They promised one price for the repair and when I came back to get my car, it was double the price they charged me. Completely unprofessional..
Terrible service department with likely poor treatment of anglophones.
I planned to service my car here long-term, starting with a tire rotation, and wanted to apply my 5-year extended warranty/prepaid maintenance. Instead of assisting, they told me to "contact Cadillac" because it didn’t show in their system. This led to many calls with different parties to retrieve my contract numbers. When I finally provided the info, Claud refused to check the system and hung up on me.
After the tire rotation, they failed to configure the TPMS on the new wheels and asked me to return to fix it. I refused to waste another hour+ on something so routine that should have been handled the first time.
While the parts team was helpful, Claud seemed to be gatekeeping and blocking any resolution. When I asked to speak with a manager, he returned saying the manager "doesn’t speak English." This made me feel dismissed and discriminated against for being anglophone (surely someone could have assisted).
The apathy and disregard here was astonishing. Losing a fully prepaid customer over such poor service speaks volumes. Even if resolved, I won’t return on principle.
Excellent saaq inspection service quick and efficient
Very disappointed after attempting to contact this dealer 4 times. Used their website to both text and email my interest in a vehicle on their lot. After no response 1 week later, I called and was redirected to their used car salesperson. Left a detailed message with my name and phone number and after another week has passed, no response. I was ready to put a deposit on a vehicle over the phone but they couldn’t bother to return any messages… guess business must be real good if you can ignore potential customers.
Very serious receptionist on the Service side.
Did a good job…but made me feel uncomfortable and frustrated.
After having had an extremely bad experience at Action Chevrolet in St-Hubert, I came to Deschamps where I was received by Mr Jean Sebastien Cammarata and served with such professionalism, I felt welcome and reassured as my experience at other dealer left me a sour taste. Was lucky got my 2024 Envista within 3 weeks due to a cancelation and close to 1000$ less expensive. All others staff I delt with at Credit Office Mrs Sonia Scalabrini and the one that Delivered me the car Marilyn, to the receptionist were exceptional!
Thank you for such a great experience,
Salesperson was not pushy, but very informative. Financing was efficient and courteous. Service department was precise and thorough. All around great service. Well done. Highly recommended.
Friendly staff, professional service.
The sales men at this place are not friendly at all. No smiling, they looked more stressed than anything else.
With my experience, 3 men behind closed doors while I was waiting in the hallway. from one office to another closing the door.
I DO NOT recommend this place.
Un vendeur reste un vendeur. N'importe quoi!
The people at Deschamps make the difference when it comes to the purchase of a new car… from my Salesman Jean Sebastien Cammarata to my Delivery Agent Marilyn Lussier all was done with care and interest in me leaving the lot prepared and happy! I also thank their GM for taking care of my trade in… it made the experience easy and stress free. In a complicated world they make the purchase of a car easy!
Super service !!!
Terrible level of customer service.That was the first and last time I visited this miserable place!
Hi
the service is so good it is unbelievable !
The trade in price is as the best i could find and the new price was better than the other dealers
!
I actually had all my questions properly answered.
The employee that show me my vehicle and all it’s hidden functions was a highly experienced gm brand ambassador!
I could tell by the way he pointed everything all out he was passionate about the brand!
I went for service and everybody
was very friendly and the service costs seemed better than at the last dealer i went to.
Unfortunately i had a minor accident and was so concerned about my new car not getting fixed correctly!
Deschamps had it repaired at there state of the art affiliate repair facility . This collision repair centre is not an old body shop full of dust rust and dirt, you can eat off the floor ! The repair was done perfectly and the lent me an almost new car ! It only took a fee days i would recommend you buy from them i have bought many new cars and i have not had that level of service from any other dealer !
Thank you for the great service!
The salesman with the white hair is a complete tool.
I have made a reservation for a car and paid deposit then I didn't go with the car. So I called to get reimbursed but then they told me you have to come in persone, so I texted the Agent telling her I'm coming and then traveled all the way from Laval but then she was on a launch break and won't come before 1.15m so I requested the showroom manager to help in transaction, but again he refused to help saying I've to wait till the Agent come back from her Launch.
I just purchased a used 2015 Cadillac ATS this week. I wanted to take the time to say my experience was incredible starting with the salesman Jean-Philippe Legault and then Francisco Zumaran for the financing. I was very impressed with the quality of customer care. Then on the day of my pickup I had the pleasure of being taken care of by Lyne Gagne who went above and beyond with the delivery of my vehicle. I wanted to say a big thank you to all of them for making the purchase of my first Cadillac a great experience
Fast cross province inspection 107.00 cheapest and they didn't bs or try to upsell. Will be recommending them to everyone who asks me. Thanks guys.
Worst financial service ever! Chevy finance start at 7% while Audi Finance start at 0.9% on 5 years!! DONT BUY AMERICAN, you'll get screwed!
Went back again because I give people a chance and the prices are very good. Seen no problems so went forward to buy under my wife's name for his son. They tried to sell the car with an extra insurance(???) for the loan, saying something about credit cards payment... I have been in the game for years and I know you can't force someone to take an extra insurance to have the loan. We ran back home and now, will buy from an honest dealership. In fact we bought the same car in Brossard without any need for an insurance..
Despite reading some bad review here, I have to say I had a good service at Deschamps Chevrolet. I want there for an SAAQ inspection the guy let me enter the garage while he was doing his job. He showed me some stuffs on the car and gave me advice for my car. At the cash the other guy was kind and explained me everything in details.
The girl who made me pay was a little bit cold though. She never said me hello and just told me the total. No thanks or anything but the guy did so.
Despite reading some bad review here, I have to say I had a good service at Deschamps Chevrolet. I want there for an SAAQ inspection the guy let me enter the garage while he was doing his job. He showed me some stuffs on the car and gave me advice for my car. At the cash the other guy was kind and explained me everything in details.
The girl who made me pay was a little bit cold though. She never said me hello and just told me the total. No thanks or anything but the guy did so.
I recently bought a used SUV from this dealership and I just have to
say that their price for the vehicle beat out all of their competition and I had amazing customer service who went above and beyond my expectations. I don't usually write reviews but I wanted to give a shout out to Maxime ( the used car representative ) for being very helpful, and also to the rest of the team who took care of me. My used vehicle couldn't of been any cleaner! THANK YOU :)
I had a great experience with this dealer. Went to other 4 GMs dealers willing to change my lease and at Deschamps they were the most detailed oriented and friendly people. Specially Mr. Yvan Laliberte who sold me the vehicle. But the entire team is very professional, they took less than an hour to delivery the car with all the documents, plate installed and vehicle walk-through. I really recommend this dealership for everybody living around Saint-Julie, Saint-Hubert, St-Bruno area who is looking for a GM vehicle.
Excellent service! The staff is always courteous, they take the time to understand what my needs are and what is important to me. I sent them an email at 10pm, when they were closed, and 15 min later I had a reply. Wow! Many other dealers should take Deschamps as a model of good customer care.
Super service!
do not like the service from the person at the counter, long waiting hours even if you have an appointment early in the morning! Will change to another garage. Even though the mechanics are good!
Great service! Thanks so much for the excellent experience at your dealership.
Service courtois et attentionné. À l'écoute de mes besoins, le garage est très efficace. Je n'hésite pas à recommander ce concessionnaire à n'importe qui.
excellent service