You feel like you are dealing with family here. It's always a pleasant experience dealing with their staff. Whether it's service, parts, or sales, there seems to be an emphasis on being knowledgeable, helpful, and friendly. I have purchased vehicles here and had them serviced here. Caveat.. . They are currently changing ownership so I am hopeful they carry on as usual.
Showed up to pickup an item that one of their employees was selling for the business on market place, have an agreement to be there by 4 and I should up at 3:45 to find out they sold it to someone else for $20 bucks more. I appreciated the apology from the sales guy who was trapped in the middle, as someone else had posted it and he was just handling the transaction. Poor way to do business. Makes an easy decision for me that it’ll be my one and only time doing any business there.
Aitkens should be proud of their shuttle driver ..today I noticed our elderly neighbor being dropped off by your driver and he waited to make sure she got into her house safely before leaving. Great service
went in to ask a warrantee question. once service learned the work had been done closer to my home the didn't want to know me and said "make an appointment " I left and never went back .... see ya
I am very impressed with the excellent service that I received at Aitken Chevrolet in Simcoe. After purchasing an electric car at another dealership three weeks ago, it stopped working. I called Aitken and spoke to their service manager, Chris. He gave me some suggestions to try and gave me the number to call for a tow truck to come ASAP, the cost of which was covered by GMC. Chris called to keep me informed of what was happening and the cost involved. He took my car for a test drive afterwards to ensure that everything was working as it should be. The service that I got when I arrived to pay my bill was amazing! When I bought the car, that dealership put undercoat on the back-up camera lens. Aitken's service team used three different products until I could use the back up camera safely (compared to the other dealership that told me to use nail polish remover). They fixed my back door which had been in a locked position since I bought the car, and they washed my car. Aitken fixed the car in a timely manner, were more than fair with their pricing, and were professional, courteous, and kind throughout this ordeal. I highly recommend this dealership and I will only be taking my car there from now on.
Just want to give a positive review for the timely and efficient service that I received yesterday. The electrical system on my work van went down, and the Aitken team had it repaired the same day I took it in... and at a very fair cost. Special mention of Doug in Service for identifying the uncommon source of the problem. Thanks again Doug!!
Chris the service manager is awesome,
Great customer service.
Thank you!
The motor went in the Colorado and Aitken found the problem, got it replaced under factory warranty. Made sure everything thing got replaced new and did a great job setting it up.
Service Manager Chris is a great guy to deal with..
I will never be returning to Aitkens after today! I was harassed by the owner for not buying my 2020 Silverado from Aitkens after picking up my truck from its first oil change. I was told "its people like me that will put them out of business because I didn't buy local".. I have been quoted by sales staff in the past at this location and have not found them competitive on price. Very disappointed with the customer service I received today. Instead of listening to me about why I didn't buy the truck from them all the owner wanted to do was argue.
Customer service is hillbillish .
Staff have no idea how to treat customers .but it starts at the top.
Quick and surprisingly cheaper then jiffy lubes price for oil change. I would recommend 👌 to go here
I love Gm trucks this is far from a biased opinion. Everytime I've been to this dealership for any reason one of the sales men approach me and are often rude.
They are great to deal with and everyone is so friendly. They will always work with you to give you the best deal they can when working on repairs
l have been to this dealership several times it never disappointing. Jen is very nice and helpful without even asking. She is also very knowledgeable in her field. I would rate her as a 10 rating .
Transmission service done fast and professionally,very happy,will come back,highly recommended .
They sold me a 2019 trail boss in August 2019 the 4x4 and the t/c came on brought it I was told to trun it engine off so the mechanic couldn't find the problem and it a probably an front drive actuator they are guessing and t/c couldn't find the problem . The emergency brakes applying while driving the vehicle my family onboard and they couldn't find the problem and still cannot fix the problem gmc don't care and aitken wouldn't ring gmc because I had too do it yesterday tom you were trying to gave me the vehicle and today tom you won't so the a problem with all vehicle tom and treated so bad by tom that the faults 3the truck was not done properly because they didn't want to find the by telling me turn off the engine because they wanted to do it but by bit because they are trying to there are no problem with there vehicle
Quick and friendly service as always.
Super friendly staff...helped with my issue quickly
Friendly service staff..
Chris and his service team always take great care of me. I am in and out quickly, and they shuttle me to work when needed. Friendly staff, bright & clean building, competitive prices. What more can you ask for. Thanks to the team at Aitkens for always making me feel safe!
The service is great and the staff treat you like family....
Good products, great people!
Staff are super friendly and always great with friendly smiles
Staff are super friendly and always great with friendly smiles
Don't take you seriously unless you are old and flaunting the money. Left info for 2 different sales people and neither got back to me. Bought a Hyundai instead.
If there was an option of “below zero star” rating, Aitken Motors would be awarded negative five for customer service. Buy out of the leased vehicle through them was a real nightmare. Note, that the vehicle was purchased at another dealer and we could not return to the same dealer due to recent move out of the area. Lack of communication internally within Aitken Motors and with the customer was evident through out the entire process.
1. The dealer has not responded to numerous messages left on their answering service
2. Phone inquires have been forwarded to incorrect rep.
3. Only an in-person conversation started the process only to be dropped for a month. Again, a personal inquiry revealed the file being passed to another person who failed to act on it.
4. Finally, dealing with one rep who although was making progress with buy out, was arrogant enough to refer to a person in the emails by last name without a Mr/Mrs title, TWICE.
5. Customer was not updated on the progress of the safety inspection and readiness of the vehicle. On a plus side, dealership has provided a use of replacement vehicle for the duration of the inspection which was much appreciated.
6. After the payment for the vehicle was made, the “buck was passed” twice within the dealership and the paperwork was not finalized within the promised time. The customer was once again not advised of the delay.
Based on this experience, this dealership has lost a potential customer and it will not be recommended.
Randy Defields was very attentive to all our needs and treated us fantastic! Great job Randy, and thanks again for the music stick!
Personally I have purchased my last 3 vehicles at Aitken's. Their phone and customer vehicle services are top notch! I recommend a licensed individual too contact this car and service dealership in order to discuss any future new/used vehicle options!
Brought my car in to change tires find out that I needed more work done.. Yay!
One car wash person calls in sick, so after a half hour of waiting for service that was booked over a week in advance they tell me they can not service the truck.
Very helpful, nice people, always willing to work with you and your needs! :)
Excellent sales staff.
Stuck on a Saturday, lost my Cobalt keys in a camping ground. They organised a towing and had newly cut keys to save my day with an awesome smile and reasonable price. Can't get better service than that! Cheers!
I'm an out of town Chevy Volt driver and they let me charge up on the dealership charger. Great group of people!