Excellent experience all the way through starting from browsing the website & chat function to the actual delivery of the car. Cody Di Ninni ( New Vehicle Specialist ) and Tiffany Smith (Delivery Specialist) were very professional and did what it was in their reach to meet our needs and provide the best customer experience we had so far with a dealership in Montreal. Keep up the good work and the post sales support - yet to be be experienced !
Friendly helpful staff. Felt well accommodated while I waited for my car to be inspected. Thank you team Audi!
We picked our new car recently, and were very happy with the service provided to us by our rep Virginie St. Laurent. She made feel welcomed and valued as clients.
I want to thank Cody Di Ninni for his excellent services this past month. He worked really hard to get me a great deal. Between the time I leased my car and pick-up, he was quick to respond to any questions or concerns I had. I’ll definitely refer my friend to him if they are looking to buy Audi in the future. All the other staff are also very kind with a positive attitude. Great experience!
This place is a 5 star cause of the service Marc gives in the garage. Top notch.
Excellent experience with Audi Lauzon service center employees. They were up to my expectation and showed high level of professionalism and integrity. Big thanks to Alexandra Michelle Esguerra for the amazing service.
The Audi Lauzon staff is incredibly kind. They're the reason we purchased our Q3 from there and probably will buy a Q5 from them ad well.
Alexandra , the technical consultant , was awesome. She kept us updated throughout the day.
Francis, the salesman , works really hard to get you a great deal.
Overall, excellent experience.
The Audi Lauzon staff is incredibly kind. They're the reason we purchased our Q3 from there and probably will buy a Q5 from them ad well.
Alexandra , the technical consultant , was awesome. She kept us updated throughout the day.
Francis, the salesman , works really hard to get you a great deal.
Overall, excellent experience.
Service was amazing with Cody . If you are looking to get a new Audio or even thinking of it , you will not be disappointed.
Honestly biggest disappointment I have ever had with a car dealer... « Audi » in Latin means « listen » but what this dealership does is opposite to listen. Unresponsive, unwilling to help and generally ignoring what it means to provide premium service and that customer experience stretches beyond just the car sale. Not to mention that their technical team have no understanding of the cars they sell. Stay away. Want a premium 360 experience go to Mercedes.
Charles at Audi Lauzon was a pleasure to deal with and very knowledgeable on the car I was looking at. Between the time I purchased my car and pick-up, he was quick to respond to any questions or concerns I had. There were a few small dents on the door and several paint chips but upon pick-up everything had been corrected and the car looked like brand new! Overall great experience and would absolutely come back here for my next car.
Thank you again Charles for your honesty and professionalism!
i want to thank Jazz Prieur for his excellent service this past weekend, and the pleasant and positive attitude we received from all the staff. Everything went so smoothly and we are so happy with our purchase and looking forward to picking up our car. You can be sure that if I have any friends looking to buy cars in the future, I'll be sending them to you.
I receive poor service from the servicing department due to lengthy waiting times for something they promise 2 times and must return to wait once again. Better to tell client to stay at home and return when everything is ready.
I recently purchased an Audi Q5 during the month of July 2020 at Audi Lauzon. What was supposed to be a pleasant experience when purchasing a luxury car, ended up being a bitter one.
As usual, prior to the sales contract being signed, the Saleswoman was polite and professional.
However, the moment the sales contract was signed, the service provided was well below the expectations clients have for a luxury car.
Here are the 4 main points Audi Lauzon Management should reflect upon.
• When a client who just signed a contact emails you a few days later for some information and clarification on the Sales agreement, he should NOT have to send 3 follow up emails, 2 voice messages and wait 2 weeks for a response. This is very poor After Sales Customer Service!
• When I asked the Saleswoman to explain a discrepancy of $180 in the overall Sales price, she was unable to CLEARLY explain this extra Charge, and on the multiple days I asked I would get different Answers. This should have been simple math to simply explain where this extra 180 came from.
• On the delivery day of car, Saleswoman got the Sales “Manager” to explain where this $180 came from… He also had no idea and was giving me different reasons which did NOT add up to the overcharge.
I told this “Manager” that I will take the car nonetheless, but was completely unsatisfied with the service rendered to date.
Sales “Manager” uses CHEESY line that they will give me 50% discount on my second service maintenance to compensate for my dissatisfaction in the sale of this vehicle. When I asked him to put it in writing, he said NO (Typical Salesman Lie – Today's clients see right thru this BS).
• Lastly, Audi Lauzon delivered the car with HALF full gas Tank. REALLY? I client leases a luxury car and u deliver the car with a half full tank. This is NOT a luxury service!
Given my overall Experience with the Lease of my car, Audi Lauzon should ask themselves the following questions:
• How likely am I to be a repeat client – Not Likely
• How likely will I be recommending Friends and Family to Audi Lauzon – Not Likely
• How likely will I service my car at Audi Lauzon – Not Likely
To maintain privacy, I did not provide the names of the people involved… If the management at Audi Lauzon would like additional details, feel free to contact me.
Thank you very much for the amazing customer experience, I would definitely recommend to everyone Audi Lauzon, especially Charles is the best sales advisor.
Amazing customer service, very satisfied, special thanks to Charles for helping me a lot, he did a great job..
I went to Audi Lauzon service centre for my 2018 Q5. People working there are very nice and well mannered. Great super fast service. Thank you!
Extremely satisfied with my purchase. Maude Montpetit the customer experience specialist was very quick in her online responses. Provided me the CarFax report without any issues. I wanted to ensure I wasn’t wasting my time before I walked into the dealership. She setup the appointment, also helped me with a few setbacks I had after the purchase.
The sales rep was Mario Cossette, not a bad guy, made the whole process pretty smooth. The car was a certified pre-owned. Since the car was sitting on the lot for 3 months because of COVID-19, I expected a new car battery. Plus he couldn’t tell me when the last time the battery was changed. He just told me as long as the car starts they aren’t changing it. That was pretty disappointing. One of the tires were flat the day I came to test drive it (had to be rescheduled). I asked for a new set of tires, outright refused it, said they will only replace the tire in question. It did NOT come with winter tires, and they won’t install a starter unless I pay a $1000. I feel like when dealerships can’t even make one relevant accommodation, this can affect that branch in the long run.
During vehicle delivery they didn’t have my 300-point inspection paper ready, and they only gave me one advance key. I had to chase the dealership to get those things, thankfully Maude went above and beyond in helping me get the extra Advance Key and the inspection paper.
actually i supposed to give ziro STAR !
I toke my to Laval Dealer i believed that it's a dealer and look for the costumers as will but unfortunately they are looking for your pocket!
I booked an appointment for an inspection
they charged me about 400$ and asked we find a problem which is PCV if you repair it it will cost you 740.35$+ tx still i accept it
the after i received a phone call said we find another problem will cost you 4000 $ !!
Excellent service !!! Especially during a global pandemic, extremely satisfied ! A special thanks to Charles ! If your looking for an honest knowledgeable salesman, Charles is your guy.
Service is an 11/10. Friendly, efficient, and always easy to get in touch with
Great dealer with professionals and courteous associates. Very satisfied of Service received from Daniel Bergeron, Alexis Vezina and Authman!
Great dealership! Alain Gomez in service is extremely experienced, shows care and makes sure my cars are taken care of properly with ease. Highly recommend!
Horrible! Horrible experience !! I bought my vehicle 5 months ago and was promised that everything in the car is new. Which wasn't the case. I had issues in the beginning with my sales representative Charles. I always had to chase him with calls and emails(after the sale went through). Was promised winter matts and had to wait 5 weeks for them. Was waiting for my rims and had to wait 4 weeks for them to arrive. The only time they cared was when they were trying to make the sale. Now 5 months later, my battery goes. I take a lot of pride and care into my vehicles, I had to spend $400.00 on a battery replacement and was told that the battery was over 3 years old, when in fact they told me at the dealership it was brand new. I am furious. I explained what happened and now I'm being told they never promised me this and that it was a great condition and asked if I left a light on. I know for a fact if I left a light on I would not be complaining. I was also told to try customer service. This is the worst dealership I have ever experienced. I feel like I was just a sale and that's it. Honda, BMW and Mercedes never treated me this way! I would never recommend them to anyone, plain and simple.
Audi Lauzon is Laval is a great dealership with very respectful service and knowledgeable team. Alain from service always takes care of us really well!
Audi Lauzon is Laval is a great dealership with very respectful service and knowledgeable team. Alain from service always takes care of us really well!
Purchssed a Q5 from Alexis over the weekend and it was a pleasant experience.
I liked their respectful style of negotiations.
The car is great , I took the extended warranty for piece of mind and look forward to trying out the service.
Thanks to the Audi Lauzon team
I went to this dealer after going to Audi Park Avenue to do my due diligence before leasing an Audi. They lied to me saying the other dealer was selling me a car that didn’t exist and that they had a history of selling cars that don’t exist only to upsell a customer at delivery. They then tried to lease me a car (at a much higher price than Audi Park Avenue) that they clearly wanted to get rid of from their inventory. I don’t know if this is the case for all their sales people but I was dealing with Jonathan and it was a pretty slimy sales tactic that I was luckily able to see through. I wouldn’t recommend going to this dealer.
Impossible to talk to anyone asides from the front desk when you call. They keep sending your calls to a voicemail and there is never a follow up that is done. I tried calling multiple times but I haven’t yet been able to talk to someone. It is not the first time that I ask to speak to someone only to be sent to 3 different voicemails just to get the “No one is available” answer from the front desk. When I first started dealing with Lauzon, I tried leaving messages on the voicemails but not ONE time was I ever given a call back. Very poor customer service. You’d expect much better when buying a “high-end” vehicle.
Very nice staff, easy access to people, service is amazing reflecting the Lauzon level of service. I would easily do business with them
Bad customer care support and technical support AFTER SALE , lack of follow up. They don't reply to Voicemails. Personally I'm gonna fill a complaint to AUDI headquarter directly
Terrible sales service. Make us feel that we are not welcome here.
Really disappointed in my experience of buying a car there recently. Everything was going, negotiations with the salesmen we agreed on a price with financing rate. When I went on site I've been rush to sign paperwork and didn't notice they made a mistake on the financing rate, they also forgot to told me that they lost the second key for witch I'll have to do a 4 hours drive to get later. Salesman recognize the error in rate when I called the next day and said he would fix that. No answer after a few days, then I learn that this salesman have left. Finance reps don't even want to talk thinks over to see if we can make an arrangement to compensate and just say that it's too late after the papers are signed. Not a sign of empathy to try to compensate another way for an error of THEIR salesman !
Excellent service. Asked for a maintenance appointment a day before and because it was urgent, I got the appointment.
The purchase of our pre owned car went very well. Simon was quick to contact us with the specs and model we were looking for. The purchase went smoothly and all the staff were helpful and professional. Simon went above and beyond our expectations making sure all concerns and issues were addressed. He was extremely helpful and quick to respond to our questions showing us he cares about his clients.
We had decided to purchase from a dealership in Montreal because of the lack of selection in the New Brunswick. We are very happy with the RS3 and thank Simon and the staff for the outstanding service.
Very polite staff and amazing service. Despite the premium prices I would recommend based alone alone on the customer service. Thank you Audi Lauzon it's very rare to see such attention to detail even in the premium range segment (wink wink...competitor dealers )
I visited the Service Department last week. I called just before arriving and was told to present myself without appointment as they had availability. As soon as I entered, I was greeted by Mr Daniel Bergeron. I explained the issues I was having with my car : Check Engine Light On, Low Oil Pressure - Switch Engine Off, with a story behind it. I mentioned that I had visited my mechanic and was advised not to take my car until bringing to the dealer (having an extended warranty on the car) and had me take a video of the issue. Mr. Bergeron carefully listened and watched the video. Within 10 min, from my arrival to leaving the garage, the garage took my car in, gave me a courtesy car and was positive that the issues were going to be covered by the warranty. 2 days later - all was fixed, and I was just charged for the deductible! Amazing quick and hassle free service!!!
I cannot even begin to compare with the awful experience that I had with Audi Prestige in DDO. A few months back, I was having issues with my suspension. I brought the car in, and after a few hours, they called me saying the car was ready.... They only hosed the car down of ice, charged me over $200 for it and as I drove off, I was hearing the same suspension noises :((((( I had absolutely NO time to run around for this. But since I couldn't trust them, went to my mechanic, who found the issue and made me video tape it. The next day, I returned to the dealer, showing them the video. The customer service rep then took me seriously and got her boss involved, who didn't give me a welcomed look - who then said "we'll check, but the extended warranty doesn't cover everything.." What??????? After 2 extra days of being picked up and dropped to work, then granted a courtesy car for another 2 days - my car was finally fixed. The dealer credited back my money. You cannot believe the frustration I had as I had NO time to deal with the running around (over 1 week). They lost my trust (leaving me disappointed since I bought my car there), and seriously frustrated the hell out of me.
Audi Lauzon is definitely the best choice!! I finally felt like we deserved the service we paid for in this luxury car.
Great service and great price. Nicolas was fantastic everyone should deal with him.
Went 2 days ago without knowing there was special event. I asked to get info about a car, reception lady said sure wait. st After waiting 15 minutes somebody came up and told me there is at lea1 hour wait time to talk someone and refused to give me any info about an A5 saying he is not a sales person. I am a potential buyer a very serious one and this is the welcome? I wasn't even asked to wait or we can take down your name to call you?? Well say goodbye to 50k$. I will make sure to forward this to Audi Canada and spread it on other places as well to save people some trouble.
We bought two cars from them last three years, it went well. However, when we requested a signed company letterhead document to state that no current outstanding recall for the vehicle, they completely ignored us. Beware this dealership.
A day after posting the above review, I just received the letter from the dealer. Thank you for the respond.
Charles and Audrey were professional, helpful and made the pre-owned car buying experience effortless and fun. I can't thank them enough for a fabulous dealership experience, it was worth coming from Ottawa. Charles was very transparent and patiently answered all my questions. Audrey walked me through the financing process with ease and we even shared laughs.
Been going to Lauzon for many years . And always had amazing service. Very professional..
Excellent service friendly staff and very efficient I am glad to do business with them
Best service. Isabelle was so professional with me.
I had some questions for her , she explained for me the process more than I was expecting.
Very good service.
The service received with Marc-Antoine Vallieres was exceptional. I only have words of praise. Extremely courteous, professional and informative. He took his time to explain and listen to our needs. I am very pleased and to be honest wasn't necessarily ready to buy, but with such great service, it made it difficult to resist.
I went there for buying a car. I don't personally like the ambiance.
Amazing service. They made it convenient for us to pick up parts at a time where the parts department would be closed.
We had called 2 other Audi dealers previously to reserve the part and the experience was like pulling teeth.
Thank you Audi Lauzon.
Always amazing service.. can't complain, I've been there for the pas 5 years.
The only problem sometime you have to wait a while but I'd rather wait more time to get better quality .....
Impeccable service!
I have recently visited this site to buy audi 2009. Mathieu Lizotte was a very cooperative salesperson. he made the cars of my like available for me to test drive. He also stayed one hour after the store close to make the deal. Also the Edith from finance the same.
Very nice, dedicated and hard working people. I would recommend this place.