I can't speak much about the purchasing side of things at this dealership, but I can definitely share my experience with their customer service and sales.
My husband and I visited the dealership, hopeful to find a very specific vehicle I had my heart set on. We were warmly greeted by a wonderful Sales Associate named Logan. He was straightforward, honest, and super transparent about everything. If he didn’t have an answer to one of our many (MANY!) questions, he’d admit he didn’t know and would try to look into it to find us an answer instead trying to give us a runaround just to make a sale.
Logan walked us through our options and pricing, even telling us we qualified for a discount because of my job, which no other dealer in Calgary had mentioned before!
In the end, we decided not to make a purchase since the car I wanted would need to be ordered from the manufacturer, which would have taken a couple months and with the looming threat of the American tariffs and all its uncertainty, I just couldn't go for it. (Which was in no way the dealership’s fault, it’s completely out of their control)
Still, I had a really enjoyable experience! It was such a refreshing change from the many Calgary dealerships that often feels like they’re looking to take advantage of you.
So, if you’re in the market for a vehicle, I highly recommend chatting with Logan!
Crooks. We took our car in to get a wheel alignment done because our mechanic doesn’t have the right equipment. After dropping it off we were informed that we needed to spend $1700 to have the steering gear replaced, even though the part is $390, so not sure what the rest is for but I digress. We declined and just said we wanted the wheel alignment that we came for, and they refused to do so stating the car wasn’t “road worthy”. The funny thing is we had just replace the entire front end and the several people that had their eyes on it didn’t notice a problem. We took it back to our mechanic and he said nope there is nothing wrong with it. So to make a long story short, do not do business here.
I had an appointment booked for 9am for an alignment. Didn’t get my car till almost 2:30 and I missed several hours of work. Wasn’t even given a heads up about the delay. Apparently they had a back up from the day before, however they should’ve made that clear when I dropped my car off cause I could’ve made a day out of it. I would not recommend going here unless you wanna spend way too much money and waste your whole day.
But they’re on a anniversary so a bunch of cars is really nice. They gave me free food and drinks would recommend to go on some of these holiday events
Took my truck in for an oil change. I was charged $8.99 for “topped up washer fluid”. 9 bucks for 100ml of washer fluid?
Go somewhere else that is more transparent and reasonable about pricing. It’s small numbers. But it’s greasy.
Everyone was very friendly and helpful. Thank you Laara for connecting with me via text while our old car was being inspected. We got a shuttle ride to where we were going and back to the Hildebrand Motors, while waiting for the car to be fixed. Thank you Arlen Koch for showing us the vehicle we wanted and answering all our questions and for the drive test. You have helped us greatly. We appreciate you and your expertise. We are so happy that you are working for the Hildebrand Motors. We feel at home to know someone from our home town is one of the agents. You have been honest, knowledgeable, patience and kind dealing with us. We ended up buying the Cadillac XT5. My husband is very pleased and so am I. It was a very pleasant, smooth drive home with our “New” to us car. We highly recommend Hildebrand Motors to everyone who are looking for vehicles. It’s a wonderful place to shop. Thank you to all Hildebrand Motors staff!
Absolutely amazing service as always. All the staff are very helpful and treat me with respect and kindness. The hospitality of the staff is amazing and I always feel so welcome and free to ask questions as needed. I bought my car there a few months ago after hitting a deer. I was very tight on cash and they found me a great deal and had me on my way with a new car in great condition within the week. 10 out of 10 would recommend this place for anyone looking for to buy or sell a vehicle. Thank you all so much for all the hard work you do for your customers and community♥️
I had an issue with my truck and needed it fixed right away. I reached out to Hildebrand Motors and they took me in right away and explained the issue. They fixed me up and my truck is running like new. They are professional and courteous. I would recommend them to anyone. Thanks for the excellent service as usual.
I would highly recommend this dealership to others. I ran into some issues with my vehicle on my way to Olds. I had my vehicle towed to the dealership and the staff there were so helpful and friendly. They got my vehicle very quickly and were able to diagnose the problem. Huge, thank you to the service consultant Wayne Pike, and the mechanic Sam, who assisted me. You guys did an amazing job and I had very very minimal downtime without my vehicle
Been taking my vehicles here for service since i bought my first car from Lloyd in 2018. Wayne, Ron and the rest of the service team are all friendly and never fail to impress with how quickly and Efficiently they complete their work. Would reccommend to anyone.
This was my first time buying from Hildebrand and only my second time buying a vehicle new. I had a list of things that were important to me and I had a very strict budget. I was very impressed with how I was helped to find the right vehicle. I did not feel pressured in any way. I just felt like I was helped to find a vehicle that was right for me. I was also not shown a vehicle that was out of my price range which I really appreciated. Lloyd had a fatherly way about him and since my budget was very strict, he made sure to mention any offers and bonuses to me to help me save a bit of cash. That was the first time I had been helped him that way at a dealership before.
Carla and Steph were fantastic in the financing department. I did not feel pressured and they were there to answer all of the questions that I had. I ended up taking a bit more time than was expected because of all of my questions Steph was very patient and very helpful.
Arlin did my onboarding for the vehicle. He sat in the car and helped me figure out all the bells and whistles. He also made it very clear to me that they are not the type of dealership that just sells you a car and then they don't want to see you again. Rather he expressed to me that if I had any questions, (even if it was how to to work a certain feature on the vehicle) they would be available to help. They all made the experience very exciting and Alrin even took a picture of me in front of the vehicle to send to me later. I was very impressed with Hildebrand and will be returning for my next vehicle.
Hey all..just want to say thank you to hildebrand gm and all the staff First off I had a friend looking for a Toyota Tacoma awhile ago I saw one at hildebrand notified my friend…he is loving it and says hildebrand treated him very well! He is very happy with his service he received!! Secondly…I have a 2017 express 4x4 6” lift I had some electrical issues towed it to hildebrand had awesome service was notified when they’d work on it Was notified what they were doing they made sure I understood the expense that went with electrical diagnosis and repairs….they repaired it the same day! Been working great so far!! Thank you guys definitely be back !!!! Definitely recommend to anyone !
I came to get the oil changed for my car. I met Brent, took a lovely car for a drive. I so enjoyed my visit and the staff was great
Got my cars first oil change done here. The coffee was great! And the staff were friendly!
Holy Cow!!! So we buy a new truck every year and this year was no different. The only issue was that the dealer we've been patronizing for years could not get allotment for our 2024 GMC 3500 SLT HD dually. We use this truck for our yearly migration to the coast with our camper and offshore boat... so yes we need the dually. While looking online a friend of mine found such a truck at Hildebrand Motors Ltd located in Olds Alberta. From the first phone call to the purchase and finally picking up our new ride, we have been treated with kindness and professionalism. We were given, what I would estimate , is the best deal possible on this truck not to mention all the extras you receive specific only to this dealership. Monnie and I want to express our gratitude and say thanks for everything to Carla, Lloyd, and Stephanie and the rest of the staff of Hildebrand. You are a great team in a "class" administration!!!
Service was good. However I do feel like there was some miscommunication along the way, as well as parts ordered that I didn’t authorize. Luckily for me the parts weren’t needed in the end but I still wasn’t happy when I was told they had ordered and were putting more parts on my truck that I did not give the go ahead on. Better service than my gm dealer back home though.
Great experience purchasing my car from Hildebrand. Shout out to Carla and Logan for teaming up and making it happen for me so fast. I showed up at 10 AM and drove away at 4 PM… I desperately needed a vehicle and I know Carla pulled out all the stops for me. Will definitely be going there to get my truck in the new year 😉Thanks team!
Don’t bring your car here. Scammers.
I brought my car in for an out of province inspection. My car had absolutely no previous problems or warnings with my brakes (plus I recently got them done a few months ago) . The worker starts telling me after he had driven the car he had noticed the brakes were “soft” and that I now have two leaks. He claimed it was due to the weather. I drove my car in with NO problems OR warnings on my dash. They proceeded to tell me it’s going to cost over 1600 to fix it including the out of province. Unaffordable prices, I towed my car to a different auto shop because they wouldn’t let me drive in it. I feel as though they sabotaged my car and I’ve been scammed.
Logan did a great job finding a vehicle that suited my needs and stayed in my price range!!
I took my vehicle here for the first time for an oil change and tire rotation. I had to drop my vehicle off over night since I work in Calgary during the time they are open (8am-5pm). I used their over night drop box and wrote all my details and service I needed done. I had dropped it off on thursday night before the long weekend (Holiday being on the Mon). I had made plans with my father and wife to grab my truck on Friday when it was ready since I was in Calgary. Well Friday came and went and I did not receive a call from their service department saying it was finished. Well I was without a vehicle until Tues cause they weren’t open all long weekend. When I got a hold of them on Tues the gentleman informed that my truck was ready Friday morning and he wasn’t sure as to why the guy didn’t call. He never address the issue and seem to ignore it all together. When my father and wife picked up the vehicle they informed the gentleman of the situation and the gentleman at the service desk told my wife that never happens once again ignoring the issue. Once my wife got into my truck she noticed that they rotated my tires and balanced them but decided to forget to fill the tires to the right pressure. Totally disappointed in their service department and lack of customer service as well as their taking of responsibility. Will not be using them ever again!!
Hello I recently bought a new vehicle through Hildebrand motors I had to get a new vehicle when when I lost my truck to vandalism and was unable to make it to work, dirty and frustrated I went to the dealership and explain my situation to the staff they went out of their way to help me find a truck that fit my needs and my budget after looking at a few vehicles I was able to get a truck with the engine and driveline that fit my needs 🤠. I would highly recommend this location and they will probably always remember selling the truck to me hopefully they don't have to hear the same story that I had too many times
Bought two vehicles here. Treated fairly, good service. We still get them serviced here, happy with the small town service.