Was able to get us in and get looked at quickly and Staff was friendly, but completely misdiagnosed our vehicle. They claimed we needed a new ECM and sensors when what was actually needed was $100 egr valve.
Over an hour and half for a prescheduled oil change. Friendly staff, horrible service. I prebooked and when booking told them I had to be on the way quickly. They took my appointment then had no staff to do the oil change nor the filter needed for my vehicle even though they were aware I was coming in advance. Haven't ever had an oil change take over 30 minutes EVER at any dealer, even when pulling up with no appointment. Do not come here for services.
Excellent service. Set up a test drive online for Saturday morning, everything was ready to go and we drove our new Bolt home by lunch time - fast, friendly and very efficient. Thanks to everyone who made the purchase so easy! And thanks for supporting EVs in the province.
These highly professional and friendly people have helped us out in emergencies a few times so when it was time to purchase a vehicle we wanted to deal with them only.
As soon as I drove into the service area until I picked up my vehicle, the service was exceptional. I will make Murray GM my default service centre and recommend them to everyone
Very good place for vehicle service and sales. Extremely personable people, very knowledgeable, pleasure doing business there!
I will only take my cars here.. for oil changes and inspections
I trust the staff and they are very friendly
i have a "uniqe" car that treat as if it was their own even though its made from 4 different years sorry boys
I have taken my truck in to Murray Chev for oil changes, for lift kit installation and when I had an error code for the engine showing on my dash. Hugh was the service person that took my vehicle in each time. I got it back on the promised time with the work properly completed. He was courteous, knowledgeable and friendly. His attitude was reflected with all the other service staff I met as well. I was so impressed I called the service manager and complimented his selection and training of his service team. Highly recommend doing service work at Murray Chev. Thank you all.
Dennis
Murray GM thank you! Best of all you have an outstanding employee- Shannon! Shannon was the best sales person I have ever dealt with, she did everything to make me feel comfortable in purchasing my new vehicle especially coming from Calgary. Folks I highly recommend *Shannon Simpson* as your product advisor!
Received a call about a recall on our Chev Silverado 3500 and our 2011 GMC 1500 for passenger air bags. Murray's was able to book both trucks to be completed at the same time which saved us from making 2 trips to Moose Jaw. Both vehicles were ready before lunch. They provided us with excellent service. Love dealing with Murray GM.
Great service they went out the why to see if they can track down parts out of their service area.
Great service, a big shout out to Nathen. His personal approach made me feel like I mattered. His attention to detail saved me more money down the road. He deserves a raise! He will continue to have my business.
Our vehicle broke down in the early morning hours while on vacation. The service department confirmed that they had the required part (sensor) and were able to squeeze us into their busy schedule. All staff were courteous and helpful during this time, making us feel that we were important to them. Knowing that we were on vacation, heading to visit family in BC, they had us on our way with minimal delay! Thank you Murrays!!
This was my first experience with Murray GM. The sales process was quick and easy. Would definitely recommend. Brenda’s product knowledge and expertise was amazing. Kevin was very thorough in explaining purchase finance options.
Very professional. On time. Explain all the work required. Enjoy my visit.
Fast friendly service. Made my experience seamless and with very little down time. The staff is great and kept me informed. Especially Colleen!
Went to take a look at a vehicle. I didnt purchase it but staff were friendly and lot was nicely laid out.
Excellent people to deal with and very knowledgeable staff. Helped us out the minute we showed up and kept us well informed of the work being done to the truck
I was traveling a long distance(1400kms) when I had an issue with my new truck, the service staff took us right in and got us back on our way in less than an hour.
We had never been there before but they treated us like long time customers.
Alyssa in the service dept was excellent, there were others involved but I don't know they're names.
Having bought 6 new trucks in the past this is the first dealer I would/will be going to when we're looking for a new vehicle
Thanks again Alyssa and crew and we'll see you again
Special shoutout to Justin T! He messaged me about my wanted ad on Kijiji. He wanted to help me find a good van! I politely explained I wasn’t looking for anything through a dealership (I have really poor credit) He offered to help me find something privately instead! Super nice guy! Highly recommend him if your looking for a vehicle!
I dealt with Shannon, she made the process very quick and easy. She was fast to respond to my questions and concerns and very thorough throughout the entire experience.
Sales and service both go above and beyond to make things right and make sure I'm happy. Always willing to answer my questions and are very timely getting answers for me.
So I had a review that stated two stars, and that it "was just a dealership" but I've recently had another experience that was filled with nothing but good service, I had an issue with my vehicle that was catastrophic, something happened during the repairs that cause more work to be done. So they gave me a vehicle to drive, ended up doing more repairs than was originally planned. And was still ended up being quoted around the same price. They kept me informed the entire time on what was going on, and that I wasnt surprised. I haven't gotten the final bill yet. But I wouldn't expect that anything in this review is gunna change. Very satisfied with everyone in the service department. If they're reading this, you guys are doing a good job. Cheers.
This dealer has a terrible policy for courtesy cars available for their customers who are from out of town and would like to run errands while their car is being worked on. Any other dealership has no problems lending a loyal customer a loaner for a few hours. Save yourselves some time and get your services done elsewhere.
Fantastic dealership! Great people and service as well as the finest and varied selection of automobiles in town. You ain't ever gonna see a better dealership than Murray GM if you live to be five thousand.
every time i need anything Sheldon is always my first port of call,hes always there for me and always happy to help
I was very happy with the service I received as always. Murray GM has a great team of professionals to ensure that you are completely satisfied when your vehicle is serviced.
Wonderful staff who are always looking after your every need. Recently bought winter tires. Their service personnel were knowledgeable and friendly. I will absolutley do business at Murray GM again. :)
Murray GM in Moose Jaw truly understands that what happens after a sale is equality important as the sale itself. The service department at Murray GM is outstanding, a true testament to the leadership of Matt and the dedication of the entire team. Thank you for everything that you do.
Jeff was a great salesman and the rest of the staff were very nice and professional.
Great place to buy a new car truck
I was very impressed with the service I received from this dealer ship. The staff was very informative and personable. I really enjoyed my experience. My new truck is fantastic and I can happly say I own my dream vehicle. I have always wanted a GMC Canyon and this great dealership has made my dream come true. They have a customer for life. I will definitely be tell my friends and coworkers that if you want great service and great buying experience go to Murrys GMC in Moose jaw. That's where my next vehicle will be bought from.
Great service dept. Friendly salesman we spoke with. Will go back.
We consider Sheldon at Murray GM our friend and enjoy dealing with him and the dealership.
The staff at Murray GM MJ went well above and beyond. I really love my new vehicle and I had great service no complaints here. Thank you to you all for the great service and who all took part in this to make it happen. I’m loving my new vehicle. Thanks again.
Service is very good staff is very helpful The food in the coffee shop is very delicious the coffee shop rates 5 stars
We are new to Moose Jaw and decided we'd purchase a pre-owned GM Certified vehicle from our local Murray GM. The initial sale went well (only reason I am even giving two stars), but after the sale it was far from good.
Our vehicle broke down less than a week into ownership when leaving Moose Jaw for a road trip. They were pretty good about getting us into a rental, the biggest issue was going from our SUV (around 26 mpg) to a rental truck (20 mpg). We had a 3000 km round trip so the fuel cost was a lot more than our little SUV. We were also forced to cut our trip a day short because they needed the vehicle back prior to our planned return trip. They rushed us to sign paperwork to get us out since it was after their working hours.
We ended up with a stone chip on the rental, and we were told they couldn't fill it because it was a new vehicle... It was weird to me that we were unable to choose who would replace the windshield through insurance, nowhere in the paperwork I signed did it say Murray had to fix any damage. I had conversations with the used car manager at the time about the claim number and how we would pay the deductible (through text). Apparently the communications between departments is nonexistent, as the used sales manager couldn't relay our conversation about the claim to the service department. I found this out after looking at my bank statement, I had a charge for over 800 dollars without any heads up from Murray (no receipt or bill was ever mailed). They wrote the incorrect contact phone number and this was their reasoning I was charged without being informed.
At the end of all this I got a really loose apology about the wrong phone number. No apology for the bad communication and the 800 dollar charge.
I waited until everything was resolved prior to writing this review. Unfortunately, I would highly recommend avoiding this dealership and its service department. I'm sure issues happen at any dealership, but I would hope other dealerships have better communication...
Brenda rocks! She got me my jeep! Kevin still think your father Christmas! Greg def a awesome guy as well as Brad! Never go anywhere else! Thanks!
Excellent service from Brenda and Kevin...
Always personable and professionable...
Darlene Geib is a awesome saleslady and will go over and beyond to help you get what you need 100% will be back again for my next purchase!
I’ve dealt with Murray’s on three different occasions and all have been positive.
Darlene and Jason are true professionals who treat there clients like they were their own family.
The entire organization from front to back door is truly top notch and I would recommend 100%.
Thanks guys for a truly rewarding experience
Sue Thurston
March 2019: We purchased a used car and had great service for the minor items that needed to be addressed.
Great service from Ross and the crew today. Good job.
September 2018. Update: I just had my truck in for servicing and the service was exceptional. Good job again on the great service system.
We very much like the truck we purchased however, the post purchase detailing of the truck before pickup, was way below other dealership standards. There is dirt and grease on the interior roof, there was mud under the front seats from the back seat area and all the front seat rails were caked in mud. The carpet under the floor mats wasn't vacuumed or washed.
Other issues, such as getting the tonneau cover sorted out so it would lock and popping the dent out of the rear quarter panel was very much appreciated.
Awesome staff. Lyndsay was so helpful and answered all our questions. She made the purchase of our new vehicle quick and easy. She was such a pleasure to deal with. I would recommend her.
Amazing car dealer, great cars and knowledgeable staff.
Brad Bokinac is a very good salesperson. We felt no pressure to buy and he is very knowledgeable.
Great Service
I have only owned my 2011 Equinox 2 LT since October 2013 and have had several problems with it. I am not satisfied with it but I appreciate the service I have received from your dealership with regards to fixing the problems. GM has met me half way on this last problem and that is appreciated as one shouldn't expect these kinds of problems from a relatively new vehicle. Special thanks to Jason Sather, Nathan, Clint and Rod for hearing me out and accommodating me. Greatly appreciated! Very friendly staff. I do hope this last problem is the last I experience with this vehicle.
Friendly and knowledgable... I'll be back!
GREAT PLACE. Extremely helpful.. We love our truck.
Got a flat tire on the number 1 highway by Caronport and we called in from there. When we got to the dealership we were ushered in and taken care of right away. The wait was minimal, the service was excellent, and the staff were wonderful. Thanks!