional, friendly and willing to go the extra mile to help. I will soon be moving, but will come the distance to continue to have my car serviced there.
I don't like dealerships but I can't say anything negative about Taylor Ford. My wife bought a new car here a few years back and saved thousands. I bought a new Truck here and also saved thousands. I had been planning on buying a 4 year old truck but they put me in a new one for the same price! Same truck only new! The service guys have been very helpful as well and we never felt pressured to purchase.
We recently bought a pre owned vehicle from Taylor ford, I called beforehand to see if it was still available and was talking to Jason, he said it was and he would have it up front for us to see when we got there. Upon walking in, we just felt welcomed. Between him and the sales manager, we had a wonderful experience and bought a 2017 ford explorer platinum. We were so impressed with Taylor ford that we will definitely go back in the future for our next vehicle purchase.
Thanks Taylor Ford
I bought a pre-owned vehicle from this dealership. It was a positive, and comfortable experience. All staff I encountered were helpful and friendly. I never felt hurried or pressured. I would recommend this dealership.
Very impressed with the Jason in sales. Answered all of my questions. Explained everything to me
Was a absolute pleasure to deal with
Jason and Melony were the easiest to work with as I purchase for a fleet .
Will definitely do business again with them.
Today I had the pleasure of visiting Taylor Ford to have my tires changed over for winter, as well as an oil change for my Hyundai elantra. The staff here made my experience very enjoyable. Mark definitely is a strong asset to their team as he was very helpful in answering any questions I had. Following the appointment Mark also gave me any advice for upcoming work needed on my car. It was very appreciated. I will definitely be back.
Received an airbag recall for my 2007 Fusion and my wife made appointment in April 2019 with Taylor Ford (Port Perry). When I arrived Jim apologized and informed me the part was out of stock. He took my personal info and promised to contact me and make it right . He never did call and today (Nov 1 2019) I traded my Fusion in for a newer Fusion at a different dealership. Being a Port Perry resident I do try to shop locally but require better customer service to get my business.
Yet another great service visit at Taylor Ford. From when I was welcomed at the service door, until the my truck was ready for pick up as promised. These folks know how to treat customers. They are honest and reliable. How often does one speak of a dealership and use those exact words? Keep doing what you doing Taylor Ford. Sales, service and beyond. Thanks again, Warren
First class service at a fair price. I highly recommend Taylor Ford for your next vehicle purchase.
Going to Taylor Ford was a great experience. Jason (our sales person) was very welcoming and knowledgeable about the vehicle we were purchasing. It was a very calming environment and I have already recommended my friends go there over anywhere else.
I will be honest, I do not own a Ford but I deal with Taylor Ford because everyone in my family owns one. I went there with my dad to get his truck looked at and tires changed. The service that Mark gave us at the parts/service desk was exceptional and I am seriously thinking of buying a Ford as my next truck from Taylor Ford just because of the great service and friendly atmosphere. Thanks for always providing my family with great service
What a great experience! We were shopping around for a new vehicle for about a week after my old truck died, and we made a point of heading up to Taylor Ford based on all the positive reviews online - what a stroke of luck to find Jamie!
Other dealerships: "The trim is something like this..." Jamie: "Give me 5 minutes, I'll be right back with THAT truck" ~ proceeds to walk on down the highway to the auxiliary lot to get the specific truck we're looking for~
He insisted we drive both motors, based on my concerns with the 2.7L vs 5.0L - he sure was right, this thing is GREAT. After a few more days of thinking it over (full of my peppering Jamie with questions via text, and getting fast, friendly responses!), we struck a deal (over text!).
He is honest, courteous, friendly as hell (happily entertained my 2- and 5-year-old while we worked on the paperwork with Al - who was also absolutely fantastic to deal with!), and his communication is beyond reproach!
Above and beyond service, fast delivery; I am completely satisfied with this experience - I will be buying my next Ford from him. You are lucky to have such a great team working for you at Taylor Ford! Totally worth the drive to Port Perry.
Sales is BRUTAL. They sold my Girlfriend a car that didnt last her a year without falling apart. She herself has dumped around $2,500 just this year fixing it. It would work for a month fine then something else like the engine light would come on AGAIN or the gas gauge didn't work properly. To top it off the salesman told her she could get X amount of money if she brought it back and get her out of her finance (which she can't afford to get out of). She brought it back a week ago and They basically turned her away. They convinced her it was a good vehicle when she really bought a lemon. That is POOR business.
I have purchased 3 vehicles from Taylor Ford over the last 10 years and have always found them to be extremely fair and honest. From my dealings with sales rep Bryce O'Hare to Rod, Jim and Mark in service, their focus is always ensure that my needs are met 100%. For anyone looking for a car dealer who will exceed your expectations, you can't go wrong with Taylor Ford.
Great dealership and service. Leased a F350 with duallies back in 2006 and purchased a Ranger in 2011. They always took care of me. Kudos to the Taylor family for running a very good dealership.
Have a great day everyone. 😎👌
My experience at Taylor Ford was fantastic. This is the first time I have owned a Ford and I am very happy. Jason was knowledgeable, efficient and helpful. The process was quick and painless and I have a Ford Edge that I love! I look forward to many more Ford years because of this first experience. Thanks Taylor Ford!
Great group of guys! Jason made the experience of buying my 2018 F-150 a great one - prompt service, no pressure, great communication and they sold me one hell of a truck! Thanks Jason, and the rest of the staff at Taylor Ford! My family and I will be back!
Just purchased our second vehicle from Taylor. That sentence in its self should be review enough but I’m not finished yet. Every single time we have been to Taylor Ford we were treated above and beyond our expectations. Our salesman Bryce OHare bent over backwards to ensure we were happy with our new F-150. Just as he did when we purchased our previous vehicle from him. A fantastic experience every time and we always leave happy. Thank you to Bryce and to Taylor Ford for the great service and treatment and for treating us like we were your only customer. Above and beyond!
Buy your next vehicle from Bryce if you want to leave the dealership satisfied and very happy with your purchase!
Here's what I think of Taylor Ford's Service Department:
I love how courteous and friendly the service departments. I love the extended hours, makes it easier to come in and get my regular service done on my truck. They have a very attentive Service Staff, I had the pleasure of dealing with Morgan Gray, who was an amazing help with information as to what was wrong with my car. They always explain the work to be done before they do it. I'd recommend to anyone to deal with Taylor Ford!
My experiences with Taylor Ford have always been enjoyable. The staff are always pleasant and easy to deal with. The service department has lucked out with the excellent leadership of Jim, he is always so friendly, and goes out of his way to make sure the customers are always satisfied with their services. Taylor Ford won the jackpot when they found him!
Service staff is great. Very friendly and you can get in quickly.
We just purchased our second vehicle from Taylor Ford, a 2016 Expedition. Kent went out of his way to make us very happy with this transaction. Along with numerous text's and multiple visits to the lot, loads of patience, we finally made our purchase.
Thankyou Taylor Ford!
I was referred to Taylor Ford from a family member. (They have bought 3 new vehicles from them) I was looking for a bigger vehicle for my growing family and Kent Taylor helped me with that. He was very helpful and professional. I couldn't be happier with my new Escape.
I was referred to Taylor Ford by a customer who lives nowhere near. I myself traveled there too. I have bought 2 vehicles and a friend 1 vehicle and we all go there for Great Service and no pressure sales.
Thanks so very much Steve , Kent and all in the service dept ... You all are nice honest people!!!
I can't say enough about this dealership. Because this is our 3rd Ford product from Taylor Ford, I am well aware of the great service and sales departments. The attention I got for the servicing of our Taurus wagon and 2005 Escape was excellent. Regarding our new 2015 Escape, Andrew Naylor, in sales, met us as we walked in the door. He seemed to understand our needs in a vehicle very quickly. He was very knowledgeable about the Escape and this continued with all the related paper work and licencing that goes with a sale. Thanks to him, we own another Escape (there are so many products out there) and feel confident in that decision.