I made my third purchase from Kanata Ford as I was trading in my f150 for a 2019 escape as my needs had changed and this time my salesman was Mike Preston and Nicky helped with the financial end of things and I have to say ive always had the most incredible service and experiences from kanata ford which is why I will never go anywhere else they have me as a lifetime customer as the staff that i have met have all been amazing and Jim Hoddinott who i havent had the pleasure of meeting face to face holds a very special place in my heart as the very first visit to his dealership he was extremely helpful behind the scenes and has a heart of gold .My dealings with Mike was so incredible my family and I had a blast choosing a new vehicle with him i now consider him a friend not just the guy that sold me a car he pointed out features i never would have thought of and was never never pushy he was so kind and proffesional and such a great personallity i was sad I wouldnt see him again until my next purchase and I met Nicky when she walked past me with the most amazing salad id ever seen and told me to go and ask for one as it was delicious and completely complimentary. I met her again when I was finalizing my purchase and she was never pushy and made it all so stress free she is a wonderful person and I look forward to dealing with her again . To sum it up if you want top class number one service deal with Kanata Ford and thier team ive had three amazing experiences and I wont go anywhere else!!!❤❤❤
I was looking for a Escape for my wife and was recommended Kanata Ford to us from my daughter. The salesman Gerry was great with showing us different models and explaining to us the different features and pricing. We ended up purchasing a 2018 Escape. The whole experience went seamless. I recommend Kanata Ford to anyone looking to purchase a new or used vehicle in the future.
Was just there interested in trading in my Ram for new F150 for some gas savings, not one person came out to talk to me :(, Also used that app of yours for trade in value and got nothing back on that super useless. Will try Murphy ford next.
After a line of questioning from sales manager, we decided which truck we wanted to take on a test drive. He went in to get key and sent a junior sales person out who started all over. When we asked where the other guy went we got a sketchy answer and he started profiling us. By now we had been standing in the blazing sun for at least half hour. When we told him we already knew what we wanted and we wanted to take the truck we were standing beside for a test drive, he told us he had to get the key (again!!) but looked at us and explained that that particular truck was top of the line - like we didn’t fit the mould. Was awkward and condescending. We walked into the show room and told him to forget it. We drove to the next Ford dealer. We were looking to buy a 68k truck. Big mistake.... HUGE (yes it’s a Pretty Woman reference)
EDIT - (same day) we just bought a truck from Carleton Place Ford. Fantastic experience.
Absolutely the best vehicle purchasing experience I have ever had. Customer Service is absolutely amazing. I was shown all around and my salesperson, Andrew Waung, took a lot of time to show me all of the features of my new truck. After all was done I was asked if I wanted a sandwich and Andrew brought me to the complimentary bistro, where I got a steak panini! I was very impressed with everyone I talked to at Kanata Ford and I will continue to recommend Kanata Ford, and salesperson Andrew Waung to everyone. Great job!!!
I bought a ford f350 18months ago for kanata ford, awesome truck. Now looking to upgrade to a f450, do you think anyone would call me back NOT. Left 3 message on different people's line that I was transferred to. Junk absolutely Junk business
It was time to put myself back into a truck. Had shopped around to find the right fit for me and ended up going back to Kanata Ford. Dealt with Chris Tranmer who worked with me at my pace to get to the deal and truck I wanted. Buying a new truck during the pandemic certainly brought out extra challenges, but patience and Chris' friendly, helpful attitude brought it to a successful conclusion. The financing and delivery were smooth capping off a very pleasant experience.
Spoke with 3 salesmen over 2 days. Gave the same truck specs 3 times. Refused to talk price. Refused to show inventory. Zero transparency. Waste of time. Needed a shower after.. Avoid.
With new work from home changes we no longer needed two vehicles. Jeff and Travis were great to deal with and helped us trade in both cars to get the F150 that fit our family. We are very happy with our decision to shop at Kanata Ford.
Ford builds good suvs lol, and they burn really good lol
While car shopping, my best experience (by far!) was at Kanata Ford. Chris was incredibly helpful, fast, knowledgeable, and no-nonsense.
Great place to purchase the a vehicle. Sales team answered all my questions. Financing was a very quick and pleasant process.
Thank you to all the staff for getting the vehicle I wanted.
If I could leave zero stars I would. I dropped my car off at open Friday morning. At end of day they said they needed to keep it over the weekend. I forgot something in my car and went over Sunday to get it and found my car UNLOCKED in their yard. My glove box was opened as well. A week later I realized a pair of prescription sunglasses were missing and when I inquired, I was told nothing turned up. They said it wasn’t their responsibility if something got stolen from my car that THEY left unlocked. Never going back.
Wanted to replace my Ford Ranger with a new one. Dealt with Mike Preston in sales and he was really well informed and very easy going without all the sales pitches and pressure to buy. It was a great experience and would recommend you see Mike if interested in a new vehicle.
Super friendly hardworking staff Nicky Jeff and Mike went above and beyond to put my wife and I in the perfect vehicle Thank you
Purchased a new truck from Andrew Waung a few weeks back. He called me not long after to see if there was any questions I had after owning the truck for a bit. Ended up with a flat tire this past week and he got me in within an hour and service patched it up quick for me. Even offered a loaner set of wheels while they were fixing mine. Great service from purchase to maintenance.
This is the best Ford location I have dealt with. The people are very friendly and helpful. They also have a little cafe that offers sandwiches, soups, and hot/cold beverages while you wait for your car, etc - all free.
(I had previously given this location 5 stars with my above comment.)
Update: I have been trying to get a hold of the service department since last Friday, it’s now Thursday. Last Friday I called, and they were too busy to answer, so the reception area took my name and number and said someone would call me back. By Tuesday I still hadn’t heard anything, so I called back. Same thing, they were too busy, so reception took my name and number and said she would ask them to call me back. I told her about how I was still waiting on the call from Friday, so she assured me they would call me back this time. It’s now Thursday and I still haven’t heard from them; I guess I’ll be taking my business elsewhere.
Purchased my car here, service is great until you complete your purchase and they disappear. Super disappointment. There is no follow up on issues and emails to management go unanswered - I've sent over 5. I highly recommend staying away from this dealership. Lip service only. Ford deserves better than what is presented at Kanata Ford.
Love the service here. Very clean, and the staff are super friendly. Also like the fact that I can have something to eat and drink while my vehicle is being serviced.
I got some work done on my ford car, they were prompt and polite and they even made me lunch at the cafe. Very enjoyable experience.
The best selection of trucks hands down. The front lot is stocked with some jacked beauties. Back lot is stocked with a plethora of options and some great deals. This dealership is competitive. Stop in.
When you shop at Kanata Ford you can have a free breakfast or lunch at their in store cafe! Nicky Morin, Business manager, is the best! Great service, so friendly!
Friendly service and walked me threw all the steps.
Being a lady and not knowing all the car lingo; they explained everything in detail for me to understand.
Awesome communication and care was apparent through out the entire process. Thank you specifically to Mike Preston and Nicky Morin!
ZERO customer service! We purchased an F350 used back in the summer. After purchase we discovered lots if typical maintenace stuff that they said they would do, did not get done. Now we have a 4x4 issue. My husband has been calling and emailing numerous times. No one will return his call or emails. Awful service. Never again. They made the sale and thats apparently all they care about!
Never again. they tried to sell me used car in highest price in Canada. I check it after on the autotraider and the price which they offered me was 7000 above average market price. So - NEVER AGAIN.
Lindsay Love was excellent to help us find a new vehicle. We never felt pressure to buy, he let us test drive several different vehicles, he never rushed us into anything. We returned two
days later to be greeted by him again and was helpful in getting a great deal on my Ruby red ford explorer. Thanks Lindsay!!
Lyndsay Love is da man. Great to deal with, very knowledgeable and helpful throughout the process, great personality, and a very likeable guy, for a car salesman that is. :-) . Went above and beyond, and would recommend him as a sales person to deal with to anyone, and just did to my sister in-law and her husband who are looking for a new truck as well. Thanks Lyndsay, Luanne and I are loving the truck, and you should expect a visit from Tim and Amy. .
Recently bought my 3rd vehicle from Kanata Ford, because of my past dealings with this specific dealership. This time I worked with a very knowledgable Lindsay Love. He answered all of our questions, with no pressure or rush to make a decision. Lovin my new Escape.
We had a great experience buying a new truck with Chris T and the Kanata Ford team. The complimentary cafe service while you're waiting is a step up other dealerships should follow. Happy husband...happy wife 😁
Very bad experiences in their repair shop. Their hourly rates are high and then they even charged me with 2 hours of labor while they didn't even spend 1:15 repairing my car.
Moreover the personnel in the shop hardly takes the time for you for instance to explain what is wrong with the vehicle what the options are and what that means.
Also when you come with an unknown issue you have to sign a work order stating that you will pay at least one hour of labor even though it doesn't take 1 hour to figure out what the issue is.
When I had my oil changed the vehicle started leaking oil because they had not installed the oil filter properly.
Beautiful Dealership, very knowledgeable sales people! Enjoyed are time there discussing options. They have a self serve kitchen with food coffee and a few other goodies, what a wonderful touch. Also televisions to watch if your waiting for a repair or oil change. Really enjoyed our sales person too, had some good laughs. You can tell the customer matters here for sure and I highly recommend Kanata Ford if your looking for new or used car or trucks. Thanks Kanata Ford, awesome staff awesome vehicles and super great prices! Oh, did I mention Beautiful well set up showroom. Cheers!
Had an amazing experience with Chris T and others at Kanata Ford. No pressure sales. Service is great! Cafe is awesome! Everyone is helpful and friendly. Thanks Kanata Ford!
Had a great car buying experience with Chris and Andrew at Kanata Ford. I did my research and they were able to quickly find exactly what I wanted at a competitive price! Great customer service and complimentary refreshments!
Went to 3 dealerships in the Palladium Autopark before heading over to Kanata Ford for the employee pricing event. Travis ended up working with my needs to find the perfect SUV for me - can’t say I got anywhere near as good the service at any of those other 3 dealerships and couldn’t be happier with my 2019 Escape!
Loved how family friendly Kanata Ford and it’s employees were! They truly went above and beyond to get me into a vehicle that met mine and my family’s needs and they made sure I got my vehicle with out inconveniencing our busy schedule! Huge thanks to Chris T. !
Chris Tranmer made purchasing a new vehicle an incredible experience. He laid out all of my options, answered all of my questions, and made the entire process easy and stress free. I was always apprehensive about going to dealerships as I always assumed that they were trying to charge as much as possible, but Chris absolutely changed my mind about Kanata Ford. I couldn't be happier with my new F-150, and I have Chris and the team at Kanata Ford to thank. If you're looking to get into a new vehicle, I would absolutely recommend heading there.
Antonio from Kanata Ford provided an amazing experience for us. He was patient with all our questions. It never felt like he was trying to sell things to us; he worked with our budget and desired features and was able to find us a truck we love. He definitely went above and beyond to make our sales experience enjoyable.
Very nice dealership. Met by a friendly sales associate, Chris. Had a test drive. We were extremely impressed, so may do some business here.
I bought my 2018 Ford Explorer 3 weeks ago and my experience with Chris Tranmer is excellent. When I go to pick up the car, I had no issue. Everything we agree upon were done.
I've bought 3 trucks from these guys so far and always make the whole experience easy. Chris Tranmer always goes above and beyond for me whether its going in to buy a truck or just an oil change or service. highly recommend this place for all your truck needs!
Just brought my truck in for regular service and a recall... I was delighted to see a small cafe and decided to order a BLT and a tea.. went to pay the nice young lady, I think her name was Andrea and she said it was complimentary! Wow! The best BLT ever!
Service is always good.. very friendly and knowledgeable staff. I've since moved an hour away but it's worth the drive :)
Just bought a Ford Escape from Travis. Really an excellent experience. Travis was very patient and helpful. It was the easiest car purchase I've ever made. Mike and the rest of the Kanata Ford team were top-notch as well! Would very much recommend Kanata Ford!
WOW!!! What a great dealership. My salesman Antonio made my whole purchase experience outstanding. This was the easiest and best experience I have ever had purchasing a new truck. I have never seen a dealership with such a huge selection of new trucks. There is certainly nothing in the Kitchener area that even comes close. It was worth the drive to Kanata Ford. Everyone I dealt with was knowledgeable and so friendly. The girls at the Cafe were great and the food and coffee delicious! I highly recommend Kanata Ford!
Friendly service and free lunch
Always happy with my experience at Kanata Ford. I've bought four vehicles there and bring them in for service. Today when I went in for an oil change I found that they've added a cafe with complimentary food and beverages, made to order in front of you - outstanding!
When you go to Kanata Ford you expect the best because you get the best the people they have there are amazing
The most stress free car buying experience! I just picked up my third vehicle from Kanata Ford and once again, I was extremely impressed by the outstanding customer service I have received. Every questions were answered immediately. I am extremely satisfied with my new vehicle. Thank you!
Purchased a new car in 2014 with maintenance plan at this location. Terrible customer service (actually absence of customer service), foolish "Service department" manager. Avoid this place. Bad impression about FORD in general, just by dealing with people from Kanata Ford!!! Was with Myers VW before and was very happy. Never again will buy a car from FORD. These people love you when you come to them to buy and then they start screwing you up!
Worst experience ever! I went in to purchase an Escape. After them evaluating my trade-in and me giving them all details. They made me an offer which was well priced. We made a deal, shook hands, initialed the offer, signed over my ownerships, gave them a $1000 down to secure the Escape and even put the sold sign on my new Escape. Once we get to financing they notice that THEY made an error when entering the numbers and could no longer give me the deal that we all had agreed and signed on too. I now had to pay an extra $12K in order to fix their mistake. I refused, asked for a better deal and all they offered was to give me 500$ more on my trade in! Which is ridiculous and basically just laughing at me. They made me go trough a rollercoaster of emotions and wasted 4 hours of my life!
Kanata Ford is nothing but professional. Look at the number of complaints versus those who still go there. My wife and I are repeat customers and service our vehicles there. Not once have we had an issue. In fact, they go above and beyond to find problems that we describe to ensure that the vehicle is safe.
Having bought my first car from Kanata Ford I have been very impressed by their sales and service team. These guys are very professional and always answer my concerns or questions.