Needed a spare key for my car, and they had it cut in 10 minutes. We got there just before close and they stayed a little longer to help us. Excellent service.
The first time i met Doug Robinson at Doug Marshall Chevrolet he made me feel welcomed. He listened to what i wanted and delivered the vehicle i was looking for. Not once did he make me feel stupid with every question i asked of him and i asked a lot ..i would Strongly recommend him and the dealership to whoever's looking for quality service and of course quality vehicles.
I highly recommend Kyle at Doug Marshall. I am from Whitehorse and was interested in the Cadillac XT4 Sport model. I started emailing with Kyle about trading in my car for the 2019 Caddy. Kyle was quick to respond and super helpful. They gave me a fair trade in price for my car. I told Kyle I was coming to town to check out the Caddy that I was interested in on their website. Kyle was very friendly, easygoing and professional. He will go out of his way to make sure you are one satisfied customer. He was very knowledgeable about the specs of the vehicle and not a pushy sales person which is a huge bonus. After taking the car for a test drive I was immediately in love and had to have it. The next day I signed the papers and the Caddy was mine😆Problem was I left my car back in Whitehorse. I had already driven 15 hours with my friend and was not enthused about driving back again in two weeks to pick up the caddy. Kyle was kind enough to meet me in Fort Nelson to do the trade so that I wouldn’t have to drive too far again. He made the process smooth and effortless. I would definitely buy from Kyle Again and highly recommend him. I give him 10 stars
⭐️ ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Definitely go see Martin Paradis at Doug Marshall to buy a new or used vehicle here! I was impressed with his honesty, integrity and willingness to listen and look up other options. He understood the logistics of having a large family and helped make it possible for us to afford a vehicle that would fit us.
The day we went to pick it up, it wasn’t quite ready, so he offered to drive it out to us, and did so once it was ready, and we live 45 minutes outside of GP!
About a week after buying it, there were battery problems and it wouldn’t hold a charge, so I called him up, sent some photos off and he replaced the battery with no issues. He even offered to drive out again to drop it off! Absolutely a pleasure working with him, and I would highly recommend both Martin and Tammy who did the financial paperwork for us. We ended up having 5 kids in her office at one point to sign documents and it didn’t even phase her. Thank-you guys!! I really appreciated you working with us and making this process as seamless as possible.
I delt with Martin and he was amazing. He answered all my questions that I had and if he didn’t know the answer he made sure to get the answer I needed right away. Not pushing at all, he and his team let me take the time I needed to make my big decision. Amazing Team!!
Bought a Brand new 3500 pickup From Don Hunter and absolutely Love it! The purchasing experience was like no other and he was determined to get me into exactly what I wanted for exactly what I wanted to spend. There was no pressure and even after the sale hes continued to look after me and give me exceptional service. Id recommend him any day! Thanks Don!
Won't buy a vehicle anywhere else. Last year when looking for a car (specific to what I wanted) Doug Robinson didn't give me any run around or didn't try to change my mind on vehicles. Every other dealership had tried to upgrade me to a newer or bigger vehicle for more money. Doug R found what I wanted and gave us the best options on buying. Now when looking for another vehicle same thing! Every dealership and sales person gave us the run around and tried to sell us something different. We were very specific on what we wanted and nothing more nothing less. Doug R found us exactly what we want and for a better price! I can not say enough good things! Not pushy, very knowledgeable, if he cant answer a question he finds the right person to answer it, very open and honest!
Our salesman, Martin Paradis, was excellent and went above and beyond for us. However, the service provided after the truck was purchased was terrible. I will never recommend nor purchase from Doug Marshall ever again.
Excellent service from the Service Dept. as we had our motor replaced on our Chevy Traverse....what a big job!! There were a couple glitches, but Leanne and her team quickly rectified the issues without hesitation. Highly recommend this dealership.
Don Hunter was a great guy to deal with from start to finish and I would highly recommend! Super nice guy, very knowledgeable and he explains every possible option to ensure you are getting the best deal.
Very fast service. Honest, polite and found me what I was looking. I would recommend to anybody.
Dear Doug Marshal, Thank you Doug Robinson and Curtis Roux for helping me with my recent truck purchase. You guys were such a pleasure to work with and very helpful every step of the way! They took care of me and made me feel like I’m a part of the Chevrolet family before I got my new truck. I thank you once again and I have been enjoying my new trail boss every day!
I highly recommend Doug Marshal and talk to Doug Robinson for top notch sales service!
We couldn’t have been happier with the service we received when buying our new vehicle. Martin Paradis went above and beyond to get us exactly what we wanted and in a quick time frame. I would highly recommend both Martin as a salesmen and Doug Marshall as your dealership. Nice to see good service in G.P!
They got me in quickly. Got me a deal on a rental and fixed my truck within a couple days. Fantastic service! I'd go back any time.
Just purchased a used vehicle and I am very happy with the value and quality of the vehicle. I dealt with Martin Paradis and found him to be informative and friendly.
I would highly recommend both Martin as a salesperson and Doug Marshall dealership .
great service ladys.help me and my family over
These guys are some of the Most down-to-earth and genuine people you will ever deal with. They’ve Always been straight shooters with us.
We recommend seeing them first. You won’t be disappointed.
We just purchased another vehicle through Don Hunter and our experience was excellent, as always. He listens to your needs and matches you with a vehicle to meet them. He is easy to talk to, transparent and goes above and beyond every time. He is very knowledgeable, enjoys what he does and it shows. Highly recommend Don Hunter. We will go back again!
My family has been going to Doug Marshall for years, My parents, Brother, and Myself have all personally purchased from here. I just bought a Subaru from the used department. My salesman bobby was great! Answered all my questions, didn't give me the run around. He worked hard to find something in my budget, and what was going to work for my daughter and I. Thanks again guys!
I had a Fleet Vehicle in at Doug Marshall, they did all the work they thought was required and a few weeks later sent in a request for approval to perform the work. Although the work did not have to be performed at that time, we ended up having to pay the bill since the work had already been completed. When I spoke to the service Manager she did not care one bit and dismissed me.
Martin Paradis was our salesman & we have never had a better experience then what we got with him. He was knowledgeable, understanding to our needs and made a seemingly impossible scenario come to life. I would recommend him to anyone looking to purchase a new or used vehicle! This guy takes pride in his job and it shows in every step of the sales process. Thanks Martin! and thanks Doug Marshall!
Sales staff is great and very helpful. Service department was horrible to me on several occasions. I will not buy another Chevy again I have owned two Silverados and Sierra's never had any major issues with any of them. But the first one I bought new was from here and when it came to warranty they did not want to help. I took it to their competition in town had absolutely no issues. My recommendation buy it here get it serviced else where I would give them a one star if it wasn't for their sales team.
Great experience purchasing from Doug Robinson! With lots of support and patience we were able to take our time and make the right purchase. Very accommodating and knowledgeable, made for an enjoyable experience!
Doug Robinson made my new vehicle buying experience easy. He was professional and no nonsense. Highly recommend him folks
Great service! Corey went above and beyond to make sure my truck was in and out no problem, and even got me warranty on running boards! will be back for sure!
Do not take your vehicle here for service!
What should of been a simple diagnosis of a bad sensor and fuse for a no-key start, left me with basically no answers for 2 days and I'm still not sure they even looked at the issue itself.
Took my truck to No Limit, they hooked up GM TECH TOOL (you know the one they use at a GM dealer LOL), verified new sensor was good and old sensor was bad, cleared the code and I was on my way in less than 30 minutes.
One of the service advisors said they believe the engine to be SEIZED!
Incompetent would be the best word to describe their mechanical abilities.
Took my 2018 2500 pickup in for some warranty work and oil change. Corey was very nice to talk to and quite humorous as well. He was happy to hear all my concerns and said the work should be done the next day.
Thanks Corey
Had an awesome experience purchasing a new 2019 Chev Equinox. Doug Robinson was exceptional to deal with. Worked with me, and my needs. I never felt pressured, and was super happy with this purchase. Good vibes from start to finish, which I find rare when shopping for a new car :) Would definitely recommend Doug Marshall Chev, especially if you ask for Doug Robinson to help you out!
If you ever visit ask for Doug Robinson. He is easy to deal with and we never felt any pressure. I highly recommend!
We traded in our old vehicles on a 2019 suburban premier edition. Don hunter made the experience very easy and stress free as well as negotiated a very fair price for our trade ins while also getting us the price we wanted monthly for our new ride. HIGHLY recommend him.
Will never be back, had the girlfriend take my truck in for an 8 am oil change appointment. After waiting until 930 am she approached the desk to inquire about the wait, only to be informed they didn't even have the truck in the bay yet! She asked what was going on because we had an appointment. She was informed the "appointment" isn't really an "appointment" its a drop off time, and they would "get to it when we get to it." She told them to give her the keys back and she would go somewhere else, she had somewhere to be at 10:30 am, and even if she didn't, it doesn't matter we were scheduled at 8 am, unless there was carry over from the previous day, we should have been taken care of right away, she was the 2nd person in the building. The Doug Marshall website even has a section for booking an APPOINTMENT, don't call it an APPOINTMENT if it isn't really an APPOINTMENT!
I was beyond impressed with our service at Doug Marshall! We've been in there shopping around a few times and this was our first time buying something and Kyle was amazing to deal with. We called ahead and spoke with Kyle to tell him we wanted to look at a Chevy Trax and when we arrived he had it pulled up and ready for us. We took it for a drive and fell in love, and he showed us a few similar used models as well to keep options open. We went with the Trax in the end and Kyle went above and behind to make sure he could get the car in the correct colour and with the correct modifications I wanted! Within a weekend I had my new car. I'm very happy we went with this dealership and will be recommending it to many friends and family members moving forward!
Great service. Cant get over it. Corey and Travis are awesome. Had my truck in, and fixed in a flash. Recommend for sure.
Thank you for a fabulous detail job on my vehicle! Very friendly and helpful staff.
Was a very enjoyable experience with knowledgeable salesperson and staff. Found the truck we wanted and was able to put the deal together quickly and with out having to sacrifice options which we had wanted when looking. Thanks very much to Doug Robertson and the rest of the Doug Marshall staff
Thanks Bert and Deb Durban
Full on awesome experience! For a guy with bad credit trying to rebuild it, this was the right place to come to. The salesmen who helped me, Bobby Squires, was nothing but exceptional! Spent tons of time with me, answered all my questions, made me feel more like a friend rather then a customer. Hands down coming back here and dealing with Bobby once my credit gets back to where it’s supposed to be! Give these guys a call if you’re in need of vehicle, won’t be disappointed :D
Best experience buying a vehicle! I had already done quite about of research as to what kind of truck would be best fit for me and my family safety rating, towing capacity and cab space ect. I was getting really sick of shopping around town dealing with greasy salesmen trying to sell me things I did not want, pressuring me to sign things and were condescending to me and trying to make it seem like a deal they were giving by just extending the term of financing. Doug Marshall was a breath of fresh air they are friendly, honest and just genuinely nice people! I got an awesome truck for a great price and they were super flexible and accommodating with test driving (my hubby works late hours). They even helped save me some money by helping me switch insurance companies! Wayne and Tammie were fantastic and definitely have our family and friends business in the future!
Doug Robinson was great to deal with. He answered all my questions and concerns( I had lots!) he was understanding and always available. He worked with me on getting a great deal for my new Cadillac Escalade. I would recommend Doug and the Doug Marshall family to anyone looking for a new vehicle.
Thanks again
Miranda Gates
Don Hunter is the greatest sales guy I know. He is how you always hope sales people to be. Honest, knowledgeable and willing to make it work for you.
You can tell he loves his job and you're not just a paycheck to him. He helped me with many deals over the years and I'll easily recommend him to anyone who is looking for a new or used car.
Even when you come with a group to pickup the new vehicles he will take great care off the new owner but also gets you a little something to make you feel special also.
We love Don!
I was very pleased with the fast & efficient way Doug Robinson got this deal done. He was very helpful & knowledgeable about the vehicle I was interested in. After working for 2 night shifts straight and then to complete this deal this fast was amazing. I edited this review as I was half asleep & excited about this truck I made a mistake....I accidentally hit 4 stars instead of the 5 that Doug Robinson truly deserves. I would recommend him to any of my Chevy friends to buy your next vehicle off of. The whole staff there are very pleasant. Thanks again Doug Robinson & Tammi for your excellent service
If you are looking for a new car, I highly recommend Doug Marshall Chevrolet dealership. Amazing people and service. They even helped me out with a rental while I was waiting for my new ride to come in. Rolly & Bob were awesome. They went above and beyond for me.
Bought a new 2500hd and the sales experience was great. Parts and service on the other hand terrible. I couldn't get a double can with a centre console so I get parts to order it. They quoted me 860 for all the parts after they struggled to find the numbers because it doesn't vin to my truck. They said it is not returnable. The part came in in the incorrect trim color and for an suv. They claimed it would fit so I installed it and she ordered the top trim piece because they forgot it... Another $600 dollars that was left out of the quote it was also for an suv. Some of the parts were not even for the correct console or truck. They will not tack it back and refund me to fix their mistake of ordering the wrong parts... I ordered all the parts I need online and for cheaper and it only took me half an hour to do. Called GM customer service to review the issue and they basicly said that it sucks to be me. Was going to spend 10k on a lift rims and tires but now I will be doing it myself even if the warranty is voided.
I purchased my dream truck recently from my good friends at Doug Marshall in Grande Prairie. What a fantastic experience from start to finish. The sales manager gave me his personal attention, it was important to him that I loved my final purchase. Great care and time was provided in explaining to me the details of the truck as there are so many features and excellent warranty that I needed to understand. I felt important at Doug Marshall, I guess that's why this is the 4th vehicle I have purchased from them, trust was established long ago and I wouldn't go anywhere else,
Darcie
My Chevrolet Equinox went into the Body Shop for a warranty recall. They got the job done in half the expected time and they cleaned and detailed my vehicle! Came out looking brand new! Very happy with the experience!
Couldn't give 0 Stars. Bought a used truck over 30 grand off Wayne Shur and Dan Trafford. They lied and told me it had 100000km powertrain, it did not. I notified them I found a leak a few weeks later and brought it in and they REFUSED to look at it. I was run around the shop being pawned off and having to re tell my story everytime. Wayne threw a very childlike fit and ran away, well Dan told me to bring it into the bay and never came back (stood in there for 20min until I was told by Service they won't look at it. It's a Ford Powertrain issue). 700 dollar intercooler replaced at Windsor Ford and notified it no longer has warranty... Endless trips there to get tires put on "at cost". Impossible to reach and finally given a horrible price and got better tires for $250 less at Costco. Douche-bags!
Came here to get my tail lights fixed as there was an electrical issue with my Malibu causing the fuse to blow. I asked if it might be the shoddy wiring for the after market radio installed by the previous owner but the lady did not bother with my suggestion, so i leave it over at Doug Marshall and they call claiming they fixed it charging me 80$ to find out later night that my tail lights were still not working. So i come again and the same thing occurs, they charge me 80$ and claim they fixed my tail lights. I check my car later that night and my tail lights still did not work and now one of the brake lights are out as well. Now its the third time i'm coming to them and i tell them about the problem and they obviously are not even attempting to look at the problem. I go back to school and later have a friend come to help me check it out before i pay the 80$ and again what would you know, it still doesn't work. I go to the desk and the lady comes out with me and one of the mechanics to check it out and suggested i leave it over night while they finally check the wiring issues. I leave it over night and they charge me around 250$ while still not finding the issue. After spending over 400$ for nothing and being a bit frustrated i take my car back and got a friend to check it out, turns out the wiring harness for the radio was a bit shot and he fixed it up in 10 mins. I'm very disappointed at how i was lied to and treated and having my suggestions ignored. 400$ that could have been better spent some where else.