The experience that we had buying our AT4 at Murray GMC was amazing! Scott gave us more than fair value on our trade-ins, and with all the vehicle shortages his salesperson Hunter was able to find us exactly what we were looking for. Look no further you have found the gold standard in dealerships!
Great Stagg, great experience buying my vehicle
Waited all day to get some basic financing numbers from the sales person (as a reference I received a detailed quote from Audi Richmond on a second hand vehicle within 5 minutes of my request). As my search is time sensitive, I had to reach out multiple times throughout the day. Once I actually got the interest rates (after waiting all day) I was told they won't sell to me because I live in a different region of BC.
In addition, their website states they had a significant number of the specific truck in stock, ended up being just one.
Go somewhere else that will appreciate your business
Scott is awesome to deal with! He worked very hard to find me a new truck with the options I requested at a price I could afford. I highly recommend Murray Buick GMC for your next vehicle purchase.
Scott and the Murray GMC team is the best dealership I have ever brought a truck from. If you need a GM go see them.
Dave at Service Reception was great. Very helpful and professional.
The technician(s) that repaired the strange electrical faults on the 2009 Sierra pickup are very competent.
Thanks for lubricating the door hinges and for the shuttle service.
A highly recommended GMC dealer.
I have been very satisfied with the service on my Regal CXL. Also when they didn't have a part I needed, they suggested I go to Rock Auto. How many dealers would do that?
Unbelievable customer service. Friendly no pressure salesmen certainly lessened the anxiety over purchasing a new vehicle.
These people are so awesome! I've had I super tough week and when I lost the only key to my car I was ready to snap but they saved the day and restored my faith in humans. Thank you!!!!
These people are so awesome! I've had I super tough week and when I lost the only key to my car I was ready to snap but they saved the day and restored my faith in humans. Thank you!!!!
5 stars. Very friendly and helpful staff.
Awesome experience, very friendly and accommodating. Will recommend to anyone looking for a vehicle.
I just bought my first truck here after 8 months of searching and high pressure, dishonest/un-knowledgeable salesfolk from the lower mainland. I bought the truck sight unseen from Vancouver and Scott at Murray had it delivered to me within a couple days. Everything was as it should be with the truck and I would definitely recommend this dealership to anyone looking for a vehicle!
Don. In the body shop is a good guy to talk to,he will help you
They are friendly and professional.
Danny our sales rep was very knowledgeable. And he answered any questions we had, clearly.
We purchased our Acadia from them,
We are going back next summer to purchase our second cat from Danny.
Team was experience and professional.
Was driving on highway #3 heading to Naramata when my brakes felt a little different heading down one of the hills. Made a call to Murray GMC and Peter the service manager got me in on short notice. Not only did they fix my brake issues, I also got new tires all around. Didn't realize they were the tires at cost place. They were also able to give me a loaner car while all rental places in town had nothing. Had an excellent experience due to great people and service.
After 30 years of GM vehicles we will never buy again because of the poor service at this dealership. Where to start...No diagnosis, mis- diagnosis, changing of parts unnecessarily at $1600 a pop and after the fact saying we were told there was no guarantee the changed part would solve the problem, waiting weeks for parts with no notification, never a car wash despite thousands of dollars, saying we had to replace a transmission they knew we had just rebuilt, and it goes on. We feel we were given incorrect or conflicting information and written documentation did not match the verbal info. Prior to that we had a recall on a power harness to a heated seat that they “fixed” but the heat never worked again. Their solution was $600+ to replace the entire seat. Another time we asked them to pair a key. They told us there was a problem with a control module and it would need to be replaced at $600 but our existing key worked just fine so the module was clearly not faulty. Their documentation says they were given insufficient diagnosis time and nothing about their saying the control module needed replacement. The service manager became involved in our last problem and was at least polite, offered possible solutions , looked for the real problem and gave us some resolution but not enough to continue working with this dealership. It was exhausting, we lost trust, spent a lot of money and time, and gas driving back and forth. A super disappointment. We now own a Toyota.
Can't say enough good about this dealership and the staff. All go above and beyond
Lets just say this place blew my mind!! Logan was just amazing and patient. Not having the best credit, he was able to find me the best interest rates and finacing that fit my budget.
Best Customer Service!! Thank you Murray!!
Both times I have been here I got Outstanding service,did take longer then expected but keep my up to date on the status of my truck and went above and beyond to make sure my truck was fixed Right the first time. Only place I will take my truck for now on. Keep up the good work.
Unprofessional and total lack of respect for people's time!! Strung along for 2 days on a diesel truck we wished to purchase; than ghosted when I followed up on it. After some persistence on my part, I was finally told the truck was never available for purchase as it was sold to a Wholesaler; so either the sales guy dropped the ball by not doing his due diligence in the beginning OR the dealership was fishing for other offers. Either way, the truck should NOT have been listed on their website for sale than. TOTAL WASTE OF TIME. I will be taking my business elsewhere. Steer clear of this place; there is NO customer service.
Fantastic experience, our sales team of RJ Tomazic and Kyle Montreuil were very informative, knowledgeable about their products, very helpful in finding a vehicle and finance options. They go out of their way to make you feel important to them. Definitely would refer customers their way.
Murray GMC Penticton deserves 10 stars , not just 5 .....
To whomever is thinking of buying a vehicle , let me start by saying that buying a vehicle from anywhere else other then Murray GM in Penticton from Scott Robertson or his team would be a huuuuuge mistake ... here are just some of the reasons why .....
1) from day 1 , I was never on hold when I called in to speak with Scott as I had spoken with several other dealers in the province looking for a specific truck ( with specific colour and features and benefits ) , who till today have never returned any of my calls or emails or text messages , Scott returned my call with answers to my questions within 9 minutes of speaking with him by phone.
2) Scott went to bat to get me 100% of the truck i wanted with 100% of all the features i insisted on having. He overcame every single hurdle we came across during our many many chats and text messages ( always has responded within 20 minutes.
3) He did so and never went without my budget in doing so, he respected my budget and respected me the whole time.
4) He drove 2 hours to come to my work during business hours to come and personally view my trade on his own suggestion to see if he would be able to get me a higher trade value on my previous truck. All this when several other dealers didn't care to make time to return a call / text / or email. Yes he got me more money for my trade upon viewing it.
5) He constantly took the initiative to update me on the progress his team was making on the features on my truck that I want added including pictures.
6) On the day of delivery , his ENTIRE team overwhelmed me with a VIP welcome and service, Peter Tsonis, ( service manager ) , Derek Baxter Production / parts manager ) thank you for going above and beyond in dealing with all of my ( difficult ) requests, thank you for taking all the time to get this truck ready in a timely and perfect matter, this truck was 110% cleaned , prepared , spotless, detailed, you guys and your entire team ROCK !!!!
7) Logan Robertson, Financial service manager , WOW, you very impressed me very much with your attention to detail , professionalism , integrity , a true man of your word .... you are an example that financial service managers can do what you do and maintain truth and integrity.
8) Every single person in the detail department for having my truck 110% perfect on the day I showed up to see it of for the first time, nothing was left untouched , the truck is 100% flawless thanks to your detail team. thank you all!!
9) Scott Robertson, you gave me a full and complete walk thru /oreintation on the day i took delivery of my truck , you answered all of my difficult questions , thank you for your patience and professionalism , you are true man of your word , men like you don't need pen and paper to hold them to their word , YOUR WORD IS YOUR WORD AND IS 100% TO BE TRUSTED!!!! you actually went above and beyond on all that you said would be done !
10) perfect and consistant follow up after I drove away , thank you for all the extra goodies , you have outperformed any experience I have had over purchasing a vehicle in my life.
Thank you to Scott and his entire team !!! you deserve every single one of my many referrals i will send your way. It was my honour and pleasure doing business with you all!
10 STARS !!!! PERFECTION
in 10 years i will not remember how little i paid for my truck , but I will never forget how you made me feel buying it !
Great experience. The sales rep and finance rep were extremely helpful and attentive. The weather was bad and I wasn’t able to make the drive to Penticton to pick up the vehicle. They drove it out to me. So happy to have my new vehicle!
I was looking for a safe, newer, and fuel efficient car and the salesman Danny helped me find the perfect car for me. Service was great the entire time. Such a friendly atmosphere at Murray GM penticton! Highly recommend for great service!
Murray’s is Amazing!
Terrance my salesman and I were discussing my options for awhile and when I was ready, he made it a seamless experience. They treated me like family, making everything easy and a worry free experience.
Thanks Terrance and the GM team!
I am very happy with the 2 purchases of my vehicles. Scott gives great service and very friendly staff at Murray GMC Penticton. I would highly recommend this dealership.
The sales department was very helpful and knowledgeable and helped me get a good deal. But after I signed the check my experience has not been happy. Four days later no truck in the driveway. I was told I was getting a truck as a loaner and I have a car. I needed a truck Thanks Murray
Twice I had booked for a tire change. First time they couldn’t find my tires and it was over three hours. This time...it’s already almost two hours and no where near done. I’ll just take my tires with me and go someplace else next time.
While traveling from Alberta my vehicle starting throwing weird codes, not wanting to travel 1000km home we stopped into to see Dave in the service department. Right from the phone call on Saturday Dave seemed like he would do anything possible to get us back on the road with confidence. He squeezed us into his already booked up Monday, did what needed to be done and a couple hours later we picked up our WASHED truck (not somehting were used to at home). Dave explained the issue and told us exactly how to handle it once we were home with more time. Wish Murray GMC could be our full time dealer.
It's not uncommon to have a great experience during the sales process, but the after sales & service can sometimes be a gamble. I from out of province, but you'd think I bought my truck here! What an outstanding service team. Without question, this wasn't a one off thing either. I had a drivetrain inspection done on my truck before we left on our trip, but I was still very uneasy about the noises I was hearing, so I booked into this dealership to have another one done, and I was fully expecting to pay the same or more, since I was adding some work as well. Instead, I paid less than a quarter, and they provided a hot breakfast to boot. If that wasn't enough, the mechanics and apprentices were incredibly engaging and friendly. I left very happy and confident my concerns were resolved, as well.
Outstanding dealership!
By far the best place to go to purchase a new vehicle. Dustin was very informative and helpful in getting what I was looking for. Logan made the deal happen and explained everything and answered all my questions.
My experience going here are pretty much great time. And the staff and the service they give is excellent. I will recommend anyone looking for a vehicle to give em a visit!!!
Bought a new truck here. I was treated with respect and got a fair deal. The salesman RJ was patient and informative. It was a great car buying experience NO HIGH PRESSURE sales here. I talked with everyone from the owner all the way down, everyone positive and friendly. If you are in the market for a new GMC or Buick this place is a must to visit.
Absolutely unbelievable customer service. Got complimentary pick up from Osoyoos. Front desk staff very professional. Shuttle driver very nice. Would def recommend this place if you need your car serviced.
Came in after a sub par experience in Kelowna. Was greeted by friendly employees and introduced to Dustin who made my experience fun,enjoyable and easy. I would recommend Murray's over and over. Very happy.
Great product line. Dustin was energetic and helpful throughout the selection process. Getting my new Diesel Canyon “dressed” with racks has been easy along with a few other accessories. All of the staff are knowledgeable and friendly
Thank you, Murray Dealership
r
I've been a customer for almost 30 years.
Great dealership and service dept.
Dealt with Landan, painless experience. He and Chris were fun and they made the trade in and purchase seamless. Would highly recommend this dealership.
Absolutely fantastic service. The salesmen were not pushy and they listened to my needs and wants.They went above and beyond to make our experience a positive one. Another great perk is that theres a fabulous chef that you get to take advantage of by having nice lunch while at the dealership. Thank you guys for your help!
Just purchased a 2015 Jeep Wrangler Sahara and can't express enough sentiments about the considerate and kind treatment I received with no high pressure salesmanship. I am now pleased to become a member of the Murray family and would recommend the dealership to anyone considering a purchase.
Great service. Friendly, personable, and knowledgeable. Clean and warm environment.
ALLISON and CORY are absolutely the most immaculate and professional sales team. Always a smile honest and understanding they deserve a raise!!!!
Professional operation, friendly staff, quick appointments!
Parts pricing was a bit out to lunch... 400$ for a 30$ AC Delco wiper fluid pump, not including labour? That was a definite pass on having that particular issue sorted out in house.
Still, seems like a pretty solid place to have work done, pricing hiccups aside.
I was on holidays in beautiful Penticton area.
I noticed my truck wasn't steering quite right so I called up Murray GMC , I spoke with Lance he got me in right away's and got me looked after the same day.
The service that I got from Lance was way more than 100% great Job .
thank you very much.
Just bought a GMC Acadia today from Murray gm in Penticton
Have to say they were probably the most honest and straight dealership I have dealt with in my 40 years of buying vehicles,gave me a fair trade on my old truck....and most importantly didn't try and pump me full of BS to get a sale.I would recommend anyone looking for a GM in the valley to take a drive.
No this was not a paid announcement just a great dealership!
Thanks Dean D
Bought four trucks and the travel trailer from the dealership no regrets good customer service.
Great Team here! Fair deals, great service & the best body shop in the Okanagan!
I recently purchased a GMC Sierra from Murray Buick GMC and it was the best vehicle purchasing experience I have had. The salesman, Simon, was very knowledgeable and responsive, and the sales manager was equally responsive. The price for my trade in was very fair and the delivery of the vehicle was quick and efficient.
Brought my Cadillac in for a coil replacement. Asked them to check which coil was misfiring. Left it with them and later returned to a 300 dollar bill for diagnosis and no coil repair. Still the same problem and was told I had to buy all 8 coils even though only one was shot. They quoted me over 600 hundred dollars for the coils and another 300 for install. Installing a coil on this car is one clip and one screw. It literally takes one minute to do. These guys are out of control. They tried to get me to pay over 1200 dollars to have a single coil repaired. This shop sees their position as a license to print money. I got a new coil from a wrecker for 30 dollars put it in myself and my SRX runs great. The only thing they did for 300 dollars is tell me that it was cylinder 6 coil. Took them 2 minutes to find that out.
This service department CANNOT be trusted with your vehicle. They pick who they feel they can scam and who they cant. They chose wrong with me.