I have been a customer at Ocean Park Ford for over 20 years and I am generally very satisfied. However, I just reviewed my bill from September 21, 2020 and was greatly dismayed to discover I was charged $4.80 for windshield washer fluid. I don't think I should be charged considering all the other service charges. It should be part of the service. I have my own jug of washer fluid, and I could probably buy a whole jug for less than this top-up fee. That is just an example, it is all those little things that brought the bill up significantly. Furthermore the way the bill is set up makes it harder to check. Why not just have one page of clear charges. The service was done very efficiently and I will go back but I think Ocean Park Ford needs to do some work on all those add-ons that brought my bill up much higher than usual.
Ocean Park Ford salesman CHRIS Pridie is highly recommended by us! His many years of expereience, extremely responsive communication and overall personable (not pushy) sales style was well suited with our personalities! Chris got us into a Ford Ranger Lariat as quickly as we needed with eagerness and professionalism. WE LOVE OUR RANGER and look very forward to all the trips with our 2 🐶🐶 we will conquer for years to come. BEST. EXPERIENCE. EVER. ♡♡T&B&Z&M
Called them up yesterday after spending two months searching for a 2019 Ford Ranger XLT, the salesmen Salim, helped me find one right away. He held it for me till today, when I went in to purchase it. He was extremely helpful with setting up the SYNC 3 on my phone and explaining the functions of the vehicle. Great service overall at Ocean Park Ford; quite friendly and knowledgeable! Highly recommend.
We went in recently to look at a 2020 Mustang GT, We walked out buying it, The awesome experience from our outgoing and no pressure salesman Salim, who answered all our questions we had either by his own knowledge or finding out from another sales associate. The follow up after purchasing our Mustang has been amazing. From Sales to reception to financing to the Sales Manager and seeing and chatting with Sandi today, ( Thanks for ur Help)They are a real Team at Ocean Park Ford. I will definitely be recommending them to family and Friends when looking for a Ford.
Recently my wife and I had the pleasure of purchasing a vehicle from Ocean Park Ford. Being delayed at an appointment, we ended up arriving at the dealership only 15 minutes before closing. Sean Pridie not only kindly and politely shrugged off our apologies, but went out of his way to make us feel relaxed, and welcomed us to take our time while looking at several vehicles, culminating in a test drive. An hour later, we were completely satisfied with a choice of vehicle. A return the next day showed us the same friendly courtesy from Sean, and we were guided quickly and easily through the purchase process, driving off the lot in our new car an hour later. Sean's patience and guidance were wonderful. Ocean Park Ford is a great place to look for vehicles, and to be treated very well by all members of their team. Thank you Sean, for your professionalism and for the very nice way you treat everyone!
Took my car in to get an oil change at 8am and waited 4 hours until I gave up and called. Upon arriving, I was informed that I have a water-pump leak but it was minor. I had absolutely no issues with the coolant before somehow miraculously within 2 days half of my coolant had spilled out. Please save yourself the trouble and try Hallmark or at least Jiffylube.
They are the best! You are in good hands.
My vehicles previous:
Honda
Honda
Toyota
Acura
Subaru
Ford
Ford
(and in future...)
Ford
Ford
Ford
Ford
Ford
Ford
Ford
Ford
Etc.
Samir was a very helpful, very and kind salesman!
It felt like we've known him forever!
I would recommend anyone to Samir and Ocean Park Ford ANYTIME. Everyone was super helpful and very friendly.
Thank you to all the staff that has made me one happy customer 😀
Claudette
2019 Ford Mustang Bullit 😍
My first ever Ford service! Called around a few ford service centres prior to Ocean Park Ford for service quotes and was given a fair amount of up sell that I should also be doing various costly “flushes” in addition to scheduled service.... which really wasn’t required, Ocean Park Ford did not try to up sell so took my car in to them and had a very good experience, definitely be going back there in the future.
I have been to other Ford dealerships for service of my car, but this is the best one I have come across with. The Service Assistant person named John was very understanding and knowledgeable and diagnosed the vehicle and suggested what is required to be fixed. He didn't tried to cross sell like other Ford Services do. The work was very satisfactory and customer service was amazing. They have taken proper care of physical distancing which made us comfortable during our visit. I would definitely recommend my friends and family to visit Ocean Park Ford as staff is very friendly.
Samir is the best car salesperson! He is thorough, weighs pros and cons with you, and helps you make informed decisions. His honesty and dedication is something you don't find at car dealerships! We made one purchase and we will always return and refer our family and friends!
My faith in Ocean Park Ford has been totally restored and I would like to thank Jo for the way he took care of me and the car. What initially was a very expensive repair became a bill that had a ZERO balance. When I picked up the car they even put it through the car wash and totally vacuumed the car!!!! Ocean Park Ford will always have my business. If at any time I hear someone wanting a new car I will immediately refer them to Ocean Park Ford, they know how to take care of their customers. Thank again very much.
Great service. Easy drop-off and pick up. Everything done and I was thrilled to even have the car vaccumed and get a coupon for a car wash. Thank you!
My experience with Ocean Park Ford has been top notch from the sales to the service dept. I've purchased 2 F150's ('17 & '19) from here and never felt pressured into buying. (I always like to take a couple of days to think about it before making a big purchase).
I've had very positive experiences with the service dept. They are friendly and some things are out of their control but they will find a way to make it right. We all know how frustrating it can be with vehicle repairs.
Based on my experiences with them, I recommend to give them a chance if you are looking for a vehicle or need to get service work done.
My experience with Ocean Park Ford has been top notch from the sales to the service dept. I've purchased 2 F150's ('17 & '19) from here and never felt pressured into buying. (I always like to take a couple of days to think about it before making a big purchase).
I've had very positive experiences with the service dept. They are friendly and some things are out of their control but they will find a way to make it right. We all know how frustrating it can be with vehicle repairs.
Based on my experiences with them, I recommend to give them a chance if you are looking for a vehicle or need to get service work done.
Got a free oil change today due to their program of awarding credits from previous service I've had. Always find the folks friendly and very competent
in the work they do. In 12 years I have never had a bad experience.
Fantastic dealership. From the salesman Sam whom is knowledge on every level to finance. It’s a top rate dealership. After 3-4 days of driving my car the dealership and Rich Ford the owner helped me in many ways to make my experience top notch. I highly suggest OP Ford. You will be very happy you did.
Brent S.
Excellent sales and service at Ocean Park Ford. Joe Visram answered all our questions and made our trade in smooth, quick and easy. He takes the time to sit in the car with you and explain all the features and encourages you to call or come back if you need more instruction.
Ian was very helpful in the office and made the financing side simple and fast.
All in all a great buying experience!
Highly recommend!
The servicing on my ford 500 on 19 February 2020 was excellent.
Your staff were engaging and helpful.
They went the extra mile to satisfy.
I have been coming to Ocean Park Ford for years and will continue for as long as I have my car.
John on the service desks has been very helpful over the years.
Keep up the good work.
Colin Reay,
I bought my 2014 fusion from Roy and was very happy with my experience and my purchase. Roy was quite knowledgeable about the vehicle and all of its features, and even made note of the previous owners service history.
Calla at the reception desk was always so friendly and made me feel welcome at all times.
The ladies in the business office, Roberta and Ronita, did a great job at explaining the process to me and did a good job at recommending extended warranty for my vehicle.
Overall very happy with my purchase and my experience at Ocean Park Ford.
Thanks!
I highly recommend Quick Lane Service Center. Greg and his team provide a quick and efficient service for all of your automotive needs. All done at a competitive price. I have used these guys for 10 years now, with no regrets.
Roadside Assistance dispatched Bayview Towing to replace my flat tire. They arrived quickly and efficiently completed the task. I proceeded to Ocean Park Ford to have my tire repaired. My tire was patched and replaced on the vehicle along with a car wash. Excellent service, thank you.
I bought premium service and maintenance package ( with my F150). I went to ocean park ford with a complain that my brakes are noisy. Ocean park ford checked and said your e- brake actuator needs to be replaced and its not covered under your premium service package. This will cost you $ 400. I spoke with the service adviser that I was sold the premium package that everything is covered (except tires). The adviser sent me an email confirming that "no its not covered". I was frustrated with ocean park and took my truck to Dams ford in Langley. Dams ford was amazing, wonderful customer service, early appointment, less wait time, courtesy vehicle and the e-brake actuator was covered under my premium package. Rest I will leave it to the reader to judge ocean park ford.
i had one last appointment booked at ocean park ford to check the noise in my sun roof. I dropped the truck and when i picked it up the noise was still there. i mentioned it to the service adviser and he had no clue why the noise was still there.
Overall , it is the worst dealership i have dealt with. I have to say for my business i strictly use dodge. I do not think that ford is geared up for that market which is price and time sensitive. I used ford f150 for personal use ..... but i guess its time to change.
Got a request to leave a review so here goes:
Last service was expensive on a 2010 Ford Escape requiring a $520 part. A few weeks later the engine warning the part was supposed to fix returned however I was happy that they were able to investigate and fix the problem at no extra charge even though it took an extra two visits to get fixed.
On a previous standard oil change service the instrument reminder was not reset so I had to bring the car back in an extra time to get it cleared from the display. No big deal and I accept things can get missed but the oversight was a bit of a waste of my time.
I have a dash cam and on the previous 3 or 4 visits the technicians disconnected the dash cam. The first time it was a few weeks before I realized the camera was not running. Every time I got the car back since it has been disconnected. If you need to disconnect it please reconnect it although I don't understand why it needs to be disconnected in the first place as the hood up blocks the camera anyway. I am trusting the service center when they say I need a $600 part replaced. So easy to rip people of with unnecessary work if they wanted to. Disconnecting the dash cam makes me suspicious?
Excellent service from the sales person (Al S.) and customer service people.
This is my 3rd vehicle purchased at Ocean Park Ford.
Its a great place to feel welcomed and no pressure sales.
Great vehicles too.
Had a serious oil leak and they were able to get it fixed in a day due to the seriousness of the leak. Showed they cared and the service rep and tech were very helpful. Great job
I can honestly say I was blown away by the entire team and their honest, genuine approach. The Sales Representative, Samir, the Sales Manager, Craig as well as the General Manager Chris were all amazing. Each of them genuinely cared about my experience and making sure I was happy. I have never had an experience at a dealership where I was treated with such care and consideration. I have no hesitation telling anyone to go see Ocean Park Ford for their next vehicle whether it be used or new. They are a very nice group of people who actually care about the customer and customer experience.
Very friendly and courteous. Very pleased with the courtesy shuttle as they ask for a very early drop of time. Love the Courtesy Shuttle driver, Cleve.
Explain work done or need to be done in lay person language.
Customer service is truly amazing, the people are friendly and the job was done on time. I have been buying cars and trucks, and using the Service Department of Ocean Park for years and will continue to do so. Keep up the good work and thank you for all you do.
Irene Collmann
Professional and efficient customer service and sales teams.
Happy with my car purchase, and the oil change that took only about an hour to get done after the drop off.
Great customer service. Sean went above and beyond getting me my truck and Roberta was really great to talk numbers with! Cheers, Iain 🍻
Service was completed promptly and per request. One issue afterwards related to tire rotation/balance (pulling to left when driving above 80km/hr) was promptly addressed then next day after the issue was raised, although I did have to bring the vehicle back in for service
Service overall was great and quick! Customer service lovely from the people at the desk and the shuttle driver. My only disappointment is I feel like each time I pick my car up after service it’s dirtier than when I dropped it off. This time it looked like someone wiped my mirror with a dirty oil rag. As well as dirty water all dripped down the side of the car. Not sure what that’s about when I requested a wash. Other than that great service!
Great service, sales and support all around. Really feels like a family. I have bought a few vehicles from
here now and will continue to support this dealership due to the great and genuine people working there.
Chris and Ranita were amazing to my husband and I. Really worked with us for the vehicle we wanted. Seamless and attentive!
The service department was very helpful! Thank you for taking me in for my first service on really short notice. And giving me further information about my maintenance package that would save me money!
Phenomenal service, knowledgeable staff, great selection and an amazing product. John in service went above and beyond my expectations to complete a large job and on a very tight schedule! Thank you, John!
I have dealt with Phil for quite some time now and recently been dealing with Ali as well, to say the least, I have never been anything short of satisfied with the service these gentlemen have given and would highly recommend this dealership for all your sales, service and leasing needs!
Just went to get pricing and finalize Lincoln continental as made minds after waiting so long BUT the salesman was so RUDE and IMPOLITE . Seems that you guys have kept luxury cars just for show off and not selling them. Worst customer service.
Helpful salesperson. Now decisions between used or new.
Brad In the leasing department has gone over and above every time I get a truck .Seems to know what I need and gives me a good deal
I walked in with a black/blank touchscreen and thought that I'd be told to make an appointment and have to come back in a week or so. I was so thrilled when I was told to take a seat and the issue was looked into and taken care of. I sat in the lounge had a water and watched tv until I was told I was good to go!! What friendly and great staff:)
Only Ford dealership I will go to from now on!
Do research on Fords before you purchase as well. Dodge Ram, Honda's Toyota's and Mazda's far outperform any ford in resale and reliability.
Samir, Renita, and Craig were all extremely helpful, professional, knowledgeable, and personable. It was an excellent experience for me. I found a wonderful car and had all the support I needed !! Going again in the future!
As I look for my new vehicle, I find every time I go to this dealership, it's refreshing. I hang around the service department and ask questions because service is very important to me. Even in the new vehicle showroom, the staff are very pleasant and friendly and most important no pressure. Thanks .....
Had a wonderful experience at Ocean Park Ford. Salesman Samir did a great job helping me get my first F150 limited. There’s no sales pressure and all details were provided upfront in professional manner. I’ll definitely recommend ocean park ford and Samir.
Brought my car in for service. Was very happy with the service I received. Everyone I spoke to was very nice and pleasant to deal with. I would highly recommend this place.
I am young but drive a 2014 Ford F-150 limited because I work hard, I dealt with Robert Armstrong from ocean park ford, the sales person did not want to give me final price on a 2016 ford f150 limited and this should be straight forward as I got x plan,when I asked him to appraise my 2014 limited he said I don't want to waste my sales managers time if you are not genuine I can't work on it, I told him I wouldn't be visiting if I don't want the truck. Robert then asked if I want to test drive it and I said yes, he drove up with a beat up 2014 limited just the same as my truck but in white, I said I want to drive the 2016 brand new one and what's the point on buying the same truck as mine with more km's ? He said oh it's the same thing... Robert Armstong I might be young but not stupid... I understand trucks better than you.
TL:DR
The agent I spoke with (Jeff Franklin April 2016) refused to discuss final out the door price in any way. After buying elsewhere I received a follow up call from Ocean Park in which the agent tried to justify no price discussion policy. Keep your policy I already bought elsewhere.
I sat down with a salesman named Jeff Franklin in the month of April to get more details on a 2016 mustang. Since most of the vehicle details are available online all i wanted were details on financing and total out the door price. The office staff that deal with financing were out of the office on lunch while I was there so my finance questions went unanswered (they did answer the very general questions such as interest rates). When I asked about pricing I was told it was company policy to not discuss pricing until down payment or commitment. A bit of laughter escaped me and I asked how I could purchase a vehicle without knowing the price? Disappointed I left.
I received a follow-up call just today which prompted me to write this review. I ended up buying with Cam Clark Ford and the Ocean Park Ford agent asked why. I told him that Cam Clark discussed all the pricing details and even showed me their invoice costs (whether or not these were accurate or not I have no way of knowing). Ocean Park Ford guy tried to explain their no price discussion before down payment policy and I said no problem! I already have a mustang I don't need yours...
Good people with loads of selection and great service. I have bought many vehciles from Ocean Park Ford over the years and I keep going back. These guys are worth talking to if your looking for a new or used vehicle
Good people with loads of selection and great service. I have bought many vehciles from Ocean Park Ford over the years and I keep going back. These guys are worth talking to if your looking for a new or used vehicle.