I recently purchased my very first car ever from the wonderful staff at Jim Tubman. I found them helpful, honest and easy to communicate with. There was absolutely no pressure or up selling. I was so happy with my choice to purchase from Jim Tubman over other more high pressure dealers in the area.
I would like to thank all the team at Jim Tubman’s in helping me acquire my long awaited C8 2022 Corvette! I would also like to say a special thanks to Ted for facilitating the purchase process! I highly recommend this dealership for being so professional and courteous!
Earlier this month I purchased a pre-used Chevrolet from Jim Tubman's Motors. My sales agent, Chris Zardo, was extremely competent and helpful. I particularly appreciated his follow up call and service yesterday. Thank you, Chris. I will continue to use Tubman's services and recommend them to others.
The service team at Tubman Chev have set the mark high on how Dealership service departments should be. The friendly and knowledgeable are always there to take care of you properly.
New car
In June I visited with Ted Smith, Sales Manager with whom we have been dealing for over 6 years. He is like a family member. He is very professional and knowledgeable. He tried hard to find what I wanted in my vehicle and he did . I purchased a 2021 Trailblazer on June 16, 2021.
My family and I have been dealing with Jim Tubman Chevrolet since 2002. We have purchased approx 13 cars from them and we are very satisfied with the overall service we get from all departments.
Special thanks to Ted Smith and Jean Marc Desrochers.
Great spot to go out of their way to get you the model you want thanks guys
I have purchased 3 cars through Jim Tubman and Ted Smith (Sales Manager) took very good care of me (AGAIN!!!)!
Would definitely purchase another vehicle through Jim Tubman!!!
Note:
"Ted Smith" goes out of his way everytime to ensure the customer's TOTAL HAPPINESS!!!
GREAT JOB!!!
👍👍👍👍👍
BY FAR the best car buying experience I've ever had. Ted Smith (Sales Mgr) listened to what I wanted, knew exactly what would work for me, set things in motion, gave me the 'space' to make my decision, and followed through on every thing from initial conversation to after purchase wrap-up. My first vehicle with Ted, will not be my last. Experience, price, service - he has it all. Will be a return customer and have already begun spreading the good word. Love my Caddy. For any vehicle, new or used, ask for Ted. He is the man you need to see.
I have been dealing with Ted Smith (Sales Manager) for years, and have purchased my last 3 vehicles from him! I have sent friends and family to him and every time, I get nothing but how grateful they are that I did! He is not only personable, but he knows his stuff! No regrets from me, family or friends! This is the guy you need to be talking to! I assure you, that you too, will have no regrets! I love my 2018 Diesel Equinox which was my latest purchase with the help of the man himself! Keep up the good work Mr. Smith!
I was back at the dealership from last week's visit. Jean Marc, the Service Advisor, truly impressed me with his integrity and honesty. He dealt with an issue calling me back and will have the dealership follow up on an issue with our vehicle that I had missed or let pass. I so much appreciated his dedication to delivering on service excellence. I have to say this dealership has great staff. It is equally evident with Jean Marc having worked there over decades. Outstanding!
(Last week) The service at this dealership is excellent. From the buying experience to service and parts. The Service section goes well above and beyond!
Needed a safety inspection - While booking, I was told it would cost $140-150 (+tax), but could not be provided with exact price. Once on site, Philip, the service manager, was very pleasant and helpful with a few tips, and advised the cost was $120 (+tax). Very clean waiting area with guest wi-fi, TV, vending machine, washroom. Cashier and other employees could have been more customer friendly.
Ted Smith was the best salesperson I ever dealt with. From the minute we reached out to the final deal he was always very pleasant, answered all of our questions without hesitation, and was very friendly and honest. He really works for the customer. It was the best service we’ve gotten from any salesperson in a long time and we highly recommend him. He was recommended to us and we don’t regret that decision. We have already passed his name along to friends and family. Thank you for getting me in our 2021 Silverado 1500 Custom, Ted!
Wanted to take a moment to share our appreciation and gratitude for the great service we receive from Doug when calling in for parts, he’s extremely professional, friendly and very helpful.
Keep up the great work!
Regards,
Danny and the team @ Autoland.
Very impressed with both of my recent experiences at Tubman’s. I had to take my truck in due to stalling... among other issues. I had spend a lot of time tracing and searching but couldn’t diagnose the problem myself. They were able to locate and fix the problem within a few hours. They even found a way to save me a bunch on money on the repair. They could’ve just sold me a new part at full price and it still would’ve fixed it. But I think it showed a lot of integrity, experience and honesty that they came foreword with a better solution. They’re staff is kind and professional.
They also brought to my attention a factory recall on my truck so I set up an appointment and brought it in. They told me it would be a certain amount of time and i got a phone call that they were done in half of that time. I was very happy. I miss when people in service handled themselves this way. I will definitely be back. Happy to have found them.
Just bought my new 2020 Chevrolet Equinox from Ryan McNamara and I couldn't be happier. I am 67 years old and have purchased roughly 30 new cars in the past and I will say that this time buying from Ryan was the most fun and enjoyment that I have ever experienced buying a new car. Ryan wasn't there to sell me a car, he was there to help me buy one. I asked several questions and Ryan spent the weekend researching in order that I had the right answers to make my decision on the best car to buy for my needs. If you need to buy a new GM, make sure you visit Ryan at Jim Tubman Chevrolet first because you will not be disappointed.
I have purchased all of my cars from Jim Tubman's. I keep coming back because I am confident that I am getting the best deals. Jean-Marc in service is great to deal with. He always takes care of me and I don't feel like they are trying to sell me things I don't need. I appreciate them letting me know if things are getting close to needing replacement. Overall great customer service- love the homemade baked goods and the shuttle back and forth to work.
Bought my new car from this dealership - absolutely superb customer service! Thank you so very much! Highly recommend!
They treat men differently than women. My mom was told to "figure it out yourself" when she asked how she's going to manage to bring the summer tires over there while our car is in his garage. I called after hearing about this and he said, "no problem I'll just send someone to pick them up, we got trucks here".
The price he told me was also lower than the price he told my mom.
I bought my 2017 Chevy Silverado 5.3l on Feb. 01. 2020
From Ted Smith. Awesome guy. I asked many questions and he did not once try to avoid questions. He is very honest. Got nothing to hide. I do highly recommend see this man if you want to buy a vehicle from here. He not like any other sales man I met. I told him what my budget and I'm looking for and Ted went out his way found me what I want got me a very good deal that I couldn't refuse. Within less then a week I'm in my new truck. Best experience ever. Thank you Ted Smith. Thank you Jim Tubman.
I was recently in to purchase a vehicle at Jim Tubman. My wife and I after a little back and forth decided on a Chevy Equinox. We LOVE it! And we also loved our service. Ryan McNamara was amazing to deal with. Took his time answering every question we had without any pressure at all. If you are thinking about buying a Chevy, Ryan is the guy I’d ask for! Thank you again Jim Tubman! We will certainly be coming to you again.
Very nice staff . Shout out to Ryan , Ted , and Marsha for doing a great job at helping the customer out to your best capabilities . Also that yanko was crazy! Definatly deserves to be up here 1000 hp . Insane!!!
If you want to deal with HONEST PEOPLE, then put your money in this business. They are the best there is...in my humble opinion. The car has been in their hands numerous times with what we thought were problems only to be told there was nothing wrong with the car. When there was work done they were beyond reasonable and did not over charge. Phil and Jean- Marc were so easy to deal with. Jean Marc took the time to explain the car to us. What a pleasant experience, it really does make a difference. Simply the best.
Love my new truck from Tubman! Our family now has about 5 cars from Tubman that are on the road right now. Always a good deal and its always a pleasure to deal with their staff (especially Ted). You'll get taken care of the right way at Tubman Chevrolet.
Jean-Marc was fantastic. He let me know what needed to be done and what didn't. I never had an experience like that before. I highly recommend getting your car serviced here.
I bought my Cruze here 2 years ago and I'm so happy with it! The guys here are very kind and knowledgeable when I take her in for service appointments. I feel very safe in their capable hands!
Just purchased our 6th car through Ted Smith at Jim Tubman Chevrolet. Ted always goes above and beyond matching us with the perfect vehicle that fits our budget and lifestyle. Working with Ted is easy and stress free. We’re always extremely happy with the service before, during and after the sale. It’s why we keep coming back! Happy clients once again!!
I bought a truck 2 years ago from them and the service was amazing. Fast forward to today and the service department gives me the same great service. Had a recall on my vehicle and instead of letting me wait for 2-3 hours because I don't live in the area, they're giving me a rental! I was so surprised that they would do that for me! Awesome job taking care of your customers, I appreciate it :)
Purchased a 2019 Silverado RST from Ted Smith. I'm from out of town and all our dealings was all through email (many dealerships hate that because they want you in person - but email is a huge convenience for me). Ted was patient with many back and forth email exchanges looking for details and clarification. He was patient and followed through. When the truck was received, I notices a few accessories missing, not his fault. Ted went out of his way and made it all right. Thanks Ted. ;)
I called the service department on Friday and explained my issue. I was informed they would need thé vehicle the whole day so after confirming they offered shuttle service I arranged to bring my vehicle in on the Tuesday at 830.
I arrived at 820 am to be informed they had not put me in the system and they were booked solid that day!
I guess I will be taking my vehicle elsewhere.
Thank you so much Ted Smith, for such an amazing experience in purchasing my 2016 FULLY loaded Cruz! What a vehicle for me with all the toys it came with, I'm always looking for an excuse to drive now!
Just purchased a new to me dream vehicle from Ted Smith. What an amazing experience! Purchasing a new vehicle is often stressful but you made it painless and enjoyable. Thank you so much!
Went in for an oil change on my 2014 Chevrolet Cruze Diesel. Was told it usually costs more for an oil change for diesel which I already understood and agreed with. I was happy to hear it came with a multipoint inspection. Waited over an hour for the oil change to finish once it was done I was charged about 140 dollars. So far so good!
Except for a couple of things. I brought my car into the used dealership I purchased it from to do some warranty work and they found that my oil drain plug was dripping a lot of oil. Turns out that the Jim Tubman never put back the washer on my oil drain plug and it was dripping a lot. Found out that night that my driveway had a huge oil stain on it too.
As for the multi point inspection, I can assure you that it was just checked off to get it out of the way. Because apparently my “power steering fluid” was checked but funny how Chevrolet Cruzes don’t have power steering and are all electrical steering.
I’ve never gone back there. I drive twice as far to go to another dealership then to deal with Jim Tubman.
Bought my new 2019 Corvette from Ted and had a great experience, got a fair deal and good service. will come to see him when time to trade in for a new one.
I have been dealing with Ted Smith at Jim Tubmans for years now and purchased several vehicles, with nothing but the best experience.
They all feel like family with the way they treat you, best dealership I've ever dealt with highly recommended.
Best place to buy from besides Myers they actually check there vechicals before putting them on the lot :)
My first purchase at Jim Tubman was a very positive experience. Ted Smith the sales manager made the stressful experience easy and enjoyable! Marsha worked magic to get me the best financing available.
So needless to say I can fully recommend Jim Tubman. Great teamwork:)
Went in at 1 hour before close on a Tuesday night, walked in to not a single employee in the dealership. Walked back out to look around and saw a salesman on the phone, who ignored us as he paced back and forth. We continued outside and headed back inside after a couple minutes, a salesman had appeared and asked us if we needed help. We explained what we were looking for and he hesitantly got us pricing on a truck, without asking any specifics on the trim, packages, engine options etc. We were not even invited to sit at his desk. He gave us a pricing and handed us his business card as in to tell us to please leave him alone. Would not recommend this dealership unless you want to feel like you are bothering the salesman by asking him to do his job.
I always have the greatest experience at Jim Tubman Chevrolet and the staff there are simply Rock Stars! It doesn’t matter if your Joe nobody, they’ll role out the red carpet for you and give you that special VIP treatment.
I’ve been a loyal customer since 2007 and I’ve also purchased 6 cars from them over the years. I always receive exceptional service from Jean-Marc in the service department and the other service team members are absolutely fantastic. Ryan McNamara is the best sales & leasing consultant in my book and Ryan has gone way above the call of duty by keeping me informed of my many purchases and has done an outstanding job at meeting my family’s vehicle needs.
I absolutely adore this dealership for their professionalism and honesty within this industry.
Had a great experience here. Good communication back and forth with the salesperson (Fern) . Picked out the truck I wanted and the worked with me to get the right price and model.
Called the dealership to get a new truck, went over numbers, trade in, lean on vechile and got a quote and when I went in was a totally different scenario, higher quote and blamed it on me not giving info that is standard to ask, that I totally gave him from the start. When I tried to deal with situation with both sales team and manager it was sucks to be you attitude. Dont like it theres the door pretty much. Even said guess your buying a Ford. And laughed Haha. Gave them the benefit of the doubt. Contacted the general manager and all that was done and offered was a sorry!. Very unimpressed. Dont recommend.
Best staff best cars
very friendly sales staff, Jack made the whole process less stressful! Hands down the best customer service in town !
Be very careful, this dealership is extremely unprofessional. They will tell you everything you want to hear and show you what you want to see BUT little do you know that you are being fooled. Worst experience ever. Please read other negative reviews because those people were not lying one bit. Save your time and money. These people will act like they want to help you solve any issues you are having but wont. I will never believe a word from them again. Lack of management skills and customer service.
I give them full five stars because they have gone far and beyond for me.
Bit of a story here: I was looking to buy a custom build. Chevrolet has a website to allow you to do so. I wanted it on a 2018 model and the site was allowing users to set it up. I went to "Myers Orléans Chev Buick GMC" and they told me that it wasn't possible because the factory wasn't making 2018 models anymore so they offered me cars from the lot instead. That was strange to me. There was still one more month before 2019 models were offered plus the website was still allowing users to customize 2018 models. Went back home. A manager (from the Myers dealer) calls me to try to close the sale, I try to negotiate their fees which he said they had the lowest. He didn't budge and even got upset. Told me clients were coming in and to call back later. He calls me home, uses my time and left me hanging? I decided to call other dealers. I talked to David Badham from Jim Tubman Chevrolet and right away without hesitation and any BS he told me that yes, 2018 models were still being made and that the factory was taken custom orders. Their fees were even lower than Myers. Kudos to David Badham from Jim Tubman Chevrolet and FU Myers for trying to lie your way into getting me to buy a car from the lot. I made sure Chevrolet got the story.
David treated me so well that I even bought the extra warranty. After that, they have always gone far and beyond to accommodate me. I had an issue with some of the custom upgrades and they just excelled into how they handle everything. Their mechanic did the impossible, they contacted Chevrolet engineers, the works. Just excellent. Needless to say they will get my continuous business and Myers...well you get this:
( ︶︿︶)_╭∩╮
JD was easy to talk to, and super helpful with all of my many questions!
Good dealer of Chevy cars, you'll find great inventory of new n used cars. Very supportive people my friend got very good deal on a used car, they do whatever best they can to please their customers.
Ottawa-Gatineau is a pretty big place with a dozen or so GM dealerships to go to for service. I choose to bring my Chevrolets to Tubman. Here's why:
This dealership may be right in the middle of the city, but it feels like a small town dealership. I've noticed that staff interact with each other like family. Heck when I'm there I feel like I'm treated like family. Another thing I've noticed is that Tubman doesn't have a large turnover of staff like a lot of other big city dealerships. A few months ago I even chatted with a technician who had been there more than 40 years. You know it's a good sign when you see a business that's able to retain its top performers. It says that the management doesn't just think about the bottom line: it's also thinks about the people.
The parts department is surprisingly well stocked. With vehicles as complex as they are today it's good to know that yours can be repaired the day of your visit and not be kept overnight or longer because of a shortage of parts.
I first came to Tubman for preventative maintenance. Jean-Marc had been recommended to me as a former mechanic and as good people. After several years of dealing with him I have concluded that he is also trustworthy. So much so that my wife now goes to see him for service. Anyone who's had their wife / daughter / mother / sister bamboozled by an unscrupulous service advisor will know just how important this is.
But Jean-Marc doesn't work alone. There's a whole team behind him, including Chris, Duncan, Eric, Jim, Terry, Tony and others, making it happen.
That's why I choose to bring my Chevrolets to Tubman.
I really appreciate their no-pressure sales approach. All the services are provided as promised. Small town charm with big city convenience - what's not to like? You won't regret Tubman Chev!
A note on my experiences with Jim Tubman. When I originally bought my vehicle I was sold an extended warranty that was pitched to me as the same coverage as the 3 years, 60,000KM warranty extended out to 5 years, 100,000KM to match the power train warranty on my Chevrolet Cruze. Aside from overpaying for the vehicle, I figured this was a solid option, especially when pitched as a matching extension for my warranty.
Fast forward 3 years, my vehicle starts having problems. I bring my vehicle to the dealership and there were multiple (yet unrelated) failures. First was some regular warranty covered work, but the service representative told me that my transmission lines were leaking and that was not covered under my power train warranty. Knowing I had extended my bumper-to-bumper warranty and asked if it was covered under that. He acknowledged that it was covered under the bumper-to-bumper warranty but I had exceeded my mileage. After a lengthy discussion I was told that the $2000+ extended warranty was useless in this case, and that I was lied to about what it covered.
Further when I inquired about the cause of the damage, I was told corrosion. When pressed, I was told that it was corroded from within the lines. I understand that transmissions need to be serviced, and the Cruze required servicing at 80,000KM and I was around 95,000KM at the time. The dealership, despite them saying they told me it required servicing, had never informed me of this. Beyond the fact they hadn't told me, it's really worrying that 15,000KM was enough to go from a fully functional transmission to one that was dissolving itself. Really unimpressed by the sales team that lied to me, the service team that didn't inform me of recommended maintenance, and of GM for building a product that could fail within 1 cross-Canada road trip. Either way, I paid about $750 for my servicing, and was only compensated one oil change for their failings.
I pick my car up, and it initially seemed like it was running fine. I drove my vehicle out of town for the weekend and it began to lose power at high speeds. Brought it back to the dealership and it turns out their technician had done one of the repairs incorrectly, causing oil to damage some valves and plugs. So after being out of a vehicle for multiple days, being lied to, paying $750 out of pocket for repairs, they couldn't even manage to perform the repair correctly. I am once again out of a vehicle for multiple days while they correct the issues. They offer shuttle service, however they don't offer loaner vehicles when servicing will require multiple days of work.
I can honestly say that this is the worst dealership I have ever dealt with.
Thank you to Jean Marc and the amazing Tire / Wheel Technician they have at Tubman. I had endless problems with aftermarket wheels on my Corvette. The supposed "tire expert company" I bought the wheels from could not resolve the issues after several attempts lasting days. Every time I come to Tubman my issues are always resolved. They make it so easy. I always leave with a big smile & a cup of great coffee .... lol
I'd give 0 stars if I could.
I continually get harassed by calls from their sales department. I have asked SEVERAL times to be taken off their list each time they contact me, which is met with a "whaaaaat' and a laugh (just happened now from a guy named Mark I believe). Completely disrespectful and utterly unprofessional. I will never recommend to purchase a car from this dealership if this is how they treat their clients on a continual basis. Which is a shame considering I actually had a pleasant service at one point when my car was taken in for a recall.
I don't even have my POS Saturn anymore. Have received excellent service from the March Group in Bells Corners when I purchased my new car - and they haven't even tried to contact me once to sell me something else!