This dealership is totally a Scam. THE CAR IS UNDER WARRANTY AND THEY DONT WANT TO TAKE RESPONSABILITY AND FIX IT. THEY KEEP SAYING NOTHING WRONG WITH IT EVEN THO THEY ADMIT AT FIRST THAT THEY HERE FUNNY RATTLING NOISES .. AND ISSUES ... ETC TO COME LATER ON AND SAY THERE IS NOTHING WRONG. THEY ARE EXPERTS AT PLAYING GAMES WHEN VEHICULE IS UNDER WARRANTY. IF IT WASN'T I BET THEY WILL TAKE THE CAR FOR DAYS TO FIX IT BECAUSE IT PAYS $$$.
WHEN IT IS UNDER WARRANTY THEY DONT CARE AT ALL. CHECK HOW MANY COMPLAINTS THEY HAVE ON BBB.ORG!! THEY ARE VERY WELL KNOWN WITH THEIRE WRONG PRACTICES.
I bought a Camaro from Dueck on marine. But Dueck Downtown is closed to where i live and work. i took it here for many many warranty checks for many issues (Transmission banging hard, air leak on the windows, rattling sounds coming from the soft top as it is a convertible, and other issues ... etc).... THEY EVEN DAMAGED MY CAR BY BACKING IT TO THE WALL AND CAUSING A MAJOR DAMAGE TO THE BACK OF THE CAMARO ''while taking it to the wash bay''. ALSO, i dont recommend anyone to let them wash their car here, NOT ONLY THERE IS A RISK THEY WILL SMACK IT TO A WALL LIKE THEY DID WITH MINE, BUT YOU PAINT JOB CAN REST IN PEACE. THEY WILL SCRATCH YOUR CAR DURING THE WASH. they did it to mine and they offered to do a full detailing. which did improve the scratches but they are still visible.
they asked to bring the car for a checkup .. ! every time i take the car in ... they keep it for a full day to only find out that THEY DIDN'T FIX NOTHING. they are experts at telling you we did check it and we didnt find anything wrong. IF IT IS UNDER WARRANTY EXPECT THE SAME ANSWER. they are very well know with that at that dealership. IF IT IS NOT UNDER WARRANTY, they take the car in and milk the max money out of you. BUT IF IT IS UNDER WARRANTY ... YOU DONT MEAN NOTHING TO THEM AS YOU DONT GENERATE ANY $$$$.
Check Yelp application for many many bad reviews!
This dealership is totally a Scam. THE CAR IS UNDER WARRANTY AND THEY DONT WANT TO TAKE RESPONSABILITY AND FIX IT. THEY KEEP SAYING NOTHING WRONG WITH IT EVEN THO THEY ADMIT AT FIRST THAT THEY HERE FUNNY RATTLING NOISES .. AND ISSUES ... ETC TO COME LATER ON AND SAY THERE IS NOTHING WRONG. THEY ARE EXPERTS AT PLAYING GAMES WHEN VEHICULE IS UNDER WARRANTY. IF IT WASN'T I BET THEY WILL TAKE THE CAR FOR DAYS TO FIX IT BECAUSE IT PAYS $$$.
WHEN IT IS UNDER WARRANTY THEY DONT CARE AT ALL. CHECK HOW MANY COMPLAINTS THEY HAVE ON BBB.ORG!! THEY ARE VERY WELL KNOWN WITH THEIRE WRONG PRACTICES.
I bought a Camaro from Dueck on marine. But Dueck Downtown is closed to where i live and work. i took it here for many many warranty checks for many issues (Transmission banging hard, air leak on the windows, rattling sounds coming from the soft top as it is a convertible, and other issues ... etc).... THEY EVEN DAMAGED MY CAR BY BACKING IT TO THE WALL AND CAUSING A MAJOR DAMAGE TO THE BACK OF THE CAMARO ''while taking it to the wash bay''. ALSO, i dont recommend anyone to let them wash their car here, NOT ONLY THERE IS A RISK THEY WILL SMACK IT TO A WALL LIKE THEY DID WITH MINE, BUT YOU PAINT JOB CAN REST IN PEACE. THEY WILL SCRATCH YOUR CAR DURING THE WASH. they did it to mine and they offered to do a full detailing. which did improve the scratches but they are still visible.
they asked to bring the car for a checkup .. ! every time i take the car in ... they keep it for a full day to only find out that THEY DIDN'T FIX NOTHING. they are experts at telling you we did check it and we didnt find anything wrong. IF IT IS UNDER WARRANTY EXPECT THE SAME ANSWER. they are very well know with that at that dealership. IF IT IS NOT UNDER WARRANTY, they take the car in and milk the max money out of you. BUT IF IT IS UNDER WARRANTY ... YOU DONT MEAN NOTHING TO THEM AS YOU DONT GENERATE ANY $$$$.
We had prompt and courteous service. Our sales person made us feel confident in our selection and did not rush us out the door. We were given personal service and good follow up to our purchase. We highly recommend this dealership and their staff. We love our new car!
Sadly as most dealers, they are very good at the beginning and then completely drop off. They included only 4 oil changes that I was assured would last 2 years. Funny, it's 13 months later and had 4 oil changes according to vehicle oil life monitor. They ripped me off and. charged me for 4th oil change. Go somewhere more honest
I came into the dealership wanting a specific car, and left with it a few hours later. Kimberly, the sales representative who helped me was very personable and gave me straightforward and no BS service, something that can be hard to come by in the car sales industry. I greatly appreciated all of her help.
I am so happy with my recent purchase of my 2016 Chevy Spark with only 27,000 klm! It’s all because of Kim Kimberly and her finance team! She is simply the best! Very knowledgeable and detail oriented. She knew what my needs were, taking time to find the perfect vehicle for me! What excellent service! I would absolutely recommend Kim and this dealership to all my family and friends! Thank you again Kim!
Kimberly Kim was a delight and very dedicated in finding the right vehicle for my needs. I'm very happy with my purchase.
Special thanks to Peter for approving the deal, and Joe & Amanda for completing the details of my purchase.
A positive experience for sure!
I just bought a Fiat 500 electric from Dueck and it was such a pleasant experience, particularly after my previous experience with the Mercedes dealership on Boundary road. It was so bad that I did not want to own a car again anytime soon and therefore lived car free for over a couple of years once my lease was up. But Dueck changed that for me! From the moment I contacted Kim I felt that she was taking care of me. She was extremely friendly and never made me feel like she was trying to oversell anything or to overcharge. Everyone that I interacted with there including the staff at the service department gave me a similar impression. They are not salesy at all. I felt very comfortable with my purchase throughout the process. Even after the purchase, Kim continued taking care of me by making various arrangements with the services staff to deal with some little issues here and there. I love my new Fiat. I am a happy customer. Thank you Kim for everything.
Being one of the sales and leasing representatives at Dueck Downtown, I’m really pleased to work with my colleagues from every department, and they are like a family. Our costumers and their family are all very lovely. So many of them have been our costumers for a few generations.
I want to say thank you, and happy 2020.
I recently bought my first brand new car at this dealership. Al, the salesman was great and was able to get me exactly what I wanted. My life has changed since I bought this car and it is wonderful to know that I have a reliable and cute little vehicle that looks good and can do the job. I highly recommend these people. They were very patient with me and really just went out of their way to get me what I wanted. Two thumbs up.
I am very pleased with my experience in purchasing my vehicle. My interaction with sales person Kimberly Kim was absolutely the best. She is genuinely nice and extremely helpful. I strongly recommend. Thank you once again.
Thanks Dueck and especially, thank you Elena! What could’ve been a very stressful process was made so much easier thanks to Elena’s great advice, patience, and professionalism. I not only got the right vehicle for me but I drove away knowing I got a great deal. I would definitely recommend Dueck!
We were so excited to buy our first EV at Dueck Downtown. Kimberly is as friendly as she is helpful and informed about EVs. I really appreciated the upfront manner. Unlike some other dealerships we visited, the price was solid without extra random charges and the trade-in value we were given was very fair.
I have bought my first EV car from Elena. This is fantastic experience that’s been around for a while. She is carry outstanding quality, honesty. I have enjoyed doing business with her.
Although I bothered her by visiting the shop several times before making the final decision, Elena was kind to me each time and helped me get the best offer.
After the purchase was completed, I had to visit the service with some small fixes. Every time She came by and organized the service performed well.
From the moment my family and I walked into Dueck downtown, we were immediately and very pleasantly greeted by Al. He listened carefully to what we were looking for in a family vehicle and the makes and models that we were considering. After our test drive, Al liaised between us and Ryan the sales manager to work out a few options and without any pressure allowed us to go home and think about it before we could pull the trigger on our long awaited vehicle purchase.
The next morning, I contacted Al to clarify some financing information and he got back to me immediately and even ended up to going to work before his actual shift start, just to make sure I had all the information I had requested. Once I gave him the thumbs up on our acceptance of the offer, he stayed in touch regularly to let me know when the vehicle would be ready for pick up and even offered to pick me up and bring me to the dealership.
The absolutely luxurious 2020 Chevrolet Traverse is THE vehicle that checked all the boxes for my family and what makes this purchase even more satisfying is that Al was exceptionally unique in his professionalism from the moment we were greeted by him all the way to the very end. A big thanks also to the rest of the Dueck downtown team including Ryan, Amanda, and Hatef whom I had the pleasure of meeting.
Big Thank you to Tom Leong for not once, but twice providing stellar service for me and my 2017 Volt. A big Thank you to the mechanic as well who worked on my car. It's comforting to know I have a dealership I can rely on for servicing my car and takes great customer service to heart.
We bought our Chevy bolt from Daniel. He made the deal happen in July. I am now confident enough to drive to California. Palm desert. With technical coaching on the cat provided by Daniel and his associate I felt supported. Oran easy drive. More of a advent. A puzzle. I feel like I’m flying a plane. Every night I prepare for the next leg of the journey. I plan on 3 fast charges a day. Much to learn I the first two days. I plan on 120miles I don’t feel empty. It’s a great.Car. I think differently about driving. Much more thoughtful. Thanks dueck downtown for the fun car
I would highly recommend visiting Dueck Downtown when in the market for a vehicle. Both Kimberly (sales) and Peter (management) were professional and knowledgable. We did not feel any pressure as you typically do at most dealerships. Dueck stands by their products and service which gives you peace of mind. Kimberly's outstanding customer service was just that - outstanding! Thanks again Peter and Kimberly for making our vehicle purchasing a positive experience!!
Excellent customer service from Kimberly Kim. She was very patient and showed me and my wife several vehicles that we are comparing. She also answered all our questions with ease. We enjoyed our shopping experience with Kimberly and we would definitely recommend her to our family and friends.
I am sending everyone I know here! Everyone was lovely and treated me better than an average customer. Kimberly was amazing with getting me into my dream car, if it wasn't for her I would not be driving my new Camaro RS! A HUGE thanks to Kimberly (sales), Peter (manager), and Amanda (finance). Kimberly was great to work with! We had been chatting for a month and she is happy and energetic! She respected the times I was not available to talk! Most sales people don't do that, they power call all day! I can't thank them enough for the stress-free purchase of my beautiful car!
I really enjoyed my experience buying a car a Dueck Downtown. The staff were very helpful and went out of their way to make it as stress free as possible. Thank you Kimberly!! It would have been a 5 star experience if I got more of the price.
I had a superb experience with my Chevy purchase at Dueck Downtown. I was helped every step of the way by Kimberly who is incredibly knowledgeable and friendly. I really appreciate how easy she made it for me-a first time buyer and will definitely recommend her to anyone interested in buying a car! Thank you again!
I wanted to thank Kimberly for her assistance in my purchase of Tahoe #3! From the moment we walked in the door to the moment we drove away in our new car she was extremely knowledgeable and pleasant to deal with. Amanda and Peter were also wonderful. No pushy salespeople at this dealership! It was a pleasure doing business at Dueck Downtown and will recommend it to family and friends for their next car purchase.
I have to admit that I wasn't quite ready to trade in my good old car when I first walked in, but easily changed my mind, thanks to Kimberly Kim. She took such good care of us and made sure we were satisfied with our purchase. She is pretty awesome. We are really happy with our new EV bolt! Thanks Kimberly, From Jo and Alex
Kudos to Kimberly Kim who helped us buy our first electric car - a Fiat 500. Kimberly was very helpful, knowledgeable and helped us through the process of trading in our car in and looking after all the details of the purchase of our Fiat. The service team also were great in fixing the few things we noticed. Thanks Dueck Downtown and Kimberly!
I don't normally write reviews, but I do take the time to read what others write. I am influenced by others experience with a business and its staff. If someone takes the time to write about a business, I think it is important to read. I went to Dueck Downtown on Terminal in Vancouver. I was feeling skeptical of dealing with a car dealership. I was immediately surprised by the friendliness of the staff. There were no pressured sales pitches. I received sound information about the car I was interested in. I was happy that they were able to create a flexible payment plan that worked for my current budget.
I would highly recommend anyone to Dueck Downtown especially my experience with Jennet and Darren. She answered my text message in a timely manner and invited me to come to the dealership. He was friendly and informative about the product; I did not feel pressure into buying a vehicle. I am now driving my new car, and it’s everything I hoped to get plus more. I will return to Dueck in the future; I feel it’s a car dealership I can trust.
They say friends buy from friends. That's how it felt with Kimberly Kim. She listened to me and we decided upon a car that I wanted. I love my 2014 Mustang club of America convertible. Thanks to everyone at Dueck for looking after me. I would recommend the team at Dueck Downtown to all of my friends. and family. This is my second purchase from the Dueck family. It wont be my last.
Thanks guys
Blake Toth
I recently began a search for a specific vehicle make, model and appearance, which I located online at Dueck GM Downtown. After 2 test-drives about 2 weeks apart, and trying other vehicles in the interim, I purchased the vehicle I had found at Dueck GM Downtown. My experience with the process from start to finish was excellent. My sales representative, Howard Zhang, was personable, patient and accommodating, answering my many questions and providing various information upon request.
During the purchase phase, Howard arranged the assessment of my trade-in vehicle and liaised with his sales manager seamlessly. The price and trade-in negotiations were concluded in no time at all, without pressure, and left me satisfied that I had received a deal that was more than fair. The Financial and Services Manager, Joe Nadon, was equally pleasant and efficient, completing the necessary paperwork quickly, and explaining purchase and other options clearly. When I advanced the vehicle delivery date by a day, Howard was able to arrange its detailing and other preparation at short notice. I was able to speak with 2 of the staff members responsible for the detailing - they took time to explain their process to me, which I appreciated.
It would be an understatement to say that I was very impressed with this dealership and its staff, and I would not hesitate to recommend them to anyone looking to purchase a vehicle, new or used.
I had a great experience buying from Dueck Downtown. Kimberly Kim was very helpful all through the process. She helped me find just the truck I was looking for. With her help I had lots of time to make up my mind and enjoy a nice test drive. She helped me get the accessories I needed and ensure the transaction unfolded at just the right time for my hectic schedule. She even picked me up at the Skytrain station a couple times when I was en route to the dealership. I am very happy with my purchase and enjoyed the entire experience at Dueck. Thank you Kimberly!
Dueck is great. I Bought out a 2013 Terrain from its lease and i love it. Had a small leak in the tail light when it rained and they fixed it quick and efficiently. The staff are amazing, from the service centre to the salesman all of them are friendly and good at their jobs. Have no regrets buying from them at all!
Purchased our first Plugin Hybrid - Chev Volt from Kimberly Kim. Great experience by the whole team. Kim was more than helpful getting us what we wanted and working behind the scenes to make it all happen. Thanks everyone!
I had a wonderful experience at this dealership. Everyone was super nice and helpful. Kimberly Kim was my salesperson and she went out of her way to help me. I am from the Sunshine Coast and she would’ve picked me up at the ferry if need be. Then to help me turn in my car for the scrap it rebate and because I was not local, she followed me all the way out to Surrey and then drove me back to the dealership. We had quite the adventure. Peter and Amanda were also very kind and accommodating. Highly recommend!
Another great car buying experience at Dueck downtown. Our sales representative Darren was both knowledgeable and helpful. The price negotiation was clear and fair. Picking up our new Terrain was a pleasant experience with all the relevant features explained and demonstrated. Overall very pleased with both the process and the personnel.
Great experience buying our first electric car with Kimberly Kim! She made the process so seamless and easy and you can tell she really cares about the clients! She called us right away when the government approved the new Federal rebate, and she's willing to spend time and explain all the detail with us! Thanks for the great service!
Bought a car here through Brad and assisted by Darren. Both were very professional. No pressure sales but they were sharp in following up which resulted in me going back and eventually making the purchase.
Came by after a long day of work to check things out and thats when I met Darren. He was awesome. No pressure, really helpful and just a good guy overall. He made the whole experience actually enjoyable. I didn't end up purchasing a vehicle (didn't end up needing one in the end) but I couldn't recommend Darren enough after that experience.
I recently bought my first car from Brad Wells at Dueck Downtown. Brad was very helpful; he answered all of my questions and accompanied me on a long test drive. The purchase and insurance processes were all very quick and easy. I am happy with my car and would highly recommend Brad to anyone looking for a new car.
From my first visit and interaction with Darren Schultz, to driving off the lot with a new truck, I had an excellent experience with the entire Dueck Downtown team. Ryan Schram (Sales Manager) was top notch and the finance and parts team were awesome. After 4 Dodge Rams in a row I'm pretty embarrassed it took me this long to experience the best service from the best brand.
I had an excellent experience having my car repaired. The car they provided was was very nice. They did an excellent job of documenting my concerns and communicating the diagnosis to me. Extra time was taken to check for any extended warranties that I may of been unaware of as I was just over the factory warranty. The end result was that my car was fixed and the repairs where covered by warranty. I will be returning to this dealership for any additional services I may need.
Picked up a new Chevy Spark a week ago. Was totally satisfied with the time Mak took to thoroughly explain everything I needed to know about the car. Very funny, and very knowledgeable. It was a real pleasure to deal with this Dealership.
Thanks again Mak.
Cedric
Had my car service recently at the downtown location.Very impressed with the speedy turn around time.Tom and Armando were great.I even got a car wash which was a pleasant surprise.
Keep up the great work :)
To Whom This Letter May Concern,
This is to inform you that Mak Makalai represents the best Dueck GM Downtown has to offer. In all my years of working in/experiencing sales I have never, ever, been treated more professionally and kindly. Not only was Mak's knowledge of cars far more than I expected, but he was also able to quote a more than fair price on the car my wife and I were looking at (it was a Chevy Cruze LT if you're curious). His "no pressure" sales ethic made buying a car easy: something my wife and I were not expecting at all. In short, Mak will redeem your way of think of car salesmen. He will walk you though, step by step, until you drive off the lot with a car you love.
But wait...it gets better. When we took our car in three weeks later for an inspection (today), not only did Mak remember our names, but he immediately dropped everything he was doing and took care of the situation. He made sure we were near first in line at the garage, he made sure that we had transportation if we needed it, and he did it all knowing that the sale on our car was already made weeks ago. This is even more proof that Mak cares about cars, the place he works, and the people he serves.
In short, if you are a customer and you are reading this letter, feel safe if Mak is taking care of you. There is literally nothing to worry about. If you want a car, and amazing service to go with it (along with a more than fair price), you found the place and the salesperson you are looking for. And when it's all done and you own your new car, remember to give this man a perfect score on the survey that coming your way--and if you have the time, write him a letter like this so other people will know that they are in a good place where good people work.
Thanks again to Mak and to Dueck GM Downtown!
Stephen P. Bell
I had a really positive experience and my sales agent Daniel was knowledgeable, helpful and supportive. This was my first time leasing a car and I came with a full list of questions. He didn't talk down to me, he answered all of my questions honestly and found out the answers for the ones he wasn't 100% sure about. He even offered to come in on his day off to help me pick up my car (even after all the paperwork was signed and the final sale was made). I had a great experience and highly recommend the dealership and Daniel in particular.