I have a 320i and have been having it serviced at brian jessel in the last couple of years. Your staff C.C. Chan has been extremely helpful and efficient. I would be happy to recommend him to any one who needs to have his/her car serviced or repaired.
The service department is excellent, Aaron Wong always helps me with my car. But I learnt that over the course of the pandemic that he no longer works there? Please bring Aaron back as I need my car serviced and will only see him.
Had an awesome experience getting a new X5 from Brian Jessel BMW. They have the largest inventory in lower mainland so you can select the car you want. Rahul in deliveries team is the best ! He took time in explaining all the features and was generous with the freebies ;-) Valentino in sales team made the entire process super easy.. from test drive to getting the credit approved and getting the car on road- everything was a breeze. Highly recommend buying your new beamer from these guys.
Extremely disappointing service from BMW Brian Jessel yesterday for a couple of reasons.
1. Booked the appointment on Monday morning at 9am - a time when there should be staff available, ready to go for the week. Received an appointment reminder - no detail whatsoever on how long/ covid protocols etc
2. Drove all the way from Abbotsford to Burnaby (1 hour) to find that there is a recall on some wiring, in addition to the regular service I was there for and that they couldn’t commit when the car would be ready for pickup. I repeatedly stressed that I needed to clearly know if it would be a few hours or the full day because based on that I would determine whether to drive back or stay around the car dealership. I was told to take the courtesy car, and that the service advisor I was dealing with was going to be in training for 4 hours so I should probably expect to pick it up by closing time in the evening. Drove back all the way - got a call the minute I came back to Abbotsford that it was ready for pick up- leading to a complete waste of my day.
3. They said as part of their covid protocol that they can’t wash/vacuum the car - Which left me feeling even more disappointed as you normally expect a full service once a year from them and that too would end up being incomplete. But understanding it’s company policy- I complied - they didn’t even offer to provide a future voucher/ credit for the complimentary vacuum or wash that I would miss out on which I think was the least a huge company like Brian Jessel could do- they hesitantly said they would make a note on my file
4. As someone also working in customer service management- their tone/attitude all along was cold and unhelpful. I had a question around some spots on my windshield - the service advisor told me to talk to the dealership I had purchased it from (which was Mercedes Benz North Vancouver - whom I actually called afterwards and they were super helpful!!)
Overall I wasn’t impressed at all with my first experience at their dealership - no ownership of problems and a very transactional, cold approach with no concern for customer‘s convenience or time
Excellent staff from end-to-end. Sales, product specialist, parts and finance – they are very caring and knowledgeable. Shout out to Val Almeda for making the purchase of our new BMW an excellent experience. We shopped around and the service at BJ BMW was head and shoulders above the rest. Val won us over with his personable salesmanship. He wasn’t pushy and worked with us to find the perfect vehicle. The whole process from test-drive to purchase a breeze. He won us over
Product specialist Rahul was a pro at going through the vehicle. Kristen in parts is amazing and follows-up. Looking forward to future purchases at BMW.
This is our first time owning a BMW. My husband and I initially went to Auto West BMW and we had a very disappointing experience. We could not believe the treatment we received when trying to purchase our first luxury car.
Once we shared our experiences to our friends they told us we had to give Brian Jessel BMW a try, and they were so right!
I was connected to Valentino from sales, he has been so helpful from the beginning to the end. He listened and heard exactly what I wanted. He was extremely patient as it was my first BMW. His service was beyond expected and I can’t thank him enough.
Other dealerships told me for the car that I wanted it was impossible to get it within my budget but Valentino made it happen!
Colin the financial manager, Hung the auto insurance rep, and Rahul all made our experience even better.
Brian Jessel’s team is truly amazing. If I could give this rating 10 stars I really would.
Excellent overall experience! Specifically would recommend Dennis. We tried other BMW Dealerships but stopped by here on a whim and were delighted. We were treated very well and Dennis was fantastic. He has seemingly limitless patience and listens to your needs. He is not pushy and his focus is to ensure you find the right car with the best deal. He is also very attentive and subtly pops up just as you need him. The general staff is very polite and helpful. Special shout out to Colin as well for his professionalism. The experience exceeded our expectations and we wouldn't hesitate to recommend Dennis and Brian Jessel BMW. We are delighted with our new purchase!
Poor car buying experience. Difficult sales staff. Only care about quick sale and $$$$. Lots of bmw dealers in BC now, avoid this one
very good experience with Dennis and John. Dennis always goes beyond and takes care every detail. He thinks as a customer and act like a owner. Will consider to purchase another one from him in the near future. John is very knowledgable on the technical part, he always has answers to my questions.
I am extremely happy with Dennis's service. he is friendly, knowledgeable, and always will to go extra mile to help. I recently leased a BMW 330 and entire experience was very pleasant. If you are looking for BMW, I would recommend Dennis for sure, because he will get you the best deal.
Thank you again and I will come back in the future for my next BMW.
Yar was super helpful during the entire process! Everyone that was part of my purchase was amazing! Thank you all for your help, I'm very happy with the car and service. I will definitely recommend Brian Jessel BMW Pre-Owned to my friends and family! My BMW is working perfectly after a few weeks of having it and exceeded my expectations of a per-owned luxury vehicle.
Very smart gays.
Help full
Nice please, nice manager.
Thanks
I bought my 4 series from the sales manager Ryan last year. During the process he went above and beyond to make sure I am happy about it.
but the most important times were after sales support when I had problems with my Carplay and remote keys. THIS GUY IS UNBELIEVABLY supportive and want to make sure the client is 100% happy. I wish they have more stars available.
I can't say enough about the team at Brian Jessel, specifically Valentino. I literally never worry about my car - they have white glove service for both sales and maintenance, I've never felt pressured and have an extremely high level of trust and confidence in their services. They challenge the car sales stereotype with every visit. Highly recommend.
Best service for your BMW in the lower mainland. Daniel H. from service makes you feel like family. He goes above and beyond his duties to ensure his clients arrive and leave happy. I would prefer to make the 1 hour drive to this dealership when there is one way closer to me. Daniel is a huge asset to the BMW team! Keep up the 5 star customer service.
Thanks again for all that you do!
Look for a good plumber, for the wash room, freezing cold , and the other one is not working at all...for people with disability almost nothing comes out in the faucet.
Had my BMW serviced with Jessel for years and it has always been a great experience. Sam is amazing and goes the extra mile for his clients.
Who sells premium cars in Canada with summer tires? This is disheartening and shameful to have bought a car from Brian Jessel. Its my second BMW from this dealership and the previous came with all season tires. How can you sell these expensive cars without all season ( bare minimum necessity) ? Even if I bought a Honda Civic, they would give me all season tires. Such is their integrity.
Safety should be your first priority!!! I need explanation and resolution asap!! Really disappointed
Brian Jessel is my favorite car dealership in BC. They are nice, caring and try to resolve issues when they occur. As a matter of fact they go out of their way to help their clients. Unfortunately, my experience with other premium car dealerships has been quite poor or perhaps Brian Jessel has spoiled me. The sales team, service and parts teams are all great. They don't only sell you the car but make sure that you continue to enjoy ownership over the years. Thus, I always have 1 BMW in my driveway for the past 20 years or so.
I'm a regular here specifically for the service department as I drive my car quite often. Aaron Wong from the service department is top notch when it comes to speed and customer service. Highly recommended dealership!
Received the worst customer service while shopping for a car from this dealership. I really wanted to buy a BMW and was waiting for a revised quote. I went to the dealership 2 times and I called the sales person 4 different times asking for a status on the revised quote. He was diligent in answering my calls but always told me he was super busy moving cars for other customers and would phone me back. He never phoned me back and never sent me a revised quote. In the end I gave up and was left with the impression this dealership did not want to sell me a car, they had more important customers.
I do not recommend buying from this dealership.
First ones to have an X7 on the lot. This could very well be the biggest BMW store around. Always seems to have all bmw inventory and very nicely optioned cars.
I am not trying to turn this into a public manner, but I was EXTREMELY disappointed with this “Ultimate” BMW dealership. I have been their loyal customer for almost 4 years. I go back to do service and maintenance every year and being satisfied until the most recent visit. (I mean their customer service is world class and they have a nice lounge for you to get your job done while away from the office) I check the report every time after they did a “World Class” inspection and see any caution I need to be aware of. I compared to my last report they provided to me, and see the brake lining thickness has been increased while I haven’t got my brake pad changed since day one I got my car. I purposely raise up this issue before the service to the Service Advisor – Hossein. He told me he will take care of that. After waiting for three hours and he told me my brake pad is normal and nothing to be worried. I am happy, of course! Here the problem comes, by comparing to the last year report, the brake lining increase 2mm. I went back to the dealership another day, their Assistant Service Manager, Alex offered me help. After telling him my concern, his replied is” it is not accurate as it is only an estimation by human eye, and it is acceptable when this is a courtesy service.”
If you just consider that as a courtesy service, why border provide a “World Class” inspection to the customer? Why border even print out a report to your customer? They obviously don’t care the after-sales service. It is also UNBELIEVABLE that I would receive this kind of answer without even showing a little concern from a manager of them. They could be the best on selling cars, as they only concern how to get the car key into your pocket. But for sure not the best dealership and not providing “First Class” service which mentioned on their website! I would give a zero star if google allowed me to do so.
I had an exceptional experience trading in my 1 series and purchasing my M2. Jacky Wong is an exceptional sales consultant and went above and beyond to ensure my needs were met appropriately. Yar Shirmast is a terrific sales manager who ensures the best deal possible for the customers. I will re-purchase with Brian Jessel BMW when I am ready for my next vehicle.
Bought my SUV from here and got amazing service the 6-8 months I had it for before it was totalled. They have an amazing lounge where you can sit and relax whilst your car is being serviced. The lounge offers good coffee, water and granola bars. They have high desks to work and very confit sofas and a fireplace where you dont feel unwelcome. The staff is super friendly and honest. I had my stash of emergency cash in an envelope which was found from between the seats and left it in the cup holder. Every service also gives you a nice car wash and interior detailing.
Highly recommended. I am glad that I got my car from this dealership. The sales person, Reza Manoochehri is a very knowledgeable and caring man who put a lot of efforts and spent lots of time to find the car that I wanted. The manager was also very friendly and supportive. I am also very happy with the service department as they do their best to get the car ready as soon as possible. I would definitely recommend this dealership to friends and family.
Had the worse experience ever. Went there to buy a X3 for more than $72k. They did not have the car in the show room. Asked for $3000 deposite to bring the car that they sold me on paper. At the end after getting the deposit even they did not give me a copy of the paper or invoice. Was chasing them for 2 days to take a copy and after bouncing more than 20 emails no one bothered to send me a copy until I went back to the dealership to get the deposit back and cancel the purchase. When they realized that they are losing a buyer they gave a me a copy which was late. Very unprofessional and disrespectful.
Just want to say how fantastic the Parts Department is. They really went the extra mile in helping me track down a rare centre cap for the wheels on my e30. Friendly, knowledgeable staff with great resources for all things BMW. Thanks guys!
Just picked up 5 series yesterday. I want to personally thank Jack Chan for his hospitality and professional knowledge about BMW produce line. He found me a great vehicle with loads of options. This is my 2nd vehicle from BJ BMW. Keep up the good work Jack ! I definitely recommend all my friends to check out BMW's amazing new vehicles with Jack Chan.
Had a recent repair service performed which was done professionally and properly. Also appreciate the timely communication and updates I received from their service department. Would recommend to to others.
Had a recent repair service performed which was done professionally and properly. Also appreciate the timely communication and updates I received from their service department. Would recommend to to others.
Wow!! What an amazing service. My bmw 5 series engine light came on recently. I called, and they gave me the first available appointment.
When I reached they had a courtesy car arranged for me. They took care of issue and kept me informed throughout the process.
Thank you team Brian Jessel you guys have been truly professional before and after sales.
Highly recommended!!
I want to personally thank Jack Lai and Sam Eng for the exceptional service I have recieved. As a car enthusiast myself that only allows a certain people work on my car, I have received nothing but professionalism and trusting customer service from these two gentlemen.
Thank you for taking care of me and my car!
We loved the experience of buying our 2019 X3. One fine evening we decided to get an SUV and I spoke to Charles and I was still okay to come in at 7: 30 pm at Brian Jessel Bmw for test drive though the store closes at 8pm. He was super friendly and helpful.
Ryan is such a genuine person to talk to and he stayed back super late that night just to make this happen.
Gavin is a cool guy for sure..thank you all for such an experience.
BMW after-sales sucks! I went to repair my M6 last week since the ventilation seat smoked by itself.
They said I have to wait more than 2 weeks for parts ship from Germany and gave me a 3 series service car. I asked can I still drive my car until parts shipped or get a better service car. They told me my car may burn on the road so I can't drive it until it is repaired but they promised me an X5 service car. Everything ok so far.
However, a service manager called me today, he told me that his boss said I have to return the X5 service car and keep driving my M6 which still has a fire hazard or I have to pay car rental fee. (Everything under warranty yet)
Sooooo suck. Mercedes next time.
I brought my BMW X5 in for some service and warranty work, and had an excellent experience with Aaron Wong as my adviser.
Great service, they give you a loaner car, wash and vacuum your car. They even charged the battery on my electric car. Outstanding service.
Great experience at Brian Jessel BMW. Very efficient professional service. Recently bought new X5. From purchase to delivery only took 2 days. Kudos to finance manager Stacy and our salesman Tony!
The salesman was as good as the car itself was bad. I'm sure they're lovely to deal with, but an X1 is not for us.
I don’t know what you have done through the management, but the I’ve noticed a significant improvement on the service received from you guys! Excellent job! I’ll recommend more friends to you guys and all I hope now is that you guys can maintain the same level of customer service and experience.
I took my car to BMW to make a RECALL at the beginning of March, I was attended by the employee Matthias Weigel who offered me a car reservation FREE from the car rental company (A-PLUS RENT CAR) I returned the car and took mine back, after two weeks I noticed an $ 86.01 amount debited from my credit card, which was the same as I gave as collateral. Two weeks ago I returned to the BMW BRIAN JESSEL to talk to Matthias Weigel about this mistake in my credit card he said he would check and call me, it's been almost 3 weeks and I still have not had a solution to this problem, I've been 2 times more in BMW, but Matthias was working in another branch and NOBODY tried to solve my problem, I was told that I would have to wait for him, I'm still waiting for a solution.
I'm very frustrated with BMW, I already bought two cars with them.
Service and parts department are completely useless. Spent over 3.5 hours waiting for a tire change they said would be done in 1.5 hours. Car was in 2 weeks earlier and found a slow leak, had to order a new tire. When brought the car back to replace the tire they did not know what tire it was. Spent hours trying to figure it out, they should have written it down on the service order from when they found it. Also, the parts department said they would take care of tire warranty then once there they said "no". When I went to leave they told me the tire was in my car, checked and it was not. Hard to believe they can be this inept. Parts manager was rude, parts staff was not only useless but also rude. If you need service go to a different BMW. You could not do any worse than this location. Spend your money elsewhere.
I came in to look at the 3 series to compare with MB C class models. There was no clients in the showroom and yet the 3 people I saw did not even asked if I needed help. Main objective is to test drive the car for the feel, numbers are all similar with this price range of cars. I don't mind spending the extra dollars if I like the feel of the car. Finally after 10 mins a sales guy walked over. I asked to test drive the 3 series and said I was comparing to a MB C class. Then the sales guy said something really funny "when you are ready to buy then u can come back to test drive". And that is the reason why I now own a MB C300.
Went to Brian Jessel to replace a flat tire, waited for almost an hour to see a service advisor, but understandable as dropping in without appointment. I told advisor that I hit a pothole earlier and from my understanding it supposed to be covered under tire warranty. advisor rejected claiming the insurance for me and asking me to pay for the tire, gave me a quote $800 for one tire, then I found out a receipt from last year which I also replaced the same tire for $150 lower at the other BMW retailer store in Vancouver. This is not acceptable as the same tire is selling different prices in two BMW retailer stores in the same province.
First time dealing with this dealership (service). I brought my F10 M5 in for service and some repairs. I dealt with a Service Advisor named Aaron. He was professional and courteous and I am very pleased with the services I received. My repairs took about a week and I was given a free loaner (2018 330i). Aaron texted me the status of the repairs and kept me up to date. The facilities are clean and comfortable. Overall, I am very impressed with the service department and have rated them accordingly. They also dealt with my extended warranty provider and in the end, there were no surprises.
I purchased a pre-owned 328i from Brian Jessel BMW in August 2018. I recently had occasion to need help with an issue concerning replacing the tires and received excellent customer service and help from Paul in Customer Relations and Bruce in Parts. It’s reassuring to know that there are dealerships that still believe in good customer service/relations. Thanks guys!
My seller is April Ru. She is patient and satisfies what I want. Highly comment for my first time buying experience.
I HAD AN AMAZING EXPERIENCE AT BRIAN JESSEL LAST MONTH. MY SECOND ONE IN 5 YEARS. I CALLED IN AND A WONDERFUL LADY NAMED APRIL HAPPEN TO TAKE MY CALL. I WAS LOOKING TO LEASE AN X6. WITHOUT EVER STEPPING FOOT IN THE DEALERSHIP, APRIL TOOK CARE OF MY EVERY NEED, DEMAND, AND DESIRE. SHE FOUND MY DREAM CAR, SETUP MY LEASING DETAILS, AND HAD MY WONDERFUL NEW X6 READY FOR ME TO SIGN FOR AND DRIVE-AWAY WITH, ALL OVER A SPAN OF LESS THAN A WEEK. BUT IT DIDN'T STOP THERE. AFTERWARDS, APRIL TOOL GOOD CARE OF MY NEW X6 AND I. SHE HOOKED ME UP WITH ALL THE LITTLE PERKS THAT MAKE IT WORTH WHILE TO GET YOUR BMW FROM BRIAN JESSEL AND NO WHERE ELSE. THANK YOU APRRRRIL!!!
Got the car I wanted. Ask for April Ru she was very patient and helpful. Great service and always tried her best. Highly recommend, you will get the best deal from her. Excellent place.
My experience with Brian Jessel BMW started a few months ago when i went in there asking questions about the 3 series and the X5. The problem was, i was never treated like a buyer...For these guys i was just a young dreamer that wanted to waste their time. Everything changed last week when i got to meet APRIL RU. I can say that she is an amazing person. She cares about her costumers, she`s knowledgeable, she explains everything 1000 times if you ask her. She was the only sales person from BJ BMW that offered me the chance to drive the new X5 diesel without me asking for it. And guess what? She WAS NOT pushy! After the drive test she helped me build the car i want and informed me of the price. That day i left telling her that i have to think about it (considering VW Touareg). Three days later i went back almost at the end of their problem and April Ru was kind enough to stay over her program and help me get my new X5. Thank you April Ru!
This is my first experience with Brian Jessel BMW. I was fortunate enough to be helped by April Ru. She is very kind, patient and understanding. She keeps in contact with her customers and she shows that we come first. She is very enjoyable to interact with and honestly brightens your day. She has the answers to all your questions so, do not hesitate to ask. She explains everything clearly and easy to understand (even if you're not a car person). This is our first BMW (2014 X5) and not only did she provide us with the perfect car, she also gave us the best possible customer service anyone could ask for. I promise that if you choose April Ru you won't be disappointed.