Friendly and professional service. Everything promised always delivered. Staff are taking care to follow current social distancing and health guidelines. Thank you.
I purchased my 1500 Sierra elevation last fall. It is a great truck. Since purchasing I have taken in for regular service. The team at GSL have been great to deal with even during the current pandemic. I would highly recommend GSL to anyone looking for a vehicle.
Hello I just had an oil change. If I were to go to
My local oil change Place it would have been 20 min max I was there for 1.5 hours . If you have an appointment that should be your time !! Just saying !! No excuses I will go elsewhere next time !!
Great friendly professional sales team. I'm looking forward to taking possession of my Corvette!
I have been shopping around for a few days for vehicle and the service we received at other places were sub par. We came here and Mike Whorms greeted us, he was attentive without any of the pressure selling and made our visit an experience. We purchased a new Cadillac with him and will be using him from now on. I highly recommend him for your future needs.
I had the best advisor who explained situation very well
The Staff at GSL, especially Angela in Service, were awesome to work with, very competent and happy to help. I was very happy with the service I received. I applaud them for all the efforts they are taking to stay open during the pandemic, making me feel very safe. Thanks!
I had a great experience. Connie was amazing in helping me buy my 2020 Cadillac XT4. She made me feel very comfortable & was very kind. Thank you also to Bonnie for all her help with the financing. So nice to see two great women at a car dealership!!
Had a great experience with Lynn at GSL when purchasing a new Buick. He was prompt and gave us the space to make up our own mind compared with some of the other sales folks from other dealerships. Would definitely buy from GSL again.
Lost my wheel lock key. The customer service and service department people was awesome. Helped me out right away and wouldn't let me pay. That's why I purchase vehicles and have all my service done at GSL. Thanks GSL.
The team at GSL as definitely improved their service and customer relationships. Their shuttle service has been great and their advisor has been Accommodating. There were able to meet me part ways in terms of coverage even when my mfg warranty expired. Definitely a step up from couple years ago. Keep up with the improvement!
I dealt with Chase Myroon at Service, and he was great. Very helpful and educational with my new-to-me vehicle purchase. Helped with Warranty transfer forms and getting in touch with the right people. I feel he certainly went above and beyond. Unfortunately the part I needed wasn't in stock and have to wait for a shipment from the states, but I feel confident my next appointment will also be excellent.
Andrew was a great help. I contacted him (referral from a friend) and after a 15 minute phone call and an email he had two vehicles for me to choose from within an hour. The vehicle we decided on had everything I wanted and more, and was well within the price range I had given him. Not only did he get back to me quickly, he delivered the vehicle to me 5 hours north of Calgary and brought my trade-in back with him. Highly recommend him as a salesman, I've never experienced service like this anywhere. Will definitely be back to deal with him.
I purchased a 2019 Chevrolet Silverado Trail boss LT through High Country Chevrolet on May 22nd, 2019. Since purchasing the truck I have had nothing but problems. Within the first month I was pretty certain my tailgate had opened on its own. After bringing this concern to the Shaw GMC dealership, I was told I must be pressing the tailgate open on either the fob or the center console, and that it isn't possible for the tailgate to be opening on its own. I left convinced I must've somehow opened it without knowing. A couple months pass and my tailgate opens while driving out snowboarding and I lost one of my passengers snowboards. I have 2 other passengers that can confirm I used my back-up camera when leaving Tim Hortons (the tailgate had to have been closed to use the camera), and 5 minutes later when driving down Glenmore, another driver notified me my tailgate was open. I immediately went back to Shaw GMC and told them what happened. They told me they were unable to reenact it so there is nothing they can do. It happened twice within the first 6 months of owning it, I bought it to your attention the first time, and now I'm out a $1000 snowboard set up when it happens again and i'm told there is nothing they can do. You'd think driving a brand new vehicle you wouldn't have to be concerned about your tailgate opening and you losing your belongings. The lady I was dealing with a Shaw GMC suggested I strap everything down in the bed of my truck to prevent this from happening again. Is this a joke? Do you expect me to pay $60k+ on a vehicle that I have to tie everything down in the bed in fear of my tailgate opening and me losing everything? Give your head a shake....
Now fast forward to present day. After numerous other issues I've had that I won't even mention, my brand new 2019 Trail boss with 32000kms broke down when driving downtown last week, less than 10000kms after I told Shaw GMC I was hearing a tick and my transmission was slipping. Again they told me they couldn't find anything wrong, and they said they restarted my transmission so it would recalibrate, learn how I drive, and hopefully fix the issue. Talked to the supervisor and he assured me the engines/transmissions are bullet proof and I wont have any issues with it and they sent me on my way. Within 10000kms of being told the engines/transmissions are bullet proof, my truck started shaking aggressively when I came to a stop. I turned off my truck, and when I turned it back on it hesitated a bit, and then immediately started shaking aggressively. The check engine light started flashing, dash told me to service the esc, and to service the parking brake. I called Shaw, they told me to pull over and immediately call roadside, so I did. My truck broke down at 3:30pm, and roadside said they wouldn't be there to tow my truck until 9:30pm. The lady at Shaw told me I need to wait with my truck until the tow truck arrives so I can shift it in Neutral to get it on the truck. You want me to wait downtown with my truck that broke down for 6 hours just to shift my truck into neutral?! I then asked if they would be able to pick me up and drive me home, as I was about 45 minutes from my house. They told me I was responsible for finding my own my home, and left my stranded downtown.Pretty great service when spending $360 bi-weekly on a new truck. You just leave your customers stranded unable to get home when your incompetent vehicles break down?! If I were out of town/province you would've just stranded me there and that is completely unacceptable. When on the phone with roadside, they told me they would be towing my truck to the closest dealership. I requested they tow it to Shaw GMC instead, as I already told them what was going on and have dealt with them in the past. Roadside told me that wouldn't be an issue, and that my truck would be at Shaw GMC that night. I called Shaw and told them I'll be needing a rental as I use my truck daily for work. They told me they are unable to issue rentals until it is considered a warrantable cause. Get me a damn rental....Continued
I recently bought a Chevy Orlando and in a short time lost one of the two keys. The man I'd bought the vehicle from went there for his service needs and simplified the new key vehicle information with his file. A man named Jeff in the service department made very short work of my spare and even made it work for me in my van! Good man and I noticed from the door in everyone is friendly and very helpful. I'm happy to go there!
Excellent customer service, I had a chance to deal with one of the wonderful gentleman Aaron, admire his patience, gave me amazing explanation about the vehicle, test drive and the final deal. In finance department Corinne was very good in explaining and thorough and clear. Overall very satisfying experience, definitely recommend GSL GM City for your next vehicle.
I stopped in to the service bay because my tires needed air. And also I had just had the warning light flash and let me know the battery was low. Initially I was told that they would need the truck for the day and that they were booked up for the day. They did have someone adjust the air in all of my tires. He was very friendly and explained what he was doing. Then Jennifer came over to see if I was being taken care of. I said yes and then talked to her about the battery. She took time to let me know more a out the testing they do to diagnose the problem. She asked if I wanted to leave the truck to get it checked. I hadn't planned on leaving it as it was unexpected. However she went above and beyond to make it easy for me. So I ended up going ahead with it. I am so happy with this service as I didn't want my battery to run out and be stuck having to get a boost. I really appreciate how helpful she was and how she took the time to help me out. Thank you Jennifer!!!
I recently rented a truck from GSL and more specifically from Wade Rodgers. Wade was awesome to deal with!!! He made the process easy and efficient. Wade is very personable and instead of it just being another transaction for the day, he made me feel like I was working with a friend. He went above and beyond by even trying to help me find a ride to the airport.
When in the area again, I will definitely use Wade and GSL.
I called to see if they could look at my tire as I was driving down from Edmonton ad my light was on in my Cadillac. The tire pressure was low and they got me in right away to take a look at it. The service department was amazing to deal with. They topped up the air as the season was changing from summer to winter and they even changed out my windshield wiper fluid! Thank you for the great experience!
From start to finish the experience was truly a pleasure. Our salesman Rob Page provided top notch customer service. He is personable, genuine and goes out of his way to make sure that all his customers are made to feel that they are number 1 in his books. We would not hesitate to recommend Rob if you are in the market for a new vehicle. You won’t be disappointed !
Even though I knew what I was looking for Mike walked me through all the features of my new truck and found a way to make the deal work. Great service at GSL!
Mike Gropp in Service was amazing to deal with, very professional and detailed. He made all arrangements and kept me updated. I would highly recommend you deal with him when coming in. Thanks again for installing my new transmission.
Fast and courteous service. Everything was done well as agreed including having my vehicle outside the door by the time I finished paying for the service. Update based on my second visit confirms my experience posted above. Friendly helpful service
They explained every thing about the car and the technology. Was so happy
Also they gave my kids popcorn
It was nice experience
Thanks all
Your service rep was Mike and he was excellent. Conscientious and polite. The work was completed in a very timely manner.
GSL is an okay dealership. The service is okay, they do what they say they will do. There is no wow factor at the dealership, but they get the job done.
The sales tactics are questionable, like contacting me and making unsolicited low ball offers on my vehicles. I am talking offering ~$25,000 below market value. Both vehicles have been sold privately for their true market value.
That's business, I am sure some people go for the offers and why not try, you never know who might accept.
There's better and there's worse out there.
Fast and courteous service. Everything was done well as agreed including having my vehicle outside the door by the time I finished paying for the service.
Update based on my second visit confirms my experience posted above. Friendly helpful service from when I pulled up to drop my truck off to when I got the keys back. Also there was good communication through the day as work progressed and even apologizing that it was only ready an hour before I planned to pick it up.
Mark at Westgate Chevrolet was amazing. Very friendly, informative, no pressure sales techniques, and trustworthy. We did have some issues when it came to the financial advisor but it was fixed and overall I'm happy with my new vehicle.
I have been a customer of GSL GM City for over three years. Usually my experience is positive, because I have a somewhat newer car that doesn’t require much work. I have had an appointment for an issue that arose in the past months, unbeknownst to me. I brought the car in for a diagnosis and the price to fix it was a little on the ridiculous side, I found out after talking to friends that used to be mechanics. They told me they suspected that the price that was given to me was so high because I’m a woman and I went in without a man to corroborate what was being said.
I decided to tell the service advisor that the price was a little too much for me and that I will order the parts in and do it myself with a little bit of help. I had no answer from the service advisor. A few days later I message the advisor again, to tell him I ordered the parts from another dealership, as I still hadn’t heard from him. I don’t usually write bad reviews, but I felt like because I chose not to go through with the repairs, my business was therefore not wanted and I wasn’t even given the curtesy and common decency of even being acknowledged by the way of a simple reply to my messages. I’ve never had such bad service in any industry and the whole experience left me bitter.
Excellent service.
Everything done correctly and on time.
New employee, Nalen, went out of his way to make sure my vehicle was also washed, as promised. He was trying hard and doing a great job. Thanks to all.
Regards, Daryl Sutherland
I have come to GSL GM City for almost all maintenance with my 2018 Silverado. The staff provides good overall customer service. From the service department where Jennifer has helped me and my fiance through a lot of warranty work with our vehicles and regular maintenance to the parts department helping me out with my odd parts question. I feel Jennifer seems to actually cares about us as customers, and looks out for our safety out on the road, and has never pressured us on maintenance we didn't need. She is very personable, easy to talk and seems to genuine care when we have had issues with our newer vehicles in the past. I didn't buy my truck new from GSL, but looking back I wish I did to support this local business. Very happy with them overall. My family and I will continue to go back for good reason.
This was the most positive vehicle purchasing experience I've ever had. The staff are more than willing to work with your requests. We put a deposit for the vehicle one week and requested some additions and modifications. Throughout the week we were kept updated on the progress. Our salesman, Bill, was the absolute best and he even has contacted us after to make sure we are happy. He tabbed our vehicle information book to make sure we could find the information quicky, if needed. That's attention to detail! We absolutely recommend this dealership to everyone especially if you've had a bad experience elsewhere.
These guys are great. Sam Gill is a fantastic, no pressure kind of salesman and really helped us in our decision to purchase a used truck from them. I would recommend gsl
The service is great. They go above and beyond of what is expected. I received additional service at no charge at the discretion of the service person. Much appreciated !
Great service from knowledgeable people at a reasonable price. You can trust them. Very important.I went in with an undiagnosed problem and they fixed it quickly and inexpensively. I have no trouble recommending them.
Great experience! They fixed my truck right away and on time and always kept me updated about the status of my work order!
Would highly recommend
Recently purchased a truck and the service was absolutely amazing! Ashif’s customer service is second to none. He found the perfect truck to fit my budget and there was no pressure whatsoever. The finance department seemed less organized. Found a few minor cosmetic issues with the truck and Ashif had it fixed ASAP. I will 100% be coming back to GSL GM City.
My family and I have come to GSL for vehicle servicing for MANY MANY years, they're very quick and are always quite accurate with their quick quotes before you get work done. They have a great shuttle system that can take you where you need to go on the city while you're vehicle is being repaired.
Today I went in for a part that they had to order me from a dealership in the states. The part came quickly, they phoned me immediately when it came in and I got it installed the next day with no hitches.
Great place. Highly recommend.
I had the most amazing experience at GSL. Everyone went above and beyond to make sure that I was well informed about my Equinox and that my purchase went smoothly. Especially Joe, Hugh and Lynn who answered all my questions and made sure they were easy to reach if I needed anything. I would recommend that anyone looking for a vehicle make GSL their dealership of choice.
Had an unfortunate accident in Dec. Contacted GSL Body Shop and ultimately used this facility for the repair. Amy and Brad were incredible! Arranged for a rental, kept me up to date with repair which was completed a day early, and totally to my expectation. Full marks, and would highly recommend!
Wishing all seasons greetings - I have used GM cars since Dec 1995. Started from Used car sales for one year n then with the help n sincere guidance from Ashif moved to new car sales. Since then I have probably gone through 10 new cars - different models - by the years. GSL Chev City is a home for my cars n I have always received care n compassion in regards to choosing a car or bring my car for service or for adding any fancy accessories. I m hoping to look into a car soon - thank you for giving me the opportunity to write a few words thanks n God Bless Shams
After experiencing many issues with another sister dealership (where my car was originally purchased) I looked elsewhere when my Cadillac needed new shocks, I landed at GSL. The entire service team was overly helpful. I was even taken to the back of the shop when my car was hoisted and was shown where the repairs were needed. I received excellent customer service and the shuttle drivers were very friendly as well. I'll be a repeat customer and would recommend to family and friends.
The service I received was excellent. The service advisor was very helpful on keeping me informed on the status of my repair. My vehicle had a couple of minor marks on it when I picked it up but nothing major. My vehicle was kept overnight and finished in the morning.
Chase Myroon was my service rep. He keep me informed of my service and the details of what was required. Service did make an error on whether the part was covered under warranty, but they did everything they could do to accommodate me and make it right. Having them own that error and make it right meant a lot to me. Thanks.
They always do a great job and treat me with respect. I was waiting for the shuttle longer than I expected but the service agent took notice and I got my car quicker than first expected. In the end took less time than if I had gone home and come back.
Excellent service provided by Chase. Not so great experience with Enterprise Rental. There was no one manning their desk and I had to wait 10 minutes for their representative to get back from filling up a car with gas. In my opinion that was not a priority. On a positive side their rates are very reasonable. Another negative is that when I did return the car it was scrutinized minutely and they claimed that I scratched it in one place (which I did not do). I never had to worry about ACL being so picky, but now with Enterprise I will have to do a more careful inspection before taking the vehicle away. Having a rental car available is very important to me as I have places I have to go during the day. I want to continue to have my cars serviced at GSL but if it ever came to a point where there was no rental available I would not be able to have my cars serviced there. Perhaps Enterprise is still adjusting to taking over the car rental business.
Purchased a used Jeep Wrangler at GSL last Thursday and the overall experience was great! Aaron (sales) and Bonnie (finance) were both fantastic to deal with and were very different from the people at the other dealerships I visited. They didn't use high pressure sales tactics and were very responsive to any questions or concerns that I had. Thank you!
I have known Joe Champion for 19 years.
During that time I have referred many friends to Joe when purchasing a vehicle. Joe determines which vehicle will best suit their needs before proceeding. He has a process he follows. Joe's approach is to first determine what vehicle would best meet the customer, and then diligently search the system to obtain a vehicle the customer would be very happy with. I will continue to refer people to Joe.
Ashif Ismail is the best sales man I have purchased from to this date! He is a great guy who bends over back getting you exactly what you want! I will continue buy ALL of my vehicles from Ashif. What a great guy he is and what a great experiences it was buying my Brand New Chevrolet Cruze from him. Thank you so much Ashif!
My experience at GSL was overall pleasant. I went there with only one car in mind that I wanted to take for a test drive. The salesperson I had was not pushy and did not want me to compromise on any other vehicle, I received a fair deal with no hassle.
Bought my car at GSL in September 2013, after months of shopping and dealing with terrible sales people... GSL was more than willing to do anything within their power to make me happy. I honestly wasn't planning on buying a car that day it was more of just test driving and looking. For my test drive i was allowed to go where i wanted and how long i needed to make the decision on the car. After i got back from my test drive i loved the car and as my sales person knew i wasn't planning on buying it he put no pressure on me nor did he draw up paperwork until i specifically asked him to which was nice. so we wrote up the paperwork because i was in love with the car and the price as well. purchasing process was easy and no pressure to get add ons. In December 2013 i noticed m bloc heater cable casing was breaking apart so i called GSL made my appointment and when I brought it in the immediately dealt with it kept me informed of what was going on and even gave me a shuttle ride home so I didn't need to catch a cab.. I would recommend anyone too buy a vehicle here and will be buying my next vehicle here when it comes time, and will get all my servicing done here.