No pressure approach and had all info I needed. Good Dealership to buy from.
Hollis Ford price was the lowest by far! I’m very pleased in the way they got back to me.
Great experience very helpful staff and was treated very professionally from start to end Thanks and I recommended Hollis Ford
We bought our vehicle at Hollis because they were the clear best in answering questions, and making sure the buying experience was easy on us. They didn't pressure sales with us, and were very transparent with pricing compared to other dealers. The dealers in the city made no effort to go the extra mile that Justin at Hollis did. My buying experience took about a month to go from first email to purchase, and Justin answered all of our questions, and also gave space for us to make decisions. When work and family life took priority over the car buying process, he reached out just enough to let us know that he was there for when we were ready to proceed and keep going. The final purchase was easy, and no pressure to buy any extras we didn't need. Terry the finance manager took us step by step through the process and allowed us to make all the decisions without pressure. It was probably the best car buying experience we have ever had. We are in the city, but it was worth while to travel up to Hollis for this sale. I will definitely be reaching out to Justin at Hollis for our next purchase, or to recommend to other looking to buy a vehicle.
Sales at Hollis Ford worked to get a fair price and made the experience a good one. Ryan was excellent to deal with.
Although I did not buy a car, I had very good response from the dealership.
They sent all info I requested.
I had my Lincoln Navigator towed there. It stayed there for weeks. It Wasn’t starting. I gave them the vehicle history. After weeks of asking them the status. There was no concrete answer. I even bought a used PCM/ECM for them to test. They never even tried what I told them to begin with. Which was the relay/fuses. The panel on the bottom right side was even open for them to look at. When finally asked them if they checked it. They said no. So I towed it home. I finally spoke to the mechanic who worked on it outside of province and I googled it. I ended up going to Napa auto parts and buying a relay myself. I Changed it, and the truck is now on the road. I spent a nice little chunk of time & money. They definitely could have done a better job. But all good. I did it myself. They did put a new wheel hub assembly in and some overlays. At least they did that. Note to everyone. Educate yourself as much as possible. You would think these mechanics/technicians know what to look for. I am not upset. But disappointed in their lack of troubleshooting.
Good luck everyone.
Update. They reached out and compensated me. Thank you for acknowledging the whole situation. And wanting to make it right.
My partner and I have been dealing with Rick Moir over the past week. Rick is very personable, friendly, and not overbearing. In the end, we ended up ordering a new truck through him and are very happy with our dealings with all of the staff (John - Sales Manager and Terry - Finance Manager).
We would highly recommend working with this dealer for all of your current/future Ford needs. My only disappointment? Having to wait for the new car to be built and delivered!
My wife and I met with Rob McKinnon in sales today to have close look at a new Ranger. He and the other team members that we met all seemed very genuine and easy to talk to. They were very considerate of our time and listened openly to all our questions and comments. We would not hesitate to visit this dealership again.
I went in concerned about a hillside assist light warning and dealt with Jessica. They squeezed me in for an appointment which I was super appreciative for. $420 later to run a test which had nothing to do with my concern. Shame on me, I was going to leave it at that. However Jessica follows up via my personal cell phone through text. I explain I thought I had been taken advantage of (was told labour was $125/hour and only took 2 hours) so I was baffled by the cost and she then proceeds to tell me all the reasons I should be thankful that they helped me? I’m definitely not thankful for being manipulated, harassed or price gouged!
I also witnessed Jessica being disrespectful to her co-worker Mikayla, you could cut that tension with a knife.
I do not recommend Hollis ford in Truro. $400 to read a code. Do not come here unless you want to be taken advantage of.
Worst service dept ever! They have had my work van for almost 3 weeks and still haven't gotten around to working on it yet. They say they're waiting on parts for 3 weeks now supposedly coming from Ontario. They say they will call you back and they never do. Also I get different answers everytime I call. They will never get my business.
Put in multiple requests about a vehicle via their website. Never received a response other than the auto generated email saying we got your message and will contact you during business hours.
Drive down there and couldn't find the vehicle I was looking for. A week later the vehicle was still listed and still no response.
Maybe they are good if you go in, but having to leave messages because I work, zero response.
Put in multiple requests about a vehicle via their website. Never received a response other than the auto generated email saying we got your message and will contact you during business hours.
Drive down there and couldn't find the vehicle I was looking for. A week later the vehicle was still listed and still no response.
Maybe they are good if you go in, but having to leave messages because I work, zero response.
It is so Wonderful to have exceptional customer service from all of the Hollis Ford Team. We have bought 2 F-150 SuperCrew Trucks from Hollis, with the help of Rob. I have just booked regular maintenance for our truck, and the Team from both the Parts and Service department were quick to give me appointments, and pricing.
Glad we leased our Escape because we would have to be brain dead to buy it. In the 3 years we had it, the engine has been replaced, and leaked transmission fluid after plus multiple other issues. Stay tuned for more!
Our 2019 F150 broke down on the highway at a gas station by Truro on a Sunday evening, we were 4 hours from home so ended up in a local motel. Had the trucked towed to Hollis. We were back on the road by 12:30 pm Monday, starter went, they diagnosed, had the part in stock and did the installation. Called us at each stage to let us know how things were progressing. FANTASTIC. Would give 6 stars for that level of service!!!
The aftercare, from them, is horrible, just a warning when you drive off the lot, they forget you were even there.
I suggest you run far away from this dealership.
I would absolutely recommend against using the Hollis Ford Dealership for the purchase or maintenance of your next vehicle. They operate in bad faith, give false information (I suspect on purpose), and won't do the right thing to correct their mistakes.
I had an offer written and communicated to me via email by one of their salesmen Rick. This offer was inclusive of all taxes, fees and transfers. We had agreed on the price and I put a deposit down on the vehicle ($500) because it was in transit to the dealership. Over the course of the next two months, I communicated with Rick via email and he called me Friday to let me know the car was in. I came to get it on Tuesday and by this time the car had magically increased in price by $3,000.00. I drove 4 hours roundtrip to pick this vehicle up and at no point was I ever told that the price was changed or that there was even a possibility that it could change (despite there being ample opportunity to communicate as much).
They refused to honour the original price that was clearly communicated by email and offered only to bridge the gap by $1k (after I fought with them to do it). We've got lots of family in Truro and will be telling them to warn folks about doing business with this dealership - that has no problem operating and doing business in bad faith. The money, while plenty enough to care about, was not worth cancelling on the car we waited months for and I believe they used that as leverage to take advantage of me.
DO NOT BUY A CAR FROM THIS LOCATION!
I brought my vehicle in and was told my entire front suspension needed replaced, and was quoted $3,500. Took it to Moores for a second opinion? $260 for some link kits to tighten things up. I'm glad I trusted my gut that they were trying to rip me off. This isn't the first time I've had an experience like this here but it will be the last!!
Terrible after sale service.
First, for me to write a review on google, this had to be one of my most frustrating experience received because it is not my type to go and spread bad experience but with this circumstance I had to share my situation to prevent others to experience the same.
My Ford 2020 had some repairs that was not under warranty, which cost me 4500$ to fixed. After the truck was "repaired" I drove 600km and I had to tow my truck to another dealership. They noticed that the repaired was poorly done and caused additional damages to other part and had to redo the whole job + other repairs. They installed the wrong parts and the director of service denied it until I had the other dealership to contact him to provide evidence.
I have contacted 6 times the dealership, left 2 voicemail and 4 notes at the front desk for the GM to call me which never happened.
My truck is still in the shop after 6 weeks because of their mistake and still, I have not received 1$ in credit for their mistake. Imagine paying full price for a repair to get your truck worst and losing your truck for more than 1 month and having no feedback. Obviously, my monthly payment will be paid for a truck that I can’t use and I am losing revenue (since this truck is meant to be on the road to generate profite for our company) because of their mistake, but hey that’s not their problem or their fault right?
I guarantee you that spending an extra 400$ to tow your truck to another dealership is going to save you a lot of money.
**We have over 10 Ford F350 and F450 in our company and went to many different Ford dealership for repairs and maintenance across the country because of work and this was the worst costumer service received from Director/GM**
Thank you,
Terrible after sale service.
First, for me to write a review on google, this had to be one of my most frustrating experience received because it is not my type to go and spread bad experience but with this circumstance I had to share my situation to prevent others to experience the same.
My Ford 2020 had some repairs that was not under warranty, which cost me 4500$ to fixed. After the truck was "repaired" I drove 600km and I had to tow my truck to another dealership. They noticed that the repaired was poorly done and caused additional damages to other part and had to redo the whole job + other repairs. They installed the wrong parts and the director of service denied it until I had the other dealership to contact him to provide evidence.
I have contacted 6 times the dealership, left 2 voicemail and 4 notes at the front desk for the GM to call me which never happened.
My truck is still in the shop after 6 weeks because of their mistake and still, I have not received 1$ in credit for their mistake. Imagine paying full price for a repair to get your truck worst and losing your truck for more than 1 month and having no feedback. Obviously, my monthly payment will be paid for a truck that I can’t use and I am losing revenue (since this truck is meant to be on the road to generate profite for our company) because of their mistake, but hey that’s not their problem or their fault right?
I guarantee you that spending an extra 400$ to tow your truck to another dealership is going to save you a lot of money.
**We have over 10 Ford F350 and F450 in our company and went to many different Ford dealership for repairs and maintenance across the country because of work and this was the worst costumer service received from Director/GM**
Thank you,
I started out writing a good review until I got almost ripped off. I took my vehicle in for an issue I was having with the steering they told me that I need it a lower steering rod or column 13 or 1400 later with the quote. I took it over to a mechanic he sprayed Rush check all over it and it's working fine. Hollis still charged me $73 and shop fees which all they had to do was spray it but of course they didn't vehicle is working fine and quite happy to go to another mechanic now. The girls at the service counter are fantastic very friendly and I do not blame them one bit. Maybe the mechanics need more training.
Your better off driving to halifax or Highland Ford because the service department is a bunch of grease bags that will try anything to get your money. Don’t waste your time and money going to this dealership it’s the worst I’ve dealt with.
Amazing staff and ownership. Can't do enough for you. Very kind and caring business.
I have always had a good experience with my vehicle being serviced and the staff always friendly and great to deal with!
Good customer service. Nice place to shop. Highly recommended.
Great, friendly staff and wonderful service. Answered all of my questions and gave me time to shop
We recently purchased two vehicles from Hollis Ford. Both times the service was fantastic. Courtney was very responsive, helpful and kind. She went above and beyond to accommodate us and made the whole experience stress free and enjoyable. Plus we love our cars. Thank you Courtney!
My dream car has always been a Ford Mustang Convertible. The salesman was friendly, knowledgeable and went over and above to finding specific features on the one I was interested in. Pricing with bonus offers and financing makes it appealing. I found my experience shopping for a vehicle was definitely 2 thumbs up!
My dream car has always been a Ford Mustang Convertible. The salesman was friendly, knowledgeable and went over and above to finding specific features on the one I was interested in. Pricing with bonus offers and financing makes it appealing. I found my experience shopping for a vehicle was definitely 2 thumbs up!
The best service I ever had . Garnet sold me a vehicle and is the best car salesman I met. If I could give 10 star I would.
Horrible. No call backs or follow-up after inquiring about trading in our escape. ( by the way, if your ford vehicle has 140,000kms on it, it is considered wothless). I was 1/2hr late this morning for an appointment this morning. Travelled 1/2 hr to truro and had someone follow me to pick me up. Was told i had to reschedule for next week. I wont be back. If i could pick no stars for this review, i would.
Friendly, polite staff and reasonably priced service
Friendly, helpful staff. Very welcoming dealership.
Thanks Garnet! Best salesman in Canada I'd say.
Friendly & courteous plus I got my truck back from servicing earlier than expected.
They did some warranty work for me...quick and painless
Absolutely phenomenal experience at the Ford service department. Spectacular staff. Spectacular manager, I did not purchase my car from their dealership but when I walked through those doors with my car being unhooked off a tow truck I felt welcomed. Rachel did, and is doing a fantastic job, I can be a picky customer and I like updates more then the next fellow, but Rachel was expedient on the job. Gary and his mechanical crew did and is doing a terrific job. I'm just a kid getting my life started and I was met with empathy when Gary knew I been dealt a bad hand and he did everything in his power to help me andi could not have asked for a better service. Thank you all at Hollis ford. I will be back soon.
(Ps the reception lady at the front desk never lets the phone ring twice lol)
Bought a 2019 f-150 that Ford put a lift kit and after market rims/tires on, I had some issues with the tires but Hollis ford put new tires on it fixed any issues and did an oil change on the truck at no charge, the sales person and Ryan the sales manager both were awesome the new service manager is by far the best at his job , all the ladies at the service desk have always been awesome!! Thank you for fixing the problem!!
Only great things to say about Courtney Mellish at Hollis Ford. She was very knowledgeable in the vehicle we purchased, willing to listen to our needs, and incredibly patient as we sorted out the details. Thanks for the great service!
Went for a service, was a few minutes late. Waited half an hour for my vehicle to go in. Would have been nice to be told they gave someone else my spot I would have expected the wait. So quiet in there, no enthusiasm and no one trying to make a sale.
Service was great. Got me out of a jam when I was on vacation. Rachel from service was very helpful as was Courtney in Sales. Everyone at dealership were very helpful and friendly besides one older salesman that blew off a question I had. Great place to deal with.
Rachel and the team are fantastic - I drive all from Fall River for their quality care and customer service!
Before going to Hollis, I would cringe taking my truck in for maintenance. I would get a bill of 4 figures and then something else would go wrong. Not at Hollis. They fix what needs fixing. They do it right. My truck feels like new again. Highly recommended - you have a place you can trust and get the job done right!
Tried for 1 month to get warranty work completed without explanation. Went to another Ford dealer and got excellent service. This has happened twice now.
Took my truck in right away. Issue resolved with ease. Love this team!!
Honestly, the best shopping experience I've ever had and I've had about 10 vehicles from dealers. Not sure what service is like yet but I know if Sonny, Ryan or John are working then you get a fair price and extrodinary help with what your goals are in a vehicle. I watch the numbers closely and have been to enough to know when someone pulls the wool over your eyes and not once did that happen. Great staff. Make sure to pay attention to Sonny, you might just learn a few things.
I enjoyed my experience with the employees at Hollis Ford. I love my new Mustang very much probably the most awesome car I've ever had. Hollis Ford gave me a great deal on my new Mustang, I enjoyed an awesome Drive from Nova Scotia to Red Deer Alberta.
I visited Hollis Ford in Truro, NS in October, looking for a vehicle that would be better suited to me. I was presented with the 2016 Ford Fusion SE AWD. The sales professional counseled me on the many convenience features of the vehicle, as well as the many benefits of ownership. My current vehicle at the time was a Ford And I was already aware of the great professional service offered in the maintenance shop, so choosing to own this brand as my next vehicle was an easy one.
At Hollis I received a positive and personal sales experience, as well as being taken care of better on the financing and vehicle warranty/maintenance side of vehicle ownership. That is the Hollis difference, the good value of their service and attention to detail in taking care of their customers, from the moment one walks through the door. Thank you to the team at Hollis Ford. Their competent and professional team made my vehicle buying experience a pleasant one; knowing I'm better taken care of now than before I walked through their door.
Our old Ford van was really showing its age and becoming unreliable so we initially went to hatheway ford in amherst yesterday where we recieved discustingly poor service when searching for options for our new family member the sales guy was great initialy but when it came to finance we felt pressured to make an instantanious decision to either buy now or not at all we knew what we wanted and we were more than welcome to take it from them but were not even allowed the weekend to make a decision and verify our insurance costs for the new vehicle My Friend Rob Maclellan has been a sales consultant at Hollis for 3 years now so i called and asked him to check on a few things for me and was told the truth about what was and what was not possible when buying a car Rob maclellan gave us the facts told us to take as long as we needed and he would be there when we were ready today we walked in the door of Hollis with our van on its last breath we were greeted like true family even before i saw rob maclellan i had a sunny smile shone at me by the lovely lady at the desk we met with rob and went over our new truck capabilities and then to the finance guy and let me tell you i felt at home every step of the way the staff of hollis ford took me and my wife and child into their arms as if we always belonged there rob explained every single detail about our purchase and left me at the end with no questions to hatheway we were just dollar signs in the door to the team at Hollis we were part of the Ford family everyone we dealt with treated us like we just got back home from a long trip highly recomend Hollis Ford Truro and Rob Maclellan as your sales guy but anyone else there will also take the time to treat you right they mean what their slogan says WHY GO ANYWHERE ELSE??
I had taken my Ford Fusion in to have new tires installed and an alignment done. Less than three months my back tires were completely bald with the belt showing. Went back in and the service manager couldn't figure out how it happened. They checked the alignment said it was good and made me pay for road hazard to replace the tires. Within another month the back tires were bald again. They weren't going to do anything again. Went to another tire dealer in Truro and the alignment was out by miles. The other tire store fixed it and a day later Hollis reluctantly refunded my money for the tires. VERY POOR CUSTOMER SERVICE IN THE SERVICE DEPARTMENT BY THE DEPARTMENT MANANGER.
This is the worst dealership I have ever gone too! For starters on one occasion my girlfriend took my car in for a oil change and when she got the car back she drove about 5 Kms then realized the oil light was on then pulled over and check the oil and it was empty! When my girlfriend called up the dealer ship they were very rude with her saying the car had oil then when they realized they did not put oil in the car a mechanic drive to site to put oil in my car then went on to tell my girlfriend the motor would be fine running that distance without oil and they refused to do anything for me so now I have a brand new car with a motor ready to go. On a another occasion at this dealer ship it took them 4 appointments and over 11 hours in total to replace my brake light which on the third trip they ended up smashing my tail light. Then for my inconvidence they offered me a free detailing when I picked up my car from being detailed they damaged the skirt on the car and the paint when I showed them what they did they said that they didn't do it even though I had pictures of the car before I took it there because of all my other bad experiences and to this day they refuse to do anything about my motor or the skirting on my car or the paint that they ruined! So I plead to anyone that reads this please do not take your car to this dealership if you do you will regret it!!!! Everything will seem great until they start damaging your car and will take no responsibility at all and leave you with a expensive piece of junk!
Our purchase took a couple of months due to having to special order the vehicle we needed however the process was smooth throughout thanks to Rick Moir and Ryan Senior. Our new truck performed very well on our first trip with our 5th wheel so good choice made i think.
The real test of a dealership comes after the purchase of a vehicle so here's hoping they can live up to the high standards the set throughout the sales process.
So far so good!
My last service appointment was scheduled about the time of Victoria Day. I chose the e-mail method to do so. I never heard back. I called and left a voice message that Friday and still never heard back. I called Tuesday and I was informed to appear at 3pm. I left a complaint to be forwarded to the Service Manager, but it was ignored to my knowledge. I also had to deal with a new worker behind the desk who was still learning. It seems the job stress working there is quite high as the workload seems overwhelming. I'm becoming increasing less happy with Hollis Ford. This is a reply to an email thanking me for my "recent visit" which was over a month ago. Try keep up.
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Hollis Ford is also a U-haul rental location. We rented a trailer from them this weekend and It was a pleasure to deal with Larry. We will be returning any time we need a U-Haul rental.