We purchased our 2018 Ford Escape from your dealership 11/06/18 the sales Consultant we dealt with was Moe Ellie and the Financial Service Manager was George Anderson, we experienced excellent Service from both of them. I have made 3 visits to your Service Department for a winter to summer tire change , a six month Service Inspection and a Warranty visit to replace a defective rear light assembly. All my visits where handled by your Service Advisor Alex Tapia, I was treated by Alex very professionally and politely Alex addressed any questions I had related to my visit, based on my experience of my visits to your Service Department I rate you a ten out of ten or a Five Star Dealership I would recommend from my experience your Dealership to my friends. Also Christine and Dave in the Service Department where very helpful with my appointment schedule's.
Sincerely, John and Dolores de Boer.
We purchased our new 2018 Ford Escape on November 07/ 2018 from Courtesy Ford Lincoln in London Ontario, your sales consultant Moe Elie was excellent when he explained the features very well and in detail, George Anderson Financial Services Manager told us all about the financial arrangements and benefits. Since then we made 3 visits to date to the Dealer Ship, at all of my visits where very well scheduled by Christine in Customer Service as well as Dave who dealt with me upon my arrival, today on my last visit I was greeted by Alex Tapia who was totally very pleasant upon my arrival and very efficient in taken care of my vehicle the best visit I have ever made to a car Dealer Ship. Overall I rate Courtesy Ford Lincoln London a ten out of ten.
Sincerely, John and Dolores de Boer.
I thought I would like to take the time to express my appreciation for all the work the Courtesy Ford Lincoln team did for me. I like to give a special shout out to Aaron for the extra effort he put in to get the deal done. Even though I did not get a vehicle from them i hope in the future we can make something work. I truly recommend them to anyone looking to purchase a car .
Had an amazing experience here.
I was nervous as this was my first time going to a dealership and getting a new vehicle. 10/10 Aaron was extremely kind and so helpful, answered any and all of my questions and I knew I could trust him to take care of my needs! Greg was also extremely helpful and Megan is a seriously stand out human.
This is the place to go.
I love my new Bronco!!!
Took my 2020 F150 in for a simple services. Was charged for the "works package". Asked to have tire pressures topped up and tires rotated. Was charged over $200. Got back in the truck after "service" was complete. Tire pressures were still all low and had not been rotated. Also after "service" appointment noticed a pin hole leak in my exhaust under the truck. I had just looked under the truck before my appointment and there was no leak in the exhaust. Very unsatisfied. Lost my business for sure.
Straight to the point, go here if you’re okay with pushy sales. I have never been pressured and made to feel more uncomfortable in a sales setting. The sales person did not listen to a single word I had to say, and continuously asked “what do I need to do to get your business today” despite me saying let me run numbers and get back to you. Well, if you had listened you’d have had a sale 2 days later, it was within my budget which was all I said I wanted to do. I haven’t bought yet, but won’t be giving my business to Courtesy when I find what I’m looking for.
We had an amazing experience buying Ford Edge SEL 2019 from Courtesy Ford. I would highly recommend asking for Sales Assosiate Chase Topic if you want to buy a pre-owned/new vehicle. He was courteous, knowledgeable, friendly and made sure we got the best deal. He took great care of us until the last minute of delivery day. His manager David was customer oriented as well. We dealt with two Finance managers, Charles and Jill. I would recommend asking for Jill as she was knowledgeable and made sure all our concerns regarding Ford extended warranty were addressed amicably. We are from Oakville and drove to London to buy our new vehicle. Due to our great experience with Chase, we highly recommend Courtesy Ford to everyone who is looking for a new or pre-owned vehicle. keep up the great work Courtesy Ford!!
We had a recent visit to Courtesy Ford for an oil change.
We were very pleased with our experience
Our advisor Kyle Cornet is a very kind and pleasant person to deal with.
Thanks Kyle & Courtesy Ford
Brought our Ford Fiesta in to have the transmission looked at. We dropped it off October 13th with the understanding it would be looked at on the 14th. Days go by and we hear nothing. Finally by husband calls on the 23rd. We're told the transmission guy has been on vacation and had just returned! We were promised we'd get at call that evening or the next day at the latest. We finally got the call two days later. They had our car for 11 days for something that took them 1 hour to do. Then we come with tow truck to pick it up (it's not drivable and we're not paying what they quoted us). They told us to come whenever and they'd have the car out and ready. I'm currently sitting here in the lot and I've been waiting over 20 minutes with no sign of my car. We are definitely never coming here again.
this is the best place to buy a vehicle. Nathan and Jill are 10/10 people. amazing to work with, fast, reliable, excellent communication. worked with me and got me what i needed for a great price. extremely satisfying experience. if you need something, id highly reccomend them! thanks so much for helping me out!!
Serviced my vehicles here for years. They have won many awards and they really go over and beyond to value their customers including a customary car wash after. Highly recommended!!
I took my car for a safety inspection, they called me back in 25min saying that I needed to replace 4 parts at a cost of 1800$, one of the parts was the light for the license plate(the asked 395$ for a LED light that goes in the license plate), I told them that I just wanted the report and my car back. They never gave me a report for the safety inspection, which I payed for 214$, they told me that the manager will call me back to give me the report and they never did. My father-in-law and husband did a quick search and they bought all the parts brand new for 300 bucks in eBay and they will do the work themselves because it is not that complicated. Long story short, dealerships have a bad reputation because they have earned it, this is one of those example. Do not recommend, never going there again.
I dealt with Alex the service assistant manger and he was wonderful. I was having an issue with my car as he was able to get me in right away and had the issue resolved within 24 hours. Alex was friendly, efficient and kept me updated with what was happening. I would say this is the best customer service I’ve ever received and I’ll be a returning customer.
I bought a traded dodge van here. I took a premium warranty hoping that something bad happen to the car I can always have them look. I ended up keep on coming back for the same issues/problems of the car that they can’t fix it. My exhaust heat shield screw was off, they screwed back in with a new screw and charged me with 150$ for the screw and labor, wow! One more, they said they’ll check the brake because maybe that the cause of the problem, they changed me for 250$ because they did something on it. But the issues is still the same. They’re actually don’t know what’s the real problem is. They keep on guessing or trying to locate the problem. I ended up losing my warranty and they never fix my car. Not recommended. Btw, oil change here takes forever! You know what I mean.
Dropped our car off over 9 weeks ago for a repair. After we got our car back from a regular service, there was a very strong gas smell. They ‘fixed’ the problem twice however what they did, didn’t actually get rid of the gas smell. They assured us that they now knew what the problem was and they would need to order yet another part that would take ‘a little while’ to get. Courtesy Ford has given us a rental in the meantime. Husband has called many times and left messages for the service manager because he never answers. We haven’t had a single call since we dropped it off. We don’t know if the repair has been done. The rental is great and all but you would think Ford wouldn’t want to foot that bill for the rental for this long. We are super busy with work and selling/buying a house. We don’t have time to keep chasing these guys down but this is getting ridiculous!
I took my truck to diagnose it and then they told me that I need to change the body control module for my f-150 . My experience was more than wonderful with ( AK / service advisor). He is very smart and has sufficient knowledge ,and He contacts you and informs you of the latest updates. I am really happy with the experience although he is a friendly person.The thing that I liked about AK is that he speaks more than one language. This thing helped me understand many things and build more confidence. Not all clients can speak English fluently. Thank you, Ak
Absolutely the worst customer service ever! 20 years with Ford and I walked away solely because of this dealership. They lie, overbook, are rude, and have no care for their customers. They lost my tires, they lost my car twice. They wrecked 2 of my tires. Their management is disorganized and lack any customer service skills. They are run like an OLD BOYS club. Not the way to make it in today's world. After numerous attempts to slavage over 20 years I have left Ford. They still haunt me as they charged me a monthly payment for a car that I no longer lease and now have to repay me. Fail again. NO COURTESY AT COURTESY FORD. IF YOU WANT CUSTOMER SERVICE AND A GREAT CAR, GET A TOYOTA!
Horrible service, I recently called to book an appointment for an oil change and a recall on our 2021 Ford Edge ST. The service advisor checked and said they would need 3-4 hours. So, dropped the vehicle off at 12:30 and at 1:30 I tried to call to check on it. Well, the call was dropped, redirected and sent to voicemail. I would call back and the same result, until at 4:30. That's when I decided to showed up at the service center, and was told my vehicle was ready but they didn't have time to do the recall. I asked why not enough time, your service advisor booked it in for the work. They could not provide an answer, so I asked well when was my vehicle ready and was told oh about 1:30. The service center new I was waiting for my vehicle so I could get back to my summer home. And told me I would notified as soon as the vehicle was ready. Never happened. So, now at 4:30 they tell me that they are just going to wash the car and bring it up for me. At 5:15 I go and see the service center and they say oh are you still waiting on your car? Finally, at 5:30 I got my car complete with bird poop all over the hood.
What a joke of service department. I wouldn't let these people work on a wheelbarrow. Just run, go anywhere else. I love my Ford vehicles put Courtesy Ford has no service to offer. Useless dealer.
**Update** Look at that, two weeks past and still no call, shocking! Hopefully the other dealership has better service and actually understands the definition of customer service.
Well here we go again. I wrote my review last year and was asked to remove it in exchange for 'making it right' and them actually completing the service I was trying to get quoted. So here we are a year later, emails sent, rude reply and a 'customer service chat window' a week ago and still no call as stated from a manager. Last year I couldn't get a basic quote on an AC Condenser for my F450 so I wrote my review, cue instant phone call and voila all of a sudden as long as I remove my review which points out that their service department is sub par and sexist I get my repair done. Was it done properly, no be cause then we get told we need an AC compressor and the system wouldn't pressurize. Funny, the compressor was fine before and given the time of year, we were hard pressed to get someone else to test it due to cooler temperatures. The Service manager at the time offered to help, I wonder why now. Fast forward to now, when the heat is upon us and we can actually test the system, turns out the Condenser is no good and was spewing coolant all over and likely the cause and now our compressor has been trying to run since the first repair on a non pressurized system, a shoddy Condenser and of course when I emailed that Service manager, no reply. So after time passed, I got more direct and to the point and I found out he's no longer there and that I should contact someone else there. So I used the chat and got 'Jessica' on Wednesday July, 5, 2023 and was told a manager would contact me and I provided my phone number. Here we are, July 11 almost a full week later, no phone call as is par for their service department, a vehicle still with no working AC that they didn't fix correctly and have probably done more damage than anything on at this point and not one person will call back. So do I have someone else fix it and send them the bill?
Buyers beware! We bought a car here 2 years ago and everything was fantastic. Now we have upgraded our vehicle and are living a nightmare! After spending over 50k on a car and getting the extra extended warranty you should be good but it is one thing after another! The car we purchased starting having issues on day 2 after picking it up; from it not being cleaned when we picked it up, with an empty gas tank, to our insurance agent not being able to get ahold of them to get the information they needed to transfer out coverage, the speakers sounding like a crazy amount of bass when the music is off, to the clicking when we make turns, to the clunking and sudden stopping. The car has been in the shop and they keep saying everything is fine. And now we have ford credit harassing us for payment on our previous vehicle because they haven’t paid it off which was in our contract!! Now my credit has been hit with this collection!! That was the line for me! I have sent family members to buy cars here and it won’t happen again! They make sure you give them a good review before you leave after buying the car before any of this happens.
The service centre is horrible here. Dropped my car off for an oil change and received a message that they needed to talk about some “critical” things that need to be addressed. Tried calling from 11am-4pm which resulted in constantly being put on hold, hung up on, not getting through to anyone, patched back to the front desk etc. When I finally I got through and discussed the issues, I was told it would be another hour before my car was ready. Upon pick up the guy had no idea where my keys were, when he finally found them I was given an $180 bill for an oil change and tire patch. Definitely will not be returning for service or future purchases.
Here today to share my brilliant experience & show my utmost gratitude and gratefulness to Courtesy Ford Lincoln’s best- Mr. Aaron.
Buying a car, especially as a first-time car buyer, can be an intimidating process, considering the misinformation and sales tactics prevalent in the industry. However, from the moment my car-crazy friend and I arrived on the lot, Aaron greeted us with his positive and uplifting demeanor. He immediately made us feel comfortable, which was unexpected given the stereotypical car shopping experience.
Aaron truly listened to my wants and needs, demonstrating genuine attentiveness and remaining open to new ideas without making any assumptions. His empathy throughout the process was remarkable, consistently showing understanding and making me feel heard. What impressed me the most was his incredible patience with my indecisiveness and scattered mindset. Aaron never rushed or pressured me with annoying sales tactics that are all too common. Instead, he focused solely on me and my needs.
Aaron took the time to thoroughly understand my requirements, asking for permission to inquire and ask questions while I expressed my interests and needs. He used his expertise and knowledge to highlight the benefits that aligned with my initial requirements.
In the end, I found the perfect car for me, one that suits my new role as a mother. I couldn't be happier with my choice.
I want to extend my heartfelt thanks to Mr. Aaron for going above and beyond for me. He made the entire process incredibly smooth and provided assistance beyond measure. I am forever grateful. Mr. Aaron, you are an amazing person, and I hope you continue to inspire others. The world needs more individuals like you. I also want to express my appreciation to Courtesy Ford Lincoln of London for selecting exceptional individuals like Aaron to assist customers. I highly, highly, highly recommend their services.
May you be blessed abundantly. Thank you once again, and please continue being the exceptional person you are, my friend!
They offer the lowest trade in value. The service department said I needed to change the back ball joints on my Ford. Went to another dealer and they told me my car is fine etc. My car is only 4 years old and in the last 4 months I’ve had nothing but issues from the breaks to now the engine. I’ve called the service department and still haven’t heard back. This all happens when the warranty is done and the price to get things fixed is through the roof. If I didn’t have such issues with the vehicle I would consider a different review. But a lot of issues of late definitely makes me wish I didn’t buy a Ford.
5 stars goes to Alex (the manager) and the team! A giant job of replacing my 2016 engine had to be done. Alex was very responsive, a great communicator and a friendly person to deal with. As you can imagine a lot of $ was involved for this job and Alex was sensitive to that and very helpful. Thank you so much!
I bought my car a couple weeks ago from Courtesy and the whole experience was amazing! Colton was great to work with and made the whole process so easy. Will be coming back to purchase my next car in a few years!
Just bought a 2022 F150 through Gary. Great to deal with and all went very smoothly as I wanted a few specifics included with my new purchase.
I would recommend if looking for a new or used vehicle!
I have purchased two new vehicles from Courtesy Ford my 2015 Focus hatchback 5 speed and a 2022 ford Maverick. Both times I was happy with the services provided. I've put over two hundred thousand kilometers on the focus and other then wear items and changing fluids nothing has gone wrong with it. I'm hoping for the same with the Maverick.
Recently I have had terrible experience with their service. Although there is official recall issued by Ford regarding possible brake failure and my car shows signs of the failure, Courtesy Ford refused to check and fix my car. Later on I called them several times, service advisors did not answer my phone calls, service advisors were extremely rude and whenever I go there I had to wait 10-15 minutes before I am helped. There is no “Courtesy” at all at this Ford Dealer. Do not recommend anybody and this will my last Ford car.
I have purchased 4 vehicles from my salesman Aaron Paul and he has been extremely friendly, helpful, and will go the extra mile for his customers to make sure they get a great deal and are happy. The whole dealership is fantastic, their finance team, management, and parts and service departments are all top notch! Highly recommended!
Great experience at this dealership. Super friendly and welcoming staff. I dealt with Aaron Paul when I stopped by to look at vehicles and my customer experience with him was great. Super friendly guy who loves what he does and knows his vehicles. He definitely went above and beyond to find the perfect vehicle that worked within my budget!
EXCELLENT service!! I have been looking around for a new car for awhile now. I have gone to a bunch of dealerships but haven’t had much luck finding what I’m looking for. When I came into this dealership I met Brodie. I couldn’t have been more impressed with how professional and helpful he was. By far the best service I have gotten from any of the dealerships I have been to. In no time Brodie had helped me narrow down what car would be the best fit for me. He really knew his stuff. I will %100 be recommending this dealership to anyone I know looking for a new vehicle.
Well, my parents bought a vehicle off Dave G
Originally we’re gonna go to another ford dealer that was giving them another $2500 rebate for trading in their used car on top of the trade from ford Canada incentive
Dave said we can match that, when paperwork came to office for my parents, my dad questioned the $2500 rebate and Dave said”it’s in there “…
Guess what folks it wasn’t, and now try getting that back
Bottom line, don’t trust any sales person
They will say anything to get sale, once you’ve signed they don’t care
Shame on you Dave as you were referred from someone we used to deal with that left and were always treated fairly
My parents don’t like to make a fuse, but I do as I don’t like to see them taken advantage off
I’m not gonna give you their names cause they’ve decided on the next purchase we will just try another ford dealership for my dads truck
If you couldn’t match or do the deal then tell the customer, it maybe a numbers game for you guys but it’s their hard work earned money
0/10 stars…
Now going for service …. Not sure how they even function, no greetings no nothing
Don’t even know why they are sitting at desk
Then they look at you like why you here??
I took truck for oil change on my lunch with a appointment, and yes it was a 4 hr oil change
Need I to say anything else??
It’s not the same dealership service anymore
Brandon was very informative and direct. Felt like he was being completely straight with us the whole time which is HUGE for customer service. Wasn't pushy at all!! Made the choice very easy!
He explained everything he could to get me set up properly and make it a wonderful experience!
Greg took care of the financial side and again made everything very smooth and efficient.
Amazing overall experience!!! Best experience I've had yet with any of my vehicles. Very excited about my new Escape!!
There are no words to describe our thanks and appreciation for the unbelievable professionalism and kindness from everyone at this dealership and there aren't enough stars to give. We broke down in our new truck towing a boat with four kids and a dog and we are from the U.S. We initially had another Ford dealership service our truck and after a three day wait, we broke down just outside Courtesy Ford's doorstep just an hour down the road from our previous breakdown. The dealership helped us in every way. The courtesy drive made two trips to help us all get safely to a local hotel switching car seats, helping with luggage, even though it was minutes before closing time, and he did so while answering 100 questions from our four year old with a smile on his face the whole time. Judy and Alex secured a rental vehicle for us, honored our Ford service plan, and went above and beyond to fix our truck and secure our boat. The service technician spoke to us personally every step of the way, and even reached out to the first dealership who tried to fix it to be sure he didn't miss anything. In addition to the professionalism and kindness of Judy and Alex, the office staff was friendly, even helping to give water to our dog! Everything was just OUTSTANDING!!!! This is the first review I have ever provided, and it is a pleasure to recognize Courtesy Ford for their service and kindness.
Some of you may have read a recent review I posted, heavily criticizing the service department at Courtesy Ford. While nothing I said was false, it's important to understand there is always more than one perspective to consider. Upon meeting with Kyle, the Service Manager, to discuss my grievances, I am convinced that the people at this dealership care about their clients and the level of service they offer regarding their vehicles. I feel that both parties have experienced some growth here, and I look forward to resuming a healthy relationship with a business that truly cares about customer service. Courtesy Ford went above and beyond anything I have ever experienced to remedy the situation and improve my experience going forward. This level of customer service and attention to detail is truly a rare and remarkable thing. Thank you Kyle and Will (the GM) for restoring my family's faith in your business! Truly exceptional!
Well, that was a disappointment. My wife and I scheduled a test drive of a Lincoln Nautilus, a vehicle we had our eye on for a while. The sales person, Aaron, seemed more interested in a "Hey these cars won't last long!" pushy sales attitude with us. He never asked what I was looking for, what features I was interested in, etc. When we arrived at the dealership, we were told that they didn't have a car for us to test drive, but there was the "managers demo" car. Okay, not a huge deal. We got in there, and holy jumping, there was clothes, used masks, and all sorts of debris. Aaron was basically like "jump in" and off we went. My wife put her hand in a side pocket, and wound up with a handful of used dental picks. Absolutely disgusting, especially during a pandemic. Call this a first world problem if you want, but if I'm looking to drop 70k on a vehicle, you can at least pretend you want my business and clean your vehicles first. If you didn't have a vehicle to test drive, reschedule. We immediately went back in the dealership and I saw Aaron at a desk with other customers. What happened seemed pretty clear to me - even though we scheduled an appointment, he either forgot or didn't care about us enough as customers to get his actual attention that day. I dropped off the keys at the front desk and left. If this is the way this place conducts business, they're clearly not interested in me as a customer and I'm not interested in them as a dealership.
Always an awesome experience!
Judy Kok was very helpful and efficient. She wasted no time providing me with the service I need and was the only person in Southern Ontario who was willing to help me out everybody else in her position was either “too busy” “on vacation” or “on lunch” and would never return my calls. She’s courteous and was entirely helpful in every way she could be.
Wonderful, safe, staff very courteous especially Bryan
Poorest car washing
Poorest car washing
Wonderful vehicles, incredible staff, all around amazing experience!!! 10/10!
Alex Tapia is awesome in costumer’s service. I had our for MKC checked for updates lately. And was advised to get our change oil and tire switch on the same schedule. We just moved to St. Thomas but still our loyalty stays on Ford Courtesy because of Alex Tapia. My son enjoys his ranger and can’t wait for the next visit. Al Gayagoy here! Maraming salamat! Thanks!
I spent months looking for the perfect Lincoln MKZ. I decided to drop in to courtesy ford Lincoln unexpectedly, and I am sure glad I did! We met Matt as soon as we walked through the door and was treated with respect and knowledge. Answered every question without hesitation, showed us the car we wanted and purchased that evening. Arranged for delivery to Waterloo and delivered professionally. I will be dealing with courtesy ford before looking elsewhere for our next purchase! Thanks Matt!!
Always a pleasant experience from the sales team to the service staff. They treat you like family.
Always a pleasant experience from the sales team to the service staff. They treat you like family.
Very courteous service, they made our purchase so streamlined Moe was excellent highly recommend them to anyone. Courtesy Ford
Moe has made my car buying experience smooth & exceeded my expectations. I never once felt pressured into anything and he was extremely friendly and personable. Meg in the finance department was awesome and explained everything thoroughly, which helped guide my decision. Overall excellent service that I would recommend to anyone!
A+++++++ Why would you go anywhere else? A lot of dealerships i've been to in the past really suck. Not this one! Treat you like family from Sales to Service. I am on my 5th vehicle from Courtesy. Management is top shelf from Mark in the Sales Department to Will in the Service Department. The Staff at Courtesy always have a smile on their face and make me feel welcome. Thanks Guys!
Courtesy Ford Lincoln is the best dealership in London! Why would you go to any other dealership?!
I purchased and service my Escape at Courtesy and get A+++ experience every time.
Quick, friendly and quality service!
Never a bad experience at Courtesy.
Purchased my first new car at Courtesy Ford Lincoln. Luis and the staff made the whole experience comfortable and enjoyable. Will recommend.
I recommend that everyone goes to Courtesy Ford Lincoln for purchasing and servicing your vehicles!
Nothing but great service and experience. A great lounge to relax in while waiting for your car and an amazing atmosphere!
The employees are kind and I always have some good laughs with them every time I stop by.
Very welcoming and everyone makes you feel apart of the Courtesy Team!