Great customer service and small town feels. Made a fresh pot of coffee and allowed me to charge my vehicle quick during a winter storm
amazing sales staff Dave Kelly is top notch. Bought many fords he by far was the most knowledgeable and quick to point out details i even missed when it came to the new F-150 line up. Thank you Barrhead Ford for the fairness and honesty you don't get at the big city dealers.
Amazing service. We are not from Barrhead, but we ran in to some issue's while on holidays, and they we Amazing with helping, and getting everything fixed fast.
Our truck will make the drive to have its work done with Barrhead going forward
Bought a new F150 for our company from Dean and the team at Barrhead Ford. Great experience.
Went to dealership to test drive and look at a new Ranger on a Saturday-they were closed!! That was the first black mark. Returned Monday. Test drove vehicle and wasn’t for us. After some discussion on what we were looking for, salesperson took our info and advised that they would look around and give us a call back. Fast forward a week and a half-no call back. We were not confident we would get a call so we chose to contact a city dealership where we got excellent service, a level of professionalism, and dealership actually cared about us as customers. Spend over 70k on a new Explorer. That’s what you get when you don’t look after your customers. Have used the parts department once for mudflaps for our new Explorer-received good service from them.
Did it return my call. Two days after this review they returned my call. Apologize and thank me for my patience.
I have purchased many work trucks and family vehicles from many different dealerships but Barrhead Ford and its small town mentality where every customer matters has been nothing short of a great experience. The maintanance department has also been great as i rely on my vehicles to make money and they have always made it priority to keep me on the road.
Excellent Service!! Kevin Pusch and the staff @Barrhead Ford couldnt have been better to us. My husband and I live 11 hours away in northern Bc . We were in Barrhead for an appoiintment when 4 injectors went our duesel f350. We were so abundantly blessed that they fit us in. Kevin and the staff @Barrhead Ford went above an beyond to help us. I can't thank you enough for helping a family originally from Barrhead to get back to our life in Bc. We will definately buy our next Ford from Barrhead Ford. They restored faith that there are great people and a fantastic dealership. A million thanks Kevin
Sue Sanderson Starlund
I had a front wheel bearing replaced on my f350.i went in and paid for the service. On the invoice it said test driven vehicle deemed unsafe at this time. Ok fine, I went to my truck only to notice the tire where they did the work was very low! I went back in spoke to the service manager and said, i just gave you $1800. If you have someone available could you please spare some compressed air? Absolutely pathetic to think that a mechanic wouldnt notice that AND test drive it!! Take your vehicle to pizza hit and let them work on it!!
I got them to order me good tires for my F150. I wanted 4 season good for winter. Well I had 4 years on them. Just had them replaced for winter but I will get next spring and summer out of the first set. Ive had them do all my brakes and such. Very Happy with all of their work.
Whitecourt / Barrhead Ford review. Same owner. Same set of great folks.
Dealt with Dave, Ellen and Mike! All consummate professionals. All amazing to deal with. There was no fluff. There was no BS-ing. Just straight to the deal.
Ellen was never pushy in F&I. She is a no-nonsense, straight to the point person.
Dave and Mike were great!
The small town dealerships have become important reminders of what the big city dealerships have lost - INTEGRITY and SERVICE.
I'd buy from these folks again and again in the future. Thank you for my super hard to find Maverick! -Mike
Put a deposit down on a truck that I was told had a delivery date of May 5th to the 11th Then was told on April 25th that the truck was at the ramp in Edmonton so could be sooner, great right? Yeah not so much, May 11th and no truck and I get ghosted by everyone. Promises to follow up on this date or that date are not kept by the sales staff or the business manager. Should have went to the city I guess.
Don't bother with these liars and cheaters.
They sold me a truck a verbally promised a 30 day warranty. In only 6 days of driving the truck the oil pump went and now they want me to pay for a replacement engine. Bought a truck for $25500 (+taxes and fees) and now they want another $6400.
Service manager is extremely rude. When I mentioned the "promised" 30-day warranty, he said I misheard the salesperson. When I said I have a witness, he said that we both misheard and then he laughed.
This was my first time buying from a dealership and they ruined it for me. Never again Barrhead Ford (or never again Ford?).
I would give 0 stars if I could.
Save yourselves, don't buy from these liars.
Excellent people and service in all departments.
Best experience ever! Both Dave and Rob went above and beyond during our recent purchase. They accommodated all our requests and were open and honest. I would recommend this dealership and Dave the salesman 100%
Barrhead Ford provided incredibke customer service. David Kelly was communicative and transparent regarding the purchase of our new vehicle. He always reached out to us, informed us of any necessary information and kept us up to date. Their prices were fair and I would definately seek them out for any future vehicle purchases. HIGHLY RECOMMENDED!!!
Everyone from the beginning was incredible! David the sales consultant. Drew the general sales manager. Rob the finance manager. Brandon the owner. Basically the whole team. They worked with me through email, text or phone calls. Whatever and whenever worked best for me. At the end of the day, I did not purchase my dream truck, but it was nothing to do with them at all. I just decided against making the purchase. When the time comes to purchase a new truck, this is 1000% the place I will be purchasing it from. I figured a small town and small team would make this dealership different than the rest. I was right. Do not hesitate to reach out to these guys for anything at all!
I bought my 2 door Jeep from Dave, had a great experience and also got a great deal! His manager Drew also went above and beyond to make sure I had a great time buying from them. 100% recommend to deal with them
Great Dealership always very helpful in all departments!!
People are ready to help and happy to help
Great service
Great service
Great team there Brandon is a great leader, Sales Manager Adelee was awesome to deal with, Natasha in Sales was an excellent representative of Barrhead Ford. Great staff!! Very clean, easy to park and the service is awesome!! Keep up the great work team!!
Great service
Bought a truck, when I took it home I noticed they took some parts off and had not told me about it. So that wasn't cool, also they took almost 4 full weeks to send my payout for my previous vehicle. I ended up making 2 payments for a vehicle I didn't own.
I have a 2016 dually. The entire rear end had went. Granted it was off warranty, I was still upset over the Ford's reliability. However, the service department was modest and very flexible and helped me get a better price to get me back on the road.
Service department is awesome
Had truck in for an oil change and tire rotation. Quick professional service. Reasonable price!!
Good to have a local dealership.
Always have a good experience dealing with Barrhead Ford.
This service dealership has very friendly and helpful staff. They will give you an estimate and a time frame for any service need and stand by it.
Great service department with short wait times, personable staff, low pressure and easy to deal with.
I was disappointed in the effort they put into getting me a car.
Had a wonderful experience helping buy a brand new Ecosport for my mother inlaw. Jessie and all involved did a great job for a buyer who had never bought a car before and walked her through the process slowly and carefully. Highly recommend them.
Service manager is rude and unhelpful. Sales people are great.
I LIKE ALL YOUR VERY NICE TRUCKS TOO.
LOVE THE SERVICE!!!