Good place.
Went for a test drive only. They were very transparent, no pressure. Would definitely purchase a vehicle from them.
Poor Post-Sale Support and No Response to Complaint
We purchased a 2011 Audi TTS from Elegance Acura in March 2025 based on multiple promises from the sales team that the car had undergone extensive repairs and full inspection. We were told the dealership had invested nearly $4,000 into repairs, and we would receive proof after signing — that documentation was never provided despite multiple requests.
The day we brought the vehicle home, it was leaking oil from the filter housing assembly, and we later discovered the front bearing (hub) was bent — both serious issues that should have been noticed if a proper inspection had been done. Despite repeated communication with the salesperson (including written messages where he agreed to fix it), the dealership delayed the repair for over 2.5 months and then refused to honor their commitment, saying the repairs were not covered.
On top of that, we live 1.5 hours away and made multiple trips back and forth based on their assurances, only to be told “no” when we finally brought the car in.
To escalate the issue, I submitted a formal complaint to Acura Canada’s Customer Relations and received nothing but an automated ticket response — no follow-up, no call, no resolution, even after more than a week.
This experience has been extremely disappointing. The dealership was quick to take nearly $23,000, but completely unwilling to back up their promises or provide proper support after the sale. I would strongly caution anyone thinking of purchasing a used vehicle from this location. The lack of integrity and post-sale accountability is unacceptable.
Great service
Friendly staff but make sure you check your mileage, I bought used car with 5000 km different from the list price
Went there for a friend he got all the help he needed
Bad experience with Mr William never trust him. He gives me two different prices basicaly fraud
Sales are better than at Précision Acura in Sherbrooke, which is a big ZERO!
I spoke with William from Élégance Acura twice, he always told me the right time on the phone, never tried to bamboozle me into coming on site to try to sell me something else. He was very transparent! 😉
I'm disappointed not to have bought from Acura Élégance, they didn't have a 2021 TLX A-Spec in stock, the one I was offered was too expensive.
But I will go there for my interview for sure.
Just bought a brand new 2021 Acura RDX ASPEC. The car drives like a charm and my wife and I are hard to please. Special thanks to Gabriel who has been extremly patient with us and the whole team at Élegance Acura. We will definetly buy our next Acura at this dealer for sure.
Excellent
Excellent
Très bon service de Mr. Steeve Vachon, voitures d'occasions. Merci !
Cinq jours plus tard et aucune proposition!!!!
Suite a l'achat d'un véhicule de luxe début d'aout ,aussitot arrivé chez moi jai constaté quelques bruit anormal notament en reculant et autres bruit provenant de la suspension , suite a la mention des domages et des réparation a effectuer au commercant celui-ci ne veux pas honoré la garantie et ne ma rien proposé.
je déconseille de faire affaire avec eux. EXTRÉMEMENT DÉCU
Aucun retour d'appel pour remédié au probleme....
EXTREMEMENT DÉCU
Suite a l'achat d'un véhicule de luxe début d'aout ,aussitot arrivé chez lui mon fils a constaté quelques bruit anormal notament en reculant et autres bruit provenant de la suspension , suite a la mention des domages et des réparation a effectuer au commercant celui-ci ne veux pas honoré la garantie et na rien proposé.
je déconseille de faire affaire avec eux. EXTRÉMEMENT DÉCU
Aucun retour d'appel pour remédié au probleme....
I live in Ontario and purchased a car last week. Patrick was very responsive and helpful till I picked up the car over the weekend. I specifically asked if the tires and brakes were ok in my email as I was going to drive it 700 km back to Toronto. I was told the car needs safety certificates in Ontario which I understood but everything is fine. But now I can't get the safety done in Ontario because the car was never safe to be driven. It needs 4 tires, 4 brakes and 4 rotors.
My mechanic just called me saying the rim is also cracked but it was patched up with a green filler that is meant for tire(plastic) not rim( metal)
How could anyone be so dishonest, irresponsible and unethical to allow a woman drive such car for 700 km just for a profit?
I'm talking about a Jaguar F-TYPE. Fast and light weight with not much brakes, rotors and tires. It's also going to cost me $5000 just to get the safely. Now, none of my emails or phone calls to Patrick or the receptionist are being acknowledged or replied to.
I will report this to the ministry of transportation in Quebec as well.
Superbe service, personnel tres courtois.
Service apres vente super!
WoW Quelle service!
Un appel, un accueil chaleureux, un essai routier, des options, une décision et un retour à la maison avec ma superbe ILX 2019 très heureuse!
Merci à Gabriel, Alexie et Alain, vous êtes une super équipe!
Marielyne Bell
Tres bon service ! des employer super acceuillant et pret a repondre au moindre questions! merci a Gabriel et Alexie pour leurs super travail!
Tres bon choix
Service exceptionnel, merci Martin et Alexie
Avant de découvrire Élégance Acura, je détestais magasiner les voitures, surtout après un passage chez Beaucage... une expérience incroyable avec des gens exceptionnelles... je vous suggère fortement d'en faire l'expérience
la distance n'a pas d'importance...
Très bon service
Un excellent service à la clientèle.
Notre vendeur Charles-Olivier ainsi que son directeur Alain sont accueillants, ils connaissent très bien leurs produits et prennent le temps même en dehors des heures d’ouverture pour bien nous renseigner. Une concession à visiter avant de faire votre prochain achat de véhicule!
BONNE EXPÉRIENCE AVEC LE SERVICE. MAIS JE N'AI PAS RÉUSSI A AVOIR UN RENDEZ-VOUS AVANT LA FIN DU MOIS. C'ÉTAIT URGENT!!
Alexie is super efficient.
Alexie is super efficient.
Alexie is super efficient.
Has free cofee
Courtois, un bon café des sofas confortable, un service hors pair
Super service de la part de Martin pour l'achat d'un véhicule d'occasion Acura. Je ne suis pas nécessairement un client facile, il est demeuré à l'écoute de mes besoins et m'a offert un service très honnête et des plus professionnels. Excellente expérience!
Excellent service! Avenant, simple et honnête! Je me considère non pas comme un client difficile, mais qui sait ce qu'il veut. Élégance Acura et son service technique m'impressionne à chaque fois. J'habite Brossard et ils valent le détour.
Meilleur service! J'ai même choisi ce concessionnaire, même si je réside à Québec! Meilleur Acura !
Je suis très satisfait de Élégance acura, toujours un bon service. C'est mon deuxième RDX et particulièrement un gros merci a mon représentant Charles-Olivier.
Excellent Service