had a deal from “both” sales managers, and drove out from out of town,to make the purchase. The deal was for 2 vehicles, I had already test driven one, and was test driving the second. I had both vehicles running beside each other.. I took the second vehicle out, and while returning on the second test drive, I noticed someone test driving the other vehicle as I returned. The sales guy said we could write up a deal before they returned.. I was waiting for the deal to be written up, and Dino the sales manager wouldn’t write the deal.. He wanted to wait, to see if he could get a better deal, from the people test driving.. I argued I was here first, and I want to put a deposit, to purchase both. He refused and made me wait, to see what these people after me, were going to offer him a better price. We had been there for 2 hours, before the dealership opened. They refused to honour our agreed upon price, and refused to make a deal. Dino sold the one car as I sat and watched. Extremely poor business practices and would never return. I had to walk away from the other deal on principle, because they were so untrustworthy.
Was recently looking at a used RDX vehicle at the North shore Acura dealership, I was approached by Adrian who was very helpful in directing me to vehicles that were of interest to me.
After a test drive the following day I decided to purchase a used vehicle.
There were a few items on the vehicle that needed to be addressed prior to delivery day. Adrian did his best to ensure some of these items were addressed, the remaining ones are still in the process of being followed through.
Thanks Adrian for your after sales service and for following through to ensure any remaining concerns are being addressed and adequately resolved.
Based on my experience to date at the dealership I would recommend Adrian to other family members and friends who are looking to purchase an Acura product from the dealership.
The best salesperson Matt I ever met he was kind and a good listener and did his best to get me a deal what I wanted. Overall the managers & staff was also very cortius thanks to you all, especially to Matt. Love my RDX. :)
New tires made a huge difference on my car, highly recommend!
Go see Carol, she is awesome, relaxed, no pressure sale and she pays great attention to all details...
Had a very good experience purchasing my car this week at North Shore Acura. Matt Taylor did a great job taking care of all our needs. I appreciated his sincerity and I felt I was being well taken care of. Great customer service!
i had a very professional experience with Araz . He bought my car in best offer i could get and i am very happy. if you want to exchange your car you can trust him 100 percent,
Gord and his service team are absolutely fantastic!! They truly care about their customers and always provide a legendary experience! Thanks so much for the amazing service!!
I have bought a Mercedes Benz online at North Shore Acura and the attention was fantastic. Carol attended me, who was very cordial and very correct, because the car was in the excellent conditions that she indicated, they also helped me with the payment. I absolutely recommend them.
Wonderful sales experience with Carol and Araz at Northshore Acura. Not high pressure, super helpful and a sense of humour too! A breath of fresh air in the industry. Thanks!
Happy with their superb customer service. I Had to come all the way from coquitlam center because of their professionalism. Carol was exceptional, we talked over the phone and texted for a day and made me to purchase another Acura! Wishing a good luck to the managers who supported sale associates and all the staff working there.
Recently purchased a used vehicle from Sam and Kofi.
Both were very helpful and made the experience very smooth.
I would definitely recommend using this dealership and plan to be back for servicing.
Michael was extremely helpful during the sales process and I highly recommend him. No high pressure sales but very knowledgeable about the product and financing options. It was a pleasure to deal with Michael and the new MDX is stunning!
Araz and his team are wonderful. Araz and Tanya worked hard and diligently on helping me get the vehicle I wanted. They are professional, quick and have excellent customer service.
Would recommend them to anyone!
Best experience I ever had here for buying a car from Araz (superb Sales manager of this fantastic place); I want to say thank you so much for your professionalism, knowledge, honest and supportive customer service. He helped me have an excellent condition vehicle at a reasonable price with his professional and personal ethics.
I highly recommend him and his team to everyone.
Thank you so so so much, Superb Araz.
Keep it up the good and pro job. I definitely will back to you again soon!
Great dealership, had an amazing experience with Araz specifically. He is extremely professional, knowledgeable and helpful. I was very happy the package that was offered to me. Definitely recommended.
My daughter takes her Acura to this dealership and recommended me to take my 2010 Toyota Corolla in for service. The service staff were extremely professional and very accommodating. My car was done on time and the complimentary car wash was exceptional. I would recommend anyone to this dealership for service.
Very impressed with my first time servicing at North Shore Acura, their service team was friendly and professional. They made my 2015 TLX look and feel like brand new! I will definitely be returning for my next service.
Thanks to Kofi Asante and Samuel Oteng. Best Acura Dealer in lower mainland! I didnt buy but the service I received was above and beyond. Highly recommended!
I brought my vehicle in today. Great experience. Gord in Service was really friendly and had all the right answers for me. Everything was on time like they promised. Car came out looking sharp and clean and running smooth. This kind of top notch customer service is tough to find in any type of business around town but Gord and the rest of the service team are doing it right over there. Well Done!
Easy and simply to say, DO NOT buy car or any service from Acura. Spend same money, you could easily and simply have good service from BMW or BENZ.
Previous experience was great and usually got a good sales person to help me like 5 stars; however, today 8/22 it seemed no one said hi or come up to me to help. The GM did told me to shout out if I needed any help but I don't need at that time. But the sales team doesn't seem busy and they were texting and wondering around doing nothing, while I was in there for 5-10 minutes. The reception didn’t even offer help except told me that used the other door because the other door is locked.
Not sure what happened that time, but certainly no one came to help me which is strange. But I will not saying this affect big negatively based on this experience.
Previous experience was great and usually got a good sales person to help me like 5 stars; however, today 8/22 it seemed no one said hi or come up to me to help. The GM did told me to shout out if I needed any help but I don't need at that time. But the sales team doesn't seem busy and they were texting and wondering around doing nothing, while I was in there for 5-10 minutes. The reception didn’t even offer help except told me that used the other door because the other door is locked.
Not sure what happened that time, but certainly no one came to help me which is strange. But I will not saying this affect big negatively based on this experience.
Excellent Service and Management!
Used to drive an Acura, thought I would give them another try but I received the worst customer service from the sales team (didn't get his name). They treated me like I couldn't afford anything in their showroom. Gave me "estimates" for an RDX lease in the ballpark of an Audi S5 to get me to leave. I'll stick with Benz thanks.
I purchased a used car from North Shore Acura. All of my dealings were primarily with the General Manager, Zach Mansour. He was very professional in how he managed a few issues that came up with the car. I'm very pleased with the outcome. Excellent customer service following the sale of the vehicle.
I purchased a used car from North Shore Acura. All of my dealings were primarily with the General Manager, Zach Mansour. He was very professional in how he managed a few issues that came up with the car. I'm very pleased with the outcome. Excellent customer service following the sale of the vehicle.
My son purchased his first car from North Shore Acura. Greg helped him find the perfect car . Awesome service from both Greg and general manager Zach. Both super nice guys and very helpful! Made this a very special experience for my son. :)
I reached out to Greg looking for a preowned car and he came up with the perfect vehicle within hours of my request. I drove it, fell in love with it and with the help of his sales manager Zach we made a deal a few days later. Service was A+ Cannot recommend Greg and Zach more. Especially in these strange times.
I was working with a Salesman named Jeff C he did an amazing job and helped me find the perfect car, long story short the car got shipped to me and had a accident from the shipping company and the whole team from finance department working with Tanya, to the Manager Zach everyone was very responsive and quick to help my situation out and help me find another car unfortunately at another Dilawari dealership but the whole team at North Shore Acura went above and beyond to help me and take care of me. Jeff was an amazing car salesman and very personable he made you feel like a friend instead of a client. I would highly recommend North Shore to anyone I know who lives in the Vancouver area or is getting a car shipped from them! I never met the team in person but it was the best car buying experience I have ever had, even though I never got a car from them at the end of the day.
I was shopping for a vehicle and found Gary (Sales Manager) was extremely warm and helpful. In fact, he made me feel like I was part of his family. He went out of his way to see that all my needs were addressed, and I hardly knew him for more than 15 minutes before that. In the end, I purchased another vehicle from another dealership, but that was no fault of Gary’s or his team at North Shore Acura. I will tell my friends and family to consider buying their next vehicle here.
Straight forward no BS . In and out in an hour buying a used Car.
Recently returned my leased 2018 RDX and signed a new lease for a 2020 RDX. Martin did a great job working with me on the details of the new lease and the 2020 is every bit as good as he described.
I'm from Northern BC and flew down specifically to buy a used Lexus supposedly completely checked over and in tip top shape. Not so. Drove it home and a few days later the battery was dead and had to get BCAA to jump it. The driver said there were traces of white powder on the battery suggesting they were leaking and had been wiped. Toyota did a check and put in a new battery as one cell was dead. I spoke with the salesman, Martin, who assured me that they "stand behind their cars" and to send him a copy of the bill. I did so then heard from Gary saying no they wouldn't pay. On the inspection report the battery was ticked as fine yet 4 days later it is dead. What other things have been "checked" and are defective? Gary is obviously not standing behind his vehicles and I would never buy another car from them.
Not helpful at all!!! have a 2013 Acura MDX that we bought from the dealership and we are having a lot of trouble with our engine. Called today to see if we could get the car looked at and get a rental vehicle, We were told a straight out NO. They wouldn't assist us with a tow or getting a rental vehicle while we PAID to get our car fixed. It is really disappointing when you receive such poor customer service when you are already in a stressful situation. This is our 3rd Acura and the last time I will purchase a vehicle from the NS dealership.
I have been a client of North Shore Acura for 19 years. Yesterday, I picked up my new 2020 Acura RDX Platinum Elite. I am absolutely thrilled with the vehicle; it turns out that it's even more awesome than I had anticipated. I want to take this opportunity to express my appreciation to my salesperson, Matt, the Sales Manager, Dmitry, the General Manager, Gary and the Finance Manager, Aly, for their excellent customer service, support and courtesy to me and my family throughout.
i dont usually write review. but when my uncle purchase vehicle from Heidi From northshore acura she was exceptional. it was the best experience ever. it was so painless. My uncle doesnt speak english very well but Heidi took the time to go into specific details of the vehicle. Showing him all the options and detail. she even took time to show him how to use the gps and bluetooth. WOW! she was so kind and patient with him. definitely my next car i will be looking for Heidi as my next saleswomen 5 stars and 2 thumbs up Heidi 👌
Hey Everyone, I Just Bought a new car from North Shore Acura. The dealership people were very friendly and respectful. I was dealing with Matt the guy from sales department. He was fantastic and Awesome human being. I had many ups and down while negotiating but Matt and the manager Dimitary was flexible and gave me a super nice deal. LOVED IT !! Matt was knowledgeable and answered all my questions. I would recommended others as well to approach him if you plan to buy a car from North Shore Acura. They provided good service and help throughout the process. Very satisfied with the service and purchase, however will leave more review for aftersale services after couple of months of my car usage.
If everything goes well with this car will do more business with these guys in future. Thanks a lot guys. Appreciate your time and efforts 🙂👍🏼.
We met with Jeff, the sales associate at North Shore Acura. He was very approachable, friendly, honest, and described the car in great detail. His knowledge on cars far exceeded our expectations. Further, he answered all of our questions. We thought he was a great sales associate. Thanks Jeff for your excellent customer service!
Great customer service, had an issue and they made it worth the trip to make the purchase. Thumbs up to Jeff & Gary.
This place is the worst place to get good customer service. Gary the sales manager is TRASH!!!!! My dad bought a ranger rover that was missing a trunk cover. Was told they will order it and it will be in within 6 months. Fast forward 2 years now, still got no trunk cover. Called in today to ask, and Gary the sales manager said my dad isn't on file and said he could not help. I have documents to prove that my dad bought the car from him. Instead of trying to listen and fix my problem, he decides to cut the phone on my face. Don't buy a car from them. Buy from another place. This place has the worst customer service and they cheat people.
Though i didnt make purchase, but i had a great experience at North Shore Acura. I would highly recommend the place and especially Martin for the demonstration and showing professionalism. I would consider visiting again in the future for my new vehicle.
Dave V. assisted us in purchasing our first car. He went above and beyond to answer all our questions and was very professional. He made the process very easy and we felt we were in good hands.
I had an excellent experience dealing with Martin and his manager. I traded in my 2015 Q5 Audi. I received a fair price for it and on my new 2019 Acura RDX. Martin was amazing and a big help in going over the products available and the inner workings of the new technology. The customer service in my opinion has been top notch. No complaints and will go back for my next vehicle! Highly recommended.
Was very turned off from buying at this dealership. Matt was the original sales person who helped me and he was fantastic, however when it came time to negotiate the financials, Gary (the manager) was difficult to deal with. I'd rather spend more and drive further to get better service.
Good service, helpful sales.
Absolutely the best dealership experience whenever I go to North Shore Acura. Adrian always taken care of with any particular detail or question with every visit. I wouldn't go anywhere else! Make sure to ask for Adrian when you're there.
After a long process of dealing with dealerships we met Ramin. He made our experience memorable and did his absolute best to meet our needs on buying a 2012 Acura TSX. We definitely recommend him if you're looking for a genuine sales person. Outstanding customer service and we will be coming back in the future!
Went in last week looking to buy a used RDX. Spoke with the sales manager Roy, he was very helpful and made sure I was aware of all my options. I ended up buying their last RDX and I couldn't be happier with my purchase. I would definitely recommend visiting North Shore Acura to all my friends and family. Thanks for the great experience!
Best dealership I've been to. They provided helpful and friendly customer service without the hassle and pressure most dealerships put on their customers. They were able to find a vehicle that suited my needs at a great price. I'd definitely recommend this place to everyone.
I recently purchased a used vehicle at North Shore Acura. The experience was good. The sales team were helpful and informative. I would recommend others to look for their next vehicle at North Shore Acura!
Had a great experience at North Shore Acura, was definitely nervous as it was my first time purchasing a vehicle however the entire staff made it a comfortable, easy, and an enjoyable experience. The staff was open to answering all my questions and went above and beyond to provide further information. I would definitely recommend the dealership to friends and family.