Carol is a wonderful lady in the service department. Friendly and personable staff. The don't deal with 3rd party vehicle protection plans
My car air conditioning (under warranty) has broken down three times in less then 30 days. Eric Campbell Ford takes no responsibility for the warranty work he has tried to do and this maybe part of the reason the dealership has such a low rating with Ford Canada. Eric Campbell advised they do not have loaner vehicles or a shuttle service while vehicles are being repaired which is something customers may need to be aware of.
When challenged about being asked to pay another deductible fr the same repair, which is how this dealership interprets the extended warranty, the dealership did not agree, and Ford Canada intervened. Initially they fixed a gasket, the second time they replaced the compressor. At this point we are on the third repair and Ford Canada has an open case involving this dealership who has been described as uncooperative.
A top rated Ford dealership repaired the vehicle after an emergency trip out of town was required. They determined despite charging for the repair some of the work was not completed by Eric Campbell Ford. That service Dept thought it could have been an error, and contacted Eric Campbell.
Eric Campbell refused to pay the cost or cost share with the other dealership ( they asked for less then $100. in a cost share agreement). This car was purchased with the employee plan, with a long history of buying Ford Motor Vehicles, however of primary concern to Eric Campbell and his Service assistant is that the car was not purchased from them and they seem to think the car warranty and recall work should be done by the dealer that sold the car. Of note despite being told I should take my car else where by this dealership I did make another appointment to get my air conditioning repaired, hoping the first encounters were an issues going on in the dealership I had no knowledge of. People and business can have bad days was my thinking.
As a consumer using this dealership you might want to know there are laws to protect against repair services. The law says that the garage must give a minimum of 90 day warranties or 5,000 km whichever comes first on repair work. During the warranty period, if it is not practical to take the vehicle back to the shop that did the work, you can have your car repaired somewhere else. By law the original place must reimburse for the cost of work or repairs.
A family situation came up and out of courtesy I called Eric Campbell Ford before my appointment date to advise something had come up and I could not keep the appointment.
Given Eric Campbell has refused to share the cost with a top rated Ford dealer who had no involvement but to understand a customer who had to travel for a family situation and agreed to take on the negotiotion with Eric Campbell as a compassionate Ford family member the likely outcome will be litigation. The Ford dealership, and Ford Canada customer care have provided evidence to be used in litigation.
At this time I am about to head to court to get Eric Campbell Ford to reimburse repair money I paid another Ford dealer to complete the repair Eric Campbell Ford charged to complete.
Mr Campbell can explain to the judge how his dealership repaired the vehicle twice then it still needed a third repair, and the part he says was there disappeared. As a result of his shops inadequate repair I had to travel 3.5 hrs, with my 80 year old mother, during a heat wave without air.
I do not know Eric Campbell personally, and I do see positive reviews of his dealership so I am not sure why they struggled three times with a warranty repair on an air conditioner and are uncooperative with a customer, Ford Canada and a top rated Ford dealership. I can understand having trouble repairing the air conditioning, I cant understand if an error was made in the repair, why not just admit it and move on. This is my experience, the facts about this repair are documented by professional Ford employees. Once this case is settled I will be posting the decision.
The entire dealership was quite rude to my mother, with the owner stating "you're not from around here, you should take your business somewhere else"
The service department improperly did a warranty repair on my mother's vehicle AC by not putting enough coolant in, after taking vehicle to another dealership, their service department confirmed the Exeter location made an error causing the AC to fail again. The repair was done after the dealership was called by Ford Canada, regarding a customer service complaint, so have to assume it was done improperly on purpose.
The dealership refuses to pay for their mistake and Ford Canada has become involved, telling the owner he is not giving very good customer service, and has been asked by the new dealership to cover the cost, to which he replied "I don't care, that lady is crazy"
Stay away if you want your car fixed properly, or courteous service.
Great place for service. Clean surroundings. Efficient staff, polite, friendly. Explain what is being done.
Prompt service. Good coffee.
Service a Eric Campbell Ford has always been excellent. Last week was no different. Arrived there at appointed time and was out of there in jig time with mechanic explaining one of the tasks he had a little trouble with.
Like ARNOLD S, I will be back.
Totally a class act dealership. From the time I arrived on the lot... checked out the vehicle, got my trade appraised and negotiated the deal was 45 minutes! Never once did I feel pressured like I have at other dealerships... it was actually a "pleasant" experience, I highly recommend Pamela, Steve and Eric... you won't find a stronger team!
Also, without me asking Steve found me a better interest rate through a bank.... who does that? What does that speak to in terms of customer service? A++
I have been dealing with Campbell's for over 25 years. Always great service. Personable, reliable and I have yet to be disappointed with a vehicle I have purchased. I am REALLY enjoying my Mach-e!
Wonderful experience. Steve, Melody, Pamela and the entire team was excellent to deal with. Friendly knowledgeable staff, beautiful dealership. Very clean, and safe. This is our second purchase from Eric Campbell Ford, and it won't be our last.
We love our new F-150!
Great service, friendly knowledgeable staff...awesome place to buy a vehicle!
My experience with Eric Campbell Ford Lincoln was great! The entire staff was friendly and Marc helped me every step of the way. I had a challenging deal that Marc was able to handle with ease. He truly went above and beyond to make sure my experience was second to none.
Quick oil change. As always great service
Cant wait to see the new Bronco
We are now driving our 3rd new F150 and have had a very good experience which each of the deals we made with Eric Campbell Ford Lincoln. Everything that was agreed upon has been exactly as delivered and we look forward to our next purchase in a couple years.
Greatly appreciate the sales and service departments as they do their best to provide exactly as promised.
We can't ask for more.
Great service from Carol and Eric Campbell and all the staff in the front office, always a warm welcome from the girls upfront and Marc in the sales department.. Great team they have ..
Wow...Outstanding customer service. I had an issue with my car and it was dealt with quickly and efficiently. From the office to the shop, just great service. Thanx to the people at Eric Campbell Ford, we will be back!
Excellent and extremely personable customer service — a very knowledgeable & friendly team of staff at Eric Campbell’s. Steve made the buying process so seamless and comfortable. And I drove away feeling confident and well taken care-of!
I have brought my vehicle into Eric Campbell for service and have always found the staff friendly and very knowledgeable about Ford products. Any issues I had with my vehicle were repaired quickly and always on the first visit.
When it came time to replace my Ford, Eric Campbell is where I went. The sales team is very knowledgeable and was helpful when it came to choosing my next Ford.
I would highly recommend this Ford dealership for any service work or if you are interested in another vehicle.
This is about the 6th lincoln I have bought from Campbell Ford Lincoln. It has always been a pleasure doing business there as they are very professional and customer oriented. In the past, I had dealt with Eric and this time I dealt with Steve. I am happy with my purchase and I would highly recommend if you are looking for a great deal to give them a try.
Eric Campbell‘s team is very courteous quick to find problems and treat their customers exceptionally well for that I thank them
Positive experience, great staff, easy to deal with, o pressure.
Old fashioned service in today's world. The folks at Eric Campbell Ford Lincoln are friendly and genuinely want to help you however they can. At times, communication can be challenging, but all this goes away the moment you walk through their doors. Highly recommend stopping in
I had an amazing experience at Eric Campbell’s. High caliber service from Eric himself. First person I met when arriving. Carol on the service desk cares about her customers & takes the time to be personable & professional. Thank you all at Eric Campbell. You’ve got my business!
Very easy to deal with and found the exact Ford F150 we were looking for ... This is my (4 or 5) lease with Eric Campbell Ford and would never consider going anywhere else. Thanks to Steve and his great team at Eric Campbell Ford Lincoln.
Excellent place to do business. No pressured and everything delivered as promised. Took the time with us so we were satisfied with our purchase.
Great place to buy and have your car serviced - fair prices, quality work and just nice people to deal with. - Thanks
Thank you for your ongoing courteous and friendly service.
Tim & Jenn Allan
Our Family have been purchasing vehicles from Eric and Steve for 45 plus yrs.
They have always put us in the vehicles we pick. They never pressure us in buying something we don't desire, although they do bring to our attention of the deals and incentives on other vehicles similar to what we're buying.
My Ford Ranger experience was no different.
Love the Ford Ranger, very impressed with it. Its turning radius make parking a dream.
Thank you Steve Campbell, it's a beautiful ride
Eric Campbell is a great dealership we have been coming to for 20 + years
They are like family and they treat their customers very well.
Great staff, even better service. Very helpful and respectful sales and financial services. Arrived a loyal Ford customer, left a very satisfied driver of a brand new Ford Escape. I would highly recommend Eric Campbell Lincoln Ford for your next vehicle.
Had both vehicles in last week for warranty work and the people, from management right down to the shop floor, were friendly & totally helpful, as always
Great family run dealership. They appreciate my business and make the business of buying a new vehicle pain less.
I have dealt with Eric's grandson the last 2 times and Marc is a pleasure to work with.
Everything went great. Dan was exceptionally helpful and made for a very smooth experience.
Terrible service. Arrive on time and told it would be an hour before they can start my scheduled service. I live a half hour away which they should notice from my account so not worth driving home. Waited 1 hour and 45 minutes and they still can’t tell when it will be done.
I told them I could not wait any longer and she seemed like it was no big deal wasting 3 hours of my time. Missing some good Customer Service. I would recommend you call your Customers if you are running more than an hour behind.
Service was great and we were looked after quickly as always.
Eric Campbell Ford has been my "dealer of choice"for many years,and will remain so.
Ronald M.Scott
I am extremely pleased to have purchased a 2019 Escape 4WD. The drive is quiet, smooth, and the vehicle handles very well. The interior is luxurious compared to my other vehicles and the interior design of the various features has been well thought out. I have really entered into the 21st century with all these new features. However, it is with the help and patience of Marc Denomme who showed a non-techie person how to use and navigate these features that has made me comfortable with this new technology. I have been buying and servicing my ford vehicles at Eric Campbell Ford Lincoln for more than 25 years and have always been very satisfied with their treatment and service.
I am extremely pleased to have purchased a 2019 Escape 4WD. The drive is quiet, smooth, and the vehicle handles very well. The interior is luxurious compared to my other vehicles and the interior design of the various features has been well thought out. I have really entered into the 21st century with all these new features. However, it is with the help and patience of Marc Denomme who showed a non-techie person how to use and navigate these features that has made me comfortable with this new technology. I have been buying and servicing my ford vehicles at Eric Campbell Ford Lincoln for more than 25 years and have always been very satisfied with their treatment and service.
This was as stress-free and pleasant a car buying experience as we have ever encountered. Marc Denomme and the entire team at Eric Campbell Ford Lincoln were focused on our requirements and concerns. No haggling necessary whether on the value of our trade-in or the discounted purchase price. All in all, an A+ experience.
Many thanks to Matt J and crew at Fix Auto Ottawa Central. After a deer strike our passenger doors sounded like a wind tunnel and leaked. The company we dealt with said that nothing else could be done. Matt took the time to analyze the problem, his crew did excellent work and then Matt tested and re-tested. It's as quiet as its first new day. Very many thanks.
I took my brand new mustang in for its first service. I did my research for the break in period and first service expectations. When I brought the car in I asked the service technician to make sure to put 10 quartz of oil for the 5.0L. The service technician argued with me stating it only takes 8 quartz and until he looked it up after I questioned him he came back stating I'm right and it does take 10 quartz. So this was very concerning for me because if I didnt ask for the 10 quartz it could have been under level. After an hour and a half and $172 dollars later I asked the service manager for a report card on the first service and she looked at me like I was a ghost and said no and only gave me the work order. After I checked my Ford pass app for my service history and 3 weeks later still hasn't appeared on my Ford pass app stating it was serviced. Unfortunately cant trust them with my 60k car and if I were ever to go back I'd want to literally be in the shop due to the lack of knowledge they presented me on my mustang. I would like I follow up call to make this issue known to make sure it doesn't happen to anyone else.
Thank you to Steve Campbell and the team at Eric Campbell Ford Lincoln. Very customer focused, excellent, efficient work. Always willing to go the extra step for complete customer satisfaction.
Courteous service, comfortable waiting room, on time
The sales staff made buying a new car very easy and answered all my questions to make my decisions easier for me. The owner Eric Campbell took personal interest to make sure that my experience was pleasant. I have had the car for two weeks now and have totally loved it.
Been doing business with EC Ford Lincoln for more than 42 years now and have never been unhappy about anything. Tried shopping at alternative dealerships a couple of times because we had relocated to 3 hours away, but it was still much better for vehicle price and service to make the 3 hour drive to stick with EC Ford Lincoln. Thankfully we have moved back to the area so it is more convenient to continue doing business here. Service is always done right the first time and the sales experience is always positive. Can't say enough good about the entire organization.
I picked up my 2018 Ford Edge on March 2/19 at Eric Campbell Ford Lincoln and couldn't be more thrilled. I love, love, love it!! My car is just beautiful! I purchased the car (sight unseen) while I was on vacation.
Everyone I spoke to at the dealership, from Eric to Steve, was so nice and helpful. All the paperwork was ready for me, as arranged by Steve, as I had to travel quite a way to get there. The orientation of my car was very thorough. I haven't remembered it all and am learning bits & pieces every day. I do wish I had picked up a little tube of touch up paint while I was there though, as I have a new stone chip on the front.
I would recommend the dealership to anyone looking to purchase a new vehicle. I couldn't be happier with my new Ford Edge and the dealership.
Thank you all so much! :)
Kathy Squires
I always am very satisfied with the service and polite interaction.
It is always a good experience and very effective customer service.
My vehicle has been trouble free.
Eric Campbell Ford in Exeter is a fantastic company. They are customer oriented in every way. I received the best service, there was no pressure to get a vehicle, but were shown opportunities for different things. My partner and I are very happy with the SUV we got. Great price and very good on fuel. The staff at Ford put our needs first and were accommodating to our schedule. A majority of the interactions were able to take place via text as it was easier for us to do so. This is the kind of company you keep in your family, because you know they are reliable and will treat you with the utmost respect.
Fantastic sales and service department. Treats you like family.
This is my first Lincoln, and I love it. I am still learning how to use all the electronics and gadgetry! The owner, Eric and his grandson, also an Eric, took personal care of us. Both in showing us the choices, explaining all the functions and making us feel like long standing customers! Their knowledge of the vehicles and their amazing customer care has set a new high for me. Thank you guys.
Came in without an appointment. I was acknowledged right away as another person was being helped. Someone else came out took my information. Staff friendly and knowledgeable. Clean organized service area.
Fantastic dealership for service. Friendly, courteous, and proficient!
Sales and support staff and parts are all fantastic!
Even if you don't have a Ford now, take your vehicle there for service and think about them for your next vehicle purchase too.
I have been a customer at other dealerships in larger centres before I moved back to Exeter and Eric Campbell Ford Lincoln rivals and usually exceeds any service level you will find in larger towns!
This is my second purchase at Eric Campbell Ford Lincoln and once again, it was great. We live over 2 1/2 hours away but that does not deter us, on the contrary we enjoy the whole experience. Dan was always there to answer our questions, our concerns. We will continue to deal with them for our future needs!
A caring, respectful and friendly staff!!