Normally I won't go online and complain about things. My first time.. But this place is not worth even a phone call. Multiple staff member would gang around you and provide you misinformation to sell a vehicle. My experience has been beyond explanation. GIST of the story? Stay away and and as far as you can or REGRET Later after spending your money. Vivian, Mark, Kitt? All well dressed up liars. I hope this will help you to decide and explore other options.
Ben, I have told your team about my situation from get go. Why are you saying that I have not confirmed the Notary situation?
Why was I told to go to Notary only after taking $10,000?
Can you explain? I have no hope from you either. I hoped a Manager would come clean and take responsibility. You fall in same category of liars. Looks like the whole place is Banana Republic.
The sale service is good, but staff responds on repair car is terrible, I don’t know exactly what it is. So I just called to double check about my warranty because I bought my car Audi a4 from another owner, then the guy working at warranty service explained to me with terrible way and that’s way be like contempt to me. I hope you guys should consider about the way talking to customers like that. I’m sorry I’ll never come here again because of that staff. Thank you!!!
They claimed that no courtesy car or courtesy rides during COVID time. However I know a lot of the other dealership still provides courtesy car.
Nevertheless, service department receptionist are very nice and the service completed in promised time.
Thank you Derrick Leung for helping me find my dream ttrs! Great experience, no pressure, great car buying experience!
The lady that manages the place is terrible. Basically told me it's my problem and I have to pay for the tow truck when it was Audi's fault my car had to be towed in the first place. If u look rich they treat u good but if u look like a reg joe they dont care
The staff was very knowledgeable and allowed test drives of RS models without needing to jump through any hoops.
However, one strange thing is that no one really seemed willing to help you without having a strict appointment beforehand. It took about 30 minutes before I was helped after letting reception know. Understandably, they might have been doing paperwork, but it looked like a lot of salesmen were just sitting at their desks.
One of the BEST car buying experiences every, from test driving to driving Q7 out of dealership! Hatef (no longer with OpenRoad) was very professional and courteous, trying his best to accommodate my family's needs. He even treated my kids with nice Audi merchandise! I will definitely buy my next Audi here! 👍
I want to express my gratitude to my salesman Derrick for making my overall purchase a breeze. He is professional , friendly and very thorough. I would highly recommend him to anyone I know or to others! Thank you again Derrick!
Nice dealership and nice sales. Second car from Openroad Audi. Kevin and Alvin are best sales every seen. Their ability is top of the game. Will recommend all of my friends come to buy Audi from here.
Nice dealership and nice sales. Second car from Openroad Audi. Kevin and Alvin are best sales every seen. Their ability is top of the game. Will recommend all of my friends come to buy Audi from here.
Had a great experience getting my audi. Delivery was on time. People were friendly and helpful. Will be back for sure.
Took my car there to use my appearance package to fix a paint chip on the door. Once I got my car back I couldn't unlock my door anymore. They said it wore out but it was perfectly fine before I took it in. Then they charged me to get it fixed, unbelievable! I had a 10am appointment and had to wait around since I didn't have a ride. I asked if it was almost done since it's been 2 hours and they said they haven't even looked at it yet. Turns out it wasn't done until 4pm, wasted my whole day. Not sure why you need to make an appointment if they don't even look at it when they are supposed to. The customer service is terrible and untrustworthy.
I had such a positive experience over the last couple of days with multiple staff members in different departments from Open Road Audi in Burnaby. I have purchased a couple of cars through Paul Chan (Lease Portfolio Manager) in the past, who has always provided great service, but this time Paul connected me with Houman Ataei (Parts Specialist) who was helping me order an Audi 360L cargo box. After the box was ordered, it arrived the very next day, but unfortunately there was a minor "ding"/dimple on top of the box which was apparently uncommon, so they requested a replacement box which again showed up the very next day! Houman, Dan Gyra (Service Consultant) and David (Service Lot Assistant) helped throughout the process with the two boxes, and when the second box came in, Houman and David were meticulous and extremely detail oriented when installing the box, initially "eyeballing" the placement, and then measuring the placement of the box on the crossbars. All four of the aforementioned staff have top shelf customer service, which isn't always the case when dealing with upper tier brand auto dealerships. Open Road did a great job hiring these people and I hope to deal with them in the future for many years to come. Thank you again Paul, Houman, Dan, and David.
If you want to get ripped off by a bunch of thieves, you should go here. I asked them for a quote for a simple timing belt job and tune up i was quoted $1845. I got the job done at a small shop for $1200 and a free oil change. Dont be a fool go to an independent shop they're better
Beware of their admin fee! I recently want to do an early lease buy-out and found out this dealership wants to charge me $1300 to do that! What a rip-off! On the lease agreement you sign with them, they put a $500 lease-end purchase option fee under the comment section so they can charge you $500 when you want to buy-out your car. Not only that, they will charge you $499 admin fee again for the lease buy-out even though you already paid it once when you signed the lease agreement! When you question them for these two fees, they will tell you it’s required by Audi Canada and you will have to pay them. DO NOT BELIEVE THEM!! I already called Audi Canada, these fees are charged by the dealership, NOT THEM. So when you sign the lease agreement, remember to tell them to waive the lease buy-out fee, because it’s just another fee the dealership wants to steal from your pocket! Besides the lease-end purchase option fee and the admin fee, they charge you $300 for safety inspection which you can have it done with a garage for a much less price. And I called other Audi dealership and they said they can waive the safety inspection fee for me since my car is very new (around 3000km) and not much work will be needed. So it brings out over $1300 (cause all the fees are before tax) for the early lease buy-out. I will fill a complain to VSA and see what they will say about it.
Amazing service! Christy was incredible. She answered all our questions honestly and thoroughly, helped us choose the best options that worked with our budget, and went out of her way to make sure we were satisfied with our vehicle with a follow up after we bought it! Our concerns were handled professionally. Overall excellent!
Amazing team at open road Audi!! Ian Rivas (Sales Manager) is the most honest, patient and professional sales manager I have ever seen in any dealership and if you are trying to decide which Audi dealership to go in BC, do not even waste your time with other locations. We got our Q5 (and our first Audi) from open road and I am pretty sure this won’t be our last purchase from this dealership.
I had a pretty stressful/unfortunate issue with my Audi S4 a couple month ago which I went to Audi Boundary to figure out what to do next. I ended up servicing, buying, trading and even returning an Audi all in the matter of a week. Paul in Sales, Deep in Finance and the Sales Manager Ian were all knowledgeable, understanding and great to work with. I highly recommend that you see them if you are looking for a new or used Audi.
I have taken my car for service a couple of times and was never really impressed with the customer service at the service department. The associates are outright rude. Recently, I had to get a multimedia service updated which is covered by extended warranty and it was such a hassle. The labor charge was more than the actual device required which would mean I had to pay over the amount covered by the coverage. The explanation given for the exorbitant labor charges were vague and the lady was extremely rude. I ended up withdrawing my car and the audi downtown location provided me a more personable service at a very reasonable rate. To make things worse, they submitted a claim to the insurance company without providing the service and I had to go through double hassles to get it approved.I left multiple voice messages for the lady I dealt with but she never called back. Their labor charges for other things are also way more.
It would be nice if the service reps are more respecting and answer customer questions without being rude. They always seem to give really vague responses for pricing questions.
Purchased a used vehicle through Angel Chu at OpenRoad Audi. Really great service from the whole team. Thanks for the positive experience.
Open Road Audi Service Department gets a gold star in my book. So far, I have had 2 major services completed and I have been very satisfied by the quality of the workmanship and the level of attention to me as a customer.
I am happy to continue to use Audi Boundary as a service provided for my Audi vehicles.
*I have not purchased a vehicle from here but they have faithfully serviced my vehicle for warranty and maintenance work.
I have had so much trouble with this place and the car I bought from them! Right after i bough the car brand new in 2017, the back window was leaking and had to be replaced. When i got the car back they had damaged the driver window and I had to bring it back to be replaced as well. Then i had a problem with the MMI and had to go to dealership multiple times and send video proof of the problem i was having but at the end nothing was done and i was told they could not identify the problem despite the video i had sent them!!
And now, just couple days ago when i went for an oil change and service, i was told the water pump is leaking! So they had to replace it. But after i got my car back, it has a major power loss and doesn’t operate like it used to!! Which almost got me into an ACCIDENT!!!!! And when i made a call to the person in service department who took care of my case regarding this, after leaving a message to call me back, they called once which i was unable to answer so i called back TWICE but they didn’t answer nor call me back again!!!! I bought my car brand new so i don’t have to put up with all this trouble, but open road AUDI has been little to no help regarding any of the problems i had, and now they even messed up my car when i went for a simple oil change! Which i thought would be better to do it at the dealership since they should be trusted! But i was completely wrong about trusting this place after all the trouble and running back and forth i had to go through!
I did my service today and the experience was so bad. My wife is pregnant and we have to wait for over half hour for the loaner vehicle without any reason, even I make appointment already. The car wash was the worst ever. I know is free with the maintenance, however, I rather wash it by myself. They just drove my car through the machine and some area are not even been touched. I am a loyalty customer for OpenRoad Audi, and I bought both my RS3 and Q8 from their previous sales manager Peter Xin. His sales team and himself are the best in town. However, the service department is the worst. No more helpful people since Peter left. I hope the management team can improve their service experience.
I am extremely happy with Angel's service. She is friendly, knowledgeable, and always willing to go that extra mile to help. I recently leased an Audi A5 Coupe and the entire experience was very pleasant. If you are in the market for an Audi, I would definitely recommend giving Angel a shout because she will help you get the best deal possible. Thank you again and ill be back in the future!
I have tried to like this dealership because I have heard many good things about this place. Unfortunately my experience at this place has been horrible. Other than getting the car at a good price, everything at this dealership has been bad. I bought my car from here and honestly wished I hadn't, it has been a headache since I've purchased it. Anytime I try to resolve the issue; I end up no where. This place is unhelpful and it seems like they just don't care. I will not be buying my next Audi here and will not be recommending this place either.
I was told they were going to call me back to give me a quote on some lights that need to be replaced in my car and they never called back. I called back again 2 hours later and I had to tell my lights story again and then someone on the phone (Alan or Allen and who sounded so clueless and annoyed) asked me to tell my story again for the third time. I called Canadian Tire and now I am getting my lights from them from now on. In fact, I am never going back there. Canadian Tire is the place to go. Who would have thought that Canadian Tire would have better customer service than Audi.
Thank you for reaching out but I already made an appointment with the Canadian Tire service department. Also, it is not that my expectations were not met. It is more like basic and decent customer service was not provided. I have been taking my car for service and repairs there since I bought it 12 years ago but not anymore. Thank you again for your time.
Had an amazing experience at this dealer. Scott, Joy, and Sia made the experience a seamless process. Highly recommend this location.
A great place to purchase a vehicle. Angel Chu goes out of her way to help revolving any issues! Amy at finance was also very helpful, which made the transaction seamless.
Excellent overall experience! Purchased a car from them this week.
If you’re in the market for an Audi don’t bother with any other dealership - head straight into this one. Experienced top notch service from start to finish. Very well run place, staff all very professional and respectful.
Kudos to Angel in sales. Quite possibly one of the best out there. Very courteous, extremely knowledgeable about the product, and went out of her way to ensure smooth delivery. Understands customer needs.
Thanks for sending me away in a vehicle I am very happy with!
Update: got a call from Openroad to apologize. Thanks for that.
Original post:
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Buy new car here, yes.
Service here, no.
Service could put you to wait extra hours even the car is ready to be picked up.
I was here for the recall and was told that the service should NOT take over an hour, so I decided to just sit around and wait. Yet after 2 hours I got nothing, until I texted them and then got a call saying the car is almost ready (need to finish washing). It appeared on the customers copy that the car was ready an hour and half ago.
Then I waited another HOUR waiting for the wash to be finished. I guess my car must have got insanely dusty.
I had to go out and find my car parking there ready to be picked up, and went to the reference guy to ask “hey is my car ready cuz it’s right over there”.
Dragos was so busy on the phone and didn’t even have time to deal with customer sitting right in front of him. Hard working.
I was a big fan of openroad. Sorry, NOT ANYMORE.
The highest level of quality and service. They are very friendly and professional. Especially thanks to (Erick Garcia)-the best service man ever.
I want to like dealing with this place. The business is well kept and waiting areas are comfortable. The show room is well presented and people generally tend to make sure you are helped as soon as you walk in.
Unfortunately I have had some substantial negative experiences that weigh heavily against these positive points.
First, is that during the purchase of my vehicle there was some theft prevention service listed as a charge. I asked if it was legally necessary to include that as part of the sale and I was told it was needed. This turned out to not be true. Also after negotiating the price the sales person attempted to argue that the free service care being offered as part of the promotion was included in the discount (which was definitely not what had been discussed verbally and I had to catch this on the final contract). It was reversed but it felt sleazy and that I was trying to be duped at every point (which I was, in the case of the theft prevention service).
The primary problem I have with this dealership is that the service department is completely unable to hit time estimates. More than once I dropped my car off in the morning for a service and told them that it was important that it be ready by a given time because I had to pick up my young child from daycare. In all cases I was assured that there was lots of time and this wouldn't be a problem. On more than one occasion I was left in my employer's parking lot calling them over and over frantically as I feared I would not get to my child before the daycare closed, which is a serious issue.
At no point during these delays was I contacted to be informed that there was a problem. If I had been warned I would have been able to plan around it. This is key to the complaint.
This was punctuated by my service yesterday where I dropped the car off at 9am and told them it was important I be able to pick it up by 3pm in order to collect my child from daycare. They, once again, assured me that there was lots of time. I arrived at 3:10 to pick up my car and despite my insisting that it was urgent that I be able to pick up my child there was no sense of urgency or concern around my case at all. I was not driving away until after 3:40 and indeed I was late in making it to my child.
This is unacceptable. To consistently provide assurances that something will be done by a certain time and then to fail on that, over and over, is bad enough. The fact that no attempt was ever made during any of these events to contact me and let me know there was going to be a delay is completely disrespectful.
This service department of this dealership does not respect their customer's time and is not well organized.
We had a fantastic experience with Angel. She was very knowledgeable about all vehicles, compassionate and patient towards our baby, and prompt in getting the deal done. Very impressed.
I purchased my first Audi at Boundary Audi. I sent a request to set up an appointment through online. Angel Chu, sales person, contacted me and set up the appointment in my convenience. She also provided exceptional service while I was purchasing my car. Very friendly, patient..NO Pressure of buying a car that made me buying a car here. she also really tried her best to fulfill my demands. It was such an excellent experience and highly recommended!
I purchased an Audi S3 last minute with Audi Boundary with excellent service and cooperation they managed to complete financing for my vehicle just before I came from the island (Victoria) to pick up the S3 the next day.
Thank you Erick Garcia, management and finance management for making my experience exceptional.
Erick was an amazing sales man, him and Amie moved very quickly to get everything ready for me in one day. Erick was super nice, and he was great at communicating with me even way after hours (almost midnight). I definitely recommend purchasing a car from their lot, and I will be passing hte word out and coming back for future purchase (low key an R8).
This place is awesome! Dan is absolutely wonderful. I brought my car to the downtown location before and as a result I had sworn to never use Audi Canada again. I was planning to bring it to Bellingham from now on but a friend recommended I try open road. I did and they've renewed my faith in dealerships. Open road if you're reading this: keep up the good work and please know that Dan is the reason I'll continue taking my car to you guys!
Recently purchased a used A7 which we LOVE. They (Hatef) went out of their way to work out a deal to our satisfaction, and treated us extremely well throughout the process. Highly recommend (ask for Hatef)
I just wanted to give a big thanks to Audi Boundary for helping me with my first Audi. Douglas and Clarence were able to personally go out of their way to assist me with finding the exact car I was after. I could not be more happier with my purchase and the customer service that both of these two provided.
Great professional sales people, all the staff were friendly and willing to answer any questions I had.
Had the most exceptional service experience with Jay was extremely helpful and patient with all my questions. Very professional and extremely personable. If I could give 6 stars, he would get a 7!!!
Fantastic service.
Was looking for a part for my car, and honey was really helpful at the parts counter. amazing customer service, thanks so much for helping me to find the right part for my car!
Great company, awesome service. Thanks Koren Carr for looking out for me!
Disappointing experience, after taking the car to the dealership to make an appearance package claim they failed to make the claim and I returned for the service and claim hadn't been started requiring an additional visit, after the windshield had been installed the lane departure system failed most likely due to incorrect calibration. Called to get fixed and they refused to give me a lift to my work and therefore I have to wait 2 weeks for a loaner car to address this issue. Will consider an alternative dealership for all future servicing. Still waiting for this issue to be addressed.
We recently purchased an Audi from OpenRoad and had the pleasure of dealing with Douglas. The service he provided was top notch and I would highly recommend him. He took great care of us while at the dealership and the entire process of purchasing our vehicle was seamless.
Joe Yen is the best sales person to deal with. I am the type of person who is more concerned about service than product. To my satisfaction Joe went above and beyond. I told him over the phone that I want to buy this car and we agreed upon the best offer over the phone yet he tried everything he could to provide me even the best price he could and on top of it he professionally handled the transaction.Honestly, If it was another sales person he or she could have sold the same car for more money but Joe stuck to his word and he delivered his promise that’s what it matters in life. Having said that If u looking for a car then by all means this is the dealership u want to shop. Based on my experience what I can suggest that don’t go after the deal but service! Nothing but fabulous service you will experience here including business, insurance and service. I am not getting paid for this review but I feel I should as I spent good time on leaving this review....just kidding!!!
Gavin
Green Flow Nurseries Ltd.
Bought a SUV from OpenRoad Audi in April 2016. Service at the dealership was great.
Dealt with Sales Associate Luke Makar. Luke provided exceptional and prompt service. Would gladly deal with Luke again in the future and would recommend to friends and family.
I recently had the pleasure of buying my 2015 Allroad from Cynthia at Open Road Audi. I was referred to her from my buddy Brad Hansen at Open Road KIA and she KILLED IT. Top notch customer service and follow through. Cynthia went above and beyond to make sure all my questions and concerns were handled in a timely manner.
I'll be honest, I'm a bit high maintenance when it comes to my car but if something listens and handles my issues quickly and with a smile.....Then I'm the easiest and best customer to deal with. Cynthia made the whole process easy and fun. This is the first time I've bought a car from a dealership and the whole experience with Open Road Audi was very impressive. The whole team was incredibly friendly and helpful. I'll be an open road Audi guy for life. Thanks guys. #teamAudi4life
Jordan Macnab
@theMACNABS
I just picked up my new beautiful A4 last week from Audi Boundary and have to say it was a great service experience and one I am happy to recommend!
Cynthia, part of the sales team was a pleasure to deal with. Her professionalism, knowledge and patience during the process (I liked two different models-and had a tough time deciding) was really supportive, and I never felt pressured to make a quick decision. I liked that! Go see Cynthia! Also, Harj and Vivian were very welcoming and supportive throughout my time there. I've been in the service industry for over 25 years, and know great service. This experience was one that I really enjoyed.
We just picked up our S3 last week. We worked with Cynthia Valle.
She was knowledgeable and made the whole car buying experience fun and uncomplicated. Thank you Cynthia!
We just got our first Audi, the Q5 over the weekend and we are absolutely in love! Many thanks to Cynthia Valle in sales for being so welcoming and attentive to us, as well as being very knowledgeable as we had a lot of questions. From start to finish Cynthia was amazing and I highly recommend her to anyone who is considering an Audi!
Amazing job!!