save yourself the experience and go somewhere else...……………..walked in and walked right out...…….WELLAND TOYOTA, PERFORMACE TOYOTA, ANYWHERE BUT HERE!!!!!!!!!!!!
You Suckkkkkkkkkkkkkkkkkkkkkkk
I just purchased a 2020 Corolla. Rachelle was my sale rep and she was great! Very knowledgeable. On our test drive she showed us all the great safety features, which is exactly what I was looking for in a car. I love my new car and I'm glad I chose Toyota!
Top notch service from Rachel & Kyla! They make you feel like your part of their family. They are extremely knowledgeable and take the time to explain things. They make you feel valued and respected as a customer. Absolutely outstanding! I love my new Carolla! Thank you!
I just purchased a new RAV 4 and I absolutely love it. The team at Autoline was fantastic and it was the best experience I have ever had buying a vehicle. Rachel was my sales lady and I cannot describe how great she was to deal with. Very friendly, knowledgeable and professional. Thank you Rachel for a memorable experience.
My husband and I met Rachel when we went in to update my car to the new hybrid. Rachel's service was top-notch and we actually had a lot of fun in the process. She is smart, funny, knowledgeable, honest, and really knows how to do her job well. We ended up flipping both of our leases and are now driving two new cars. Great job to her and the entire team. Kyla, as usual, made us feel very welcome and at home. She is an expert in her job as well and the transition was made seamlessly. Excellent service professionals. Thanks so much!!
The sales staff at Autoline are top notch! We have bought new cars over the last four years with Rachel and recently Paige's assistance. The sales team cares about their customers satisfaction - it's that simple! And there's none of this old-fashioned back office negotiation tactics some of the other places use. They'll do what they can to meet your budget and you make a decision from there!
Wow! I am not the type to write reviews but this one was needed.
I was helped by their employee PAIGE CAVEBROWNCAVE. When going to a car dealership, my biggest worry is being scammed out on all these extra fees that I am not aware of. However, Paige was extremely helpful, knowledgeable and friendly. She allowed me to go on multiple test drives to make sure I was making the right decision. When picking a car, I always feel extremely rushed. However, Paige took the time to clearly outline every detail of the transaction. On top of this, I was never afraid to ask Paige questions. She would tell me "car lingo" and I could easily and comfortably ask for an explanation in layman's terms. I would never go to another Toyota representative besides Paige. I really mean this!
Paige was amazing to work with while purchasing my used vehicle from Autoline Toyota. She was super friendly and very informative, always helping in any way she could. I am very happy with my purchase. I would definitely recommend working with Paige!
I could not have asked for a better experience! Rachel made me feel at home and everyone was so accommodating to ensure everything was to my satisfaction even allowing a secondary inspection. Vehicle was so wonderfully detailed, all my friends said it looked like new. Prior to my purchase, I looked at a few other cars and judging from those experiences, I consider myself fortunate going to Autoline.
I was looking to buy my first car, and Rachel took care of me! She made sure that I found the perfect car for my needs. Then Kyla made financing a breeze! I felt right at home at autoline and had an amazing experience from start to finish!
I recently bought the new Toyota Corolla with Rachelle from Auto Line Toyota! Rachelle was very helpful and knowledgeable and made my decision in buying a car so much easier! She explained everything to me and set me up with a car that I now love! I would definitely recommend talking to her if you are looking for new car!
I brought my 4Runner in to diagnose an issue and my experience was excellent. Courteous Service staff, the entire property / shop / reception was very clean and organized. I really appreciated the friendly and knowledgeble Technician Paul coming out and talking with me about my concern, that was really appreciated. I look forward to using AutoLine for future work and my winter tire purchase and installation. I will be sure to recommend to others.
Honestly the best customer service I've ever experienced!! Rachel was extremely helpful with explaining and showing us how our new Tacoma works. Staff went above and beyond to make our dream truck come true.
Thank you so much autoline Toyota, you guys rock and I will be sure to tell everyone to check you guys out first when looking to buy ❤
By far, buying a vehicle at Auto Line Toyota was the best experience I’ve ever had purchasing a vehicle. Having purchased many vehicles in the past, I was fully prepared for pushy sales tactics and constant up-selling when I walked in. I had the opposite experience with the sales team at Auto Line and couldn’t be happier. I told Paige (sales) what I was looking for and what my budget was and she showed me exactly that, and didn’t try to push me into anything else. Paige was knowledgeable and answered any questions I had about other models/vehicles. Working with Kyla on the financing was equally simple and straightforward. Kyla let me know my options and accepted my decision without question. Rachel (sales) was kind enough to set up my Toyota Connect and run through the features when I picked my new vehicle up. So refreshing to work with a sales team who truly listen to your wants and needs! Thanks again to Paige, Kyla & Rachel!
I bought a car with the help of Paige and it was the best experience I could have ever hoped for! She went the extra mile and made me feel so comfortable and informed when it came to making my first car purchase. The employees at Autoline were upfront and honest with me. I couldn't possibly be happier with my new car. Quality product and quality staff. Anyone would be lucky to go through the buying process with Paige, she's amazing!
Came here before closing time and Stephen from service was awesome. He quickly helped solve the issue. He was really great and helpful and this is why I always bring my car for service only at Toyota, they have an excellent service.
I recently moved to Niagara Falls and while taking off my winter tires I noticed the dust covers on my front shocks were both broken. I had good experiences with Performance Toyota in St. Catharines, so booked my car in at Autoline Toyota, and also asked for routine maintenance and an oil change. I received a call mid-day that my struts were in poor condition and it was highly recommended that rather than just replacing the dust covers, that the whole assembly be replaced. It was also recommended that my battery be replaced. I asked for what the grand total would be with tax and was told $796. I had gone in expecting for an oil change and dust cover replacement to be $200-300, so was very uncomfortable with such a high bill, but eventually agreed. Later that afternoon I received a call that my car was ready but that they were very sorry but I had been misquoted earlier in the day and my total was actually $1497. But lucky for me, they were going to cut me a break and were only going to charge me a flat $1000!
When I arrived to pick up my car I spoke to the service manager Amedeo, and he told me that he had to pay his mechanics for their labour and they weren't making any money from this deal at all, so couldn't possibly discount it anymore. I told them that I felt they should honour their estimate and I shouldn't be paying for their mistake. Amedeo then offered to take off all of the new struts and put my old worn ones back on and just replace the dust covers for the quoted $796, and that they would give me a rental car for the day while they did it. I felt this was insulting because I was quoted $796 for the entire strut replacement NOT just the dust cover replacement. It also contradicted his statement about not being able to pay his mechanics for their labour, as it would effectively double their labour for the same price. I told him again that I felt they should honour their estimate, and that I felt this was not good business. Amadeo said he could take off $50, and that he was the best he could do. I felt this nickel and diming was very unprofessional, so I declined and paid my $996 bill.
I understand buying a car is a negotiation, but paying for an agreed on service appointment should not be.
Autoline Toyota needs to seriously look at their estimate policies and customer service. I will not be back, but I hope this helps their customers in the future.
I just purchased my first ever new car and I had the most friendly experience ever. Started out with Rachel which she is totally awesome, very friendly and knowledgeable. Great job Rachel, then to kyla which is also friendly, awesome and knowledgeable. I'm so happy I went to Autoline for my new Toyota. Great experience. I recommend anyone wanting a new Toyota go to Autoline. You will not regret meeting such a great group of people and the experience they have and most importantly how they make you feel.
Thanks Rachel, Kyla and everyone at Autoline for all you have done for me making this an easy journey of purchasing my new car.
Very friendly staff. Able to answer all my question. Sales staff where understanding what I was looking for and no pressure. I didn't purchase from them now but am looking forward when I am ready and hopefully will be dealing with them.
Rachel, was a great help in finding my new car. She made the experience feel like we were friends and not a sales person and client. She also was there to support me all the way through the buying process. Great sales lady I would purchase another vehicle from her any day!
I purchased my Camry from Rachel in the summer time and I absolutely love it and her. She was excellent to deal with, and very funny. My car has a lot of new technology in it, and she always helps whenever I have any questions about it. I highly recommend Rachel, and Autoline Toyota. Wonderful staff and a great dealership. Thank you Rachel.
They charge too much!
Literally kill the customers by over charging!!!
There is no point in going to the Toyota auto dealer... Autoline Toyota, Niagara Falls charge more than any other mechanic or service centre would charge!!!
Some of my experience;
1. For a tire change and rotation (Winter-Summer) = 169 dollars!
2. For break cleaning = 222 dollars!!!
My advice to all;
After all 4 free service, never go back to Autoline rather to some good mechanics in and around Niagara who would do a better job for a far lesser price!!!
I picked up my Rav 4 today from Autoline Toyota and I can tell you I will only do business with them! Other mechanics could not figure out what was wrong with my vehicle, Autoline not only figured out the problem, they fixed it for an amazing price. I would of had to buy a new car if I didn't take it to Autoline! And when im ready to purchase a new vehicle, it will be from Autoline Toyota. 100% knowledgeable, skilled, professional and helpful!
Visiting from out of town and was in need of urgent repairs to get home. Understanding our predicament they went above and beyond to get me back on the road as quickly as possible. Many thanks to the service team for an outstanding job well done!
I highly recommend Autoline Toyota, specifically Rachel. She is amazing at what she does. It was my first car so, I was very nervous but Rachel did everything possible to make me comfortable with the purchase. Thank you, Rachel, Kyla and Brittany :)
All the staff at Autoline Toyota has been incredibly friendly and helpful during the car shopping process. In particular, Rachel helped me by showing off all the features and benefits of several different vehicles, and was (and is) always willing to answer any questions. At the same time, she never applied any of the high pressure sales tactics that I experienced at some other dealerships, When I decided on a vehicle to purchase Kyla helped me with the financing details and Brittany helped with all the details on delivery, and everyone was wonderful to deal with, and made certain to let me know that they were available to help with any questions I might have after purchase. Highly recommended.
Do you even respond to your customers. First try respond to customers and then delete the comments. You people are trying to rip customers. Is your service department well trained or they are only here charge for the work they dont do. I have been waiting for your response for 3 days now
Rachel (sales) is wonderful. Answered all our questions, helped us choose the right vehicle to fit our needs. We are very satisfied with our purchase!
Awesome people to deal with. We bought our 2019 RAV4 there because of the great atmosphere and people that work there. Marco the sales manager and all his staff make you feel at home, with no pressure tactics just straight forward honesty. Thoroughly enjoyed doing business with them all.
Absolutely fantastic service department! Five stars. We were recently an hour and a half into our road trip to the States when our Prius started to make a strange rumbling sound. Having just had it serviced the day before at home, we though it might be wise to have it checked. A quick Google located Auto Line Toyota. Not only did the great folks in the service department put our minds at ease, but Raymond even offered to take it for a road test just to be sure. Truly amazing service! Turns out the likely cause was just uneven pavement, but the time they spent with us was very much appreciated. Hours later, we arrived at our US destination safe and sound. Thanks Raymond!
My experience with auto line was great. The sales person who sold me the car, Rachel, was fantastic. She was extremely friendly, informative, and helpful, never making me feel pressured and answering my questions happily and efficiently, and I had a million. Glad I went with them and recommend anyone looking for a car to start there
My experience with auto line was great. The sales person who sold me the car, Rachel, was fantastic. She was extremely friendly, informative, and helpful, never making me feel pressured and answering my questions happily and efficiently, and I had a million. Glad I went with them and recommend anyone looking for a car to start there
I wanted to commend the team at Autoline Toyota for a great car purchasing experience. I recently purchased my first Toyota there under a bit of a time crunch because my previous vehicle was written off as the result of an accident. I dealt with Rachel (Sales), Kyla (Finance) and Brittany (Delivery). I cannot say enough good things about each of them. Each individual was attentive and professional. I appreciate the fact that Rachel took the time to explain my options, worked on all of the details involved with the sale, urged me to test drive all the vehicles I was considering and did this without being overbearing and within a tight time window due to my circumstance. She even test drove vehicles with me on her day off. Kyla was kind enough to handle all the work associated with financing through Toyota Financial Services in a manner where I spent a minimal amount of time on documentation but still felt as though I had all the information I needed. On the day I picked up my car, Brittany assisted me with a hands on demonstration of all my new vehicle's capabilities. This demonstration never felt rushed and she gave me some interesting insights into the operation of my new car. In my interactions with each of these individuals, I never felt pressured and always felt as though everyone was forthright while being pleasant. I think all three individuals did a great job. By the way, I love the car I purchased there as well.
Recently leased a new vehicle from autoline and must say very friendly and professional people right from the moment you walk in the door. Terry, Jon, Kyla and Brittney really looked after us and made sure the whole process from start to finish was as smooth as possible. Will be making all our future purchases from here and definitely will be recommending Autoline to all our family and friends looking to get their next car! Really enjoying our new car :). Have a great summer. Cheers!
I had a very positive experience dealing with Toyota Niagara falls. Rachelle was excellent and made sure all our questions were answered and that all our needs were met. She was able to provide answers to my questions after my purchase and went out of her way to get them proven. I would totally recommend you ask for her if you are in this Toyota dealership.
What a great buying experience! I bought my previous Toyota from a nearby dealership, and they don't even compare on any level to Autoline. From the moment I walked in, I was treated with respect. Paige is a wonderful salesperson, and answered all my questions. Not pushy, no pressure easy-going young lady. A breath of fresh air in a car dealership. Thank you to all of you at Autoline, and keep up the good work.
We have been visiting Autoline Toyota for more than a couple years and have always been quite satisfied at this dealership. Initially we started with servicing our car and Rebecca in service was always very warm and helpful. They always give you the attention you are looking for with full satisfaction of the services done.
Then as we were browsing around we came across this very cheerful and bubbly young girl Rachel. We hit off right away coz she’s very friendly and patient. She’s always smiling whether or not we buy the car. But when we found the car we wanted we thought of Rachel. She helped us right away, told us all the details and info that one should be aware of. We bought the car from her knowing that we will always be happy with their service and customer satisfaction. Right from top management to service department a real pleasure to deal with. Thank you Rachel and the rest of the team. It’s worth the drive from MARKHAM:)
Friendly, genuine staff, quick service and top quality salesmen. Terry and Jon have been a great help since my 1st RAV4 and I just picked up my 3rd. I won’t go anywhere else!
Hands down best dealership I have ever been too, the people are friendly and not pushy at all. They where able to answer ever question I had ( and I had a lot). Had just had a difficult time before looking for a new car and they help me threw it and made sure I was happy. Thank you truly for making it so easy u have a customer in me and my family for the rest of my life for sure
Words cannot describe how great Rachel was to deal with. From the moment I picked up the phone to inquire about the vehicle of interest Rachel was informed and professional. We were able to negotiate via email and phone which is tough in this industry. As a resident of Toronto the drive to Niagara was well worth it and definitely will not be the last vehicle we purchase from Rachel and auto line Toyota. Thanks Rachel you are amazing and a wonderful person. Keep up the great work!
Excellent service from the time I walked in until I drove off the lot. Very low pressure environment and friendly staff. Rachel was very knowledgeable about our Highlander and went above and beyond to make for a painless transaction.
Simply put, a great car dealership with a warm small-town hospitality. They will listen to you first, then give you an advice based on you! I happened to meet with Justin H. He listened and cared, I mean it. An amazing experience!!! Highly recommended!!!
Marco, Kyla and Brittany were amazing to deal with when purchasing our Tundra. This is the 3rd toyota we have purchased from Autoline and would never go elsewhere. They go out of their way to ensure you are happy. All the staff are friendly and welcoming. Thank you for always taking good care of us. ❤
I give Niagara Falls Autoline Toyota 5 stars because, whenever you go there the service is excellent in every way. From the staff in sales, parts and service will answer all your questions professionally. Even the service manager will take time to explain any and all work done to your vehicle. I drive a fleet of vehicle’s built by Toyota and serviced by Niagara Falls Autoline Toyota. Whenever a vehicle needs service or repairs Niagara Falls Autoline Toyota is our first choice in the Niagara area.
Edward Helinski
It was really a positive experience dealing with Autoline Toyota. Rachael, Bruno and Jon were all friendly, accommodating and well informed. The give and take of negotiating was friendly but appropriate. All of my requests were met fairly and I purchased a Camry feeling quite satisfied with the move. I look forward to dealing with Autoline in my future service and
negotiations. They were all very professional. Rachel, in particular, is a credit to Toyota.
Shout out to Marco and staff for a great car buying experience. The staff was personable, friendly, and knowledgeable which made the process very easy and the decision even easier. My kids appreciated the bow as well. Keep up the great work.
Got new tires from there, after two weeks had an service for oil change. on the work sheet they said they checked the tire pressure, the pressures were good at 35psi. I checked after they are only 30psi. Two services None of them check the tire. The work sheet check list was just fake lie to the customer. They won't do all of them, But just check them!!
The service department at this location is fantastic. Everyone is very friendly and even though they were very busy and about to close when I arrived a mechanic was able to look at my truck right away. Paul, the mechanic who worked on my vehicle, is a saint. He is extremely knowledgeable, fast, and honest. That guy saved my truck. Now it runs like a brand new baby. If I was living in Niagara Falls I would definitely be a return customer for life.
Thanks for getting me back on the road, Paul!
Trust me the service is awesome and so are the staff. They take care of you. I never have a problem, the service gets better and better. And they never go ahead with work unless YOU GIVE THEM THE GO AHEAD. The service manager and girls are always happy.
The service team at Autoline Toyota was awesome!!!!! Took the time with my mother to make her experience easy and even offered to call me because she didn't understand. After her vehicle was done, the manager came out and told her he was having her car washed and gave her a snow brush!!!!! I highly recommend this service center, don't listen to the other comments.
Stay clear of service department. They charged me for work I did not authorize, claimed they went over the invoice with me, which they did not, and then instead of simply refunding their charge, offered me a free car wash...knowing I live two hours away.
They were also reticent return my messages. There were other issues with the actual service they performed as well, but I think you get the idea - STAY AWAY.