I would never recommend anybody to go to Formula Ford to buy a vehicle or for their service it's sucks. They fast talk to you they get a sale they do not get a hold of you to see how things are going they don't care about you. Just care about a sale that is not a dealership and the vehicle that I bought should have never come off of the Ford assembly line. PS I'm hearing there's a 90 days if you're not happy with your vehicle you can refuse the deal I'm looking into it right now that's how unsatisfied I am with a vehicle and Formula Ford all around bad experience.
We purchased a brand new F150. The staff was excellent! They did everything to make sure we got into the vehicle we wanted, and had the extra's done for us before the delivery day. Very happy with end result. We absolutely love our truck!
I bought a F150 Dean and Julie were very helpful in every way I would recommend this dealership to everyone
My intentions that day was to look at the Ford Edge and take a test drive.
I was introduced to Charlie Hamilton at Formula Ford in Pickering. He listened to my thoughts and concerns and was able to determine that I was moving slowly.
He respected my attitude and we seemed to connect.
I took an Edge for a test drive and since I already knew that was what I wanted Charlie started to crunch numbers. He was very competent and courteous.I had brought with me a newspaper ad from another dealership.
That price was negotiated, along with my list of add ons.
By the end of the day we agreed on an Edge for me. It was not a stressful day as that is what I was expecting.
Thanks to Charlie for my first pleasant car purchase.
Bruce Craig
I took my car in for an oil change but with the help of Stephen, he discovered that I came in at the perfect time, as my wheel was on the brink of snapping off! Thank God Stephen is a thorough and honest mechanic. Saved me from destroying my car as well as ensuring that my car was safe to drive on the road (as this is our main family vehicle and we are always travelling with our two young kids). I’m so happy with his work, and being able to complete everything on the spot, day of, and didn’t take the whole day! Thank you Stephen and Formula Ford. Highly recommend!
After several good experiences, yesterday's was dreadful! Dropped truck off Monday for 8;30 appointment Tuesday. (1) Service coordinator was by herself and overwhelmed and got the request wrong, (2) second advisor called & left message with no name and the general number to call back someone I didn't know, (3) end up with advisor #1 and she transfer me to #2's voice mail, (4) finally talk to #2 and iron out that I was there to have trailer light harness looked at and "while you have it can you check if the tires are balanced" (5) at 3;30 they decide to call my wife to tell them I need front brakes, back brakes, the Emergency brake needs maintenance, they balanced the tires and "oh yeah, we did the diagnostic on the trailer light harness and are recommending a full change but we can't do that for 5-7 days because the part is in the US" (6) I call and question why do you suddenly call my wife and she says, "that's the only number we have" !!! (7) I tell her the only reason it was there were for trailer lights and forget it, I will take it somewhere else (8) pick it up and it's $150 for trailer light diagnostic (9) take it to my local tire guy and he pulls a fuse, puts a new one in and viola! It's fixed! Although embarrassing that I didn't find it myself, I don't think I will be back to Formula Ford for awhile....
I’ve bought many vehicles in my life and dealt with many sales people. I telling you guys, Waleed Khan Formula Ford is hands down the best sales person I’ve dealt with. I highly highly recommend going to see him for your next vehicle purchase!!
Great service. Stephen knew exactly what needed to be fixed. He explained everything to me so I understood what was changed and completed the job in great time! Highly recommend!
I always enjoy getting my services done at this dealer. I pay more but I only pay once when compared to looking for a cheaper alternative.
I am never as satisfied with anyone else than I am with Pickering Ford. I don't even like going to other Ford Dealers. That's the honest truth.
I had a problem with my radio and electronics and GPS took it to Formula Ford. They were excellent and fixed all problems in a very timely manner. I would like to thank Kelly Keenan service advisor, she made me feel quite at ease through the process. I had not been treated well at other dealerships and was close minded going in with this problem. Kelly Keenan very professional and genuine as I presented my problem to her. Thanks
Great service, great staff I have planned vacations around when my next visit was due. Just to go to Formula Ford with my Lincoln.. The Lincoln dealer in Halifax Nova Scotia doesn't even come close..So I never went back. Once you experience good service and a friendly atmosphere you remember what services feels like and for me it's worth the drive and scheduling. Thank you for bringing back the "customer" in service!
Sent my brand new 2020 Ford F-150 lariat in for its second service the other day and I was thoroughly impressed both times. I’m very particular about keeping the interior of my vehicle very clean. I tend to notices very little things first and both times it was like nobody was ever in my vehicle and I had absolutely no problems with my vehicle at all. The staff are very friendly and patient with me at all times. I would rate the service a 10/10. Also very happy with Peter in particular, outstanding technician. He’s worked on my truck and he makes sure my vehicle stays spotless!
Our Lincoln MKC received scheduled maintenance service at Formula Ford/Lincoln a few days ago and as so many times in the past we received excellent service, including the pick-up and drop-off service from our driveway. The car was returned promptly and including a car wash as well as the usual detailed report as to the car's condition and what work was done. Formula Ford/Lincoln is truly a first rate dealership.
We have been buying cars from Dean since 2007. His genuine moral principles are what really makes him stand out. I have sent friends to see
Dean and they feel the same way. When you buy a car you are making the second biggest purchase decision in you life. It's nice to have someone that cares more about you than making a sale.
In general my experience with Formula Ford was good. There was no pressure whatsoever, process overall was smooth and friendly.
Was some issues with my trade in car appraisal, so I had to fix that question later. But overall I can recommend Formula Ford as a team of professionals you can trust.
I had an incredible buying experience with Formula Ford. Even during these difficult times, I was taken care off promptly and professionally.
Danielle made buying my new Ford easy and stress free. She was patient and professional...I never felt pressured. She was always available to answer any questions that I had. Definitely enjoyed dealing with her and Formula Ford....Thank you! I love my new Ford Explorer ST!
We purchased a 2021 Ford F-150 from Formula Ford in Pickering. Amer Amin was our sales representative. He couldn't have been nicer. He was very thorough and knowledgeable. We traded in a ram and got what I felt was a fair and reasonable price. The dealership and Amer specifically, made this a painless and enjoyable buying experience. I asked for the truck to be ready in two days and they bent over backwards to make it happen. I'm very pleased overall and were already planning to add a new Bronco from Formula !
There is no better place to purchase or have your Ford vehicle serviced than Formula Ford Lincoln! From the moment you walk in and are greeted by the friendly receptionist, the wonderful sales associates and management team to the excellent customer care from the service advisors, you know you (I) have made the right decision!
I have been dealing with Formula Ford Lincoln for many years and even though there are closer dealerships and service centers located near me, I am happy to travel out of my way just so I can have the pleasure of conducting my business with the greatest staffed dealership I have come to know and trust in Formula Ford Lincoln!
A special note of thanks to service advisor 'Kelly K' who always provides top notch customer care and service!
A very happy and satisfied returning customer!
There is no better place to purchase or have your Ford vehicle serviced than Formula Ford Lincoln! From the moment you walk in and are greeted by the friendly receptionist, the wonderful sales associates and management team to the excellent customer care from the service advisors, you know you (I) have made the right decision!
I have been dealing with Formula Ford Lincoln for many years and even though there are closer dealerships and service centers located near me, I am happy to travel out of my way just so I can have the pleasure of conducting my business with the greatest staffed dealership I have come to know and trust in Formula Ford Lincoln!
A special note of thanks to service advisor 'Kelly K' who always provides top notch customer care and service!
A very happy and satisfied returning customer!
Lois is always a pleasure to deal with, giving us excellent customer service and support. She is willing to help us with our requests and provide us with updates in a timely manner. She also gives is helpful suggestions to make our service experience that much better. Kudos to her and the Formula team!
Waleed is awesome. If you go to buy a vehicle make sure to ask for him. He is very knowledgeable about Ford vehicles from what I can tell. He is also very patient and listens to you when having a conversation. I recently purchased a F150, my first ever truck. It was a large purchase for me and he took the time to make sure I was completely satisfied and he answered the many questions I had. Even after my purchase he has been very responsive and has continued to provide the support a customer needs.
Long time ford customer, and this is the first time going to Formula Ford. I have to say they took great care over my warranty issues that no one else seemed to want to do. Diagnosed and confirmed the issue without any hassle at all. Sent me pictures and updates of the progress they were making on my vehicle with top notch customer service. They have definitely made a long time, repeat customer out of me. I will definitely be sending all my friends an family to their location without any hesitation. Thanks again for rectifying all issues under warranty with no costs to me.
Cheers!
Excellent service and quality! During this pandemic and having to work from home with a toddler they were so accommodating! They arranged to have my car picked up from home Serviced and dropped back home to me. Very very happy with them! Thank you so much for your exceptional customer service and care Kelly and Monique!
Ford Lincoln reception was very good. But In-service reception almost never picked up the phone. (Called 10 times probably picked up once, didn't call back after I left msgs either).
Brought my car in to fix the tire, however my tire couldn't be fixed so needed a replacement. Was told needed 3 business days to get the tire delivered. Needed my car for work so I took my car back, half way to work the tire ran of out air (no spare tire was placed while car was at in-service....even tho reception said a temporary tire would be placed). Had to borrow pump from friend and put air in the broken tire everyday before work. Was extremely inconvenient (thought for sure a temporary tire was going to be placed since the car was in the shop for 3 hours that day).
Waited 4 business days (excluding Sunday) and still did not get call back. Had to personally call to ask them. (In-service reception did not pick up the phone as usual). Ford Lincoln reception had to find out for me, apparently tire was there already but nobody ever called. The tire replacement was smooth.
Overall too much work and stress just to replace a tire. 2/5
I had a problem with my windshield wiper fluid not working and a couple of other minor issues. The service department got me in right away, on the same day, even though they were fully booked.
The team at Formula Ford Lincoln Pickering was helpful, courteous, and efficient as always. Their shuttle service during lockdown (no waiting at the dealership any more) was much appreciated.
I have been going to this dealership for service for over 5 years now, and would not hesitate to recommend them for my Lincoln service.
Terrible service.
My truck came in on Wednesday December 9,
Wasn’t ready until Monday December 21.
The service advisor Monique didn’t listen to anything I had to say. The truck wouldn’t turn on. No electronics worked at all. She had it booked in for a transmission technician to look at it. THERE WAS NOTHING WRONG WITH THE TRANSMISSION. It took her 4 days to get someone to start working on the electrical components of the truck
I explain to them my truck broke down in Pickering but I lived 400 km away in North Bay. They didn’t make my truck a priority. I was told every other day my truck would be ready but was never finished. Finally After a week and a half they still had not got nowhere. I told them I needed the truck ready over the weekend as I would back in the area
They said it wouldn’t be ready for when I was in the area and they still didn’t know what the problem was. Having explain to these people a week and a half ago the truck was show a stored code about an issue with the body control module, they decided to try to replace that part. At 11 am on Monday they said the truck was working again and ready to pick up
It took them 3 hours to fix my truck after taking nearly 2 weeks to listen to what I was saying
I drove 1600km in 48 hours because these people needed 3 more hours to do their jobs.
Never bring your vehicle here.
It might be 2 weeks or more til you see it again
Excellent service. Brought my truck in for a recall and got a shuttle to drop me off and pick me up free of charge. Recall only took 2 hours which was very fast. Thanks guys👍
Peter at Formula Ford was amazing, very helpful and knowledgeable. Entire staff is very good at what they do. I would recommend this dealership to anyone looking to buy a Ford or have their Ford repaired
Fantastic customer service! Had significant repairs done to a 2008 Edge, the cost was competitive with a smaller shop undertaking the same work. The customer service was outstanding and the team worked together to ensure I left a happy camper!
Big shout out to Normal Ford!
We had a fantastic and wonderful experience at Formula Ford Lincoln. Was no pressure to buy was a wonderful experience to deal with John to get me into the car that I really wanted which was a 2020 Lincoln Nautilis. I’ve been dealing with John for many years and He has always made me feel comfortable coming in and happy leaving with a new vehicle,
I strongly recommend anyone looking for a Ford or Lincoln to check out formula Ford Lincoln you will not be disappointed.
I was taken care by Kelly, my rear shocks were leaking needed to be changed. But she perfectly advices me to change my winter tires and get an oil change that was perfectly in my budget and made sure the work done on my ford escape was done to my satisfaction by taking me to my car and letting the mechanic explain the funny noises and took care of it. WOW!!! Thanks to the Mechanic sorry I forgot his name and a big thank you Kelly.
I went into the dealership to have something looked at with my car, and Lois in the service department made that effortlessly easy and convenient. Lois made the experience personable, and professional at the same time. She stayed in contact while my vehicle was in the shop, and gave me updates until it was finished. Great employee who made my experience very positive.
They were awesome! Customer service did a fantastic job at scheduling my visit, shuttling me back and forth and just over all taking care of me. I’ll always go there now
Their communication and speed of service is top notch!
Thanks Formula Ford
It is my very first Pickup truck in Canada and had a great experience buying it from Formula Ford Lincoln. Haroon and Nick were very supportive all through. Most importantly, I would like to extend my sincere gratitude to Waleed who had to step in at the last moment to make sure that we could pick the truck up on the day we wanted to. Thank you all so much and hopefully see you soon during my first service appointment! God bless!
I live downtown but still get my 2014 Edge serviced here. Best service shop people I've dealt with, yes it may cost more but trust is everything when it comes to care care
I went to Formula Ford to see a 2020 Ford Mustang. I saw on TV that the Ford Employee pricing event was happening. The salesman Haroon Quereshi was very helpful in answering my questions. He was knowledgeable in all of the car's tech and showed me everything about the car. His experience built my confidence and now I own a 2020 Ford Mustang GT PP2! Thanks Formula Ford Lincoln!
Formula Ford Lincoln service was excellent today especially during these unprecedented times of COVID. Very professional. Safe. And efficient. I received a loaner vehicle for the day. It was in immaculate condition. Could not all for more. Thank you!
Hi Ford Lincoln of Pickering, my husband M. ike had recommended me to call you because of his past dealing with you. He wanted to get me to know what it is like dealing with situations like this, he usually handles it and I am grateful for the experience not only did Louis treat me very nicely but she kept me informed regularly when my input was needed. Louis went out of her way to make sure I understood what was happening. Thank you for the great service and that's what makes me want to tell others about you... Cheryl😁
I would like to start off by saying what a great experience we had with this dealership.Dean,Sonny,and Zahid were fantastic.We bought a car pretty much over the phone.They were honest and extremely helpfull when we arrived they had everything pretty much good to go.We test drove the vehicle and when we decided to purchase they mad the transaction seamless .I would highly recommend this dealership to anyone Thanks again guys
Lois in the Service Centre is great. Appointment went very smoothly. Tire was flat at the time of my oil change. Lois made arrangements to order the new tire and had the spare installed so it wouldn't inconvenience me. I made another appointment to have the tire changed, it was done quickly. Lois is a pleasure to deal with!
I went into have my running boards and breaks looked at as I was having issues with both! They were able to rectify the issues with both. From the time I dropped off my vehicle to the time i picked it up I was extremely satisfied. They kept me updated and everyone I dealt with was extremely helpful. Peter in service was a pleasure to deal with! I would have no problem recommending!
I had a FORD recall for my airbag. Formula was great at getting the part needed, setting up the appointment and completing the work quickly!
All of the staff were very helpful and friendly! Monique at the appointment desk and her coworker were very friendly! Peter in the service bay was wonderful! The young fellow on the lot was awesome in arranging a great spot for me to drop off and pick up my car!!
Thanks for the great all round customer service!!
E. Bass
My experience has always been stellar sense my first call to Formula Ford with Julie and Nigel! We accommodated me in every way possible, we are very professional and I’m now in the most beautiful F150 that brings tears of joy to my eyes! Thank you so much for making the next three years of my life memorable
My trip to Formula Ford this morning was one of the best experiences I had. From the second I walked into the door to the time my car was finished. Maintenance and oil change appointment and I also added a new bug reflector. They knew who I was and what I was there for. Thank you some much Rose for making my experience this time an absolute great one.
Debbie Walsh
I’ve been a formula ford customer for 10 years, they are the best. Stewart in service is second to none. The best service advisor you could ask for . Always goes out of his way to make sure your 100% satisfied They actually care about you and your vehicle. They are honest and always fix your vehicle the first time at the exact price they quoted you. Very affordable and quality work. Thanks for taking great care of my family, keep up the great work
I’ve been going to Ford Pickering for all of my Ford Escape maintenance needs for the past 2 1/2 years. Frank, my mechanic, is awesome. I always feel like they are honest when recommending work. Frank does an exceptional job when he’s working on my vehicle. Everything is explained and accounted for. I trust him and Ford Pickering explicitly. Thank you to the Ford Pickering team!!
Formula Ford is one of the best ford dealerships in the GTA. Stewart baker & Kelly Kennan, my service advisors were specialists in providing exceptional auto service during my ownership of a fusion. Every employee at this dealership presented themselves as courteous, kind, and genuine in my interactions. I’ve now changed vehicles or would have loved to continue servicing here. Thank you to everyone at Formula Ford!
The sales people made it very to test drive a number cars when we looking. Very good experience here, would definitely recommend.
D.J was always honest and VERY patient with me. Originally went with a 4x2 f150 and financed it.. had second thoughts almost a month later with the truck already on its way and decided to get a 4x4 lease.. he was patient and very helpful. Thanks DJ again! definitely on my christmas list this year
I used the Internet in my search for a new vehicle and found something that I liked and sent an email off to the dealership. Damien called me back within the hour and told me all about the car that I was interested in.
He took the time to send me a picture of the car on his phone, sent me text with the options and features of the vehicle and encouraged me to come out and test drive it.
I did and it was pretty great. He walked me thru all of the options and answered all of my questions. The dealership was closing at 9pm, but he and the manager and finance guy stayed until 10pm to let me test drive the car and we worked out a deal and I signed the paperwork that night. The dealership thought it would be ready in three days.
Next day I had a text from Damien to finalize a couple of remaining questions and he assured me that everything was going well with the car. The following day I received a call saying, "Its ready!" a full day earlier than committed.
I picked up the vehicle and wow, did it ever shine. Damien walked me thru the paperwork, again answered my questions and then gave me another tour of the car by walking me thru the features and making sure I had no further questions.
Needless to say, it was a great experience from beginning to end. I felt very comfortable with Damien and I was really happy that he picked up the phone and called me.
Well I reviewed this dealer earlier this year and thought that I had made out pretty good with my truck and overall I think I did.... However, you still have to watch obviously when dealing with this dealer and particular salesman. I wanted two Ford Motor Company "The Works" package what is basically a oil change and 82 point inspection with tire rotation... thrown in because I didn't get what he first quoted me on my trade in. I pointed to the poster and by name said i wanted 2 "The Works" oil changes and the salesman Damian Pavildis said "sure" . So i left the dealership with my awesome truck and the thought I got 2 complimentary "The Works" oil changes..... Today i show up for my scheduled service and the Service Adviser informs me that on the bill of sale it only states "oil change". I know what i asked for and i know what i was promised . The service adviser then went and spoke to Damian Pavildis and he said "no". and then wouldn't even come out and clarify with me...... Hey that's fine.... I got snaked and i'll live but i will not in good consciousness....recommend this salesman as per my previous post.....
i guess this was the negative experience I was so concerned with initially with Formula Ford Lincoln in Pickering and i will be taking my vehicle else where.
The staff at Formula Ford were very friendly and helpful.It made my new purchase for a F150 very relaxing and enjoyable.They were informative and there was no pressure. I upgraded my 2015 truck off a lease and got full value towards a new truck at 0 per cent financing.I would recommend Formula Ford to my family and friends.The salesman DJ was very nice and down to earth and gave me the best deal possible.
I dealt with multiple sales staff at Formula Ford and wanted to share my experience.
First Off, I didn't end up purchasing the vehicle (2014 Ford Escape SE) but that was in no way due to the treatment I received at the dealership.
All the sales staff I dealt with including the Sales Manager (Mark Jovic at the time) welcomed me and showed me their respect and patience in making my decision. They even went as far as driving the vehicle to my home (30 minutes away) so that I could see it in person and test drive.
Ultimately, the prices were fair, the staff were fantastic and even though I didn't buy they still wished me well.
I would recommend anyone in the market for a new vehicle to not overlook Formula Ford Lincoln.
-Troy