I was very inpressed with the sales personBrent Cranston. the whole team were super in all aspects. the owner Graig Dunn was . great to deal with as was the whole team. i felt very comfortable with the whole experience off buying my new 2019 terrain.
Very disappointed, made a appointment Friday afternoon to come view not one but two used vehicles, Saturday morning I drive 45 min for my appointment and when I get there I’m told by the salesman (Who had all my contact info ) that both vehicles were not available any longer ! He was trying to get me to look at other vehicles but that’s not why I came to this dealership! I let him know how disappointed I was and how much of a waste of time this all was !! He offered to atleast do a vehicle appraisal for me which he would have all the numbers within the hour , took all the info and pictures and nearly a week later I have not heard a peep from anyone . The whole experience from start to end was a complete waste of my time and I gladly purchased a vehicle from a deserving dealership less than a week later !
Be cautious before driving to this dealership!
Not true , spoke with a salesman 6 months ago on a completely different vehicle so no reason for confusion, this sales guy knew what vehicles I was interested in and had all my contact info as I spoke to him directly, very easy to call or text me to notify me they were no longer available instead of me driving 1.5 hrs there and back for nothing !! Just a trap to get me in the door a try to sell me something else
I dealt with more than one person in each of the the sales, financing, and service departments. All of the staff were very pleasent and friendly. They were all good at trying to match my needs with the services available. The sales person was very helpful in ensuring I was happy with the vehicle features fulfilling the parameters I set. As a first-time purchaser, when I was confused about some of the financing process, they were able to correct the documents after I had signed (and already had possession) as they hadn't submitted them yet.
My Mom and I had a great experience dealing with Birchwood Chevrolet. Every memeber of the team was excellent, professional and knowledgeable. Vick Sharma went above and beyond for us in terms of customer service. Patiently answered all our questions to ensure the vehicle was the right fit and followed-up afterwards to ensure everything was going well. Thank you Vick and the whole team at Birchwood Chevrolet.
Diane and Shelli
I was super surprised with how quick everything was done and how quick we got our new truck! It's been just over a month now and everything is still perfect. When we brought it home, the whole fam loved it. We already took it on a mini vacation too. Thank you so so much!!!
Vick Sharma, the truck specialist at Birchwood Chevrolet made the truck buying experience an easy and seamless one. He sat down with me on two occasions to discuss my options and solidify the purchase. Would highly recommend his aid to anyone on the market for a new vehicle. Very positive experience overall
Originally bought my truck at the end of 2021. The sales staff Mike was great, always had answers to my questions and went above and beyond for me. The trouble started with the financial service manager I was paired with. I asked her several times over two weeks ahead of picking up my truck to have copies of all their policies and add-ons they offered email to me, as I was interested in getting a few things like rust proofing and paint protection etc. I was never sent these copies, thus, I did not purchase anything extra except for an insurance policy. I would have gotten more if she had sent me the copies to look over, I don't make large purchases on a whim without looking into the details.
Also, it is now a year and a half into my finance and I have asked her several times about extending my warranty and I have been ghosted every single time. It is also akin to pulling teeth to get any paperwork looked at and processed by her.
I'm sorry but this experience has put such a bad taste in my mouth, I will most likely be trading my vehicle in elsewhere soon just to rid myself of the headache.
Thank you James at service for you thorough work through a number of repairs to my truck, thank you also to Joe the tech who helped explain some of the issues so I could understand.
I was overcharged for a simple inspection of a failed component.
After contacting the Service Manager "Aiden", he went above and beyond anyone's expectations including mine, to make it right.
I would not hesitate to recommend this dealership for your automotive needs.
In 2019, these guys were top notch.
Now, something goes wrong every time we visit. And it doesn't even matter what department we talk to. I'd be more forgiving if it was a one-off, but it's been several disappointing visits now, the last of which is going to put me out a significant amount of money.
We've now dealt with the used manager (at the time, not sure if he's still there) presenting false offers on vehicles, then hiding when we came to take advantage of the offer he called us about due most likely to knowing he couldn't make good on his words. We've had sales people who lost us a vehicle we wanted because they couldn't be bothered to answer their messages.
The management didn't bother returning my calls or emails about any of that, suggesting they don't really care once they get you to drive off the lot. Now, for the 3rd time in the last 4 attempts, they failed to get my tires out of storage despite my having made an appointment. The first 2 instances were an annoyance due to regular seasonal tire changes needing to be rescheduled. The most recent time it was for the purposes of collecting my property which is owed to another dealership for a trade in that is already made, so this failure is going to cost me money which may very well require support from the small claims court to rectify.
I've bought my last vehicle from the Birchwood automotive group, and I recommend you run in the opposite direction too. I might expect this level of shabby treatment from a shifty rural used car lot with no competition. Getting it from what has been advertised as a top company in Canada is baffling and inexcusable.
Not that anyone at this dealership cares what we think.
Been dealing with Chevy Birchwood now for 8 year very satisfied with their service. The salesman Neal Smith very knowledgeable about the products he's selling. We love our 2020 Chevrolet Traverse Premier amazing vehicle.
I have lived in BC for 30 years expecting some level of good service when i asked for my 2500 HD to be fixed for minor body issue fixed. I was told too busy. I have my truck serviced many times paying there big prices Nice.. well all will know with this note word will spread about business you run. Birchwood Chev never again
I've been dealing with Birchwood GM for 4 years now. Originally leased a new truck in 2018, and just recently decided to keep the vehicle and buy out the lease. In that time I've taken the truck back for every service and two small mechanical failures. The original salesman Mike was great, but at the time the finance manager was a nightmare to deal with to try and close the deal with a payment and term I was happy with. Since then they replaced the finance manager with Doug who was an absolute pleasure to work with on the lease buyout. The experience was very smooth and it was easy to look over options, and the customer service was exceptional. For servicing the truck over the years I've dealt with many service writers and they were all great, Jim stands out as going above and beyond. In terms of the mechanics they were effective at finding and resolving the issues the two times something came up, usually within just a few hours from diagnosing to correcting. Basic maintenance was always a quick deal, I would just wait and it was typically finished in an hour or less. Can't give 5 stars because the initial deal was a battle, and there were sometimes hiccups, but I'll say since then they've made some great changes, and whenever I've flagged an issue some one from Birchwood always got back to me and tried to make it right.
Called to make an appointment to have a creak looked into. Got appointment next day. They offer complimentary Uber anywhere in the city which is super convenient. Service advisor James stayed in touch and kept me posted on progress, then arranged for Uber to bring me back to pick up. The technician Jason texted me a video of the part that they fixed which was pretty cool. Everything under warranty, didn’t try to upsell/do any add ons. Great experience overall.
Beware any dealer that removes the factory window stickers from new cars. There is a good chance you are about to be hit with a lot of over inflated, hidden add--ons to your price. It is easy for a dealer who wants a transparent process to leave the factory window sticker on, and add a second sheet with add on charges. Honest and transparent dealerships do this all the time.
I purchased a vehicle through Buick GMC and I can honestly say that the purchasing experience was fantastic. Karl, Mike & Doug took the time I needed, answered all my questions thoroughly and were very responsive. I highly recommend coming to this dealership for your vehicle needs. I look forward to an ongoing relationship with the team at Birchwood Buick GMC!
If you need a vehicle, BW Chev is the place you want to go. Friendly staff, understand your needs, were not pushy and will work with you (from sales, to finance, etc.) Purchased my Silverado recently and couldn't be more happy. Ask for Scott Stevenson. You will not be disapointed.
I was greeted by a very knowledgeable technician upon arrival for my scheduled appointment. He ensured that all my requested checks and any other required check were noted for completion. Upon completion he gave a detailed verbal explanation of the actions completed and other actions that need attention
Very pleased. Got help that was needed and service was quick and efficient thank you
Have always had a good experience. Friendly, helpful people and have never been pushy. Service has tried hard each time and been very helpful.
Worst service ever
It’s not been 3 months I am getting problem every day
My credit was not good enough but still more than 650 they just play with me they sell me overpriced (around 20 grand) base model with almost no functions. When I go for trade at birch wood Hyundai
They call that vehicle garbage and they valued almost
8000 less the price they sell .
But if u still wanna visit them just beware of the guy
Named Noy Phrakonekham I think birch wood hire that guy just to sell bad cars especially who are in trouble to get a car so he can put u in more trouble .
I don’t even wanna give one star but it’s not possible to post without one
Thanks
Received regular maintenance oil change on 2020 Chevy 2500HD.
Liked the immediate attention when you drive in for your appointment. Maintained originally advised duration of appointment and costs.
The service department was excellent! I was driving through Winnipeg when I had an issue with my truck. Albert got me in right away, they diagnosed the problem, fixed it and I was on my way within a couple of hours. Highly recommend.
Pleasant experience purchasing my Buick Enclave. Vick and Ashley made the purchase easy and hassle free. They’re very polite and committed to providing great customer service. They also don’t disappear or ignore you like it seems a lot of dealerships do after you’ve signed.
If there was a zero star, I would’ve picked that!
We bought a brand new 2018 Equinox in 2018, and paid extra for Extended warranty. Our SUV is just over four years old, and we have kept up with oil changes etc.
No problems until now- a bearing seized which caused a connecting rod to punch a hole in the oil pan and the motor blew. See picture.. and it wasn’t because of lack of oil either..
I just got the oil changed 2 days before, so the oil was clean and full. No reason for a bearing to go! Because I was 15,000 km over the warranty, they will not cover anything! I have to get a new motor, plus installation which will cost me thousands of $.
I’ve contacted Birchwood service, where we bought our Equinox-the service manager, GM customer care, and no one had an explanation as to why this happened, or will help me in any way. Not even an offer of partial coverage.
I find it ridiculous, that extended warranty does not cover this. I would suggest that people not buy extended warranty because it is a waste of money, at least with this company. What is actually covered?? Not much.
This was the first new Chev vehicle that we purchased, and after this nightmare, I will no longer be purchasing a GM! You think a large company would back up their vehicles, well, NOT GM!!
Brian took care of my car from beginning to end. Communication was excellent as well.. will definitely bring my car back to them whenever I need to
I was Driving from Calgary to Toronto when my Chevy Cruze stopped accelerating pass 40 Km. I was lucky the issue happened only 5 minutes from Birchwood Chevrolet. I made my way to the service department where I meet Albert who was extremely professional. Even tho service was booked up to a week away he was able to quickly get me a diagnosis because of my situation. They was able to order all the necessary parts and had my car fixed in a couple days.
Thank you !
Great purchasing experience here! Karl (manager) took good care of myself and my girlfriend during the entire sales process. We unfortunately had some issues appear post sale, but Karl quickly made sure we were taken care of! That alone is a great testimant to their customer service.
Amazing service, I trust this team fully. As a small business that relies on our trucks we can’t afford to make mistakes when buying vehicles. Over the past two years We have bought 4 vehicles through Vick and his team. We always compare the deal and run it by our accountant. It is always sound advice and a smooth process. They’ll have have your back.
I have dealt with Birchwood Chevrolet before and have always had a good experience. In October 2021, I had the pleasure of meeting with Jennifer Uruski, sales consultant at Birchwood. Jenn is a courteous, energetic and very professional sales consultant! She took the time to walk me through all the details of the deal we put together, introduced me to other key personnel at Birchwood and made sure I was completely comfortable with my purchase. She also followed up a few days after the sale to ensure there were no other questions. If you are looking for a vehicle, I would recommend Birchwood Chevrolet Buick GMC and I would HIGHLY recommend asking for Jenn! If there is a way to make a deal work, Jenn will find it, and she'll make you feel right at home while she does!
Garnet McBurney
Jennifer took all the stress out of car buying. I told her what i wanted and she found it for me. All the people at Birchwood were extremely helpful and friendly from finding my car to financing to insurance. Everything was done quickly and easily and I drove away with my dream car.
The service from this staff that attended to me was very helpful. Vick was very attentive and provided multiple options for me to get a car. My overall experience with this company was pleasant 👍🏾
My van is not a GM vehicle but I have used them several times for basic servicing and have always come away completely satisfied. I am very impressed and will continue to be a client. Definitely recommend.
Excellent service. I would definitely go back again
Excellent customer service in the Check. Store, great facilities, fantastic vet/stingray clothing items, and accessories.
Great prices as well.
Everyone at Birchwood is very professional. In particular, I have been dealing with Albert as service advisor for many years. He is great - prompt and always wanting to get everything resolved to the customers satisfaction.
From the moment I took my vehicle in till they were finished, it seemed they couldn't stop fussing over me. With many thanks to staff that looked after us.
We found the purchase and delivery process to be very straight forward. Our sales representative Jennifer was extremely pleasant and very knowledgeable about the GMC Canyon we were interested in purchasing. All in all, a stress free purchase.
(GM) Travis Scott, (Sales manager) Brandon Olson, Trevor (sales) showed a level of excellence second to none. Sincere / intelligent, just two of many words that could be said. A true team effort. Thank you again.
My wife and I dealt with Jennifer Uruski from the sales team on a recent purchase and we couldn't be happier!!! She was outstanding throughout the whole process and listened to everything we had to say. She was very knowledgeable with the suv we looked at and really worked with us to get to a price we were happy with. I would highly recommend her and the dealership to anybody looking for a new ride. Thanks again!!!
Great place and great experience. Mike was excellent to deal with. He found the perfect truck and worked hard to have it ready on very short notice. Awesome experience. Will be back for sure.
I had a great experience at birchwood Chevy this past month. I did quite a bit of shopping around for a Traverse and just as I was about to purchase one elsewhere, I decided to check with Birchwood. I was matched with Jennifer and she made everything so easy. It was not pushy, not misleading, it was just super easy and informative dealing with her.
Compared to other dealerships, let me tell you, I felt like I was actually getting the best deal and most accurate info at Birchwood. They beat every other dealerships trade in value by almost 4K and Jennifer gave me all the different choices I asked for rather than trying to convince me to buy new, she let me try a new traverse vs a used traverse which is what I asked for.
Very highly recommend dealing with Jennifer in sales and Judy in finance. If I could give more stars I would!
Great service excellent mechanic I won't go anywhere else for my GM service needs.
When purchasing my New Silverado at Birchwood Chevrolet I was treated with respect and a feeling of trusting my salesperson Vick. He explained all the features and options of different trucks plus got me the most value out of all the dealerships I visited for my trade. Brandon the sales manager and Vick got me the best deal without me having to break out the Pepper Grinder. Thanks again Birchwood Chevrolet for the great service and experience. 10/10
I bought a used Toyota from this dealership recently and when I picked it up the maintenance required light was on. When asked about it I was told the oil change was just done and the service Center didn’t know how to reset it? Really, professional mechanics couldn’t figure out how to reset it, that in itself is very worrisome, I will never bring my vehicle to their service Center. Also, the unlock/lock functions on my second key didn’t work. I switched the batteries and still nothing. Took it back to the dealership and they said they couldn’t fix it, told me to take it to a Toyota dealer and it should be covered under warranty but he did say he would cover the cost if there was any to fix it. Point is why am I responsible to reset my maintenance required light and fix my key the first day I pick up my 27K car. The only positive thing about my experience was dealing with Judy (finance) and Jennifer (sales) who wasn’t even my sales person, she was just the one who walked me through the vehicle when I picked it up. My sales person Sabrina wasn’t very invested after the deal was done. Couldn’t even be bothered to thank me for the purchase I made or anything. If you’re looking for good customer service, don’t go here, and if you’re looking for a competent service Center, don’t go here either. The only reason I bought from here was they had the used vehicle I wanted at a reasonable price. Don’t expect to be catered too or you’ll be sorrowly disappointed.
Dealt on a new truck, the Salesman(Scott) was very knowledgeable. Was nice to talk with someone you didn't have doubts about there knowledge. Did have a little issue after picking it up with the undercoating being over sprayed on to the exterior. When I took it back to the detailing mgr. he had it dealt with immediately. You can see that the customer satisfaction is one of their prime Goals
Birchwood GM Service diagnosed and replaced the transmission on my 2003 Saturn Vue with no hassles. I had the transmission replaced before by Birchwood GM and it was still under warranty. All I had to do was bring them the car, and tell them about the problem, they took care of everything and kept me informed of their progress. When I picked-it up, all I had to do was sign for it and drive away, easy! The Service Representative, Albert Guercio took good care of me and my car. Very Happy with the service!
Was a great experience start to finish. Bruce was very low stress and patient in helping us find what we were looking for. Kristjan in the business office was great in being very clear during all the financial dealings and had great diagrams for making all the options for warranties and extras very clear. Appreciated all the little touches to make us comfortable and make the experience as relaxed as much as car buying can be:-) Would recommend Birchwood to our friends and family.
The sales lady Chelsey was so very helpful. We are from out of town and she arranged everything over the p[hone. When we got there for our test drive all was ready. She told us all the features of the vehicle ,offered coffee and was just plain friendly and helpful. The show room was bright ,clean and had lots of vehicles to look at. Over all this seems like a great dealership to check out if you are in the market for a new car.
They were great! Had to bring my car in for service as I had two flat tires. The staff were nice and friendly and the service was nice and quick. they had the paperwork all done and in order by the time I got to the check out desk all I had to do was sign and leave. I have nothing negative to say at all :)
I was impressed by their level of professionalism.
1. Familiarity with my needs. No up-selling.
2. Added courtesy. I was introduced to the various Departments I would meet to complete my experience that day and in the future
3. Honesty and understanding from the Finance Department.
4. Friendly staff that worked well together.
In all, my shopping experience was painless. Took our first road trip this week-end and the vehicle I purchased met all of my requirements plus.
Thank-you one and all.