friendly helpful people. Jody Collins did an outstanding job and worked hard to get me into the vehicle i needed / wanted. Tank you for a job well done.
Weren't very helpful....as soon as i mentioned i wanted a second chance credit....they were not interested in helping....i guess nothing beats good credit
Impeccable service! My Transit broke down and I am from out of province. Told us when the part would be in and had it installed moments later! Mary is a women of her word, a pleasure to meet her! 100% recommended for the honesty alone, let alone the quick service!
Came in due to a ticking sound coming out of my engine. They charged me 80 dollars to tell me I needed an engine cover which my car does not come or have the option to install one. 3 months later I have an engine light come on and bring in to Sussex because I refuse to go to Saint John. The ticking was a valve.
In these wonderfully complex times we are living through, we recently received delivery of a custom order of another new Ford vehicle for us from the Downey Team, thanks to everyone for your great work and looking forward to the years ahead of excellent service for all of our current vehicle needs !
Such a great experience on the purchase of our new car, all the staff were so nice and so helpful, Kevin and Paul especially - anyone looking for a new car - this is the place to go!
The customer service was amazing! I was kept informed on every step of the ordering process of my 2022 Bronco. When I picked it up everyone was pleasant and very knowledgeable
Thank you Downey Ford Saint John!!!
My Car Dealership of Choice is and has been St. Stephen Ford in NB.
Particularly in their brand new Showroom and Maintenance And Repair Facilities it is pleasureable to linger for a while. Staff is knowledgable, helpful and friendly, there is an upbeat mood around true to the Inspirational Messages that hang on the walls in the Seating Area. Who wouldn’t want to buy or get their vehicle serviced here?
Reneged on a deal over a few hundred dollars and totally changed the version of what was agreed upon. I guess probably because I decided to not buy any additional warranties and get financing elsewhere. Without those freebies it wasn't good enough for them. Seems to me like money matters more than professional integrity and customer service.
Terrible service, you can never get anyone to speak to you when you call. It just keeps repeating to leave a voice message
Run away as fast as you can. Took our vehicle in to change four tires (snow tires) already on rims and delivered to them and an oil change. Arrived for 8 am appointment at 750am and told 45 min. TWO hours later and after asking a several times where our truck is finally at 10 am truck is done. Not to mention customer lounge was freezing cold had to wear gloves winter coat and hat to stay warm. You don’t know what heat is?? Over all very unsatisfactory service top to bottom and would never return. Place is disorganized and quite honestly not customer focused. The worst Ford dealership I have ever been to and we buy nothing but Ford for over 30 years now. The Worst!!!!
Great service. Was in for ABS sensor replacement. All is well
The customer service is amazing. I got want I wanted and I am very happy with my purchase. 100% recommend coming here.
Very nice people....a big thank you to Paul..Kevin...all the reception.....THANK YOU
Always friendly, especially Judy Green,when I go in for my oil changes. Sales always say hi and never pushy.
I can't say enough about how well I was treated at Downey Ford in St. John. In particular, Leanne, who has gone above and beyond to help me get the right vehicle for the best price. She is a great asset to the dealership, and because of her, I will definitely be going back when it comes time for our next purchase.
UPDATE June 4th, 2021
If I could give an additional 5 stars I would! We purchased another vehicle from Leanne and we were treated extremely well just as before. A short while after we bought the second vehicle, we had an issue (this was nothing to do with Downey Ford) and I reached out to them for advice. Rob O'Connor not only replied, but actually helped me out with the situation. This was above and beyond because it was not their fault. I will continue to recommend Downey Ford Saint John because I have never had a better experience purchasing a vehicle than I have had there.
Purchased a used vehicle and can't say enough about how well I was treated. Keiver and Scott went above and beyond to make everything work, no sales pressure, pleasure to do business. Highly recommend these gentlemen
Came in for a recall, had a great experience all around.
I recently decided to see what I could do about my over priced payments on my truck (from Ontario) and went in to see if Downeys could help me. I sat and talked to Scott Melanson who immediately said they could get me into a brand new truck and save me money. They did everything they said and more!! They are a pleasure to deal with and as an owner of 5 prior Fords I will always be back to see them in future purchases and obviously for service on my New Truck!!Thank you to everyone at Downey Fords you gave me a big smile on my face at a time when positives are hard to come by! (Covid)
Get back to you they overturned for used vehicles they simply put a price in vehicle until it's checked out so if somebody buys it they're making profits what a horrible place to visit
Great service and great knowledge of your mustang
Bought a pickup here through Heather. Really happy with the service.
Bought 2 vehicles in 2020 from Heather... Excellent service both times.
Service department has been excellent with all services needed.
Need a vehicle?
Ask for Heather😊
Just wanted to take a minute and thank Leanne Roman and everyone else who played a part in getting my 84 year old mother into a brand new velocity blue Ford F-150. Couldn’t be more pleased with the service we received, Leanne went above and beyond to make this happen.
On behalf of my mother and the rest of our family thank you Downey Ford Saint John for making this a pleasurable experience!!
i go here for parts not as often as I used too but it's still my go to great prices and the staff goes the extra mile to help you out recommended!
Efforts in the sales was good but could have been better on the business side..
The reception was great. I had quite a memorable customer's experience here.
I had a very tough start to my vacation blowing out two tires, I called Downey's and the next available appointment wasn't till Thursday at 9:30am. I had my car towed there and Jared texted me yesterday to tell me that my tires were on order and then just got a message this afternoon saying my car was done!!! So happy for the team at Downey's!!! Had my car ready to go before my appointment! Thank you guys! Thanks Jared for getting the job done!
If I could give 0 stars then I would give it. It was one of the worst experience I ever had in my life with any dealership.I firstly booked the works package with ford which includes oil ,filter change and full service along with the pre-inspection report so I handed over my car at service department to complete that and when I went back to collect my car then the service advisor gave me a feedback for pre inspection and she mentioned that my car is all good and it doesn’t really require anything to clear the MVI then I thought about booking the full MVI inspection same time same day instead of coming back any other day so I left my car and went to mall to spend the 1hr time given by service advisor to me then guess what happened; they called me about 50mins later and started giving me excuses that my car need a exhaust pipe replaced And when I asked the lady that she told me earlier that during pre-inspection they couldn’t find anything wrong in my car which could affect my MVI and my car should clear the MVI without any worries then she don't have any answer about my questions seems like when I left my vehicle their for mvi then she later thought to give me a surprise and charge me some extra money then she called me around an hour later and gave me a huge bill which includes 2hours of labour charges i.e $109+$109/hr plus tax plus mvi inspection charges And part charges.I am totally unhappy with that experience but I had no no choice at that stage as I was stuck with the workshop with the lying staff so I had to get it done. What I expect is Atleast they should have set the correct expectations with customer ; she first told me after the works package and pre-inspection completion that every thing In my car is fine and my car will clear MVI without any issues and then later she changed her words which is highly unprofessional .I paid $100 something for works package and preinspection plus she made another bill around $400 which is ridiculous.But anyways it was not just a finish yet and guess what happens next it was not end of my bad experience and it was just a start as when I took my car back and went home then I saw little chip crack on my windshield which was not there before and also my car key was not going easily into the ignition lock which was not the case earlier.So I thought it could be just my key which need to be replaced so I tried another key but it was still the same.So I thought to go to ford store again to report it to them then the ford guy came and checked and totally refused and said he cannot do anything and refused to take any responsibility of my windshield little chip crack and ignition cylinder lock issue and refused to repair it and ask for more money to get the inspection for ignition cylinder lock.
My major question is how come my car clear the MVI by ford if my ignition lock had issue and my windshield has crack??Definitely those things were fine before and my windshield had no chip crack earlier and my ignition lock was totally fine before arriving to ford store.
My humble request to someone higher to sort out my issue asap and get my ignition lock fixed and chip crack on my windshield which was not there before.
I don't wanna pay a single dollar to ford for something which was not there before.
Appreciated if someone can sort this out for me asap.
We have been with Ford for 10 years or more. They have been so good to us. Good customer service.
Iv'e bought a lot of cars over years and had the best experience at Downey ford. My sales person Kevin Smith went above and beyond helping me find my truck. trim level and color . He found the truck in Sussex and drove up and got it and brought it to my house in less than 2 hours for me to test drive..I highly recommend Kevin . I'm loving my new truck.
Excellent, friendly, helpful sales people. We spotted a car on their website that we were very interested in. Same day we called to say we were on the way to see it (we live quite a way outside of St. John). When we got there, Kevin in Sales had the car ready for a test drive for us. Loved the car so went ahead with the purchase. We then found out just how friendly and helpful the sales manager is. After just a short, SIMPLE, negotiation over price, we were able to do the deal. NO HAGGLING. Just a SIMPLE negotiation. It was a breath of fresh air compared to an experience we had with a different dealer the day before in Moncton (they tried to confuse and make it complicated to try to get a lot more money out of us). Since then we have been enjoying a great car. No problems. And Kevin called us a couple of weeks after we drove away, to make sure we were happy. Highly recommend this dealership. Great experience. Thank you.
I bought a new vehicle from Downey last month and I couldn't be happier with the service I received. I had been looking for a vehicle for months- new and used, dealer and private- and had zero success. Not only was I not finding the right vehicle but I was turned off by a lot of the salespeople I encountered at other dealerships. I ended up going into Downey to look at some trucks and met with sales associate Kevin Smith. He helped me find the right truck for me- and get the deal that I wanted on it. When I dealt with him, it was clear he was working for me, and not just trying to push vehicles out the door. Everything I wanted, he made it happen. Based solely on my experience dealing with Kevin (and the rest of the staff I met at Downey), I can say that my next vehicle will most likely be a Ford and I'll definitely be calling Kevin when its time to start shopping for it. I can't recommend him- and Downey Ford enough.
Best Dealership I have ever dealt with. Best Customer Service I have ever seen. They go above and beyond for their customers. I had Mike Manuel as my Sales guy and he is AMAZING!! Paul in Finance is great to deal with. I will be back for sure and have them as my dealership.
Plus they have a slushy machine in the waiting room 😄
I had a great experience at Downey Ford. I'd like to thank Mike Manuel and Sienna Potter for making the trade in seamless for me. Very happy with the Tundra!
Had the best experience! I was worried about buying a used car but Shane Bizeau found me the perfect Ford Escape and made everything easy. Will definitely recommend your dealership. Thank you Shane.
Had the best experience! I was worried about buying a used car but Shane Bizeau found me the perfect Ford Escape and made everything easy. Will definitely recommend your dealership. Thank you Shane.
Very happy with the deal and service I received from Mike Manuel, highly recommend.
I find the staff ok. But I also here that others have went in to buy a truck and thay treat them bad just depends on how you git
Bought a truck a few weeks before employee pricing kicked in at end June. Thought this only happened in Nov. I got a $6250 discount before this but employee pricing brought my truck down $13,000. My salesman said nothing to warn me and now they will do nothing for me after the fact so I guess I am a Dodge man now.
Made an appointment and got winter tires changed out. The front desk service rep was very nice. However, something wrong with the planning system. The appointment was at 8:45 am. The vehicle was not driven into the shop until probably 11 am. By the time the tires were changed, half day was gone.
Pretty incredible level of customer retention and customer service. Downey’s really does go the extra mile to make you feel valued and to make sure your needs are met to the fullest. They embody Eastern hospitality.
I've never been a ford girl (still not) my 2013 focus left me stranded Monday night, it was towed to the place of purchase but then sent to Ford late Tuesday as the problem was something that was under a warranty extension, I got a call at 8am Wednesday morning saying they should be able to get it in this morning, I'll admit I was getting a little worried when I checked in at 1 and it hadn't been seen yet, then at 4 and it was just getting in then, but just before 5 I get a call saying it's ready to be picked up (I didn't even expect to get it back today, just wanted to know a time frame so I could make plans for other transportation). Amy was super friendly and I was very grateful to get it back the same day.
I have bought 8 vehicles from the Downey group over the years. I have never had a bad experience, and Downey's in both Saint John and Sussex have been absolutely awesome to deal with. I have always gotten top dollar for my trades, and I always feel appreciated and cared for as a customer. Our most recent purchase was a brand new Fusion from Leanne Roman. The whole buying process was so easy. Leanne was always just a text or call away, they were great at keeping us updated, and we got a great deal on the car. Downey Ford has been extremely good to me over the years as a past employee and a current customer. 5 stars.
I bought my car used at a great price around March in 2017. We found out shortly after about some minor issues concerning the vehicle. We didn't think of calling or contacting them because we live pretty far and they had delivered the vehicle to us across the province when we bought it. We let them know of the problem a long time after the purchase and they were very understanding and quick to help us. I'm very satisfied with my car and their customer service skills.
Fantastic experience! Leanne Roman and the very friendly and easy-going staff made buying so easy. Thanks Leanne!
Couldn't be happier with our new 2017 f150. Our family has been dealing with with Leanne Chisholm-Roman for many years at Downey Ford and she always goes above and beyond to get u a great deal and assures u get the best quality service. Genuinely a people person. So thanks Leanne for the great experience and hope to see u again in the years to come !!!!
My husband Chris and I have been dealing with Leanne at Downey Ford Saint John for 10+ years. Leanne goes above and beyond for us each time we have purchased a new vehicle. We are always happy with the service we have received. Thanks for all you do Leanne!
Have been dealing Leanne Chisholm-Roman since purchasing my 2015 F-150 4x4, stopped in to see her one day and walked out in a new 2016 model. She worked hard to get me deal I couldn't refuse. Leanne works hard to get her customer the best deal possible and is always cheerful greeting you with a smile. Always checks in with you whether in just for service making sure you are looked after and happy with your new vehicle. I recommend her to any that are looking to get into a new or used vehicle.
Leanne Roman was amazing to deal with! Leanne went out of her way to make this an exciting and very easy experience! Leanne helped me the entire way and followed up several times after the sale as well. I would recommend Leanne and the entire Downy’s staff to anyone looking for a vehicle.
Great experience purchasing a new Ford Escape! Staff were wonderful every step of the way.
Best tire prices in the city (taxes, mounting and balancing included. Go see Darren Belding in parts dept.