René Gendreau at Ken Sargent GMC was a wonderful salesman. He was very professional, patient, and provided amazing customer service throughout the whole experience. Even though we didn’t end up getting a vehicle from the dealership, René still treated us with kindness and respect the entire time. If you’re looking for a car and want someone honest and easy to work with, I definitely recommend checking him out!
This review is solely based on my experience with the service department. Our experience with sales and finance has always been exceptional- kudos to Shannon, Nick, and Al. We have always ran GMC for personal and fleet.
Our latest interaction with service was beyond unacceptable and had us wanting to follow many others lead- to use only Wheaton for any service (and sales) moving forward. A particular individual on the service side seemed to take a report of vehicle issues personally and was hostile on both the telephone and in person throughout the service.
This vehicle has been a headache since purchase, An Ultimate Yukon purchased last year sat in the shop 30+ days at purchase bc of “suspension” issues. We drove it off the lot and the suspension failed at 600km.
The running boards throw consistent errors. We were told to just shut them off in the winter- kind of defeats the intention of a kid hauler when you have to boost them up to even get in… but we did as instructed.
They were Turned on intermittently when hand washed etc. The errors won’t stop and they often don’t work or get stuck down.
At this latest service we were told we had them “shut off too long” and that next time we will be charged for this? Told that The issue was only that they needed reprogramming and we were at fault for shutting them off. Hilariously we left to only get an error regarding the running boards that same day, which is yet to be dealt with bc we want to avoid hostility from the service side.
We were big Ken Sargent fans but are disappointed and reevaluating where to take our business solely from our service experience.
Not what it used to be,
Took my truck in for warranty work, a coolant issue, and to get some fluids changed, they had a promo going for a free inspection, ok cool, not gonna turn that down, called me in the middle of the day to give an update, told me the cabin air filter needed to be changed, declined as I do both my vehicles at the same time every year, didn’t have any more info about the coolant low message coming on. Fast forward to picking up the truck and they billed me for cabin air filter and labour to replace even though I declined and wouldn’t take the labour portion off the invoice. I was charged an hour of labour for the tech to “check” the entire cooling system for leaks even though they were told there is no leaks and the “low coolant level” message coming on in the cluster was the only issue. Tech didn’t find anything wrong, and noted on the invoice that “when the truck is running hot the sensors will sometimes read as low due to the heat transfer from the fluid”… on a cooling system that stays hot while truck is running.
Not even 15 minutes after I left the dealer the low coolant message came on again, checked fluid when I parked and everything was fine. Checked over the rest of the truck and found the tech had most likely dropped the old cabin air filter on my Center console which dropped onto my passenger seat and left dust all over my Center console and passenger seat. If this is the level of service Ken Sargent has to offer I’ll gladly take my vehicles to Wheaton going forward.
Went to Ken Sergant GMC and found a vehicle I liked - dealt with salesman Trevor Ginther. He made the experience of buying a vehicle awesome, there was no hassle and no pressure. I would 10/10 recommend going to Trevor if you ever want to buy a vehicle, as he was the best salesman I have ever dealt with.
My vehicle quit operating in reverse and needed to be towed in. Ken Sargent GMC had my vehicle in, diagnosed, and repaired three days earlier than the initial appointment date was set for. Furthermore, the staff was professional and treated me with respect both over the phone and in person. This 5 star review is well deserved in my opinion.
Kaylynn was wonderful helping us find a new family car to fit our needs. Was very patient and helpful throughout the whole process. Knowledgeable about vehicles that would best suit our needs. Highly recommended Kaylynn to help you get into a new vehicle!
Sheldon was amazing and pleasant to work with. Answered all my questions quickly and was very knowledgeable on product. Highly recommend dealing with him. Jen was also great to work with in the finance office.
The sales guy and finance department were good to deal with but the sales manager in the used department had a bad attitude and poor customer service skills. So i went to wheaton chev and the service was unreal. I recommend going to wheaton chev before you go to ken sargent gm
Amazing service from start to finish. We purchased from out of town. Darren was very helpful and accommodating, and checked in after the vehicle was home with us. Suzi is also the best!
Combined, they made a tricky situation of being 6 hours away the easiest, smoothest transaction.
I couldn’t recommend this dealership more!
Really disappointed in my first experience with GMC service. I left Chrysler because of the service to come here and I have 3000km on my brand new SUV and it already threw an engine light so I stopped in just to see if they could use a quick look to see if it was a big issue or something that could be easily fixed. I have a 3 month old and with these current weather conditions this winter just wanted some peace of mind. The lady who served me could use a lesson in compassion and empathy especially working in customer service. After I explained my situation she just said no you can leave it all day until a technician can get to it (clearly doesn’t have children as that’s not an option) or book an appointment. Sorry I didn’t want to wait 3 weeks to get it in if it’s something super simple. Even giving me the time of day to ask more questions or sympathizing with my situation would have been nice. I was there all of 5 seconds and shown the door. This is really disappointing.
I would like to give a huge shout-out to Nick Bonney at GMC. Today he helped me with advice on trading my vehicle. He was honest about the cars on his lot, polite, and overall great to deal with. I would recommend dealing with him if you are looking to purchase a vehicle!
I’ve purchased multiple trucks from Ken Sargent over the years and have always left 5-star reviews. After my most recent experience, however, I feel this may be my last purchase with them.
I brought in my 2020 GMC 3500 Denali, which I use for personal use and has only 60,000 km. The truck has had several issues with the DPF system in the past, and then it began failing to start in –10°C weather. When I brought it in under warranty, I was told the no-start issue was caused by a sled deck, an Apple AirTag, a phone charger, and even a fifth-wheel hitch plug-in. None of these explanations made any sense, and despite the obvious mechanical issue, I was initially presented with a bill because they claimed it wasn’t a warranty problem. After some discussion, it was agreed I wouldn’t be paying—however, I was also told they couldn’t fix the truck and to wait until the check engine light came on.
A couple months later the CEL did come on, and I brought it back in. This time I was told there was a DPF issue and that this was “more than likely” the cause of the no-start—only now the warranty had expired, and it was on me to pay for the repair. I proceeded with deleting the truck, only to find out the DPF wasn’t the issue at all. Once again, the service department’s diagnosis was wrong.
I’ve always had a strong respect for this dealership and for General Motors, but this entire experience has been extremely disappointing. A truck with 60,000 km should not be a constant problem, and the lack of proper diagnosis or accountability has been unacceptable.
At this point, I’d strongly recommend shopping elsewhere
Just wanted to let people know here in GRANDE PRAIRIE. RENE GENDREAU,WAS Very mannered And very helpful ,in everyway you would want a salesperson to help you through buying a new vehicle. Rene is an asset to the company. The owner needs to keep him there. I personally don't usually like Dealerships, but this Dealership made my eyes open and want to spend time and our money. My husband and I really are happy with our new Vehicle. Anne and Kevin
AS
Haven't purchased the vehicle yet but in the process. Unfortunately I had the experience of dealing with VW GP at the same time. Jerry Shaver has a no BS approach to car sales. I would recommend this experience over others ! No pressure just good honest people ! Such a nice experience as opposed to the high pressure sales tactics that others use ! Highly recommend especially if you are not experienced dealing with the pressure salesmen !
I had the pleasure of doing business with Sheldon Nagy this week when I purchased a used SUV, and he made the whole process very clear and easy. He shares the passion of vehicles and understands the needs and wants with differing lifestyles. I highly recommend checking in with the Ken Sargent team if you’re in the market for a new or used vehicle.
I don’t understand why a person buys a Maintenance package. It is just a waste of money. We were told when we bought our Buick to change oil every 5000 km which we did and then when I went to get it changed for the third time after the two free oil changes they told me they will only do it every twelve thousand km which we had to pay for if they did it so I waited until it got down to 5per cent before they would do it as maintenance package. Same with my tire rotation. We paid for that and now you have to have so many km on before they will change your tires over from summer to winter. Never will we ever buy another maintenance package. We bought it so we would t have to to change oil or change tires over. Everything is a scam
My truck had to go into the shop as the brakes kept failing; I had my third party mechanic have a look at it. They said that a recall that was done in 2019 failed and it would be $800 to put in a whole new system.
Called Ken Sargent and they said because they haven't seen my truck since 2019, that I was no longer in good standing with them and they refused to pay for the failed recall; also said they wouldn't pay because my 10 year warranty was up (3 months ago 🙄). My truck hasn't needed any maintenance on it other than regular oil changes and new brakes this past summer (2025). Oil changes are done elsewhere because KS charges double. Fountain Tire did my brakes as I had my kids in the truck with me when I couldn't stop and they could get me in right away- knowing now the brakes were never the issue.
Dealing with Keith the Service Manager was a treat. He was arrogant and continuously laughed at me on the phone over this matter.
KS should be paying for the failed recall as it was a recall that was done by them and it didn't work leaving my truck not safe to drive as it can lose brakes at any time with my young children inside.
I was planning on purchasing a new truck in the next year, but I will no longer be using KS ever again and I have told all family and friends about Keith and his lack of management and customer service. Good luck!
Just recently purchased a SUV for the family from these guys and our sales person Travis and his team at ken Sargent were awesome to deal with and made the process quick and easy. Very knowledgeable about his stock and listened to what was important for our family's needs. Will definitely recommend them to friends and family.
A shout out to Sheldon Nagy for all his hard work in finding us the right vehicle. My husband has bought a few vehicles from him and we always receive the best customer service. This is my first GMC! Sheldon made sure we were happy with our purchase and answered all our questions. If you are looking for a new vehicle, he's your guy! Thanks Sheldon!
I had an amazing experience with Ken Sargent GMC! I recently purchased a truck, and the entire process was seamless from start to finish. A huge thank you to Travis Freeman, my sales consultant, who went above and beyond to make everything smooth and stress-free. He was professional, knowledgeable, and kept me updated every step of the way.
I also want to recognize BJ, the sales manager, for his support in making this deal happen. What impressed me the most was that they arranged to have my truck delivered all the way from Grand Prairie to Edmonton, saving me so much time and hassle.
I highly recommend this dealership
Straight to the point dealership, no time wasting and no B.S. Mel was excellent, treated me well and helped make sure I got the best value for my money. He went above and beyond to make sure that I was satisfied with the vehicle and even took the time to explain all of the small features and how they function.
A big thank you to Greg and Jenn for getting us into our new vehicle! This is the third vehicle we’ve purchased from Ken Sargent’s our first time buying on the new vehicle side and just like the previous times, the entire process was a breeze. Greg made the sales experience smooth and stress-free, and Jenn walked us through the financing with ease. We truly appreciate the great service once again!
Booked a service appointment, upon arrival was told by management that they don't have a trained professional to work on my truck.
I was then advised to go park my truck in the parking lot and wait on standby until the dealership could acquire more information.
It's been over an hour and I'm just sitting here still waiting.
Why isn't the dealership ensuring there is someone capable of working on my truck, prior to booking the service appointment?
Why would the dealership book a service appointment if they don't have a trained professional to perform the service?
Why would I be advised to go sit on standby in the parking lot for a "scheduled service"?
View the photo of the completely empty service bay as I sit outside on "standby"
Better places for service than here… bought brand new and that was easy, but the service has me never returning or dealing with any Sargent dealership
Absolutely incredible experience with Ken Sargeant Chevrolet! Mel was amazing—friendly, professional, and made the entire process effortless. We sealed the deal on the first call!
I flew in from Vancouver, Mel picked me up at the airport, and within 2 hours, I was driving home in my Dream Corvette!!:))
Highly recommend!
I can’t say enough of the excellent service I got buying a new car with Rene G. It was such a great experience from the moment that we walked in there till the day I drove my car away.
I felt like that he listened and heard what I had to say on the vehicle I was looking at, and he absolutely delivered on on service and going over all of the details of the vehicle, I am so happy that I got to meet him and buy a car from him. I will recommend him to many of my friends.
I can’t say enough of the excellent service I got buying a new car with Rene G. It was such a great experience from the moment that we walked in there till the day I drove my car away.
I felt like that he listened and heard what I had to say on the vehicle I was looking at, and he absolutely delivered on on service and going over all of the details of the vehicle, I am so happy that I got to meet him and buy a car from him. I will recommend him to many of my friends.
Thank you Greg and Susie for helping me get into my dream truck!! You made it so easy to get financing and all the extra accessories. From start to finish top notch service! Thank you again!!
Bought my first vehicle at Ken Seargeant a new GMC Sierra Denali
HD ultimate. After 3 months the black chrome around the grill was pealing off everywhere. Took it in for warranty and GMC said rock chips caused it to peal and no warranty. Also zero offers of any type of help from sales or Ken Seargeant 👎
Great selection and customer service with Ken Sargent GMC !
I personally dealt with Rene Gendreau as my salesman to get me into the vehicle I wanted.
From stellar salesman to the expert financial manager Alaa Azooz, that made it an easy and overall great experience.
I would recommend everyone come check it out for themselves.