Awesome job as a salesman Tim Wilkins, wasn't pushy and worked hard to get what I needed and I liked the fact that he has been there for 20 years!! Excellent job Tim
Had a really good experience here. Not pushy; gave me a fair trade for my old vehicle, and feel like I was treated well. Go see Sat or Wayne, they'll treat you good. Love it that they are closed on Sundays too, at least there are still a few business out there that still feel the need for a day of rest.
Never have any issues with these guys. They are fast and courteous.
Best experience I have had with a car dealership to date,
2019 Colorado with duramax had a issue after only 4000 kms and GM was on strike and parts were back ordered, Tim Wilkins (The guy who sold me my truck) Went above and beyond on getting my truck going for me as i had to leave for Alberta for a few days. They actually took a truck off the lot and stole the parts needed to get mine going for me! couldn't be happier!
I have never before been ripped off like this before..true pros
I purchased my 2017 Silverado at Mertin and the service has been very good to date. However, I had an appointment scheduled to take care of an issue that I had foolishly created, but lucky for me the issue resolved itself. Even though Mertin incurred some costs in preparation for the appointment intended to correct what I had screwed up, they very kindly told me not to worry about it. Now that's after sale service!
Got the tires for life deal. No problems new tires. Thanks guys. Best service here.
First time there. Nice washrooms. Didn't have to shower after talking to the salesmen. Truck battery died and they jumped it for me! Definitely will be going back.
I love this place!!! Great prices, great service. Work is always done as expected or better. And the tires are truly the cheapest you will find anywhere. They stand behind their products and service.
After shopping around from out of town at a few dealerships. We reached out for a used unit they had listed. Wayne Vandenbrink was awesome to deal with from the first initial contact all the way to us arriving from out of town to pick up our new to us truck!
He made sure everything was taken care of and ready for when we arrived.
Wayne made sure communication was kept through out the whole process!
Great friendly service,especially from Satinder,he really knows his stuff. Was just looking at the new trucks and who knows it's looking like we might buy yet another vehicle from them.
These guys are awesome. After changing my mind and buying an electric scooter from Sinclair's Motorsports in Surrey this company gave me all of my deposit money back. If I decide to buy a car in the future I will buy from here. Thanks again this means a lot to me as I am on a limited budget.
Bought 6 vehicles from Mertins over the years. I believe the pricing was fair and the sales staff were easy to deal with.
Got a windshield changed that went faster than expected, and the bussing drivers were very professional and polite; holding doors, helping move groceries, etc.
Top notch! Only place I've gone with my Cadillac since being back in BC! Great prices with great customer care. They will talk you through what they're doing and won't "beat around the bush" when it comes to what's up with your vehicle.
A great place, going in on the first time looking for information no Problem. Everyone was happy to help
My second time there and brakes on car checked, they took off pads and showed me what they looked like. I appreciated that , they told me maybe my cabin filter needs changing but never showed the the filter. Two weeks later I had to change the cabin filter myself because it was very dirty. I have read a lot of very good reviews for this dealership and spoke to the service manager. Sorry guys I,m still not sure what to think.
I had an appointment for an oil change. It took 2.5 hours, which I think is excessive. I ended up waiting there the entire time because initially, the guy told me it would be about an hour.
The long wait time is a regular occurrence for me there -- they may end up losing my business for that reason alone. Otherwise, happy with the service, I like that they include a vacuum and a wash.
Wish they had reset my 'check engine' light -- most oil change places do that for me.
We purchased a truck yesterday. Peter was extremely helpful and professional. Jim, the sales manager went above and beyond. Great experience and would highly recommend.
First class buying experience 6 times in the last 3 years. A place like no other. Honest staff worked with me on each purchase to insure I got what I needed.
This is my first time writing a Google review, and probably my only time, but I wanted to take this extra step to tell potential customers of Mertin GM about what a wonderful dealership this is! We were recommended to Mertin by a friend a couple months ago. We had a very specific list of "wants" for our new truck purchase that, I'll be the first to admit, made us somewhat tough clients to please. We weren't willing to settle for less then what we had in mind, and because we didn't NEED a new vehicle, we were also prepared to wait as long as necessary to fulfill our criteria. A salesman of 8 years at the dealership, Surinder Mann, agreed to help us find our perfect fit. He searched province-wide for us and stayed in touch almost daily throughout the process. We found him to be both professional and friendly, very easy to talk to, and up-front as well. Amazingly enough, he ended up locating a truck for us that was en-route from the factory and headed to another dealership in BC. It was exactly the one we had been looking for and we were thrilled when he was able to secure the vehicle as ours. He told us it would be 3 more weeks before the truck arrived at the dealership. During that time, Surinder also facilitated a specialty order for after market rims (ordered and delivered from California on time!), and was very accommodating of the extras we wanted put onto the truck or taken off the truck before we came to pick it up. We were pleasantly surprised when our truck arrived at the dealership almost a week earlier then promised, and was ready to go for us days ahead of schedule. Which brings me to the other outstanding individual at the dealership, of whom we have the highest praise, Sean Elmont. He is a Sales Manager at Mertin. Throughout the process we were also in touch with him on a regular basis, and for someone who is so extremely busy, his replies or follow-up phone calls were always with an incredibly fast turnaround from our initial ones. He is very personable and refreshingly honest, two qualities we certainly admire in anyone we'd like to purchase a vehicle from. When the day came to pick up our new vehicle, we were again surprised walking into Mertin.... it was sparkling clean (even the bathrooms were spotless and beautiful!), with both a large play centre and an iPad available for our 6 year old daughter to use during our 2 hours there. We felt immediately at ease. In the end, our vehicle was even less then the already low price they had initially promised us, which for my husband sealed the deal that we would be Mertin customers for life going forward. Please, if you're considering a new vehicle purchase, you can feel VERY confident about this dealership and the excellent service of both Sean Elmont and Surinder Mann. We are thrilled with our new truck and can't thank them enough.
Bought two vehicles within a couple of months, while I lived in Chilliwack got all my service work there, even got my daughter going there, excellent service all the time friendly staff, way better than Preston chev olds, when I return to Chilliwack will going there for service again
these guys are great, I needed a wps reset on my 2009 eqinox that I needed a tec2 unit for, and they went out of there way to help me out. which I dont think any other dealer would have done! Thanks guys.
I was very happy with the service and quality of work that my Camaro recieved from the Paint & Collision Center at Mertin GM.
Shandis & Jeff your awesome!
Thank-you so much for all your hard work it's greatly appreciated!
I couldn't be happier with how my Camaro looks.
Thank-you,
Cindy R. :-)
Great service! Great!!!!