Whether a minor or major problem, with a friendly greeting the service desk takes down the symptoms and schedules an appointment that suits us. The technicians are thorough, making sure we understand what’s going on. Several times we’ve had to show up unannounced for a quick fix. And if we are waiting in the lounge, staff check on us frequently and make sure we don’t get dehydrated.
Nikki was extremely helpful in answering any questions and did a great follow up. She is one of the best
“It was difficult for other car dealers to finance a vehicle for us since we were new to the country, but Ford/( Ms. Nikki) found every possible way to make it happen. It was more than just a service—they provided the best customer service you could ever imagine. Their after-sales service was also highly satisfying.”
had a small repair and in short notice they fit me in . that's good service with a smile 😃
Great people that treat you like family, by far the best dealer in Flin Flon!
Very disappointing. Took my truck in for service and said it was misfiring. Was told they would check it out and check the spark plugs (as I specifically asked about the plugs). I got a report back with some ambiguous mention of maybe a timing chain problem (stating that there were some timing codes showing), maybe something else and was quoted about $5,000 to replace the timing chain and even then it might not resolve the problem completely. It was then suggested that perhaps I'd be better off to just buy a new truck, and efforts were shifted into getting me to test drive vehicles. I can't speak poorly of the sales people, as they were doing their job and were actually really nice to work with, but the clear effort to get me into a new vehicle from both the service side and the sales side was evident. I took my truck to a guy in Saskatoon who changed out the spark plugs and it is running like new. He said there were no timing codes showing up at all. I am bringing this forward to Ford Canada and am considering litigation. I am very disappointed in this situation and I'm glad I spent a few dollars to get the plugs changed and not the $84,000 they were trying to get me to spend unnecessarily on a new vehicle.
I certainly will never bring a vehicle for service to a dealership again, as there is a clear bias when there is a retail side of the business. We're all human and we all want money, and this is why a dealership service department can never be fully trusted.
I propose that dealerships should never be allowed to offer service beyond warranty work. It would be like your doctor owning the pharmacy next door but your doctor had the ethics of car sales; can you imagine how many inappropriate medications you would be prescribed?!?!
Great service. Good staff
Went in for a tire change over to summer rims and the staff was friendly and helpful.
Lv this place..the people are Awesome
I love my new truck thanks guys
Nothing I’ve brought my truck in for has been fixed. Problems just keep piling up. Keep up the poor service and customer unsatisfaction! Great sales tho.
I am always impressed with the service at Northland ford in The Pas Manitoba! I have purchased 4 trucks from Norman McKenzie! I am very satisfied with my purchase! I will continue to take my business there as long as he is there! He continues to do the best for me! Very friendly, respectful and he sure knows his fords!
Great experience we had! Team is knowledgeable, fast, friendly and patient with my hundred million questions. Am excited to be a new F150 owner!! Thanks for everything!, 😁
Allison Cooper is to be commended for the leadership at this dealership resulting in having staff that are professional and courteous. Ther service department has always been excellent . All in all a very positive experience .
Allison Cooper is to be commended for the leadership at this dealership resulting in having staff that are professional and courteous. Ther service department has always been excellent . All in all a very positive experience .
Great staff - helpful and friendly in a nice welcoming clean environment. Great selection of new Fords and a nice selection of reconditioned used vehicles. Very helpful and professional service and parts staff too!
I find everyone I come in contact with to be helpful and professional. We worked with Mr. Allen Ducharme who was both effecient and personable. I also know this dealership is good at aftercare and you don't feel abandoned after the sale. The service department is as helpful and professional as the front of house. Would highly recommend to anyone.
I find everyone I come in contact with to be helpful and professional. We worked with Mr. Allen Ducharme who was both effecient and personable. I also know this dealership is good at aftercare and you don't feel abandoned after the sale. The service department is as helpful and professional as the front of house. Would highly recommend to anyone.
I had a rattle coming from my moon roof on my 2015 F150 Lariat and the issue was fixed quickly. Thanks to Jack and Trevor for the quick and courteous service. Whatever the problem was it was corrected and my truck is free of rattles. As always the service at Northland Ford is excellent...that's why I keep going back!
I had a terrific experience dealing with the sales associate here but everything fell apart when the sales manager became involved. I put in an offer on a vehicle and waited 2 hours only to hear back that the sales manager was on the phone for two hours selling the vehicle I put an offer in on to another customer for more money. Afterwards when I talked to the sales manager and said I would be leaving a google review of my experience he asked if I was threatening him. Next sales manager told me what goes around comes around and that karma was going to get me. I emailed the General Manager about my experience and what transpired but did not receive a reply or acknowledgement about what had happened. The sales associate experience was amazing but needless to say I will not be coming back and cannot support a company that treats customers like this. In my three years spent working in the automotive industry I’ve come across some very good and very negative experiences, suffice to say I had an experience that was highly unprofessional, very disrespectful, and I would suggest you look elsewhere.
I had a terrific experience dealing with the sales associate here but everything fell apart when the sales manager became involved. I put in an offer on a vehicle and waited 2 hours only to hear back that the sales manager was on the phone for two hours selling the vehicle I put an offer in on to another customer for more money. Afterwards when I talked to the sales manager and said I would be leaving a google review of my experience he asked if I was threatening him. Next sales manager told me what goes around comes around and that karma was going to get me. I emailed the General Manager about my experience and what transpired but did not receive a reply or acknowledgement about what had happened. The sales associate experience was amazing but needless to say I will not be coming back and cannot support a company that treats customers like this. In my three years spent working in the automotive industry I’ve come across some very good and very negative experiences, suffice to say I had an experience that was highly unprofessional, very disrespectful, and I would suggest you look elsewhere.
I had a terrific experience dealing with the sales associate here but everything fell apart when the sales manager became involved. I put in an offer on a vehicle and waited 2 hours only to hear back that the sales manager was on the phone for two hours selling the vehicle I put an offer in on to another customer for more money. Afterwards when I talked to the sales manager and said I would be leaving a google review of my experience he asked if I was threatening him. Next sales manager told me what goes around comes around and that karma was going to get me. I emailed the General Manager about my experience and what transpired but did not receive a reply or acknowledgement about what had happened. The sales associate experience was amazing but needless to say I will not be coming back and cannot support a company that treats customers like this. In my three years spent working in the automotive industry I’ve come across some very good and very negative experiences, suffice to say I had an experience that was highly unprofessional, very disrespectful, and I would suggest you look elsewhere.
The sales team is the best!
Staff at Northland Ford are very friendly and always willing to lend a helping hand even if you did not have an appointment
Awesome customer service. The sales staff goes above and beyond to meet and facilitate needs. After the purchase is what really matters, and the entire staff treats you well. I will certainly buy from here again, and I encourage others to as well.
People who have issue with this dealership should also talk to Allison, the GM upstairs. She is very approachable, and would work with you to bring you solutions.