Worst place to have anything fixed at.
They have no idea what they are doing.
Never to return to this dealership for anything.
I used to be happy with suburban motors until Loyalty Manager Chris Brookes called me into the office. Before I start, I do want to say that I did put in a complaint with the General Sales Manager Rob. He was very kind, sat with me and let me say my piece, and was very apologetic. My original sales agent was lovely. Now, back to Chris. I told him more than once I didn’t want to trade my car, and he told me he’d have other options. I’m told it’ll be about a 20 minutes appointment, so I go there on my lunch break from work. He says that someone needs to appraise my car, and I’ll have to leave it and come back. So, I do. When I come back, I tell him again I’m not interested in trading my car. He tells me I have no other options, but he wanted to help me because I’m close to his kids ages and if I was his child he would want me to make a good choice. Why older men like Chris think it’s okay to parent their customers, I’m not really sure. I hope that’s not in Ford’s training, it’s extremely inappropriate and about time that stops happening. I’m not a child, nor is anyone my age. We are adults now. Anyways, I tell him that I can see the pattern, and that this has happened before. I get a call from a dealership that wants me to trade my car, they call me in, they convince me... so on and so forth.... He obviously didn’t really look at my file because he gets himself confused about who would have been calling me. I tell him some reasons why I’m not happy with Ford specifically, one being I was told I would get oil changes for the first year included. He mocked me, tells me that it’s $79X2, and that’s barely worth it. Now, that’s not the point here though, the point is I was lied to before. The loyalty manager stands up, and promptly kicks me out of his office. He yelled to me “I WILL NOT HAVE SOME 26 YEAR OLD GIRL TELL ME honestly I’m not sure what he said here, something about me being in debt because they sold me a car…? GET OUT OF MY OFFICE. I don’t get up immediately, probably because some stranger that literally asked me to
Just bought a used vehicle off with Brodie. Great service from top to bottom, very transparent and easily accessible for questions even after the sale. Highly recommend purchasing your next vehicle with Brodie!
I recently bought a used 4runner here and Kevin, and Rain gave me a really good deal. They are honest and kind enough. I highly recommend them and this dealership.
I had the pleasure of working with Doug and Andrew to repair my driver’s side door after an accident. I went to multiple body shops for estimates and they had the best pricing! In the end, what I paid was even 5 cents cheaper than the original estimate. Doug gave me a great suggestion to fix a minor scratch on the plastic of my bumper and they provided me with a free loaner vehicle while my car was being repaired. Both gentlemen were kind and professional. As a woman, it was assuring to see they weren’t trying to rip me off by assuming I didn’t know anything. I would highly recommend Suburban Motors, especially Doug and Andrew!
I purchased a used 2018 F150 Lariat on the July 10th weekend, 2020. Great experience with the salesperson Sean Kinsella and the others during these trying times of Covid 19. Sean K., performed above and beyond what was expected from me and my wife Charlene. I would not hesitate to ask for Sean K. assistance in my future dealings with Suburban Motors.
Definitely don’t recommend. Have not had good luck with service at this location. Today went in for a 10:30 appointment and didn’t get in till 12:45. What’s the point of an appointment if ya can’t get in when the appointment is?? Also a few years back brought a commercial f750 to them for repair and service. The truck was bought from this exact dealership. When we showed up they came out and looked at the truck and said it was to big for their shop to work on and I had to go elsewhere to get it serviced. Ya think they would know what size of truck they sold. Have had other dealings with this dealership too and it’s just not worth going there anymore for me at least. Very disappointed.
Definitely don’t recommend. Have not had good luck with service at this location. Today went in for a 10:30 appointment and didn’t get in till 12:45. What’s the point of an appointment if ya can’t get in when the appointment is?? Also a few years back brought a commercial f750 to them for repair and service. The truck was bought from this exact dealership. When we showed up they came out and looked at the truck and said it was to big for their shop to work on and I had to go elsewhere to get it serviced. Ya think they would know what size of truck they sold. Have had other dealings with this dealership too and it’s just not worth going there anymore for me at least. Very disappointed.
I bought a near new 2018 ford F150 using Brodie as the salesman. I had a trade in which usually complicates a deal. Brodie 's first offer was very close to what I wanted so a deal was done quickly. The F150 previous owner was a smoker so he cleaned and detailed the interior again. All in all a 5 star experience which sometimes is not the case with a big dealership.
Excellent service. Matt and Sam were great to deal with, thanks for making this happen. The transaction from start to finish was professional with no pressure. We are very happy with our new truck!
Got a great deal on a 2019 F150 Lariat! The deal was so good travelled from the mainland to the island to pick up our truck. Brodie and Sean made everything go so smooth. From picking us up from the ferry terminal and taking us to the bank! The truck was fully detailed inside and out. If your looking for a Ford or Lincoln made sure to get in touch with the dream team Brodie and Sean!
I’d like to give a big shout out to Suburban Motors and the staff! Rain is quite possibly one of the nicest salesman I’ve ever encountered and goes above and beyond of what’s asked of him. I’ve had plenty of bad experiences and shady encounters with other dealerships but these guys here are honest and truly care for you. Colin is a highly professional manager and will go out of his way to help you out! There was no hint of pressure tactics which was a nice refreshing change. Highly recommend these guys!
I bought my first Ford out of this dealership and being an actual Ford Branded Dealership I was expecting a whole different attitude towards sales, but no, you can expect the very same pushy selling that you would find in the worse used car sales shop. I bough a 2018 F150 with 30k KM, the salesman told the truck had been fully inspected and serviced, and guaranteed me the truck was in perfect conditions, but right in the first day driving I discovered the truck had some important problems going on. Other than that, there were lies and very confused stories told. I gave credit because it's a dealership and the truck being so new, but I regret doing so and would not recommend this place for anyone, or at least, do not trust them, triple check everything they say and take the car to a mechanic before buying. I have been dealing with Coastal Ford in Burnaby to solve the issues, and they have been until this point in time more trustworthy, I will be taking the truck there for the 3rd time to try to fix the issue.
I recently bought a truck from Suburban Motors and dealt with Sean Sterling. Sean was nothing more than a professional from start to finish. He gave me a good trade value for my old vehicle, and made the purchase of my new truck seamless. If you're in the market for a new or used vehicle give him a call, you wont be disappointed. Thank you to everyone at Suburban for your help!
I am specifically writing this review because of how amazing of an experience my Wife and I had. We love cars and while looking at the new Ford Mustangs we were approached by a wonderful salesman Sean Kinsella.
He not only was very friendly and fair, but also a car person himself. He didn't sell us a car on using sale tactics, he sold us on pure car enthusiasm and excitement. I have not seen such
We knew he loves cars while (and this is very true) While driving in a beautiful black V8 Mustang, a Lamborghini Huracan that was also blacked out and all three of us gasped at it. My wife and I love cars, and to see the same level of amazement from Sean was wonderful. I will never forget that moment.
We ultimately left with a 2017 Black Mustang and a fun and wonderful experience. We met quite a few of your team over there and each member brought experience and optimism I have never experienced before.
I have had other experiences with salesman, but Sean's professionalism, great attitude and work ethic has made Suburban Motors stand above any other dealer I have dealt with. If we ever need anything, I will certainly
be looking for Sean again! Great Job guys!
Bought a beautiful truck from Reese at Suburban Motors 2 weeks ago and couldn't be more happy with the experience!! I first came there about 6 weeks ago and hadn't found exactly what I was looking for. Reese was amazing to deal with and went on an absolute mission to find the perfect truck at a great deal based off of all the information requirements I had. After nearly a month of staying in contact and sending me some different options, she found EXACTLY what I was looking for. Dealing with Reese was the best experience I have EVER had buying a vehicle and I would 10/10 recommend her to anyone looking to purchase a new vehicle as she is amazing. Thanks Reese, so happy with my new truck!!
I have and remain both a business and personal customer of Suburban since 1961 when I had a 1950 Ford and needed transmission parts. Since then I have purchased several Ford vehicles and appreciated the service and parts department 1st class and honest reliable customer friendliness and professional service technicians ! I just today had service work performed on my 1997 Ford Explorer Limited which I purchased new from Suburban . I highly recommend Suburban and there many long time staff for their honesty and professionalism ! Thanks Kevin, Spencer, Cori and Stephen. Wonderful Carson Family of dedicated employees. Thank-you ! Allan Watt
Awesome experience. High integrity staff. Tamer, Brodie and Mike went out of their way to make sure I got the truck I wanted at a more than competitive price. I expect to buy here again.
Kevin, Graham, Sam, Charity and everyone else we encountered at Suburban Motors are amazing!
We are a young married couple in our 20s who were in need of a safe and reliable family vehicle for our first baby on the way and had an outstanding experience.
When we arrived we were greeted by Kevin who was efficient yet also took his time helping us find and test drive the car we had in mind. He also helped in the process of getting us the best deal possible!
We returned a few days later and Graham was also such a pleasure to chat with, he is very personable and provided great customer service :)
Sam made the financing process smooth and painless and then when it was time to get the licensing and insurance sorted out Charity was kind and very helpful!
We were so impressed with how quick, easy and positive our experience was.
Thank you all for helping us with such a huge milestone in our lives!
We love our 2019 Ford Escape :)
My son and I stopped into Suburban Motors and happened to be greeted by Matt Maillot. He was super knowledgeable, non pressure and really helpful in guiding us into our new/used Ford f150. The whole team of folks including Justin made it easy. I'm really happy with my experience.
Needed a part for my 03 focus so I dropped in to get a quote. Unfortunately the part I needed was backordered, but Keith at the parts desk was able to give me all the info I needed to get one the same day. He contacted a nearby store to get me a quote and had them set the part aside for me. Really nice to go to a service center that was focused on getting me what I needed and not just closing a sale.
Went to several car lots looking at a few specific makes and models of used vehicle. Sean showed me several options within my price range and was extremely transparent and reasonable. He was friendly and easy to talk to, and was not pushy as I found the sales teams at other lots to be.
I found a vehicle a little over my budget, and the sales team helped make the numbers work so that I could get the car that best fit my needs and lifestyle. I am extremely happy with my choice. The paperwork was quick, and everything was explained to me clearly with no surprises.
The biggest draw was that each sales person was willing to share their personal opinion and preference for each vehicle, and could offer pros and cons of each which was independent of the price. Often I find sales teams will be overly complimentary of every car you are interested in and never offer a truly honest opinion on the car's performance and build quality. I did end up in a Ford, but this was because it was my first choice make and model, not because I felt pushed towards purchasing it over other makes I was looking at.
I would happily recommend them to friends and family (that don't already go here). Any apprehension you have about buying from a dealership is put to rest at Suburban.
My experience with Suburban Motors was amazing. Michael, Calvin,and Sam were great to deal with and went above and beyond to make sure I got the best deal. Very happy thank you so much!
The salesman and finance man were very friendly and knowledgeable and worked hard to get me what I wanted in a vehicle and terms. I’ve also used the service department here for 12 years and they are extremely helpful.
Had a very good experience with Ben purchasing a used F150. He was very knowledgeable on the product and did a great job of guiding me to the appropriate vehicle. He was also very conscientious- so far as to find my trade in and retrieve my cds I had left in the stereo !I would highly recommend Ben to help you find a used or new vehicle.
Suburban motors always has a great selection and very friendly sales and finance people. They worked hard to get us the best possible price. Would buy here again.
Great service - Friendly & very professional. I highly recommend dealing with Sean Kinsella who was the salesperson that I dealt with. He was very knowledgeable but most importantly he did not in any way try to high pressure me into a sale. He went the extra mile to make sure that I got the vehicle that met my needs. His after sale follow ups have been appreciated.
Excellent customer service!! Each aspect of my recent car purchase was easy and efficient! Dealing with Rain was fun and energizing. Each department was clear and thorough. Thank you so much. I love my car!
Best ever service anyone can ever get. Body shop manager Doug rocks. They even clean my car inside out and my car now looks better than when it was brand new. God bless- Jasim
Thanks to Matt and Dave! Very pleasant experience purchasing a used vehicle from this dealership. They gave us a fair evaluation on our trade-in and were professional and courteous during the purchase. The sales team was able to hold the vehicle with a deposit until we had more time to consider our decision. Would recommend.
5 out of 5! With the help of Tyler & Colin we found the perfect vehicle for our family. Tyler's knowledge of the vehicle we were interested in was so helpful. We never felt pressured and trusted him throughout our experience. Colin made sure we got the absolute best price for our families budget and we are so thankful for that. These guys made us such happy customers today! Thank you both!!!
Had good experience with this dealership. Rain is absolutely the best sales I’ve ever met. He provided professional service in helping me choose the the car. He is knowledgeable and proactive.I also met a very nice fanance manager, Colin. He has very kind attitude and high professionalism.
Very special thanks to Rain and Colin who helped me a lot during the process of choosing my car. Everything went smoothly throughout the process and they tried so hard to help me to get a good truck.
Just purchased a new vehicle from Suburban Motors. Much thanks to Chris Brookes for the excellent support, service and information. He was very personable, helpful and was never pressured us. In the end we were very pleased with our whole experience and we strongly recommend the dealership and Chris to anyone who is a serious buyer.
I've bought quite a few new vehicles, and like to think I'm pretty savvy when it comes to car shopping. Just picked up a 2019 F-150 lariat and I'd like to give a big thanks to Chris Brookes and the team at Suburban for putting together what I consider a great deal for me. Very happy, and will definitely continue doing business with these guys in the future. Keep up the great work!
These guys were helpful, knowledgeable and easy to deal with. Didn't feel pressured to buy and they got me into the right vehicle for the right price. Hassle free and great customer service. Check them out!
Rain is the best sales I’ve ever seen. He is really kind and friendly. The most important thing is that he made a great deal for me. I recommend that all the Chinese people who wants to get a Ford car, you can come talk to Rain!
I love the fusion! Wanna say thank you for rain fan ,Justin and the direct manager! You guys are so awesome! If you wanna get a car! Rain and suburban should be your first choice!!!
This is a place your dream will come true!(assuming your dream is having a perfect car) I've been looking for a mustang for a long time and this dealership really helped me to find this amazing car that I can't stop staring at;) My car has a few tiny problems but service team has been looking into it and they're doing their best to fix it. Special thanks to Reese and Colin for their help and just for being so cool and positive!
My fiancee and I recently purchased a 2018 Ford Escape with the help of Michael and Matt. They treated us like royalty. All in all it was a great experience. There was no pressure from them to buy and we are extremely happy with our purchase after nearly 3 weeks.
This is a great little cross over with surprising fuel efficiency. (Better than the sale sticker claimed)
Excellent experience both sales and financing! Peter A. is awesome, and Reese is the BEST saleswoman! Thank you for an easy and smooth purchase. Highly recommend Suburban Motors for your next purchase or lease!
Selling a car is easy, making sure that the customer leaves the dealership happy and calling you a friend is hard, and those guys did a great job doing that.
We hit a few bumps trying to get this car delivered on time but the wait was worth it.
They apologized for a mistake that might be out of their hands, they made it up to me, and the one thing that made me super happy is them inviting me to shawarma after the deal was done😅.
The car is super great, and they made sure I get one of a kind by giving me rims other than the ones that came off with it and also offering a few extra free goodies.
Thanks Matt and Tamer for all the effort you guys put into that deal, and can't wait to have you guys finish the deal for my next car💙
Excellent service and amazing team I bought my second mustang from them last week and they make the process so easy. I would definitely recommend this dealership if you want the best service.
Wow, suburban is the best, such an amazing dealership and unreal staff! Kevin Muloin the Lincoln brand specialist was amazing, the service provided from Kevin was beyond amazing, Kevin explain everything about the vehicle. Took me on a very easy test drive that was very relaxing yet testing out all the features of the vehicle! Thank you Kevin and thank you to the sales manager rob, thank you Calvin in finance you guys are all so great!
I went to Suburban looking for a new SUV and was unsure which brand I was going to go. Kevin Muloin was there to help me out and ultimately guide me in the right direction as to what type of vehicle I was looking for and needing. He has excellent customer service skills and he took the time to listen to what I was wanting out of a vehicle. I never once felt rushed to make a decision. It was a great experience compared to others I have had previously at different dealerships. The service at Suburban Motors is excellent and I would recommend them and Kevin to anyone I know looking for a vehicle. Thanks!
This is the second Vehicle i have purchased from Suburban Ford and on both occasions my expectations have been exceeded. I live in Qualicum Beach and travel down to do business with these guys such is the level of service, Nathan and Chris could not have looked after us better. This was a truly enjoyable car purchasing experience from start to finish. I would have no hesitation in recommending Suburban Ford to anyone. Keep up the good work lads, its working. Kind Regards Michael & Alison
We have bought many vehicles from Suburban Motors and specifically Brandon Story. He provided excellent service and helped us decide on vehicles that met our needs. His friendly and professional manner made him a pleasure to work with. His follow up and attention to detail were first rate. We recommend him and the whole Suburban organization to friends often.
I'm a busy person but as business owner, I thought these folks should be told about customer service. I bought and leased vehicles from Suburban for the past 25 + years. The last F150 I bought privately but thought I should take it to them for service. Well, the work done was good but I was expecting to get a clean trick when picking it up. They used to do that at one time. When I take my Jaguar in for service it is beautifully clean when I pick it up. Their answer when bringing this to their attention... "Same owner, different management" . Great answer.
Recently purchased 2015 mustang. Initial impression good but follow up on a simple thing has met with no adequate response from salesperson. Would not recommend this outlet. Will not deal with them in future and will go back to Glen Oak Ford where I have had very good service over the 6 vehicles I have purchases from them over the past dozen years. I know they are owned by the same owner group but clearly there is something wrong at this outlet!
No Star!!!! Extremely poor customer service for ICBC claims. Disorganized, slow, several back and forth appointment for a small job and at the end very poor quality result. When we said this is not a satisfactory job, he said I thought it should be OK. We said it is not OK please redo the job. He promised to call us back to fix the deficiency but never called. Very disappointed. AVOID!!!
Classic used car sales tactics of the worst kind. Leave you waiting to make you feel invested in the negotiation, change their story. Watch out. They may not disclose all issues with the car. Make sure you have any used vehicle inspected by a independent mechanic and do not trust their own evaluations. Do not under any circumstances sign off on any paperwork letting them off the hook for any car issues that they will try to slip past you. I negotiated on the total price including all fees, then they tried to add all sorts of "fees" once sales passes you over to the paperwork folks. If they try that, or any of the other stuff, just walk away.
Brought my husband's car in for service and it's like a brand new car, a big thank you to the auto mechanic Craig he's great!
give very good service