We worked with Glen Irvine at Paul Sadlon Motors on the purchase of our Chevy Tahoe - We were pleased with how friendly he was and how seamless he made the process. We were very happy with his ability to understand our needs and wants. Especially how we did not feel pressured into purchasing as we have at other dealerships when we were shopping for our new vehicle over the last few weeks. Both my Husband and I will be recommending our friends and family to purchase their vehicles from Glen @ Paul Sadlon from now on. Huge shout out to Angie in the finance department - she made us feel extremely comfortable with the purchasing process!!!
Mike M is amazing. Great salesperson!
Good staff
Each time I have had to deal with the Service Department at Paul Sadlons it has been a bad experience.
They actually broke my hood release this most recent visit. I was getting warranty work done on my truck. If it wasn’t warranty work I would not have went there.
They called and advised my hood release was not working. It worked great two days previous when I checked my oil. They said it would be 1.5 hours for diagnostics then another hour to fix it plus whatever parts it needed.
I held my ground the best I could with Cheryl. She said they were going to try and do a recall from under my truck because they didn’t want to fix the hood release that their technician broke.
I called the service manager “Karen” the next day. She said they got the hood open and said it took 3 guys over an hour and a half. She said she has to charge me $70 for a half hour of labour. I said I would pay it because $70 is nothing when it comes to telling everyone what happened with my bad experience once again at Paul Sadlons Service Department.
I will be purchasing my next truck from Georgian that’s for sure.
+ Revised my review.
Booking an appointment over phone is much faster than E mail.
E-mail response Takes a day for an appointment.
Better to drop by or make a phone to make an appointment.
E mail, Online booking system seems not working. no answers. Waste time.
Although I didn’t end up purchasing a car from this dealership (nothing to do with the dealership at all) I highly recommend Zachary as he is one of the most helpful and real sales people I have ever dealt with.
Thanks for all the help!
**BUYERS BE AWARE!!!!**
'0' stars not possible or i would change my rating....bought a used 2017 GMC van for work from Paul Sadlon Motors at the end of May 2020 (Van was previously involved in what i thought was a minor collision) but I was assured that any damage was fixed. Figured at the time it only had 18,500 km on it and wasn't even a fully 3 year old vehicle yet, so worse case scenario, i would have factory warranty on it for any potential surprises down the road. On drive home in new van from dealership, I spoke to sales person and mentioned that a 'trouble light' was still on (tire inflation sensor, in which i had mentioned weeks before when I first looked at vehicle), I also had mentioned a minor squeak coming from the back area of the cab, so i chalked that up to the new brakes (supposedly serviced) not being fully worn in, or some minor dust/water in them??....Sales person did mention I should call service, I agreed but figured it wasn't anything immediate and I needed van for work as we were super busy and couldn't afford downtime at that moment. Up to this point it took a couple of weeks for van to even be ready for delivery. Another month and half go by and I get pulled over on the way to a jobsite by a random driver who tells me he notices my rear left tire is 'wobbling'??!! Right at this point, I immediately call in for service and let them know about my problem and that the safety of this van is concerning!!! This is where the HORRENDOUS service starts...Appointment was friday a.m. and I'm counting on a small service repair as the following monday I'm taking my family camping for a week and relying on this van to bring up cargo. I called in friday afternoon for update on repair and lady apologized she hadn't called me yet...basically nothing had been completed (aside from repair of tire inflation sensor she had missed the first time) and that the rear axle was BENT and WOULD NOT BE COVERED UNDER WARRANTY??? QUOTED $2900.00 OR MORE!!! The next day after a series of run around phone calls and stress, and trying to get ahold of the service manager, we finally spoke and she refused to warranty the repair!! Stating that the axle was not 'bent' when it left the dealership!! I even stated that on the initial drive home from the dealership, the van was making a 'squeaking' sound coming from the rear cab (oddly enough, same area as axle) SHE WANTED NO PART OF IT AND REFUSED WARRANTY AND STATED THE DAMAGE WAS DONE AFTER IT LEFT THE DEALERSHIP....She even got defensive when I asked her if it was possible that something went through the safety process without her realizing it, she said "absolutely not, I wouldn't have missed that' even though she did miss the obvious trouble message for the tire inflation sensors the first 2 times.
I very carefully looked after the van the whole time I had it, if an axle was damaged, there would be other signs of evidence somewhere else of an impact of some sort....axles are solid metal, they don't just bend on their own, and if they did, thats a defect and should ABSOLUTELY be covered under warranty!!!I have taken pictures below and around the areas as I have never been in any type of accident or minor fender bender in the 2 months leading up to this horrific service experience....I have taken pictures of all areas around the axle as I will be pursuing legal action....Service manager lacked accountability, customer service and was rude...
DONT GIVE THIS DEALER YOUR MONEY, THEY DON'T DESERVE IT!! IF YOU REQUIRE SERVICE, THEY WILL TREAT YOU LIKE A CRIMINAL, AS THEY HAVE ACCUSED ME...
Not interested in your reply either Paul Sadlon Motors, this experience could have been avoided and others have a right to know what kind of place they are shopping at...
Great at wasting your time. Bought a Groupon for an oil change and vehicle safety inspection. I already had an appointment to go in but had to reschedule. Upon calling to reschedule, they tell me they do not service my make of car (Ford) or cars over 10 years old (2009) despite their groupon stating neither of these things. Time to go to someone who knows what they’re doing
Nothing special about this dealership. I've seen better.
This is late, but I must write what bothers me; to this day. In 2012, I bought a 2012 Chevrolet Impala from Paul Sadlon Motors. I still recall the salesman's name, but won't mention it here. I paid "cash" for the car, & asked if it was possible to get the car on a specific day, but I was told it had to be detailed, & would be the day after. The detailing must have been done by an amateur, because it wasn't as clean as it could have been considering it was "detailed". Because of the mileage on the vehicle, I was told it was considered to be a 'used vehicle". Fine, I get it. Now, just 8 years later, my vehicle is rusting...both driver's door, & passenger's door, & the rear doors are showing rust spots as well. For a vehicle that was a 2012, sold to me in 2012, should have been rust-proofed. I love the car, it has been light maintenance, but I'm afraid the rusting will progress. The driver's door is particularly bad, & a body shop representative told me that to have that door repaired would cost me a minimum of $1000.00. He also stated his opinion..."if it were my car, I'd just drive it". So, there you have it. I'm reluctant to buy from Paul Sadlon should I decide in the later spring to purchase another vehicle. I just may check out Georgian.
Called in about a recall on my vehicle, Sadlon's had me in and out promptly and were very accommodating to my needs. Thank you!
Bought my new vehicle at Paul Sadlon from Gary. He was extremely professional, had the vehicle ready to go upon arrival to the dealership (as I was coming from out of town), and made the experience a breeze. Would definitely recommend buying your new vehicle from Paul Sadlon.
Was our favourite car dealership 🙂
Service department leaves a LOT to be desired. Just spent 485$ to have rear rotors and pads changed on a car with 50k kms on it. Because no one could be bothered telling me my rotors were scored or i needed a caliper service even though I came in 3 or 4 times a year.
Absolutely amazing dealership everyone went over and above to make sure I had been taken care of in the service department when I went in yesterday to have some work done on my truck also loved how fast they got back to me when my vehicle was ready to get picked up hands down the best dealership in town for customers service thank you to all the employees in the service department I will for sure be coming back
Absolutely amazing dealership everyone went over and above to make sure I had been taken care of in the service department when I went in yesterday to have some work done on my truck also loved how fast they got back to me when my vehicle was ready to get picked up hands down the best dealership in town for customers service thank you to all the employees in the service department I will for sure be coming back
Came in a few months back with an urgent issue - my kfob became unpaired from my car. I went to their service center in the morning, letting them know if I shut the car off I may not be able to restart it. The service advisor said he had no time to assist, their mechanics were too busy (Saturday). Part of me gets it, but the other part had to limit my travel and cancel appointments later that day because they wouldn't accomodate me. When going here, do it through the week and deal with someone experienced. I'd say this was a critical and quick to fix issue they should have snuck in.
In an industry where customer experience is the only true differentiator, this dealership seems to consistently miss the mark. Ever since I have purchased our vehicle from them, 3 years ago, there have been constant service issues in terms of accommodation, scheduling and attitude. This time, we were able to get our vehicle repaired at Georgian Chevrolet in a timely fashion. Fantastic experience- friendly staff and knowledgeable mechanics- everything you would expect from a long-standing, professional dealership. Now, as we are expanding our family and looking into 2nd car options. We will not be considering Paul Sadlon, and will actively share these experiences with our friends and colleagues.
Took my sister car in for oil change because she had a mild stroke and wanted to ensure warranty was up to date. Booked appointment 2 weeks in advance so I could get a 3:30 pm appointment. Arrived at 3:15 and got the car back at 5:10. 1 HOUR AND FIFTY minutes later car was ready. Really 1 HOUR AND FIFTY minutes for an oil change. Your service dept sucks but Kyla was great thats why I gave it one star. My first time there and the last. Reference work order 335330
Love coming into such friendly staff. Owen has been such a helpful sales rep with every purchase I've had. Highly recommend
Fantastic service! Go see Jacqueline Hall! She made buying a truck, from out of town seem like a breeze. She got back to me quickly regarding my trade in, financing, and safety. Had the truck ready at the door for my arrival. Took the time to take me through the entire vehicle, making sure all my questions were answered before leaving. I can not say enough about the service I received.
I had visited a few dealerships on the search for my next truck and found most to be a very unpleasant experience (one direct competitor in particular). My expectations in what a dealership should be were exceeded at Paul Sadlon in choices of vehicle, staff attitude and knowledge, and comfort in the buying process. I was so comfortable in my discussions and decisions with with the staff, that I ended up buying a very different vehicle a few days later than what I walked in the door to buy! The low-pressure environment is working for you Paul Sadlon, keep it up!
A special word to Matt Wiggins and Angie - these two were excellent to deal with and I will not hesitate to return to look for my next vehicle. I'll be back for that AT4 Matt! Thanks again,
Love my new truck. The whole process of getting into my truck was very easy and mostly a happy experience! Customer service was definitely 5 star! Shout out to Carl in sales, always a smile on his face and answered all questions I had.
My Son recommended Nick Morrison to my husband and me, Nick was great to deal with, he answered every question and made us feel very comfortable with no pressure in the decision of buying My husband dream car, I would like to thank him for making us feel relaxed and exited all at the same time!! If anyone is looking for a corvette or vehicle, Paul Sadlon Motors is the place and Nick is your guy. Also I would like to send an shout out to Angie Gagliardi business manager she was awesome 😊
I drove over 2hrs to buy my 2019 Silverado from Mac Cameron at Paul Sadlon in Barrie. Mac was amazing, respectful, honest, trustworthy, and easy going. I was not pressured and was able to get the vehicle I wanted for much cheaper then any other dealer! I have since recommended family and friends to Mac and will be going back to him in the future! Thank you for everything! Go see Mac to great service and a great price!
I've been looking at trucks for the longest time and Jacqueline Hall did an amazing job with presenting me with the options that they had available... She takes great pride in finding the right vehicle for you and is a pleasure to work with!
Would highly recommend shopping at Paul Sadlon Motors!! Be sure to ask for Jacky!!
Was in there looking at cars on Friday. What awesome staff. Everyone is so friendly and helpful. It felt like a family atmosphere. Did not get a car but got a couple on my wish list for sure.
I just bought a 2019 Spark from Paul Sadlon Motors and I was very happy with the service. Jacqueline Hall was the sales associate that sold me my Spark. She was exceptional! She answered all my questions, took the time to ensure that I was happy. If you need to purchase a new car, see Jacqueline Hall. Paul Sadlon Motors is very lucky to have such a dedicated sales associate working for them.
Thank you Jacqueline
I was looking for a diesel Canyon and Paul Sadlon had a Denali but so another dealership at a big discount price but thanks to Scott Randall in sales, he really went to bat for me and got the price knocked down even lower than the competition just like the advertisement says Paul Sadlon really does beat everybody’s price. I would like to really thank Scott for making the whole transaction so easy and smooth with no pressure even as fussy as I was he had a lot of patience.And even weeks after the deal was done still checked in with me to see if I was still happy with my truck.
So in my opinion Paul Sadlon is an excellent dealership and Scott is an excellent salesman.
Went in to purchase a 2019 Silverado, was met by Jacqueline Hall. I was very picky of what truck I wanted with what package. Jacqueline was able to find one for me after some days of hard searching. She always kept me up to date on what was happening and answered any questions I had. As this was my first major purchase there was a lot. She did a great job over all and would highly recommend. Thanks for the new truck @Paul Sadlon Motors.
I just bought my second car from Paul Sadlon Motors. Jacqueline Hall helped me so much. I bought my first car with her help and after 8 months I got the second car. She is the best sale and lease person at Paul Sadlon. If you are looking to buy a car, I recommend speaking with Jacqueline Hall at Paul Sadlon. I looking forward for next businesses with Jacqueline Hall and Paul Sadlon. Thanks Jacqueline!!
We just leased our second vehicle from Doug Harris at Paul Sadlon Motors! Both times were such a great experience! Doug goes over and above to make sure you get EXACTLY what you want and does it with a smile on his face. He is also very quick and efficient- from the time we saw him and told him what we wanted to driving off the lot with our new vehicle was 4 days (he had to first FIND what we wanted and get it to Sadlon) We definitely did not make it easy on him this time and when we made a mistake that created more work, he just laughed it off like it was no big deal- other staff groups in Paul Sadlon Motors should take Doug's lead with that!! Thank you so much again Doug!!
I was referred to Mike McLaughlin and Paul Sadlon Motors after my Daughter in Law herd I was looking for a new Canyon. I am happy I made the drive to Barrie, not only did I get the best price (I shopped around) Mike was the most professional sales person I spoke with. I am happy to say I purchased a new vehicle from Paul Sadlon Motors and I will refer all my family and friends to go see Mike McLaughlin. Thanks for all the help! - Allan
Just got a new 2019 Spark. Jacqueline Hall was super friendly and very knowledgeable. She walked me through the process and made everything easy to understand. Will definitely tell people to go here to get a new vehicle. She made getting a new vehicle a breeze and worry-free.
Love my new GMC truck and my Cadillac! Nick Morrison is the best sales person I have ever dealt with at any dealership! Easy to deal with no pressure everyone at the dealership was great to deal with. Got top dollar on my trades and a great deal on the new truck and Cadillac! You got to go see him. I never thought I would drive a GM but now I have two and I love them both I feel like a kid again driving my Cadillac. I have had all three brands of trucks now and the GMC drives, pulls and handles the best! What are waiting for go see Nick!!!!
It was the first time we had purchased at the dealership and it was a great experience! Everyone from reception, to the service department to the shuttle service for when I leave my truck for an oil change is great!
We dealt with Nick Morrison and he was amazing, he made it so easy and enjoyable from start to finish, we didn't feel pressured and he always makes himself available for any questions I have! I highly recommend him and will definitely continue dealing with Nick in the future!
If you are looking to buy a car, I recommend speaking with Jacqueline Hall at Paul Sadlon. I truly believe she wants to ensure each of her clients get into the right car at the best price. She is also incredibly patient and at no point did I feel as though I was being pressured (something I often feel elsewhere). I watched as Jacqueline fought hard to get me exactly what I was looking for (and to be honest, I was probably asking for a lot). You will also find how upfront and honest she is to be extremely refreshing, especially in the car sales industry. She also has a great sense of humour - making the car buying experience a blast. Cannot recommend her enough - thanks Jacqueline!
I had the pleasure of meeting Brandon, the mechanic. He was very helpful when buying a new vehicle. And even better than that, I was able to get a date out of the deal! Five stars for wrench work, one star for chopstick use!
Out of all the dealerships I have dealt with in the past, Paul Sadlon has been BY FAR the most easy going and least stressful experience I’ve had.
I was so very fortunate to meet and deal with Jacqueline, one of Paul Sadlon’s great salespeople! She is no pressure, friendly and the best part.....she beat up her sales manager pretty good to get me a solid deal!
I have had my C7 for 3 years now and it’s a nice surprise when a salesperson (Jacqueline) still checks in after I took delivery of the car to make sure myself and the car is doing well. Top notch customer service!
I would highly recommend Jacqueline for your next car! It was worth the drive!!!
Mac is amazing at what he does, he was very helpful for all my last minute changes and needs. Very friendly and honest and felt no pressure to be forced into a purchase I wasn't comfortable with, very very happy with the service and it's no wonder why everyone recommended me going here for my first new car purchase needs 🙂
We would like to express our sincere thanks to Jacqueline Hall who looked after our needs in acquiring a vehicle that met our needs. She was always pleasant, accommodating, considerate, thoughtful, friendly and helpful. She is certainly a salesperson who deserves the utmost respect and gratitude from all of her contemporaries. will certainly advise others to do business with Jacqueline. Regards Conrad and Verna
Walked into the dealership to buy my first car. My salesmen was Jackie and she was nothing but professional. she was able to explain everything I need to do and get to obtain my first car. She was realistic when it came to a budget and the type of car (chevy cruze)for someone's first car. she is knowledgeable and really want everything to go smoothly, she gives out her own cell phone so she can answer your questions as soon as possible. Jackie was able to make my first car shopping as smooth as possible and I would definitely be back.
The staff were very helpful and friendly. Overall service was great!
Best place to get all work done on my vehicles. The staff is friendly and always willing to take the extra steps to make u feel comfortable & answers all questions. They provide you with shuttle service & they have great rates. I wouldn't trust my vehicles with anyone else. 😊
We picked up our truck on Tuesday, our experience was so easy and smooth, Thanks to Jackie she listened to what we wanted for our new purchase. Jackie had everything ready for us quickly. The staff at Paul Sadlon were great too! Thanks again until the next vehicle. Wayne and Lorraine
Jacqueline is such an amazing help! We wouldn't recommend anyone but her!! She really goes above and beyond for her clients and she tries to find the best deal and car for you. She's the only sales person my husband and I have ever been comfortable with She's not pushy with sales and is more into helping you then you just being another number.
Terrible dealership! Do not deal with it! After they got your money they momentarily forget about you. Never pick up the phone, never answer by email etc. I've bought the 5 year old pre-owned car there, payed more than 20000. They said they'll fix one paint issue, they did not. In one month car started falling apart. They said they did safety test, but obviously they did not. Shocks, seals never were replaced since the car was produced, same as tires and all suspension, transmission oil etc. Especially i admire this fraud company IA SAL which extended warranty they so persuasively sell. Your powertrain will be fully covered they said. First claim - refused to replace parts which were under this warranty. Second claim(another under warranty case) - refused. Dealing with Paul Sadlon was the worst experience in Canada i've ever had... Save your time, money and brain cells, never deal with them.
Keep hearing your ads on 106. When I was younger Paul sadlon was always a stopping point when car shopping, Then I didn't really hear of the dealership for a long time. It's good to hear the ads again and will make me want to stop by when vehicle shopping.
Thank you so very much for going above & beyond yesterday when I brought my cruze in. It feels a lot better knowing theres somebody there who'll go an extra mile to make a customer smile.
A Special Thanks to the Staff of Paul Sadlon. They all went above and beyond my expectations and helped me out on a Saturday afternoon. If every business was run by dedicated people like them , the world would be a better place! Job well done!
I have an utmost appreciation for Mike Boulding, who had taken the time over and above his title to ensure my experience was nothing less than perfect. Because of my concern with communication, he made efforts to call me directly and fully explain each detail of the work completed to my Cadillac SRX, and CTS. I sincerely believe that building a relationship with your customers is essential in this industry, and it was clear that he conveys this honest integrity. Through many visit's now to Paul Sadlon's, I have seen Mike do many things that are above and beyond his Mechanic title in order to keep the Service area running efficiently. Mike Boulding is the true represtentation of what it means to be a leader and director, and this is why I will continue to bring all of my GM vehicles to him.